January February March Quarter Totals
Cable and Satellite Services  
Service 45 49 50 144
Programming 77 51 50 178
Satellite Television Extension and Localism Act 92 57 70 219
Over-the-Air Reception Devices 113 120 116 349
Billing and Rates 174 190 205 569
Totals 501 467 491 1,459
January February March Quarter Totals
Radio and Television Broadcasting
Disability and Access 40 37 50 127
Station Marketing and Advertising 42 54 57 153
Digital Television 45 56 63 164
Interference 163 121 134 418
Programming 365 342 288 995
Totals 655 610 592 1,857
January February March Quarter Totals
Wireless Telecommunications
Tower 68 65 63 196
Service 102 100 88 290
Interference 117 111 99 327
Billing and Rates 255 219 240 714
License Information (General) 290 260 277 827
Totals 764 690 704 2,354
January February March Quarter Totals
Wireline Telecommunications  
Slamming 67 61 54 182
Cramming 27 33 37 97
Number Portability 127 115 118 360
Billing and Rates 208 209 214 631
Universal Service Fund Issues 612 437 383 1,432
Totals 1,041 855 806 2,702
January February March Quarter Totals
Telephone Consumer Protection Act  
Telephone Consumer Protection Act (Wireless) 62 81 72 215
Telephone Consumer Protection Act (Wireline) 1,369 1,711 1,784 4,864
Totals 1,431 1,792 1,856 5,079
Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs 
Bureau (CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction.  A report 
containing a brief description of each subject category is attached to this Summary. 
** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are 
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent 
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories 
handled by the FCC.
Summary of Top Five Consumer Inquiry Subjects
Processed by the FCC's Consumer & Governmental Affairs Bureau
First Quarter - Calendar Year 2013