As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. Communications Status Report for Areas Impacted by Hurricane Irma September 11, 2017 The following is a report on the status of communications services in geographic areas impacted by Hurricane Irma as of September 11, 2017 at 11:00 AM EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission’s Disaster Information Reporting System (DIRS). DIRS is currently activated for all areas of Florida, Puerto Rico and the U.S. Virgin Islands. Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. It should also be noted that not all communications providers have reported in DIRS, so some outage information may not be complete. The following counties are in the geographic area that was covered by the DIRS activation as of this morning (the “disaster area”). Florida: Alachua, Baker, Bay, Bradford, Brevard, Broward, Calhoun, Charlotte, Citrus, Clay, Collier, Columbia, Desoto, Dixie, Duval, Escambia, Flagler, Franklin, Gadsden, Gilchrist, Glades, Gulf, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Holmes, Indian River, Jackson, Jefferson, Lafayette, Lake, Lee, Leon, Levy, Liberty, Madison, Manatee, Marion, Martin, Miami-Dade, Monroe, Nassau, Okaloosa, Okeechobee, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Santa Rosa, Sarasota, Seminole, St. Johns, St. Lucie, Sumter, Suwannee, Taylor, Union, Volusia, Wakulla, Walton, Washington Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa, Yauco U.S. Virgin Islands: St. Croix, St. John, St. Thomas 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from individual PSAPs. As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. There are a total of 27 PSAPs affected in the reporting area in Florida and 2 PSAPs affected in the US Virgin Islands. In Florida: ? Down with no re-routes: 14 (Big Cypress Indian Reservation, Collier County EOC, Ft. Myers Police Department, Glades County Sheriff, Glades County Sheriff Back Up, Hardee County Back Up, Hendry County Sheriff, Highlands County Sheriff, Lee County Emergency Dispatch Center EOC, Naples PD, Okeechobee County Sheriff’s Department, Homestead Air Force, Marathon SO, and Ocean Reef) ? Up without Automatic Location Information (ALI): 2 (Hardee County Sheriff and Lee County Sheriff) ? Re-routed with ALI: 7 (Atlantic Beach PD, Belle Glade PD, Indian River SO, Manalapan PD, Miami Beach PD, Neptune Beach PD, and St. Augustine PD) ? Re-routed without ALI: 4 (Clewiston Police Department, Desoto County Sheriff, Lee County Backup, and Sanibel Police Department) In addition, the Broward County South Region, FL PSAP lost power as of 9/10/17 at 2:28PM EDT. CPE equipment is unavailable. We do not know if 911 calls are being rerouted. In the U.S. Virgin Islands: Both PSAPs are operational without ALI or Automatic Numbering Information (ANI). Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county. The following maps of the disaster area illustrate which counties in Florida and Puerto Rico are most affected: As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. Florida: Puerto Rico: As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. The tables below provide the percentage of cell sites out of service by county per state or territory. Florida: Overall, 27.4% of the cell sites in the disaster area are out of service. Puerto Rico/U.S. Virgin Islands: Overall, 21.5% (down from 26.9% yesterday) of the cell sites in the disaster area are out of service. 19.4% (down from 25% yesterday) of cell sites are out of service in Puerto Rico, and 55.1% (down from 57.9%) of cell sites are out of service in the U.S. Virgin Islands. 50% or more of cell sites are out of service in the following counties: Florida: Collier, Hendry, Highlands, Lee, Miami-Dade, and Monroe. Puerto Rico: Aguas Buenas, Corozal, Culebra, Fajardo, Juncos, Luquillo, Morovis and Jayuya US Virgin Islands: St. John and St. Thomas The information shown was provided by the signatories to the Wireless Resiliency Cooperative Framework and several additional companies that agreed to allow us to include their data in the aggregated data: Florida: As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. State Affected Counties Cell Sites Served Cell Sites Out Percent Out FL ALACHUA 279 36 12.9% FL BAKER 22 1 4.5% FL BAY 208 0 0.0% FL BRADFORD 22 2 9.1% FL BREVARD 316 117 37.0% FL BROWARD 924 443 47.9% FL CALHOUN 15 0 0.0% FL CHARLOTTE 123 36 29.3% FL CITRUS 111 24 21.6% FL CLAY 178 34 19.1% FL COLLIER 212 160 75.5% FL COLUMBIA 73 7 9.6% FL DESOTO 34 10 29.4% FL DIXIE 18 2 11.1% FL DUVAL 798 150 18.8% FL ESCAMBIA 186 0 0.0% FL FLAGLER 86 16 18.6% FL FRANKLIN 28 12 42.9% FL GADSDEN 62 0 0.0% FL GILCHRIST 13 0 0.0% FL GLADES 30 11 36.7% FL GULF 22 0 0.0% FL HAMILTON 18 1 5.6% As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. FL HARDEE 39 15 38.5% FL HENDRY 46 31 67.4% FL HERNANDO 117 23 19.7% FL HIGHLANDS 80 42 52.5% FL HILLSBOROUGH 1,140 191 16.8% FL HOLMES 21 0 0.0% FL INDIAN RIVER 105 41 39.0% FL JACKSON 60 0 0.0% FL JEFFERSON 41 3 7.3% FL LAFAYETTE 14 1 7.1% FL LAKE 218 48 22.0% FL LEE 343 186 54.2% FL LEON 304 3 1.0% FL LEVY 76 9 11.8% FL LIBERTY 9 0 0.0% FL MADISON 37 7 18.9% FL MANATEE 239 57 23.8% FL MARION 274 51 18.6% FL MARTIN 123 47 38.2% FL MIAMI-DADE 1,435 739 51.5% FL MONROE 108 87 80.6% FL NASSAU 107 16 15.0% FL OKALOOSA 194 0 0.0% FL OKEECHOBEE 70 20 28.6% As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. FL ORANGE 1,054 191 18.1% FL OSCEOLA 237 61 25.7% FL PALM BEACH 726 311 42.8% FL PASCO 321 53 16.5% FL PINELLAS 596 145 24.3% FL POLK 481 137 28.5% FL PUTNAM 88 20 22.7% FL ST. JOHNS 251 50 19.9% FL ST. LUCIE 195 52 26.7% FL SANTA ROSA 135 0 0.0% FL SARASOTA 244 87 35.7% FL SEMINOLE 314 72 22.9% FL SUMTER 78 18 23.1% FL SUWANNEE 56 5 8.9% FL TAYLOR 51 6 11.8% FL UNION 13 0 0.0% FL VOLUSIA 491 86 17.5% FL WAKULLA 38 0 0.0% FL WALTON 120 0 0.0% FL WASHINGTON 35 0 0.0% TOTAL 14,502 3,973 27.4% Puerto Rico: As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. State Affected Counties Cell Sites Served Cell Sites Out Percent Out PR AGUADILLA 34 0 0.0% PR AGUAS BUENAS 11 8 72.7% PR ARECIBO 43 5 11.6% PR BARCELONETA 15 2 13.3% PR BAYAMON 103 17 16.5% PR CAGUAS 67 14 20.9% PR CAMUY 11 1 9.1% PR CANOVANAS 20 6 30.0% PR CAROLINA 86 17 19.8% PR CATANO 14 0 0.0% PR CEIBA 8 2 25.0% PR COROZAL 12 6 50.0% PR CULEBRA 5 4 80.0% PR DORADO 28 3 10.7% PR FAJARDO 25 17 68.0% PR FLORIDA 4 0 0.0% PR GUAYNABO 66 19 28.8% PR GURABO 22 3 13.6% PR HATILLO 19 4 21.1% PR HUMACAO 29 3 10.3% PR ISABELA 20 2 10.0% PR JUNCOS 14 8 57.1% PR LAS PIEDRAS 12 1 8.3% As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. PR LOIZA 7 3 42.9% PR LUQUILLO 9 5 55.6% PR MANATI 21 2 9.5% PR MAUNABO 8 0 0.0% PR MOROVIS 11 7 63.6% PR NAGUABO 16 5 31.3% PR NARANJITO 15 7 46.7% PR QUEBRADILLAS 13 1 7.7% PR RIO GRANDE 29 12 41.4% PR SAN JUAN 249 92 36.9% PR SAN LORENZO 13 6 46.2% PR TOA ALTA 31 5 16.1% PR TOA BAJA 40 7 17.5% PR TRUJILLO ALTO 31 6 19.4% PR VEGA ALTA 22 6 27.3% PR VEGA BAJA 25 1 4.0% PR VIEQUES 8 3 37.5% PR YABUCOA 17 4 23.5% PR ADJUNTAS 5 0 0.0% PR AGUADA 11 0 0.0% PR AIBONITO 13 1 7.7% PR ANASCO 9 0 0.0% PR ARROYO 6 0 0.0% PR BARRANQUITAS 8 0 0.0% As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. PR CABO ROJO 34 0 0.0% PR CAYEY 26 2 7.7% PR CIALES 9 2 22.2% PR CIDRA 16 1 6.3% PR COAMO 11 1 9.1% PR COMERIO 13 4 30.8% PR GUANICA 9 0 0.0% PR GUAYAMA 16 0 0.0% PR GUAYANILLA 5 0 0.0% PR HORMIGUEROS 8 0 0.0% PR JAYUYA 4 3 75.0% PR JUANA DIAZ 21 0 0.0% PR LAJAS 11 0 0.0% PR LARES 6 0 0.0% PR LAS MARIAS 5 1 20.0% PR MARICAO 3 0 0.0% PR MAYAGUEZ 44 0 0.0% PR MOCA 9 0 0.0% PR OROCOVIS 8 3 37.5% PR PATILLAS 10 0 0.0% PR PENUELAS 12 1 8.3% PR PONCE 74 3 4.1% PR RINCON 10 0 0.0% PR SABANA GRANDE 7 0 0.0% As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. PR SALINAS 23 0 0.0% PR SAN GERMAN 13 0 0.0% PR SAN SEBASTIAN 13 0 0.0% PR SANTA ISABEL 11 0 0.0% PR UTUADO 10 2 20.0% PR VILLALBA 4 0 0.0% PR YAUCO 13 0 0.0% TOTAL 1,743 338 19.4% Virgin Islands: State Affected Counties Cell Sites Served Cell Sites Out Percent Out VI ST. CROIX 40 9 22.5% VI ST. JOHN 10 9 90.0% VI ST. THOMAS 57 41 71.9% TOTAL 107 59 55.1% Cable Systems and Wireline (Combined) There are at least 7,597,945 subscribers out of service in the affected area in Florida. This includes users who get service from cable system or wireline providers. There are a total of 390 non-mobile switching centers out in Florida. Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has received reports that large percentages of consumers are without either cable services or wireline service. Companies are actively working to restoring service. As prepared by the Federal Communications Commission: September 11, 2017 11:30 a.m. Broadcast TV stations out of service: 8 ? Florida - WVFW, WZVN ? Puerto Rico - WOST, WMEI, WQQZ, and WWKQ (same as yesterday) ? U.S. Virgin Islands - WTJX-TV and W05AWD (same as yesterday) Radio stations out of service: 26 ? Florida: W227CP, W300CL, W222AW, WROK, WAOA-FM, WHKR, WLZR, WIOD, WOLZ, WINZ, WBTT, WCKT, WRUM, WQOL, WZZR, WSWN, WOTW, WMFQ, WXUS, WYCG, WEAT, WTIR, WMYR, WCNZ, and W294AN ? U.S. Virgin Islands: As was the case yesterday, WTJF-FM is the only radio station reporting out of service.