October November December Quarter Totals
Cable and Satellite Services
Service 41 48 37 126
Programming 65 41 47 153
Satellite Television Extension and Localism Act 87 52 106 245
Over-the-Air Reception Devices 166 137 90 393
Billing and Rates 186 158 139 483
Totals 545 436 419 1,400
October November December Quarter Totals
Radio and Television Broadcasting
Station Marketing and Advertising 71 44 34 149
Disability and Access 46 78 38 162
Interference 132 120 133 385
Digital Television 198 183 169 550
Programming 363 400 262 1,025
Totals 810 825 636 2,271
October November December Quarter Totals
Wireless Telecommunications
General Mobile Information 82 76 69 227
Tower 131 68 49 248
Interference 97 90 86 273
Service 125 103 92 320
License Information (General) 322 351 318 991
Totals 757 688 614 2,059
October November December Quarter Totals
Wireline Telecommunications
Slamming 83 54 69 206
Number Portability 135 108 103 346
Billing and Rates 238 213 167 618
Universal Service Fund Issues 694 666 542 1,902
Telephone Consumer Protection Act 1,739 1,469 1,180 4,388
Totals 2,889 2,510 2,061 7,460
Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau 
(CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction.  A report containing a brief 
description of each subject category is attached to this Summary. 
** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are 
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent 
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories 
handled by the FCC.
Summary of Top Four Consumer Inquiry Subjects
Processed by the FCC's Consumer & Governmental Affairs Bureau
Fourth Quarter - Calendar Year 2012