As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
Communications Status Report for  
Areas Impacted by Hurricane Irma  
September 13, 2017 
 
The following is a report on the status of communications services in geographic areas impacted by 
Hurricane Irma as of September 13, 2017 at 11:00 AM EDT.  This report incorporates network outage 
data submitted by communications providers to the Federal Communications Commission’s Disaster 
Information Reporting System (DIRS).  DIRS is currently activated for all areas of Florida, Puerto Rico, the 
U.S. Virgin Islands, and parts of Georgia and Alabama.  Note that the operational status of 
communications services during a disaster may evolve rapidly, and this report represents a snapshot in 
time.  It should also be noted that not all communications providers have reported in DIRS, so some 
outage information may not be complete. 
 
The following counties are in the geographic area that was covered by the DIRS activation as of this 
morning (the “disaster area”). 
 
Alabama: Houston, Geneva, Henry 
Florida:  Alachua, Baker, Bay, Bradford, Brevard, Broward, Calhoun, Charlotte, Citrus, Clay, 
Collier, Columbia, Desoto, Dixie, Duval, Escambia, Flagler, Franklin, Gadsden, Gilchrist, Glades, 
Gulf, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Holmes, Indian River, 
Jackson, Jefferson, Lafayette, Lake, Lee, Leon, Levy, Liberty, Madison, Manatee, Marion, Martin, 
Miami-Dade, Monroe, Nassau, Okaloosa, Okeechobee, Orange, Osceola, Palm Beach, Pasco, 
Pinellas, Polk, Putnam, Santa Rosa, Sarasota, Seminole, St. Johns, St. Lucie, Sumter, Suwannee, 
Taylor, Union, Volusia, Wakulla, Walton, Washington 
Georgia: Seminole, Decatur, Grady, Thomas, Brooks, Lowndes, Lanier, Echols, Clinch, Ware, 
Charlton, Camden, Glynn, Early, Miller, Baker, Mitchell, Colquitt 
Puerto Rico:  Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, 
Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, 
Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, 
Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, 
Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, 
Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, 
Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, 
San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, 
Vieques, Villalba, Yabucoa, Yauco 
U.S. Virgin Islands:  St. Croix, St. John, St. Thomas 
 
 
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
911 Services  
The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety 
Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public 
Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from 
individual PSAPs. 
 
There are a total of 29 (same as yesterday) PSAPs affected in Florida, 5 (up from none yesterday) PSAPs 
affected in the reporting area in Georgia, and 2 (same as yesterday) PSAPs affected in the U.S. Virgin 
Islands.  
 
? Down with no re-routes:  4 (Homestead Air Force, FL, Indian River EOC, FL, Marathon County 
SO, FL, and Ocean Reef, FL) 
 
? Up without ALI:  9 (Cape Coral PD, FL, Collier County EOC, FL, Ft. Myers Police Department, FL, 
Hardee County Back Up, FL, Hardee County Sheriff, FL, Highlands County Sheriff, FL, Lee County 
Emergency Dispatch Center EOC, FL, Lee County Sheriff, FL, and Okeechobee County Sheriff’s 
Department, FL) 
 
? Re-routed with ALI:  8 (Atlantic Beach PD, FL, Belle Glade PD, FL, Broward, FL, Florida Atlantic 
University, FL, Lamar County SO, GA, Miami Beach PD, FL, Sanibel Police Department, FL, and St. 
Augustine PD, FL) 
 
? Re-routed without ALI:  13 (Big Cypress Indian Reservation, FL, Clewiston Police Department, 
FL, Dawson County SO, GA, Desoto County Sheriff, FL, Dixie County SO, FL, Glades County 
Sheriff, FL, Glades County Sheriff Back Up, FL, Hendry County Sheriff, FL, Jefferson County SO, 
GA, Lee County Backup, FL, Monroe County SO, GA, Naples PD, FL, and Putnam County SO, GA) 
 
Two PSAPs in the U.S. Virgin Islands (St. Croix 9-1-1 Call Center and St. Thomas 9-1-1 Call Center), are 
unable to retrieve Phase I and Phase II location information for wireless callers and Automatic Number 
Identification (ANI)//ALI for VoIP Callers. 
 
Wireless Services 
The following section describes the status of wireless communications services and restoration in the 
disaster area, including the percentage of cell sites out of service for each county. 
 
The following maps of the disaster area illustrate which counties in Alabama, Florida, Georgia, and 
Puerto Rico are most affected: 
  
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
 
Alabama, Florida, and Georgia: 
 
 
 
Puerto Rico: 
 
 
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
The information shown was provided by the signatories to the Wireless Resiliency Cooperative 
Framework and several additional companies that agreed to allow us to include their data in the 
aggregated data: 
Alabama:  Less than 1% of cell sites in the disaster area are out of service 
 
Florida:   18.1% (down from 24.6% yesterday) of cell sites are out of service. 
 
Georgia: Overall, 5.3% (down from 10.5% yesterday) of cell sites in the disaster area are out of 
service. 
 
Puerto Rico:  10.1% (down from 14.5% yesterday) of cell sites are out of service. 
 
Virgin Islands:  54.7% (up from 53.8%) of cell sites are out of service. 
 
 
Counties with 50% or greater of cell sites out are: 
 
Alabama:  None 
 
Florida:  Collier, Hendry, and Monroe 
 
Georgia:  None 
 
Puerto Rico:  None 
 
U.S. Virgin Islands:  St. John and St. Thomas 
 
 
The tables below provide the percentage of cell sites out of service by county per state or territory.  
Alabama: 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
AL HOUSTON 196 0 0.0% 
AL GENEVA 52 0 0.0% 
AL HENRY 87 2 2.3% 
TOTAL 
 
335 2 0.6% 
 
  
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
Florida: 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
FL ALACHUA 279 36 12.9% 
FL BAKER 22 4 18.2% 
FL BAY 208 0 0.0% 
FL BRADFORD 22 3 13.6% 
FL BREVARD 316 72 22.8% 
FL BROWARD 924 254 27.5% 
FL CALHOUN 15 0 0.0% 
FL CHARLOTTE 123 18 14.6% 
FL CITRUS 111 26 23.4% 
FL CLAY 178 31 17.4% 
FL COLLIER 212 137 64.6% 
FL COLUMBIA 73 9 12.3% 
FL DESOTO 34 10 29.4% 
FL DIXIE 18 1 5.6% 
FL DUVAL 807 70 8.7% 
FL ESCAMBIA 186 0 0.0% 
FL FLAGLER 86 18 20.9% 
FL FRANKLIN 28 0 0.0% 
FL GADSDEN 62 1 1.6% 
FL GILCHRIST 13 0 0.0% 
FL GLADES 30 9 30.0% 
FL GULF 22 0 0.0% 
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
FL HAMILTON 18 3 16.7% 
FL HARDEE 39 14 35.9% 
FL HENDRY 46 35 76.1% 
FL HERNANDO 117 20 17.1% 
FL HIGHLANDS 80 36 45.0% 
FL HILLSBOROUGH 1,140 87 7.6% 
FL HOLMES 21 0 0.0% 
FL INDIAN RIVER 105 17 16.2% 
FL JACKSON 60 0 0.0% 
FL JEFFERSON 41 3 7.3% 
FL LAFAYETTE 14 4 28.6% 
FL LAKE 218 36 16.5% 
FL LEE 343 129 37.6% 
FL LEON 440 8 1.8% 
FL LEVY 76 6 7.9% 
FL LIBERTY 9 0 0.0% 
FL MADISON 37 6 16.2% 
FL MANATEE 239 15 6.3% 
FL MARION 274 54 19.7% 
FL MARTIN 123 21 17.1% 
FL MIAMI-DADE 1,435 457 31.8% 
FL MONROE 108 89 82.4% 
FL NASSAU 109 18 16.5% 
FL OKALOOSA 194 0 0.0% 
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
FL OKEECHOBEE 70 22 31.4% 
FL ORANGE 1,152 125 10.9% 
FL OSCEOLA 237 40 16.9% 
FL PALM BEACH 726 178 24.5% 
FL PASCO 321 47 14.6% 
FL PINELLAS 596 101 16.9% 
FL POLK 481 108 22.5% 
FL PUTNAM 88 25 28.4% 
FL ST. JOHNS 251 29 11.6% 
FL ST. LUCIE 195 27 13.8% 
FL SANTA ROSA 135 0 0.0% 
FL SARASOTA 244 39 16.0% 
FL SEMINOLE 314 45 14.3% 
FL SUMTER 78 18 23.1% 
FL SUWANNEE 56 7 12.5% 
FL TAYLOR 51 3 5.9% 
FL UNION 13 2 15.4% 
FL VOLUSIA 474 86 18.1% 
FL WAKULLA 38 1 2.6% 
FL WALTON 120 0 0.0% 
FL WASHINGTON 35 1 2.9% 
TOTAL 
 
14,730 2,661 18.1% 
 
 
  
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
Georgia: 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
GA SEMINOLE 76 0 0.0% 
GA DECATUR 58 1 1.7% 
GA GRADY 41 0 0.0% 
GA THOMAS 76 2 2.6% 
GA BROOKS 50 5 10.0% 
GA LOWNDES 180 5 2.8% 
GA LANIER 20 0 0.0% 
GA ECHOLS 21 1 4.8% 
GA CLINCH 34 2 5.9% 
GA WARE 74 4 5.4% 
GA CHARLTON 30 2 6.7% 
GA CAMDEN 86 9 10.5% 
GA GLYNN 141 21 14.9% 
GA EARLY 17 0 0.0% 
GA MILLER 7 0 0.0% 
GA BAKER 22 1 4.5% 
GA MITCHELL 34 1 2.9% 
GA COLQUITT 74 1 1.4% 
GA LINCOLN 1 0 0.0% 
TOTAL 
 
1,042 55 5.4% 
 
 
 
  
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
Puerto Rico: 
 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
PR AGUADILLA 34 0 0.0% 
PR AGUAS BUENAS 11 2 18.2% 
PR ARECIBO 43 1 2.3% 
PR BARCELONETA 15 0 0.0% 
PR BAYAMON 103 6 5.8% 
PR CAGUAS 67 8 11.9% 
PR CAMUY 11 0 0.0% 
PR CANOVANAS 20 3 15.0% 
PR CAROLINA 86 10 11.6% 
PR CATANO 14 0 0.0% 
PR CEIBA 8 0 0.0% 
PR COROZAL 12 3 25.0% 
PR CULEBRA 5 1 20.0% 
PR DORADO 28 1 3.6% 
PR FAJARDO 25 4 16.0% 
PR FLORIDA 4 0 0.0% 
PR GUAYNABO 66 12 18.2% 
PR GURABO 22 2 9.1% 
PR HATILLO 19 0 0.0% 
PR HUMACAO 29 3 10.3% 
PR ISABELA 20 0 0.0% 
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
PR JUNCOS 14 5 35.7% 
PR LAS PIEDRAS 12 1 8.3% 
PR LOIZA 7 3 42.9% 
PR LUQUILLO 9 1 11.1% 
PR MANATI 21 0 0.0% 
PR MAUNABO 8 1 12.5% 
PR MOROVIS 11 0 0.0% 
PR NAGUABO 16 1 6.3% 
PR NARANJITO 15 2 13.3% 
PR QUEBRADILLAS 13 1 7.7% 
PR RIO GRANDE 29 2 6.9% 
PR SAN JUAN 249 71 28.5% 
PR SAN LORENZO 13 2 15.4% 
PR TOA ALTA 31 4 12.9% 
PR TOA BAJA 40 3 7.5% 
PR TRUJILLO ALTO 31 6 19.4% 
PR VEGA ALTA 22 3 13.6% 
PR VEGA BAJA 25 2 8.0% 
PR VIEQUES 8 3 37.5% 
PR YABUCOA 17 0 0.0% 
PR ADJUNTAS 5 0 0.0% 
PR AGUADA 11 0 0.0% 
PR AIBONITO 13 0 0.0% 
PR ANASCO 9 0 0.0% 
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
PR ARROYO 6 0 0.0% 
PR BARRANQUITAS 8 1 12.5% 
PR CABO ROJO 34 0 0.0% 
PR CAYEY 26 1 3.8% 
PR CIALES 9 2 22.2% 
PR CIDRA 16 1 6.3% 
PR COAMO 11 0 0.0% 
PR COMERIO 13 2 15.4% 
PR GUANICA 9 0 0.0% 
PR GUAYAMA 16 0 0.0% 
PR GUAYANILLA 5 0 0.0% 
PR HORMIGUEROS 8 0 0.0% 
PR JAYUYA 4 1 25.0% 
PR JUANA DIAZ 21 0 0.0% 
PR LAJAS 11 0 0.0% 
PR LARES 6 0 0.0% 
PR LAS MARIAS 5 0 0.0% 
PR MARICAO 3 0 0.0% 
PR MAYAGUEZ 44 0 0.0% 
PR MOCA 9 0 0.0% 
PR OROCOVIS 8 0 0.0% 
PR PATILLAS 10 0 0.0% 
PR PENUELAS 12 0 0.0% 
PR PONCE 74 0 0.0% 
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
PR RINCON 10 0 0.0% 
PR SABANA GRANDE 7 0 0.0% 
PR SALINAS 23 1 4.3% 
PR SAN GERMAN 13 0 0.0% 
PR SAN SEBASTIAN 13 0 0.0% 
PR SANTA ISABEL 11 0 0.0% 
PR UTUADO 10 0 0.0% 
PR VILLALBA 4 0 0.0% 
PR YAUCO 13 0 0.0% 
TOTAL 
 
1,743 176 10.1% 
 
 
U.S. Virgin Islands: 
 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
VI ST. CROIX 39 8 20.5% 
VI ST. JOHN 10 9 90.0% 
VI ST. THOMAS 57 41 71.9% 
TOTAL 
 
106 58 54.7% 
 
 
Cable Systems and Wireline (Combined) 
 
There are at least 8,190,407 (up from 7,184,909 yesterday) subscribers out of service in the affected 
areas in Alabama, Florida, and Georgia.  This includes users who get service from cable system or 
wireline providers.  There are a total of 1,040 (up from 819 yesterday) non-mobile switching centers out 
in Alabama, Florida, and Georgia.  
 
 
 
As prepared by the Federal Communications Commission: September 13, 2017 11:30 a.m. 
Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has 
received reports that large percentages of consumers are without either cable services or wireline 
service.  Companies are actively working to restoring service. 
 
Broadcast 
 
TV stations out of service:  10 (up from 9 yesterday) 
? Alabama: None 
 
? Florida:  WVFW, WGCU, WSBS 
 
? Georgia:  None 
 
? Puerto Rico:  WOST, WMEI, WQQZ, WSJU, and WWKQ 
 
? U.S. Virgin Islands:  WTJX and W05AWD 
 
Radio stations out of service:  39 (down from 51 yesterday) 
? Alabama:  None 
 
? Florida:  WMFM, WAXY, WDOZ, W250BH, W298BO, WAQV, WFLJ, WJFH, W251BM, WROK, 
WAOA-FM, WHKR, WLZR, WIOD, WOLZ, WBTT, WCKT, WZTA, WSVU, WSWN, WOTW, WMFQ, 
WXUS, WYGC, W240CI, W295BJ, W233AP, WMKO, WMEN, WMFL, WWFR, WJFR, WCNZ, 
WNWF, WEJZ and WGNE-FM  
 
? Georgia:  WLFH, WHFX  
 
?  Puerto Rico:  None 
 
? U.S. Virgin Islands:  WTJF-FM (same as yesterday)