October November December Quarter Totals Bundled and VoIP Services Number Portability 30 37 39 106 Carrier Marketing and Advertising 28 35 46 109 Broadband Services 25 52 62 139 Service 154 256 213 623 Billing and Rates 149 255 241 645 Totals 386 635 601 1,622 October November December Quarter Totals Cable and Satellite Services Disability & Access 18 22 14 54 Broadband 39 72 66 177 Billing and Rates 62 137 132 331 Service 108 171 163 442 Programming 205 367 380 952 Totals 432 769 755 1,956 October November December Quarter Totals Radio and Television Broadcasting Service 13 34 19 66 Interference 35 77 51 163 Indecency/Obscenity 54 188 94 336 Other Miscellaneous Programming (e.g. Children's TV, Pirate Radio) 272 611 250 1,133 Programming (e.g. Loud Commercials, Content Criticism, Violent TV, Scheduling Change) 2,029 668 499 3,196 Totals 2,403 1,578 913 4,894 October November December Quarter Totals Wireless Telecommunications Carrier Marketing and Advertising 60 105 72 237 Contract Termination 68 105 94 267 Equipment 85 143 129 357 Billing and Rates 396 668 688 1,752 Service 478 862 828 2,168 Totals 1,087 1,883 1,811 4,781 October November December Quarter Totals Wireline Telecommunications Lifeline/Link Up 31 35 32 98 Number Portability 61 112 120 293 Broadband Access 128 167 209 504 Service Quality 145 222 250 617 Billing and Rates 222 247 243 712 Totals 587 783 854 2,224 October November December Quarter Totals Telephone Consumer Protection Act Wireline TCPA 1088 A - Unsolicited Fax Complaints 569 786 531 1,886 1088B - Do Not Call Complaints 3,138 5,468 5,069 13,675 1088C - Prerecorded Messages 1,034 1,667 1,525 4,226 1088D - Abandoned Calls & War Dialing 962 1,335 1,530 3,827 1088E - Business Telephone Complaint 255 456 401 1,112 1088F - Emergency Telephone Complaint 40 47 50 137 1088H - Call or Message to Toll-Free Number 68 111 75 254 Wireless TCPA 1088G - Call or Message to Wireless Device 2,254 4,293 4,360 10,907 Totals 8,320 14,163 13,541 36,024 ** The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial processing. The distribution of programming complaints among the subcategories November change upon further review. Complaints regarding alleged indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for appropriate handling. The number of programming complaints noted in this Summary reflects complaints received by CGB, EB, and those e-mailed directly to the respective offices of the FCC Chairman and the Commissioners. The reported counts November include duplicate complaints or contacts that subsequently are determined insufficient to be actionable. ***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not necessarily indicative of corresponding state or local trends. Processed by the FCC's Consumer & Governmental Affairs Bureau Summary of Top Six Consumer Informal Complaint Subjects Fourth Quarter - Calendar Year 2013 Notes: * An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau (CGB) Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) identifies a particular entity under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief. The complaint figures in this Summary reflect selected categories of complaints -- specifically, the top complaint categories listed above-- and are not inclusive of all complaints handled by the FCC. A Report containing a brief description of each subject category is attached to this Summary.