As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m.
Communications Status Report for 
Areas Impacted by Hurricane Irma
September 8, 2017
The following is a report on the status of communications services in geographic areas impacted by 
Hurricane Irma as of September 8, 2017 at 11:00 a.m. EDT. This report incorporates network outage 
data submitted by communications providers to the Federal Communications Commission’s Disaster 
Information Reporting System (DIRS). DIRS is currently activated for all areas of Puerto Rico and the U.S.
Virgin Islands. Note that the operational status of communications services during a disaster may evolve 
rapidly, and this report represents a snapshot in time.  It should also be noted that not all 
communications providers have reported in DIRS, so some outage information may be missing.
Yesterday’s report covered only the northern and eastern counties of Puerto Rico and all three counties 
of the U.S. Virgin Islands. Based on the information in yesterday’s report, the Department of Homeland 
Security and the Federal Communications Commission decided to extend the data collection to all 
counties/municipalities in Puerto Rico.
The following counties are in the current geographic area that is covered by the DIRS activation (the 
“disaster area”).
Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, 
Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, 
Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, 
Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, 
Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, 
Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, 
Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, 
San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, 
Vieques, Villalba, Yabucoa, Yauco
U.S. Virgin Islands: St. Croix, St. John, St. Thomas
911 Services 
The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety 
Answering Point (PSAP) through the filings of 911 Service Providers in the Disaster Information 
Reporting System (DIRS), reporting to the FCC’s Public Safety Support Center (PSSC), coordination with 
state 911 Administrators, and, if necessary, from individual PSAPs.
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m.
There are a total of 4 PSAPs affected in the reporting area:
? Operational without Automatic Location Information (ALI):  2 (Centro de Guaynabo, PR and 
Centro de Hato Rey, PR)
? Operational without ALI or Automatic Numbering Information (ANI): 2 (both PSAPs in the U.S.
Virgin Islands)
Wireless Services
The following section describes the status of wireless communications services and restoration in the 
disaster area, including the percentage of cell sites out of service for each county.
The following map of the disaster area illustrates which counties in Puerto Rico are most affected:
The following table provides the percentage of cell sites out of service by county.  38.9% of cell sites are 
out of service in the affected area. Note:  Comparisons should not be made with the overall percentage 
in yesterday’s report, as that report did not include all of Puerto Rico, only most of the hardest hit areas.
Over 50% of cell sites are out of service in the following counties: 
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m.
? Puerto Rico:  Aguas Buenas, Barranquitas, Carolina, Ciales, Cidra, Culebra, Fajardo, Isabela, 
Jayuya, Lares, Loiza, Luquillo, Quebradillas, San Juan, Trujillo Alto, Utuado, Vega Alta and 
Vieques. 
? U.S. Virgin Islands:  St. John and St. Thomas
The information shown was provided by the signatories to the Wireless Resiliency Cooperative 
Framework and one additional company that agreed to allow us to include its data in the aggregated 
data:
State Affected Counties Cell Sites Served Cell Sites Out Percent Out
PR AGUADILLA 34 8 23.5%
PR AGUAS BUENAS 11 8 72.7%
PR ARECIBO 43 20 46.5%
PR BARCELONETA 15 6 40.0%
PR BAYAMON 104 44 42.3%
PR CAGUAS 67 24 35.8%
PR CAMUY 11 4 36.4%
PR CANOVANAS 20 7 35.0%
PR CAROLINA 88 52 59.1%
PR CATANO 14 3 21.4%
PR CEIBA 8 3 37.5%
PR COROZAL 13 5 38.5%
PR CULEBRA 5 4 80.0%
PR DORADO 28 11 39.3%
PR FAJARDO 25 17 68.0%
PR FLORIDA 4 1 25.0%
PR GUAYNABO 66 23 34.8%
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m.
PR GURABO 22 8 36.4%
PR HATILLO 19 8 42.1%
PR HUMACAO 29 12 41.4%
PR ISABELA 20 11 55.0%
PR JUNCOS 14 4 28.6%
PR LAS PIEDRAS 12 2 16.7%
PR LOIZA 7 4 57.1%
PR LUQUILLO 9 5 55.6%
PR MANATI 21 8 38.1%
PR MAUNABO 8 2 25.0%
PR MOROVIS 11 5 45.5%
PR NAGUABO 16 7 43.8%
PR NARANJITO 15 5 33.3%
PR QUEBRADILLAS 13 8 61.5%
PR RIO GRANDE 30 8 26.7%
PR SAN JUAN 251 133 53.0%
PR SAN LORENZO 13 3 23.1%
PR TOA ALTA 31 14 45.2%
PR TOA BAJA 41 15 36.6%
PR TRUJILLO ALTO 32 22 68.8%
PR VEGA ALTA 22 18 81.8%
PR VEGA BAJA 26 12 46.2%
PR VIEQUES 8 6 75.0%
PR YABUCOA 17 4 23.5%
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m.
PR ADJUNTAS 5 2 40.0%
PR AGUADA 11 2 18.2%
PR AIBONITO 13 3 23.1%
PR ANASCO 9 3 33.3%
PR ARROYO 6 0 0.0%
PR BARRANQUITAS 8 4 50.0%
PR CABO ROJO 34 4 11.8%
PR CAYEY 26 7 26.9%
PR CIALES 9 6 66.7%
PR CIDRA 16 9 56.3%
PR COAMO 11 1 9.1%
PR COMERIO 13 5 38.5%
PR GUANICA 9 0 0.0%
PR GUAYAMA 16 0 0.0%
PR GUAYANILLA 5 0 0.0%
PR HORMIGUEROS 8 0 0.0%
PR JAYUYA 4 4 100.0%
PR JUANA DIAZ 21 2 9.5%
PR LAJAS 11 1 9.1%
PR LARES 6 3 50.0%
PR LAS MARIAS 5 1 20.0%
PR MARICAO 3 0 0.0%
PR MAYAGUEZ 44 8 18.2%
PR MOCA 9 4 44.4%
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m.
PR OROCOVIS 8 3 37.5%
PR PATILLAS 10 2 20.0%
PR PENUELAS 12 0 0.0%
PR PONCE 74 4 5.4%
PR RINCON 10 4 40.0%
PR SABANA GRANDE 7 0 0.0%
PR SALINAS 23 4 17.4%
PR SAN GERMAN 13 0 0.0%
PR SAN SEBASTIAN 13 3 23.1%
PR SANTA ISABEL 11 0 0.0%
PR UTUADO 10 7 70.0%
PR VILLALBA 4 0 0.0%
PR YAUCO 13 3 23.1%
VI ST. CROIX 44 19 43.2%
VI ST. JOHN 12 9 75.0%
VI ST. THOMAS 79 44 55.7%
TOTAL 1,888 735 38.9%
Cable Systems and Wireline (Combined)
Since there are widespread power outages over Puerto Rico and the U.S. Virgin Islands, the FCC has 
received reports that large percentages of consumers are without either cable services or wireline 
service.  
Broadcast
Based on the limited input into DIRS, there are no stations reported out of service.