Broadband Facts Mobile broadband consumer disclosure Device Compatibility If you want to use your existing device, learn more about compatibility. [at underlined language provide a link regarding compatibility of devices if the customer brings their own device.] If you want to obtain a device, learn more about prices and other options. [at underlined language provide a link to prices and other options for customers who wish to obtain a device from the provider] Choose Your Data Plan - These prices do not include costs for obtaining a device from us. High Speed Data allowance per month [ ]GB [identify the monthly high speed data allowance associated with one of your most popular plans] [ ]GB [identify the monthly high speed data allowance associated with one of your most popular plans] [ ]GB [identify the monthly high speed data allowance associated with one of your most popular plans] Monthly charge $[ ] [provide non-promotional price of the plan with this data allowance on a month-to-month basis] $[ ] [provide non-promotional price of the plan with this data allowance on a month-to-month basis] $[ ] [provide non- promotional price of the plan with this data allowance on a month- to-month basis] When you exceed the data allowance [ ] [if applicable, identify additional charges or other outcomes if the monthly data allowance for this plan is exceeded] [ ] [if applicable, identify additional charges or other outcomes if the monthly data allowance for this plan is exceeded] [ ] [if applicable, identify additional charges or other outcomes if the monthly data allowance for this plan is exceeded] Learn more about other included services/features. [if applicable, at underlined language provide a link to description of other included services and features such as voice and text or tethering and hot spots.] Additional pricing options, plans and promotions can be found here. [at underlined language provide a link to additional mobile broadband offerings, including promotional offers and plans that bundle broadband with other services] Coverage Map [at underlined language provide a link to coverage map] Charges and Terms Common to All Plans Monthly fees [identify any monthly fees that the company chooses to impose in connection with the customer’s plan (e.g., a regulatory recovery fee or administrative fee) and for which all customers are charged the same fixed amount.] [provide name of and amount of each monthly fee on a row] $[ ] One-time fees [identify any one-time fees that the company chooses to impose in connection with the purchase of broadband service, e.g., activation fees; if applicable, identify any fees that will be imposed if the customer cancels broadband service before the end of a long-term contract and provide a link to a full explanation of when such fees would be triggered] [provide name of and amount of each one- time fee on a row] $[ ] Government Taxes and Fees, and Other Carrier Surcharges May Also Apply: Varies by location Performance - Individual experience may vary [at underlined language provide a link to a full discussion of network performance metrics] [ ]G [identify the primary network technology for the plan (e.g., 4G, 3G)] [ ]G [identify other network technologies for the plan (e.g., 4G, 3G)] Typical speed [ ] Mbps downstream / [ ] Mpbs upstream [identify typical peak usage period download and upload speeds for this network technology, consistent with the Open Internet Orders and FCC guidance] ? Typical Speed [ ] Mbps downstream / [ ] Mbps upstream [identify typical peak usage period download and upload speeds for this network technology, consistent with the Open Internet Orders and FCC guidance] Typical latency Less than [ ] milliseconds [identify typical peak usage period latency for this network technology, consistent with the Open Internet Orders and FCC guidance] ? Typical latency Less than [ ] milliseconds [identify typical peak usage period latency for this network technology, consistent with the Open Internet Orders and FCC guidance] Typical Packet Loss [ ] % [identify typical peak usage period packet loss for this network technology consistent with the Open Internet Orders and FCC guidance] ? Typical Packet Loss [ ] % [identify typical peak usage period packet loss for this network technology consistent with the Open Internet Orders and FCC guidance] Network Management Application-specific network management practices? [answer yes or no; if yes, provide a brief description and a link to a full discussion that identifies application-specific network management practices, when such practices are triggered, and the effect such practices could have on performance] Yes/No Subscriber-triggered network management practices? [answer yes or no; if yes, provide a brief description and a link to a full discussion that identifies subscriber-triggered network management practices, when such practices are triggered, and the effect such practices could have on performance] Yes/No More details on network management [at underlined language provide a link to the company’s full disclosure of network management practices] Privacy [at underlined language provide a link to the company’s privacy policy for broadband services] See our privacy policy Complaints or Inquiries [at underlined language provide a link to the primary customer service web page; provide the phone number for the company’s customer service center and] [at underlined language provide a link to the FCC’s complaint center; provide the phone number for the FCC’s complaint center] To contact us: online/(123)456-7890; To submit complaints to the FCC: online/(888)225-5322 Learn more about the terms used on this form and other relevant information at the FCC’s website.