FEDERAL COMMUNICATIONS COMMISSION WASHINGTON OFFICE OF THE CHAIRMAN The Honorable Jeff Merkley United States Senate l 07 Russell Senate Office Building Washington, D.C. 20510 Dear Senator Merkley: May 3, 2016 Thank you for your letter expressing concern about the billing practices of Internet and pay TV services providers and the Commission' s role in handling related consumer complaints. Your views are very important and I appreciate you bringing them to my attention. The Commission' s rules provide a number of protections for subscribers oflnternet and pay TV services. For example, the Commission' s rules require bills for cable television services to provide clear and concise billing statements. These rules also prohibit "negative option" billing for cable television services (i.e., charging for services or equipment that the subscriber has not affirmatively requested). The Commission, as well as local franchise authorities, may take actions to enforce these protections for cable customers. 1 In addition to these protections for cable subscribers, the Commission has taken a number of steps to protect Internet subscribers. Specifically, since the adoption of the 2010 Open Internet Order, broadband providers have been required to make accurate disclosures of commercial terms under the transparency rule. In the 2015 Open Internet Order, the Commission adopted enhancements to the transparency rule to further protect customers, requiring broadband providers to disclose the full monthly service charge for their service and clearly note any promotional rates. Recently, several of the Commission' s Bureaus approved consumer broadband labels that provide templates that broadband providers may use to supply consumers with information about their services, including pricing details such as equipment rental fees . Together, these measures will help ensure that consumers are protected from harmful billing practices in the provision of their broadband Internet access service. To further ensure the protection of pay TV and broadband subscribers, the Commission allows consumers to file complaints about allegedly improper billing practices involving cable and broadband services. Our Consumer and Governmental Affairs Bureau (CGB) follows a process to review, obtain a response from the provider, and, where appropriate, escalate consumers' complaints. In general, when CGB receives an individual consumer comphtint against a service provider, it serves a copy of that complaint on the applicable provider. The service provider then has 30 days to respond directly to each consumer and the FCC about his or her complaint. Since January 1, 2015 , when the Commission' s current Consumer Help Center web portal was launched, we have recei ved slightly more than one thousand complaints related to "incorrect cable and broadband equipment fees ." All complaints that contain sufficient 1 See 47 CFR §§ 76.1619 & 76.981. Page 2-The Honorable Jeff Merkley information have been served on the requisite service provider, which, in tum, responds directly to the consumer complainant. This process has proven effective at remedying specific consumer billing problems in many circumstances. In certain instances where CGB detects a particularly egregious or potentially systemic problem, it will refer the issue to the Enforcement Bureau or other bureaus or offices within the Commission for potential investigation and/or enforcement action. Because our Enforcement Bureau's cases are law enforcement-sensitive, I am unable to comment on the existence or merits of any such pending matters. Beyond the receipt of consumer complaints, the Commission does not have a mechanism for ascertaining the total number of Americans who have been charged an unauthorized fee for equipment they did not own, nor the total unauthorized fees associated with cable and broadband services. As you likely already know, other regulatory bodies, including the Federal Trade Commission and local franchising authorities for pay TV services, receive both types of complaints and may be able to explain what authorities exist and what actions they may be able to employ. Finally, I would like to note the Commission's recent Notice of Proposed Rule Making (NPRM) proposing new rules to implement Section 629 ofthe Communications Act. Specifically, the Commission proposes rules intended to give consumers the choice to purchase equipment that can access the multichannel video programming to which they subscribe. Notably, the Commission also proposes robust billing transparency requirements that would apply to all navigation devices, including cable modems.2 This proposed rule would require MVPDs to separately state on consumers' bills the rates that they charge consumers to lease equipment. The rule will not solve all of the problems that you raise in your letter, but billing transparency will give consumers a tool to help them discover the erroneous and unauthorized charges that you mention. Again, I appreciate your interest in this matter. The Commission is fully committed to protecting consumers from unauthorized and erroneous charges on their Internet, phone, and cable or satellite bills, which for many consumers is often the same bill. Please let me know if I can be of any further assistance. Sincerely,,_~~~ £;#7~;:- Tom Wheeler 2 Expanding Consumers ' Video Navigation Choices; Commercial Availability of Navigation Devices, MB Docket No. 16-42, CS Docket No. 97-80, Notice of Proposed Rulemaking and Memorandum Opinion and Order, FCC 16- 18, paras. 82-86 (rei. Feb. 18, 20 16). FEDERAL COMMUNICATIONS COMMISSION WASHINGTON OFFICE OF THE CHAIRMAN The Honorable Edward J. Markey United States Senate 218 Russell Senate Office Building Washington, D.C. 20510 Dear Senator Markey: May 3, 2016 Thank you for your letter expressing concern about the billing practices of Internet and pay TV services providers and the Commission's role in handling related consumer complaints. Your views are very important and I appreciate you bringing them to my attention. The Commission's rules provide a number of protections for subscribers of Internet and pay TV services. For example, the Commission's rules require bills for cable television services to provide clear and concise billing statements. These rules also prohibit "negative option" billing for cable television services (i.e., charging for services or equipment that the subscriber has not affirmatively requested). The Commission, as well as local franchise authorities, may take actions to enforce these protections for cable customers. 1 In addition to these protections for cable subscribers, the Commission has taken a number of steps to protect Internet subscribers. Specifically, since the adoption of the 2010 Open Internet Order, broadband providers have been required to make accurate disclosures of commercial terms under the transparency rule. In the 2015 Open Internet Order, the Commission adopted •.::nhancements to the transparency rule to further protect customers, requiring broadband providers to disclose the full monthly service charge for their service and clearly note any promotional rates. Recently, several of the Commission' s Bureaus approved consumer broadband labels that provide templates that broadband providers may use to supply consumers with information about their services, including pricing details such as equipment rental fees. Together, these measures will help ensure that consumers are protected from harmful billing practices in the provision of their broadband Internet access service. To further ensure the protection of pay TV and broadband subscribers, the Commission allows consumers to file complaints about allegedly improper billing practices involving cable and broadband services. Our Consumer and Governmental Affairs Bureau (CGB) follows a process to review, obtain a response from the provider, and, where appropriate, escalate consumers' complaints. In general, when CGB receives an individual consumer complaint against a service provider, it serves a copy of that complaint on the applicable provider. The service provider then has 30 days to respond directly to each consumer and the FCC about his or her complaint. Since January 1, 2015, when the Commission's current Consumer Help Center web portal was launched, we have received slightly more than one thousand complaints related to "incorrect cable and broadband equipment fees ." All complaints that contain sufficient 1 See 47 CFR §§ 76.1619 & 76.981. Page 2-The Honorable Edward J. Markey information have been served on the requisite service provider, which, in turn, responds directly to the consumer complainant. This process has proven effective at remedying specific consumer billing problems in many circumstances. In certain instances where CGB detects a particularly egregious or potentially systemic problem, it will refer the issue to the Enforcement Bureau or other bureaus or offices within the Commission for potential investigation and/or enforcement action. Because our Enforcement Bureau's cases are law enforcement-sensitive, I am unable to comment on the existence or merits of any such pending matters. Beyond the receipt of consumer complaints, the Commission does not have a mechanism for ascertaining the total number of Americans who have been charged an unauthorized fee for equipment they did not own, nor the total unauthorized fees associated with cable and broadband services. As you likely already know, other regulatory bodies, including the Federal Trade Commission and local franchising authorities for pay TV services, receive both types of complaints and may be able to explain what authorities exist and what actions they may be able to employ. Finally, I would like to note the Commission's recent Notice of Proposed Rule Making (NPRM) proposing new rules to implement Section 629 of the Communications Act. Specifically, the Commission proposes rules intended to give consumers the choice to purchase equipment that can access the multichannel video programming to which they subscribe. Notably, the Commission also proposes robust billing transparency requirements that would apply to all navigation devices, including cable modems.2 This proposed rule would require MVPDs to separately state on consumers' bills the rates that they charge consumers to lease equipment. The rule will not solve all of the problems that you raise in your letter, but billing transparency will give consumers a tool to help them discover the erroneous and unauthorized charges that you mention. Again, I appreciate your interest in this matter. The Commission is fully committed to protecting consumers from unauthorized and erroneous charges on their Internet, phone, and cable or satellite bills, which for many consumers is often the same bill. Please let me know if I can be of any further assistance. Sincerely,-~{/ ~#~~~-- Tom Wheeler 2 Expanding Consumers' Video Navigation Choices; Commercial Availability of Navigation Devices, MB Docket No. 16-42, CS Docket No. 97-80, Notice of Proposed Rulemaking and Memorandum Opinion and Order, FCC 16- 18, paras. 82-86 (rei. Feb. 18, 20 16). FEDERAL COMMUNICATIONS COMMISSION WASHINGTON OFFI C E O F THE C H A I R M AN The Honorable Al Franken United States Senate 309 Hart Senate Office Building Washington, D.C. 20510 Dear Senator Franken: May 3, 2016 Thank you for your letter expressing concern about the billing practices of Internet and pay TV services providers and the Commission's role in handling related consumer complaints. Your views are very important and I appreciate you bringing them to my attention. The Commission' s rules provide a number of protections for subscribers of Internet and pay TV services. For example, the Commission's rules require bills for cable television services to provide clear and concise billing statements. These rules also prohibit "negative option" billing for cable television services (i .e., charging for services or equipment that the subscriber has not affirmatively requested). The Commission, as well as local franchise authorities, may take actions to enforce these protections for cable customers. 1 In addition to these protections for cable subscribers, the Commission has taken a number of steps to protect Internet subscribers. Specifically, since the adoption of the 2010 Open Internet Order, broadband providers have been required to make accurate disclosures of commercial terms under the transparency rule. In the 2015 Open Internet Order, the Commission adopted enhancements to the transparency rule to further protect customers, requiring broadband providers to disclose the full monthly service charge for their service and clearly note any promotional rates. Recently, several of the Commission's Bureaus approved consumer broadband labels that provide templates that broadband providers may use to supply consumers with information about their services, including pricing details such as equipment rental fees . Together, these measures will help ensure that consumers are protected from harmful billing practices in the provision of their broadband Internet access service. To further ensure the protection of pay TV and broadband subscribers, the Commission allows consumers to file complaints about allegedly improper billing practices involving cable and broadband services. Our Consumer and Governmental Affairs Bureau (CGB) follows a process to review, obtain a response from the provider, and, where appropriate, escalate consumers ' complaints. In general, when CGB receives an individual consumer complaint against a service provider, it serves a copy of that complaint on the applicable provider. The service provider then has 30 days to respond directly to each consumer and the FCC about his or her complaint. Since January 1, 2015, when the Commission' s current Consumer Help Center web portal was launched, we have received slightly more than one thousand complaints related to "incorrect cable and broadband equipment fees." All complaints that contain sufficient 1 See 47 CFR §§ 76.1619 & 76.981. Page 2-The Honorable Al Franken information have been served on the requisite service provider, which, in tum, responds directly to the consumer complainant. This process has proven effective at remedying specific consumer billing problems in many circumstances. In certain instances where CGB detects a particularly egregious or potentially systemic problem, it will refer the issue to the Enforcement Bureau or other bureaus or offices within the Commission for potential investigation and/or enforcement action. Because our Enforcement Bureau's cases are law enforcement-sensitive, I am unable to comment on the existence or merits of any such pending matters. Beyond the receipt of consumer complaints, the Commission does not have a mechanism for ascertaining the total number of Americans who have been charged an unauthorized fee for equipment they did not own, nor the total unauthorized fees associated with cable and broadband services. As you likely already know, other regulatory bodies, including the Federal Trade Commission and local franchising authorities for pay TV services, receive both types of complaints and may be able to explain what authorities exist and what actions they may be able to employ. Finally, I would like to note the Commission's recent Notice of Proposed Rule Making (NPRM) proposing new rules to implement Section 629 of the Communications Act. Specifically, the Commission proposes rules intended to give consumers the choice to purchase equipment that can access the multichannel video programming to which they subscribe. Notably, the Commission also proposes robust billing transparency requirements that would apply to all navigation devices, including cable modems.2 This proposed rule would require MVPDs to separately state on consumers' bills the rates that they charge consumers to lease equipment. The rule will not solve all of the problems that you raise in your letter, but billing transparency will give consumers a tool to help them discover the erroneous and unauthorized charges that you mention. Again, I appreciate your interest in this matter. The Commission is fully committed to protecting consumers from unauthorized and erroneous charges on their Internet, phone, and cable or satellite bills, which for many consumers is often the same bill. Please let me know if I can be of any further assistance. Tom Wheeler 2 Expanding Consumers' Video Navigation Choices; Commercial Availability of Navigation Devices, MB Docket No. 16-42, CS Docket No. 97-80, Notice of Proposed Rulemaking and Memorandum Opinion and Order, FCC 16- 18, paras. 82-86 (rei. Feb. 18, 20 16). FEDERAL COMMUNICATIONS COMMISSION WASHINGTON OFFICE OF THE CHAIR MAN The Honorable Bernard Sanders United States Senate 332 Dirksen Senate Office Building Washington, D.C. 20510 Dear Senator Sanders: May 3, 2016 Thank you for your letter expressing concern about the billing practices of Internet and pay TV services providers and the Commission's role in handling related consumer complaints. Your views are very important and I appreciate you bringing them to my attention. The Commission' s rules provide a number of protections for subscribers of Internet and pay TV services. For example, the Commission' s rules require bills for cable television services to provide clear and concise billing statements. These rules also prohibit "negative option" billing for cable television services (i.e., charging for services or equipment that the subscriber has not affirmatively requested) . The Commission, as well as local franchise authorities, may take actions to enforce these protections for cable customers. 1 In addition to these protections for cable subscribers, the Commission has taken a number of steps to protect Internet subscribers. Specifically, since the adoption of the 2010 Open Internet Order, broadband providers have been required to make accurate disclosures of commercial terms under the transparency rule. In the 2015 Open Internet Order, the Commission adopted enhancements to the transparency rule to further protect customers, requiring broadband providers to disclose the full monthly service charge for their service and clearly note any promotional rates. Recently, several of the Commission' s Bureaus approved consumer broadband labels that provide templates that broadband providers may use to supply consumers with information about their services, including pricing details such as equipment rental fees . Together, these measures will help ensure that consumers are protected from harmful billing practices in the provision of their broadband Internet access service. To further ensure the protection of pay TV and broadband subscribers, the Commission allows consumers to file complaints about allegedly improper billing practices involving cable and broadband services. Our Consumer and Governmental Affairs Bureau (CGB) follows a process to review, obtain a response from the provider, and, where appropriate, escalate consumers ' complaints. In general, when CGB receives an individual consumer complaint against a service provider, it serves a copy of that complaint on the applicable provider. The service provider then has 30 days to respond directly to each consumer and the FCC about his or her complaint. Since January 1, 2015, when the Commission's current Consumer Help Center web portal was launched, we have received slightly more than one thousand complaints related to "incorrect cable and broadband equipment fees ." All complaints that contain sufficient 1 See 47 CFR §§ 76.1619 & 76.981. Page 2-The Honorable Bernard Sanders information have been served on the requisite service provider, which, in turn, responds directly to the consumer complainant. This process has proven effective at remedying specific consumer billing problems in many circumstances. In certain instances where CGB detects a particularly egregious or potentially systemic problem, it will refer the issue to the Enforcement Bureau or other bureaus or offices within the Commission for potential investigation and/or enforcement action. Because our Enforcement Bureau's cases are law enforcement-sensitive, I am unable to comment on the existence or merits of any such pending matters. Beyond the receipt of consumer complaints, the Commission does not have a mechanism for ascertaining the total number of Americans who have been charged an unauthorized fee for equipment they did not own, nor the total unauthorized fees associated with cable and broadband services. As you likely already know, other regulatory bodies, including the Federal Trade Commission and local franchising authorities for pay TV services, receive both types of complaints and may be able to explain what authorities exist and what actions they may be able to employ. Finally, I would like to note the Commission's recent Notice of Proposed Rule Making (NPRM) proposing new rules to implement Section 629 of the Communications Act. Specifically, the Commission proposes rules intended to give consumers the choice to purchase equipment that can access the multichannel video programming to which they subscribe. Notably, the Commission also proposes robust billing transparency requirements that would apply to all navigation devices, including cable modems. 2 This proposed rule would require MVPDs to separately state on consumers' bills the rates that they charge consumers to lease equipment. The rule will not solve all of the problems that you raise in your letter, but billing transparency will give consumers a tool to help them discover the erroneous and unauthorized charges that you mention. Again, I appreciate your interest in this matter. The Commission is fully committed to protecting consumers from unauthorized and erroneous charges on their Internet, phone, and cable or satellite bills, which for many consumers is often the same bill. Please let me know if I can be of any further assistance. Sincerely,~~~ £; ~ Tom Wheeler 2 Expanding Consumers' Video Navigation Choices; Commercial Availability of Navigation Devices, MB Docket No. 16-42, CS Docket No. 97-80, Notice of Proposed Rulemaking and Memorandum Opinion and Order, FCC 16- 18, paras. 82-86 (rei. Feb. 18, 20 16). FEDERAL COMMUNICATIONS COMMISSION WASHINGTON OFFICE OF THE CHAIRMAN The Honorable Elizabeth Warren United States Senate C2 Russell Senate Office Building Washington, D.C. 20510 Dear Senator Warren: May 3, 2016 Thank you for your letter expressing concern about the billing practices of Internet and pay TV services providers and the Commission' s role in handling related consumer complaints. Your views are very important and I appreciate you bringing them to my attention. The Commission's rules provide a number of protections for subscribers of Internet and pay TV services. For example, the Commission' s rules require bills for cable television services to provide clear and concise billing statements. These rules also prohibit "negative option" billing for cable television services (i .e., charging for services or equipment that the subscriber has not affirmatively requested). The Commission, as well as local franchise authorities, may take actions to enforce these protections for cable customers. 1 In addition to these protections for cable subscribers, the Commission has taken a number of steps to protect Internet subscribers. Specifically, since the adoption of the 2010 Open Internet Order, broadband providers have been required to make accurate disclosures of commercial terms under the transparency rule. In the 2015 Open Internet Order, the Commission adopted enhancements to the transparency rule to further protect customers, requiring broadband providers to disclose the full monthly service charge for their service and clearly note any promotional rates. Recently, several of the Commission's Bureaus approved consumer broadband labels that provide templates that broadband providers may use to supply consumers with information about their services, including pricing details such as equipment rental fees . Together, these measures will help ensure that consumers are protected from harmful billing practices in the provision of their broadband Internet access service. To further ensure the protection of pay TV and broadband subscribers, the Commission allows consumers to file complaints about allegedly improper billing practices involving cable and broadband services. Our Consumer and Governmental Affairs Bureau (CGB) follows a process to review, obtain a response from the provider, and, where appropriate, escalate consumers ' complaints. In general, when CGB receives an individual consumer complaint against a service provider, it serves a copy of that complaint on the applicable provider. The service provider then has 30 days to respond directly to each consumer and the FCC about his or her complaint. Since January 1, 2015, when the Commission' s current Consumer Help Center web portal was launched, we have received slightly more than one thousand complaints related to "incorrect cable and broadband equipment fees ." All complaints that contain sufficient 1 See 47 CFR §§ 76.1619 & 76.981. Page 2-The Honorable Elizabeth Warren information have been served on the requisite service provider, which, in tum, responds directly to the consumer complainant. This process has proven effective at remedying specific consumer billing problems in many circumstances. In certain instances where CGB detects a particularly egregious or potentially systemic problem, it will refer the issue to the Enforcement Bureau or other bureaus or offices within the Commission for potential investigation and/or enforcement action. Because our Enforcement Bureau's cases are law enforcement-sensitive, I am unable to comment on the existence or merits of any such pending matters. Beyond the receipt of consumer complaints, the Commission does not have a mechanism for ascertaining the total number of Americans who have been charged an unauthorized fee for equipment they did not own, nor the total unauthorized fees associated with cable and broadband services. As you likely already know, other regulatory bodies, including the Federal Trade Commission and local franchising authorities for pay TV services, receive both types of complaints and may be able to explain what authorities exist and what actions they may be able to employ. Finally, I would like to note the Commission's recent Notice of Proposed Rule Making (NPRM) proposing new rules to implement Section 629 of the Communications Act. Specifically, the Commission proposes rules intended to give consumers the choice to purchase equipment that can access the multichannel video programming to which they subscribe. Notably, the Commission also proposes robust billing transparency requirements that would apply to all navigation devices, including cable modems. 2 This proposed rule would require MVPDs to separately state on consumers' bills the rates that they charge consumers to lease equipment. The rule will not solve all of the problems that you raise in your letter, but billing transparency will give consumers a tool to help them discover the erroneous and unauthorized charges that you mention. Again, I appreciate your interest in this matter. The Commission is fully committed to protecting consumers from unauthorized and erroneous charges on their Internet, phone, and cable or satellite bills, which for many consumers is often the same bill. Please let me know if I can be of any further assistance. Tom Wheeler 2 Expanding Consumers' Video Navigation Choices; Commercial Availability of Navigation Devices, MB Docket No. 16-42, CS Docket No. 97-80, Notice of Proposed Rulemaking and Memorandum Opinion and Order, FCC 16- 18, paras. 82-86 (rei. Feb. 18, 20 16). FEDERAL COMMUNICATIONS COMM IS S ION WASHINGTON OFFICE OF THE CHAIRMAN The Honorable Ron Wyden United States Senate 223 Dirksen Senate Office Building Washington, D.C. 20510 Dear Senator Wyden: May 3, 2016 Thank you for your letter expressing concern about the billing practices of Internet and pay TV services providers and the Commission's role in handling related consumer complaints. Your views are very important and I appreciate you bringing them to my attention. The Commission's rules provide a number of protections for subscribers of Internet and pay TV services. For example, the Commission's rules require bills for cable television services to provide clear and concise billing statements. These rules also prohibit "negative option" billing for cable television services (i.e., charging for services or equipment that the subscriber has not affirmatively requested) . The Commission, as well as local franchise authorities, may take actions to enforce these protections for cable customers. 1 In addition to these protections for cable subscribers, the Commission has taken a number of steps to protect Internet subscribers. Specifically, since the adoption ofthe 2010 Open Internet Order, broadband providers have been required to make accurate disclosures of commercial terms under the transparency rule. In the 2015 Open Internet Order, the Commission adopted enhancements to the transparency rule to further protect customers, requiring broadband providers to disclose the full monthly service charge for their service and clearly note any promotional rates. Recently, several ofthe Commission' s Bureaus approved consumer broadband labels that provide templates that broadband providers may use to supply consumers with information about their services, including pricing details such as equipment rental fees. Together, these measures will help ensure that consumers are protected from harmful billing practices in the provision of their broadband Internet access service. To further ensure the protection of pay TV and broadband subscribers, the Commission allows consumers to file complaints about allegedly improper billing practices involving cable and broadband services. Our Consumer and Governmental Affairs Bureau (COB) follows a process to review, obtain a response from the provider, and, where appropriate, escalate consumers' complaints. In general, when COB receives an individual consumer complaint against a service provider, it serves a copy of that complaint on the applicable provider. The service provider then has 30 days to respond directly to each consumer and the FCC about his or her complaint. Since January 1, 2015 , when the Commission' s current Consumer Help Center web portal was launched, we have received slightly more than one thousand complaints related to "incorrect cable and broadband equipment fees." All complaints that contain sufficient 1 See 41 CFR §§ 76.1619 & 76.981. Page 2-The Honorable Ron Wyden information have been served on the requisite service provider, which, in turn, responds directly to the consumer complainant. This process has proven effective at remedying specific consumer billing problems in many circumstances. In certain instances where CGB detects a particularly egregious or potentially systemic problem, it will refer the issue to the Enforcement Bureau or other bureaus or offices within the Commission for potential investigation and/or enforcement action. Because our Enforcement Bureau' s cases are law enforcement-sensitive, I am unable to comment on the existence or merits of any such pending matters. Beyond the receipt of consumer complaints, the Commission does not have a mechanism for ascertaining the total number of Americans who have been charged an unauthorized fee for equipment they did not own, nor the total unauthorized fees associated with cable and broadband services. As you likely already know, other regulatory bodies, including the Federal Trade Commission and local franchising authorities for pay TV services, receive both types of complaints and may be able to explain what authorities exist and what actions they may be able to employ. Finally, I would like to note the Commission's recent Notice of Proposed Rule Making (NPRM) proposing new rules to implement Section 629 of the Communications Act. Specifically, the Commission proposes rules intended to give consumers the choice to purchase equipment that can access the multichannel video programming to which they subscribe. Notably, the Commission also proposes robust billing transparency requirements that would apply to all navigation devices, including cable modems. 2 This proposed rule would require MVPDs to separately state on consumers' bills the rates that they charge consumers to lease equipment. The rule will not solve all of the problems that you raise in your letter, but billing transparency will give consumers a tool to help them discover the erroneous and unauthorized charges that you mention. Again, I appreciate your interest in this matter. The Commission is fully committed to protecting consumers from unauthorized and erroneous charges on their Internet, phone, and cable or satellite bills, which for many consumers is often the same bill. Please let me know if I can be of any further assistance. Tom Wheeler 2 Expanding Consumers ' Video Navigation Choices; Commercial Availability ofNavigation Devices, MB Docket No. 16-42, CS Docket No. 97-80, Notice of Proposed Rulemaking and Memorandum Opinion and Order, FCC 16- 18, paras. 82-86 (rei. Feb. 18, 20 16).