July August September Quarter Totals
Cable and Satellite Services  
Service 45 44 31 120
Programming 44 55 45 144
Satellite Television Extension and Localism Act 48 49 49 146
Billing and Rates 154 158 138 450
Over-the-Air Reception Devices 148 182 168 498
Totals 439 488 431 1,358
July August September Quarter Totals
Radio and Television Broadcasting
Station Marketing and Advertising 43 37 37 117
Disability and Access 33 37 53 123
Digital Television 55 50 55 160
Interference 113 103 116 332
Programming 354 242 235 831
Totals 598 469 496 1,563
July August September Quarter Totals
Wireless Telecommunications
Tower 57 63 56 176
Interference 99 85 80 264
Service 120 120 95 335
License Information (General) 136 150 134 420
Billing and Rates 200 171 196 567
Totals 555 526 505 1,762
July August September Quarter Totals
Wireline Telecommunications  
Cramming 25 21 27 73
Slamming 41 69 61 171
Number Portability 127 131 118 376
Billing and Rates 168 244 150 562
Universal Service Fund Issues 366 441 453 1,260
Totals 727 906 809 2,442
July August September Quarter Totals
Telephone Consumer Protection Act  
Telephone Consumer Protection Act (Wireless) 49 67 48 164
Telephone Consumer Protection Act (Wireline) 1,462 1,473 1,593 4,528
Totals 1,511 1,540 1,641 4,692
Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs 
Bureau (CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction.  A report 
containing a brief description of each subject category is attached to this Summary. 
** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are 
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent 
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories 
handled by the FCC.
Summary of Top Five Consumer Inquiry Subjects
Processed by the FCC's Consumer & Governmental Affairs Bureau
Third Quarter - Calendar Year 2013