January February March Quarter Totals Bundled and VoIP Services Number Portability 68 45 44 157 Broadband Services 45 53 60 158 Carrier Marketing and Advertising 50 62 69 181 Service 294 218 262 774 Billing and Rates 273 237 304 814 Totals 730 615 739 2,084 January February March Quarter Totals Cable and Satellite Services Cable Cards 45 38 32 115 Broadband 47 54 37 138 Service 239 181 214 634 Billing and Rates 236 219 209 664 Programming 1,762 1,199 743 3,704 Totals 2,329 1,691 1,235 5,255 January February March Quarter Totals Radio and Television Broadcasting Service 26 13 25 64 Interference 72 54 60 186 Programming - Indecency/Obscenity 91 375 153 619 Other Miscellaneous Programming (e.g. Children's TV, Pirate Radio) 464 323 353 1,140Programming (e.g. Loud Commercials, Content Criticism, Violent TV, Scheduling Change) 2,956 1,426 1,022 5,404 Totals 3,609 2,191 1,613 7,413 January February March Quarter Totals Wireless Telecommunications Carrier Marketing & Advertising 99 80 94 273 Contract Termination 164 116 132 412 Equipment 169 148 166 483 Service 800 646 617 2,063 Billing and Rates 913 797 761 2,471 Totals 2,145 1,787 1,770 5,702 January February March Quarter Totals Wireline Telecommunications Lifeline/Link Up 86 62 84 232 Number Portability 139 129 147 415 Broadband Access 300 288 285 873 Service Quality 396 312 326 1,034 Billing and Rates 462 408 381 1,251 Totals 1,383 1,199 1,223 3,805 January February March Quarter Totals Telephone Consumer Protection Act Wireline TCPA 1088 A - Unsolicited Fax Complaints 809 798 901 2,508 1088B - Do Not Call Complaints 6,732 6,799 7,053 20,584 1088C - Prerecorded Messages 2,557 2,757 2,608 7,922 1088D - Abandoned Calls & War Dialing 2,273 2,120 2,386 6,779 1088E - Business Telephone Complaint 394 508 532 1,434 1088F - Emergency Telephone Complaint 49 56 56 161 1088H - Call or Message to Toll-Free Number 118 121 135 374 Wireless TCPA 1088G - Call or Message to Wireless Device 9,167 8,702 8,439 26,308 Totals 22,099 21,861 22,110 66,070 ** The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial processing. The distribution of programming complaints among the subcategories may change upon further review. Complaints regarding alleged indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for appropriate handling. The number of programming complaints noted in this Summary reflects complaints received by CGB, EB, and those e-mailed directly to the respective offices of the FCC Chairman and the Commissioners. The reported counts may include duplicate complaints or contacts that subsequently are determined insufficient to be actionable. ***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not necessarily indicative of corresponding state or local trends. Processed by the FCC's Consumer & Governmental Affairs Bureau Summary of Top Six Consumer Informal Complaint Subjects First Quarter - Calendar Year 2013 Notes: * An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau (CGB) Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) identifies a particular entity under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief. The complaint figures in this Summary reflect selected categories of complaints -- specifically, the top complaint categories listed above-- and are not inclusive of all complaints handled by the FCC. A Report containing a brief description of each subject category is attached to this Summary.