April May June Quarter Totals Bundled and VoIP Services Number Portability 39 43 38 120 Broadband Services 46 43 81 170 Carrier Marketing and Advertising 66 54 66 186 Service 250 257 276 783 Billing and Rates 315 290 243 848 Totals 716 687 704 2,107 April May June Quarter Totals Cable and Satellite Services Disability & Access 33 43 37 113 Broadband 59 60 93 212 Billing and Rates 155 143 146 444 Service 199 165 153 517 Programming 782 701 433 1,916 Totals 1,228 1,112 862 3,202 April May June Quarter Totals Radio and Television Broadcasting Service 32 22 25 79 Interference 62 43 50 155 Indecency/Obscenity 101 73 53 227 Other Miscellaneous Programming (e.g. Children's TV, Pirate Radio) 381 408 266 1,055 Programming (e.g. Loud Commercials, Content Criticism, Violent TV, Scheduling Change) 981 660 671 2,312 Totals 1,557 1,206 1,065 3,828 April May June Quarter Totals Wireless Telecommunications Broadband Access 94 90 107 291 Contract Termination 123 137 126 386 Equipment 150 188 180 518 Service 706 720 762 2,188 Billing and Rates 818 834 769 2,421 Totals 1,891 1,969 1,944 5,804 April May June Quarter Totals Wireline Telecommunications Lifeline/Link Up 62 62 38 162 Number Portability 135 134 121 390 Broadband Access 264 247 230 741 Service Quality 278 298 258 834 Billing and Rates 354 319 281 954 Totals 1,093 1,060 928 3,081 April May June Quarter Totals Telephone Consumer Protection Act Wireline TCPA 1088 A - Unsolicited Fax Complaints 947 932 1,030 2,909 1088B - Do Not Call Complaints 6,600 6,029 6,053 18,682 1088C - Prerecorded Messages 2,436 2,083 2,011 6,530 1088D - Abandoned Calls & War Dialing 2,255 2,054 2,198 6,507 1088E - Business Telephone Complaint 550 515 411 1,476 1088F - Emergency Telephone Complaint 40 44 45 129 1088H - Call or Message to Toll-Free Number 113 95 90 298 Wireless TCPA 1088G - Call or Message to Wireless Device 7,389 5,630 4,940 17,959 Totals 20,330 17,382 16,778 54,490 ** The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial processing. The distribution of programming complaints among the subcategories may change upon further review. Complaints regarding alleged indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for appropriate handling. The number of programming complaints noted in this Summary reflects complaints received by CGB, EB, and those e-mailed directly to the respective offices of the FCC Chairman and the Commissioners. The reported counts may include duplicate complaints or contacts that subsequently are determined insufficient to be actionable. ***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not necessarily indicative of corresponding state or local trends. Processed by the FCC's Consumer & Governmental Affairs Bureau Summary of Top Six Consumer Informal Complaint Subjects Second Quarter - Calendar Year 2013 Notes: * An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau (CGB) Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) identifies a particular entity under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief. The complaint figures in this Summary reflect selected categories of complaints -- specifically, the top complaint categories listed above-- and are not inclusive of all complaints handled by the FCC. A Report containing a brief description of each subject category is attached to this Summary.