April May June Quarter Totals
Cable and Satellite Services  
Service 48 39 36 123
Satellite Television Extension and Localism Act 47 39 40 126
Programming 48 45 37 130
Over-the-Air Reception Devices 126 135 129 390
Billing and Rates 190 171 134 495
Totals 459 429 376 1,264
April May June Quarter Totals
Radio and Television Broadcasting
Disability and Access 40 46 29 115
Digital Television 69 54 46 169
Station Marketing and Advertising 75 57 45 177
Interference 124 128 107 359
Programming 372 246 247 865
Totals 680 531 474 1,685
April May June Quarter Totals
Wireless Telecommunications
Tower 69 68 46 183
Interference 110 118 77 305
Service 114 110 104 328
Billing and Rates 197 204 180 581
License Information (General) 258 226 108 592
Totals 679 658 469 1,989
April May June Quarter Totals
Wireline Telecommunications  
Cramming 35 33 27 95
Slamming 71 62 42 175
Number Portability 112 125 101 338
Billing and Rates 171 164 139 474
Universal Service Fund Issues 449 371 366 1,186
Totals 838 755 675 2,268
April May June Quarter Totals
Telephone Consumer Protection Act  
Telephone Consumer Protection Act (Wireless) 57 62 44 163
Telephone Consumer Protection Act (Wireline) 1,615 1,316 1,202 4,133
Totals 1,672 1,378 1,246 4,296
Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs 
Bureau (CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction.  A report 
containing a brief description of each subject category is attached to this Summary. 
** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are 
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent 
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories 
handled by the FCC.
Summary of Top Five Consumer Inquiry Subjects
Processed by the FCC's Consumer & Governmental Affairs Bureau
Second Quarter - Calendar Year 2013