NEWS Federal Communications Commission 445 12 th Street, S.W. Washington, D. C. 20554 This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974). News Media Information 202 / 418-0500 Internet: http://www.fcc.gov TTY: 1-888-835-5322 FOR IMMEDIATE RELEASE: NEWS MEDIA CONTACT: DEC. 9, 2013 Mike Snyder, 202-418-0997 E-mail: Mike.Snyder@fcc.gov FCC RELEASES QUARTERLY REPORT OF CONSUMER INQUIRIES AND INFORMAL COMPLAINTS FOR 2ND QUARTER OF 2013 Washington, D.C. – The FCC today released its report of the top subject areas of consumer inquiries and informal complaints received and processed by the Consumer & Governmental Affairs Bureau (CGB) during the second quarter of 2013. Inquiries and complaints for this quarter are reported under the following category headings: ? Bundled and VoIP Services ? Cable and Satellite Services ? Radio and Television Broadcasting ? Telephone Consumer Protection Act (TCPA) ? Wireless Telecommunications ? Wireline Telecommunications The FCC receives many inquiries and informal complaints that do not involve violations of the Communications Act, or a rule, policy or order of the Commission. The existence of a complaint does not necessarily establish wrongdoing by the named company. The second quarter report, as well as previous reports on consumer inquiries and informal complaints, can be viewed at: http://www.fcc.gov/encyclopedia/quarterly-reports-consumer-inquiries-and-complaints. -FCC- For more news and information about the FCC, visit www.fcc.gov .