October November December Quarter Totals
Cable and Satellite Services  
Service 18 28 16 62
Satellite Television Extension and Localism Act 37 33 47 117
Programming 68 121 95 284
Over-the-Air Reception Devices 80 144 108 332
Billing and Rates 110 131 143 384
Totals 313 457 409 1,179
October November December Quarter Totals
Radio and Television Broadcasting
Emergency Alert System Complaints 19 33 47 99
Disability and Access 33 40 41 114
Digital Television 27 69 74 170
Interference 75 131 124 330
Programming 295 291 263 849
Totals 449 564 549 1,562
October November December Quarter Totals
Wireless Telecommunications
Tower 41 53 35 129
Interference 68 95 91 254
Service 78 119 122 319
Billing and Rates 122 195 171 488
License Information (General) 150 249 232 631
Totals 418 658 616 1,821
October November December Quarter Totals
Wireline Telecommunications  
Cramming 32 35 25 92
Slamming 41 82 53 176
Number Portability 64 122 105 291
Billing and Rates 95 113 117 325
Universal Service Fund Issues 232 367 291 890
Totals 464 719 591 1,774
October November December Quarter Totals
Telephone Consumer Protection Act  
Telephone Consumer Protection Act (Wireless) 33 58 51 142
Telephone Consumer Protection Act (Wireline) 1,021 1,617 1,382 4,020
Totals 1,054 1,675 1,433 4,162
Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs 
Bureau (CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction.  A report 
containing a brief description of each subject category is attached to this Summary. 
** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are 
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent 
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories 
handled by the FCC.
Summary of Top Five Consumer Inquiry Subjects
Processed by the FCC's Consumer & Governmental Affairs Bureau
Fourth Quarter - Calendar Year 2013