As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m. 
Communications Status Report for  
Areas Impacted by Hurricane Irma  
September 10, 2017 
 
The following is a report on the status of communications services in geographic areas impacted by 
Hurricane Irma as of September 10, 2017 at 11:00 a.m. EDT.  This report incorporates network outage 
data submitted by communications providers to the Federal Communications Commission’s Disaster 
Information Reporting System (DIRS).  DIRS is currently activated for all areas of Puerto Rico and the U.S. 
Virgin Islands.  Note that the operational status of communications services during a disaster may evolve 
rapidly, and this report represents a snapshot in time.  It should also be noted that not all 
communications providers have reported in DIRS, so some outage information may be missing. 
 
The following counties are in the geographic area that was covered by the DIRS activation as of this 
morning (the “disaster area”).  (Please note that DIRS was activated earlier this afternoon for all counties 
in Florida, and information regarding those counties will be included for the first time in tomorrow’s 
report.)    
 
Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, 
Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, 
Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, 
Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, 
Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, 
Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, 
Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, 
San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, 
Vieques, Villalba, Yabucoa, Yauco 
U.S. Virgin Islands: St. Croix, St. John, St. Thomas 
 
911 Services  
The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety 
Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public 
Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from 
individual PSAPs. 
 
There are a total of 2 (same as yesterday) PSAPs affected in the reporting area:  
 
? Operational without Automatic Location Information (ALI) or Automatic Numbering 
Information (ANI):  2 (both PSAPs in the U.S. Virgin Islands) 
 
 
 
 
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m. 
 
 
Wireless Services 
The following section describes the status of wireless communications services and restoration in the 
disaster area, including the percentage of cell sites out of service for each county. 
 
The following map of the disaster area illustrates which counties in Puerto Rico are most affected: 
  
 
 
The following table provides the percentage of cell sites out of service by county.  26.9% cell sites are 
out of service (down from 31.1% yesterday) in the affected area.  25% (down from 29.3% yesterday) of 
cell sites are out of service in Puerto Rico, and 57.9% (down from 60.7% yesterday) of cell sites are out 
of service in the U.S. Virgin Islands.   
50% or more of cell sites are out of service in the following counties:   
? Puerto Rico:  Aguas Buenas, Corozal, Culebra, Fajardo, Juncos, Luquillo, Naranjito, San Lorenzo, 
Vieques, Comerio, Jayuya and Orocovis. 
? U.S. Virgin Islands:  St. John and St. Thomas 
 
 
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m. 
The information shown was provided by the signatories to the Wireless Resiliency Cooperative 
Framework and several additional companies that agreed to allow us to include their data in the 
aggregated data: 
 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
PR AGUADILLA 34 1 2.9% 
PR AGUAS BUENAS 11 8 72.7% 
PR ARECIBO 43 7 16.3% 
PR BARCELONETA 15 3 20.0% 
PR BAYAMON 103 30 29.1% 
PR CAGUAS 67 14 20.9% 
PR CAMUY 11 1 9.1% 
PR CANOVANAS 20 8 40.0% 
PR CAROLINA 86 17 19.8% 
PR CATANO 14 1 7.1% 
PR CEIBA 8 2 25.0% 
PR COROZAL 12 6 50.0% 
PR CULEBRA 5 4 80.0% 
PR DORADO 28 7 25.0% 
PR FAJARDO 25 15 60.0% 
PR FLORIDA 4 1 25.0% 
PR GUAYNABO 66 24 36.4% 
PR GURABO 22 6 27.3% 
PR HATILLO 19 5 26.3% 
 
 
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m. 
PR HUMACAO 29 7 24.1% 
PR ISABELA 20 5 25.0% 
PR JUNCOS 14 7 50.0% 
PR LAS PIEDRAS 12 3 25.0% 
PR LOIZA 7 3 42.9% 
PR LUQUILLO 9 5 55.6% 
PR MANATI 21 6 28.6% 
PR MAUNABO 8 1 12.5% 
PR MOROVIS 11 3 27.3% 
PR NAGUABO 16 6 37.5% 
PR NARANJITO 15 8 53.3% 
PR QUEBRADILLAS 13 1 7.7% 
PR RIO GRANDE 29 9 31.0% 
PR SAN JUAN 249 111 44.6% 
PR SAN LORENZO 13 9 69.2% 
PR TOA ALTA 30 6 20.0% 
PR TOA BAJA 41 7 17.1% 
PR TRUJILLO ALTO 31 6 19.4% 
PR VEGA ALTA 22 7 31.8% 
PR VEGA BAJA 25 3 12.0% 
PR VIEQUES 8 4 50.0% 
PR YABUCOA 17 3 17.6% 
 
 
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m. 
PR ADJUNTAS 5 1 20.0% 
PR AGUADA 11 1 9.1% 
PR AIBONITO 13 3 23.1% 
PR ANASCO 9 1 11.1% 
PR ARROYO 6 1 16.7% 
PR BARRANQUITAS 8 1 12.5% 
PR CABO ROJO 34 2 5.9% 
PR CAYEY 26 2 7.7% 
PR CIALES 9 3 33.3% 
PR CIDRA 16 2 12.5% 
PR COAMO 11 2 18.2% 
PR COMERIO 13 7 53.8% 
PR GUANICA 9 0 0.0% 
PR GUAYAMA 16 0 0.0% 
PR GUAYANILLA 5 0 0.0% 
PR HORMIGUEROS 8 0 0.0% 
PR JAYUYA 4 3 75.0% 
PR JUANA DIAZ 21 2 9.5% 
PR LAJAS 11 1 9.1% 
PR LARES 6 2 33.3% 
PR LAS MARIAS 5 1 20.0% 
PR MARICAO 3 0 0.0% 
 
 
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m. 
PR MAYAGUEZ 44 6 13.6% 
PR MOCA 9 0 0.0% 
PR OROCOVIS 8 4 50.0% 
PR PATILLAS 10 2 20.0% 
PR PENUELAS 12 0 0.0% 
PR PONCE 74 2 2.7% 
PR RINCON 10 0 0.0% 
PR SABANA GRANDE 7 0 0.0% 
PR SALINAS 23 0 0.0% 
PR SAN GERMAN 13 0 0.0% 
PR SAN SEBASTIAN 13 1 7.7% 
PR SANTA ISABEL 11 0 0.0% 
PR UTUADO 10 1 10.0% 
PR VILLALBA 4 1 25.0% 
PR YAUCO 13 3 23.1% 
VI ST. CROIX 40 9 22.5% 
VI ST. JOHN 10 9 90.0% 
VI ST. THOMAS 57 44 77.2% 
TOTAL   1,850 497 26.9% 
 
 
Cable Systems and Wireline (Combined) 
Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has 
received reports that large percentages of consumers are without either cable services or wireline 
service.  Companies are actively working to restoring service. 
 
 
 
As prepared by the Federal Communications Commission: September 08, 2017 11:30 a.m. 
 
Broadcast 
Radio stations reported out of service:  As was the case yesterday, WTJF-FM in the U.S. Virgin Islands is 
the only radio station that has reported being out of service. 
 
6 (same as yesterday) TV stations have reported being out of service:  
 
? Puerto Rico: WOST, WMEI, WQQZ and WWKQ 
? U.S. Virgin Islands: WTJX-TV and W05AWD