As prepared by the Federal Communications Commission: September 16, 2017 11:30 a.m. 
Communications Status Report for  
Areas Impacted by Hurricane Irma  
September 16, 2017 
 
The following is a report on the status of communications services in geographic areas impacted by 
Hurricane Irma as of September 16, 2017 at 11:00 AM EDT.  This report incorporates network outage 
data submitted by communications providers to the Federal Communications Commission’s Disaster 
Information Reporting System (DIRS).  DIRS is currently activated for all counties in Florida and the U.S. 
Virgin Islands.  On September 14 DIRS was deactivated for all counties in Alabama, Georgia and Puerto 
Rico.  Note that the operational status of communications services during a disaster may evolve rapidly, 
and this report represents a snapshot in time.  It should also be noted that not all communications 
providers have reported in DIRS, so some outage information may not be complete. 
 
The following counties are in the geographic area that was covered by the DIRS activation as of this 
morning (the “disaster area”). 
 
Florida:  Alachua, Baker, Bay, Bradford, Brevard, Broward, Calhoun, Charlotte, Citrus, Clay, 
Collier, Columbia, Desoto, Dixie, Duval, Escambia, Flagler, Franklin, Gadsden, Gilchrist, Glades, 
Gulf, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Holmes, Indian River, 
Jackson, Jefferson, Lafayette, Lake, Lee, Leon, Levy, Liberty, Madison, Manatee, Marion, Martin, 
Miami-Dade, Monroe, Nassau, Okaloosa, Okeechobee, Orange, Osceola, Palm Beach, Pasco, 
Pinellas, Polk, Putnam, Santa Rosa, Sarasota, Seminole, St. Johns, St. Lucie, Sumter, Suwannee, 
Taylor, Union, Volusia, Wakulla, Walton, Washington 
U.S. Virgin Islands:  St. Croix, St. John, St. Thomas 
 
911 Services  
The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety 
Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public 
Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from 
individual PSAPs. 
 
There are a total of 4 (down from 6 yesterday) PSAPs affected in Florida and 2 (same as yesterday) 
PSAPs affected in the U.S. Virgin Islands.  For Florida: 
 
? Down with no re-routes:  None 
 
? Up without Automatic Location Information (ALI): None 
 
 
 
 
As prepared by the Federal Communications Commission: September 16, 2017 11:30 a.m. 
? Re-routed with ALI:  4 (Broward County, FL; Florida Atlantic University, FL; Marathon SO, FL; 
and Sanibel Police Department, FL) 
 
? Re-routed without ALI:  None 
 
Two PSAPs in the U.S. Virgin Islands (St. Croix 9-1-1 Call Center and St. Thomas 9-1-1 Call Center) are 
unable to retrieve Phase I and Phase II location information for wireless callers and Automatic Number 
Identification (ANI)/ALI for VoIP Callers. 
 
Wireless Services 
The following section describes the status of wireless communications services and restoration in the 
disaster area, including the percentage of cell sites out of service for each county. 
 
The following map of the disaster area illustrates which counties in Florida are most affected: 
 
  
The information shown was provided by the signatories to the Wireless Resiliency Cooperative 
Framework and several additional companies that agreed to allow us to include their data in the 
aggregated data: 
 
 
As prepared by the Federal Communications Commission: September 16, 2017 11:30 a.m. 
Florida:  Overall, 5.8% (down from 8.5% yesterday) of cell sites in the disaster are out of service. 
U.S. Virgin Islands:  Overall, 49.1% (down from 50.9% yesterday) of cell sites are out of service. 
 
Counties with 50% or greater of cell sites out are: 
 
Florida:  None 
 
U.S. Virgin Islands:  St. John and St. Thomas 
 
 
The tables below provide the percentage of cell sites out of service by county per state or territory.  
 
Florida: 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
FL ALACHUA 279 5 1.8% 
FL BAKER 22 2 9.1% 
FL BAY 208 1 0.5% 
FL BRADFORD 22 0 0.0% 
FL BREVARD 316 13 4.1% 
FL BROWARD 924 84 9.1% 
FL CALHOUN 15 0 0.0% 
FL CHARLOTTE 123 15 12.2% 
FL CITRUS 111 5 4.5% 
FL CLAY 178 6 3.4% 
FL COLLIER 212 55 25.9% 
FL COLUMBIA 73 0 0.0% 
FL DESOTO 34 3 8.8% 
FL DIXIE 18 2 11.1% 
 
 
As prepared by the Federal Communications Commission: September 16, 2017 11:30 a.m. 
FL DUVAL 807 19 2.4% 
FL ESCAMBIA 186 0 0.0% 
FL FLAGLER 86 7 8.1% 
FL FRANKLIN 28 0 0.0% 
FL GADSDEN 62 0 0.0% 
FL GILCHRIST 13 1 7.7% 
FL GLADES 30 6 20.0% 
FL GULF 22 0 0.0% 
FL HAMILTON 18 1 5.6% 
FL HARDEE 39 5 12.8% 
FL HENDRY 46 15 32.6% 
FL HERNANDO 117 2 1.7% 
FL HIGHLANDS 80 16 20.0% 
FL HILLSBOROUGH 1,140 20 1.8% 
FL HOLMES 21 0 0.0% 
FL INDIAN RIVER 105 7 6.7% 
FL JACKSON 60 1 1.7% 
FL JEFFERSON 41 0 0.0% 
FL LAFAYETTE 14 1 7.1% 
FL LAKE 218 13 6.0% 
FL LEE 343 36 10.5% 
FL LEON 440 7 1.6% 
FL LEVY 76 1 1.3% 
FL LIBERTY 9 0 0.0% 
 
 
As prepared by the Federal Communications Commission: September 16, 2017 11:30 a.m. 
FL MADISON 37 0 0.0% 
FL MANATEE 239 3 1.3% 
FL MARION 274 17 6.2% 
FL MARTIN 123 9 7.3% 
FL MIAMI-DADE 1,434 160 11.2% 
FL MONROE 108 25 23.1% 
FL NASSAU 109 4 3.7% 
FL OKALOOSA 194 0 0.0% 
FL OKEECHOBEE 70 5 7.1% 
FL ORANGE 1,152 36 3.1% 
FL OSCEOLA 237 8 3.4% 
FL PALM BEACH 727 70 9.6% 
FL PASCO 321 15 4.7% 
FL PINELLAS 596 29 4.9% 
FL POLK 481 24 5.0% 
FL PUTNAM 88 3 3.4% 
FL ST. JOHNS 251 16 6.4% 
FL ST. LUCIE 195 5 2.6% 
FL SANTA ROSA 135 0 0.0% 
FL SARASOTA 244 22 9.0% 
FL SEMINOLE 314 9 2.9% 
FL SUMTER 78 10 12.8% 
FL SUWANNEE 56 1 1.8% 
FL TAYLOR 51 0 0.0% 
 
 
As prepared by the Federal Communications Commission: September 16, 2017 11:30 a.m. 
FL UNION 13 0 0.0% 
FL VOLUSIA 474 29 6.1% 
FL WAKULLA 38 1 2.6% 
FL WALTON 120 0 0.0% 
FL WASHINGTON 35 1 2.9% 
TOTAL 
 
14,730 851 5.8% 
 
U.S. Virgin Islands: 
 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
VI ST. CROIX 39 8 20.5% 
VI ST. JOHN 10 9 90.0% 
VI ST. THOMAS 57 35 61.4% 
TOTAL 
 
106 52 49.1% 
 
 
Cable Systems and Wireline (Combined) 
 
There are at least 1,308,186 (down from at least 1,691,484 yesterday) subscribers out of service in the 
affected areas in Florida.  This includes users who get service from cable system or wireline providers.  
There are a total of 1,854 (down from 1,995 yesterday) non-mobile switching centers out in Florida.  
Since there are widespread power outages in the U.S. Virgin Islands, the FCC has received reports that 
large percentages of consumers are without either cable services or wireline service.  Companies are 
actively working to restoring service. 
 
Broadcast 
 
TV stations out of service:  5 (same as yesterday) 
? Florida:  WVFW, WXOD and WSBS  
 
? U.S. Virgin Islands:  WTJX-TV and W05AWD  
 
 
 
As prepared by the Federal Communications Commission: September 16, 2017 11:30 a.m. 
Radio stations out of service:  27 (up from 24 yesterday) 
Florida:  WMFM, WWPR, WDOZ, W245AZ, W250BH, WAQV, WJFH, W251BM, WROK, WAOAFM, 
WHKR, WLZR, WNPL, WYGC, W295BJ, WMEN, WARO, WNOG, WFFY, WWFR, WCNZ, WNWF, 
WEJZ, WGNE-FM, WKYZ and W244CT  
 
? U.S. Virgin Islands:  WTJX-FM