• Identified necessary deployable resources.
• Conducted outreach to public safety and service 
providers.
• Issued Public Notices and consumer tips.
• Dedicated web page for one-stop access.
• Distributed DHS letters to facilitate access to fuel, 
generators and sites.
Emergency Preparation
2
Emergency Response
• Deployed teams for communications resource needs.
• Activated Disaster Information Reporting System.
• Assessed impacts via long-distance RF monitoring.
• Analyzed and shared situational awareness information 
with Federal partners.
• Posted daily public situational awareness reports.
3
Emergency Response
• Processed 48 requests for assistance from first responders 
and service providers. 
• Granted 91 requests for Special Temporary Authorizations.
• Granted temporary waivers of Lifeline requirements.
• Waived number portability rules to facilitate restoration of 
telephone services.
4
Storm Impact on 
Wireless Networks
5
4.0%
4.1%
4.7% 4.7%
4.2%
3.8%
2.4%
2.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
10.0%
Percent of Cell Sites Out Per Day 
In Texas and Louisiana (Harvey)
6
3.6% 2.4%
1.6% 1.7%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
10.0%
Percent of Cell Sites Out Per Day 
Texas - 13 Counties (Harvey)
7
27.4%
24.6%
18.1%
13.4%
8.50%
5.80% 4.3% 3.0%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Percent of Cell Sites Out Per Day
in  Florida (Irma)
8
55.8%
37.6%
29.3%
25.0%
19.4%
14.5%
10.1%
6.3%
0%
10%
20%
30%
40%
50%
60%
70%
Percent of Cell Sites Out Per Day
in  Puerto Rico (Irma)
9
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
9/9 9/10 9/11 9/12 9/13 9/14 9/15 9/16 9/17 9/18
Percent of Cell Sites Out Per Day
in U.S. Virgin Islands (Irma)
ST. CROIX ST. JOHN ST. THOMAS
10
95.2% 95.4%
95.6% 92.5%
91.2%
76.6%
68.9%
66.0% 61.3% 60.4%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Percent of Cell Sites Out Per Day
in Puerto Rico and U.S. Virgin Islands (Maria)
PR
VI
11
Storm Impact on 911 Call Centers
• Harvey (Texas)
• High call volumes strained or exceeded call-taking capacity.
• Small number of call centers non-operational and not rerouted.
• Irma (Florida)
• 14 call centers non-operational and not rerouted.
• Maria (U.S. Virgin Islands)
• One call center out of service. 12