July August September Quarter Totals Bundled and VoIP Services Number Portability 53 56 39 148 Carrier Marketing and Advertising 57 74 50 181 Broadband Services 74 73 60 207 Billing and Rates 301 298 282 881 Service 329 323 288 940 Totals 814 824 719 2,357 July August September Quarter Totals Cable and Satellite Services Disability & Access 33 29 49 111 Broadband 88 98 76 262 Billing and Rates 122 154 154 430 Service 175 239 216 630 Programming 439 593 368 1,400 Totals 857 1,113 863 2,833 July August September Quarter Totals Radio and Television Broadcasting Service 46 37 19 102 Interference 64 76 59 199 Indecency/Obscenity 89 116 83 288 Other Miscellaneous Programming (e.g. Children's TV, Pirate Radio) 393 340 293 1,026 Programming (e.g. Loud Commercials, Content Criticism, Violent TV, Scheduling Change) 758 685 532 1,975 Totals 1,350 1,254 986 3,590 July August September Quarter Totals Wireless Telecommunications Number Portability 100 121 97 318 Contract Termination 136 148 137 421 Equipment 173 184 153 510 Billing and Rates 740 768 656 2,164 Service 946 879 1,064 2,889 Totals 2,095 2,100 2,107 6,302 July August September Quarter Totals Wireline Telecommunications Lifeline/Link Up 51 51 46 148 Number Portability 158 154 111 423 Broadband Access 305 303 271 879 Service Quality 370 333 323 1,026 Billing and Rates 365 372 320 1,057 Totals 1,249 1,213 1,071 3,533 July August September Quarter Totals Telephone Consumer Protection Act Wireline TCPA 1088 A - Unsolicited Fax Complaints 1,115 995 1,037 3,147 1088B - Do Not Call Complaints 7,387 7,542 6,569 21,498 1088C - Prerecorded Messages 2,855 2,664 2,550 8,069 1088D - Abandoned Calls & War Dialing 2,416 2,227 2,071 6,714 1088E - Business Telephone Complaint 504 542 527 1,573 1088F - Emergency Telephone Complaint 78 62 58 198 1088H - Call or Message to Toll-Free Number 101 88 91 280 Wireless TCPA 1088G - Call or Message to Wireless Device 5,479 6,000 5,742 17,221 Totals 19,935 20,120 18,645 58,700 ** The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial processing. The distribution of programming complaints among the subcategories August change upon further review. Complaints regarding alleged indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for appropriate handling. The number of programming complaints noted in this Summary reflects complaints received by CGB, EB, and those e-mailed directly to the respective offices of the FCC Chairman and the Commissioners. The reported counts August include duplicate complaints or contacts that subsequently are determined insufficient to be actionable. ***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not necessarily indicative of corresponding state or local trends. Processed by the FCC's Consumer & Governmental Affairs Bureau Summary of Top Six Consumer Informal Complaint Subjects Third Quarter - Calendar Year 2013 Notes: * An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau (CGB) Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) identifies a particular entity under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief. The complaint figures in this Summary reflect selected categories of complaints -- specifically, the top complaint categories listed above-- and are not inclusive of all complaints handled by the FCC. A Report containing a brief description of each subject category is attached to this Summary.