FEDERAL COMMUNICATIONS COMMISSION 
WASHINGTON 
OFFICI! OF 
THE CHAIRMAN 
The Honorable Janice Hahn 
U.S. House of Representatives 
404 Cannon House Office Building 
Washington, D.C. 20515 
Dear Congresswoman Hahn: 
November 4, 2014 
Thank you for your letter regarding call completion issues experienced by Free 
Conferencing Corporation. The consequences of call completion and service quality problems 
can be dire, impacting businesses, families, and public safety. The Commission is committed to 
ensuring reliable telephone service. 
Staff from the FCC's Wireline Competition Bureau recently met with representatives of 
Free Conferencing Corporation and Great Lakes Communication Corporation (GLCC)- a rural 
LEC located in Iowa - to discuss recent developments where calls from T-Mobile USA's and 
AT&T's networks have resulted in a lower percentage of completed calls reaching GLCC's 
network. Commission staff is closely reviewing the materials filed by the parties and will take 
appropriate action, including enforcement action, if necessary. 
We take any allegations of call completion problems seriously, and have been attacking 
this problem on multiple fronts. In October 2013, the Commission adopted new rules, including 
data retention and call completion performance reporting requirements, which will help ensure 
that customers in rural areas receive reliable telephone service. 
In addition, the Commission is pursuing enforcement actions and continues to investigate 
the call completion practices of other voice communications providers. The Commission also 
has pointedly reminded long distance providers of their obligations and acts daily on specific 
consumer and carrier complaints. Finally, the Commission has a web-based complaint intake 
portal that focuses on rural call completion problems, instructs consumers and businesses how to 
file complaints with the Commission, and provides links to the complaint form. 
I appreciate your interest in this matter. Please let me know ifl can be of any further 
assistance. 
Sincerely, ,/ j
~k:Jifl?f--~~celer .--
FEDERAL COMMUNICATIONS COMMISSION 
WASHINGTON 
OF"F'ICE OF" 
THE CHAIRMAN November 4, 2014 
The Honorable Linda T. Sanchez 
U.S. House ofRepresentatives 
2423 Longworth House Office Building 
Washington, D.C. 20515 
Dear Congresswoman Sanchez: 
Thank you for your letter regarding call completion issues experienced by Free 
Conferencing Corporation. The consequences of call completion and service quality problems 
can be dire, impacting businesses, families, and public safety. The Commission is committed to 
ensuring reliable telephone service. 
Stafffrom the FCC's Wireline Competition Bureau recently met with representatives of 
Free Conferencing Corporation and Great Lakes Communication Corporation (GLCC) - a rural 
LEC located in Iowa - to discuss recent developments where calls from T-Mobile USA's and 
AT&T' s networks have resulted in a lower percentage of completed ca lls reaching GLCC's 
network. Commission staff is closely reviewing the materials filed by the parties and will take 
appropriate action, including enforcement action, if necessary. 
We take any allegations of call completion problems seriously, and have been attacking 
this problem on multiple fronts. In October 2013, the Commission adopted new rules, including 
data retention and call completion performance reporting requirements, which will help ensure 
that customers in rural areas receive reliable telephone service. 
In addition, the Commission is pursuing enforcement actions and continues to investigate 
the call completion practices of other voice communications providers. The Commission also 
has pointedly reminded long distance providers of their obligations and acts daily on specific 
consumer and carrier complaints. Final ly, the Commission has a web-based complaint intake 
portal that focuses on rural call completion problems, instructs consumers and businesses how to 
file complaints with the Commission, and provides links to the complaint form. 
I appreciate your interest in this matter. Please let me know ifl can be of any further 
assistance. 
Sincerely,