NEWS
Federal Communications Commission
445 12
th
Street, S.W.
Washington, D. C.  20554
This is an unofficial announcement of Commission action.  Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
News Media Information 202 / 418-0500
Internet: http://www.fcc.gov
TTY: 1-888-835-5322
FOR IMMEDIATE RELEASE NEWS MEDIA CONTACT
January 5, 2015 Michael Snyder: 202-418-0997
E-mail: Michael.Snyder@fcc.gov
FCC LAUNCHES NEW CONSUMER HELP CENTER 
Washington, D.C. – The Federal Communications Commission is launching a new online 
consumer help center that will more efficiently link consumers to the information they need, as 
well as make it easier for consumers to file complaints and get responses to their concerns.
The consumer help center is part of the FCC’s broader efforts to reform its processes to better 
serve the public. By quickly and efficiently managing consumer complaints, the FCC will help 
protect consumers and give them a greater voice in its policy initiatives to improve 
communications services for all. 
Improvements brought by the new help center include:
? Streamlined, user-friendly complaint filing system
? Ready access to helpful information that will empower consumers to resolve some 
problems on their own
? Better communications between consumers and FCC consumer representatives
? Ability for consumers to monitor complaints, 24 hours a day, 7 days a week 
? Faster delivery of complaints to service providers, enabling them to respond to 
consumers sooner
The help center will also streamline the process of synthesizing and analyzing consumer 
complaint trends, and will make more of that data readily accessible to the public.  Better 
monitoring of these trends will help the FCC, consumers, and industry identify broader problems 
and shape policy that will promote better service.
The Consumer Help Center can be found at http://consumercomplaints.fcc.gov.
-FCC-