As prepared by the Federal Communications Commission: October 09, 2017 11:30 a.m. 
Communications Status Report for  
Areas Impacted by Hurricane Maria  
October 9, 2017 
 
The following is a report on the status of communications services in geographic areas impacted by 
Hurricane Maria as of October 09, 2017 at 11:00 AM EDT.  This report incorporates network outage data 
submitted by communications providers to the Federal Communications Commission’s Disaster 
Information Reporting System (DIRS).  DIRS is currently activated for all counties in Puerto Rico and the 
U.S. Virgin Islands.  Note that the operational status of communications services during a disaster may 
evolve rapidly, and this report represents a snapshot in time.  It should also be noted that some 
communications providers have not yet reported in DIRS, so outage information almost certainly is not 
complete.   
 
The following counties are in the geographic area that was covered by the DIRS activation as of this 
morning (the “disaster area”). 
 
Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, 
Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, 
Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, 
Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, 
Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, 
Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, 
Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, 
San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, 
Vieques, Villalba, Yabucoa and Yauco 
U.S. Virgin Islands:  St. Croix, St. John, St. Thomas 
 
911 Services  
The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety 
Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public 
Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from 
individual PSAPs. 
 
Both PSAPs in Puerto Rico are reported as operational.  In the U.S. Virgin Islands, both the St. Croix and 
the St. Thomas 9-1-1 Call Centers are reported as operational; Phase I and Phase II location information 
for wireless callers and Automatic Number and Location Information (ANI/ALI) for VoIP callers has been 
intermittently available. 
 
 
 
 
 
As prepared by the Federal Communications Commission: October 09, 2017 11:30 a.m. 
 
Wireless Services 
The following section describes the status of wireless communications services and restoration in the 
disaster area, including the percentage of cell sites out of service for each county. 
 
The following map of the disaster area illustrates which counties in Puerto Rico are most affected: 
 
 
 
 
 
The information shown was provided by the signatories to the Wireless Resiliency Cooperative 
Framework and several additional companies that agreed to allow us to include their data in the 
aggregated data: 
 
Puerto Rico:  Overall, 81.1% (virtually no change from 81.7% yesterday) of cell sites are out of 
service.  All counties in Puerto Rico, except Bayamon, Catano, Carolina, Caguas, Guaynabo, San 
Juan, Toa Alta, Toa Baja, and Yauco, have greater than 75% of their cell sites out of service.  23 
(up from 22 yesterday) out of the 78 counties in Puerto Rico have 100% of their cell sites out of 
 
 
As prepared by the Federal Communications Commission: October 09, 2017 11:30 a.m. 
service.  Wireless communications providers are deploying to Puerto Rico Cell Sites on Wheels 
and Cell Sites on Light Trucks. 
U.S. Virgin Islands:  Overall, 60.3% (up from 57.0% yesterday) of cell sites are out of service.  
100% of cell sites in St. John are still out of service.    
 
The tables below provide the percentage of cell sites out of service by county per state or territory. 
Counties highlighted in red have 100% of their cell sites out of service. 
 
Puerto Rico: 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
PR ADJUNTAS 10 8 80.0% 
PR AGUADA 18 16 88.9% 
PR AGUADILLA 47 45 95.7% 
PR AGUAS BUENAS 20 20 100.0% 
PR AIBONITO 21 20 95.2% 
PR ANASCO 15 15 100.0% 
PR ARECIBO 69 62 89.9% 
PR ARROYO 10 9 90.0% 
PR BARCELONETA 24 22 91.7% 
PR BARRANQUITAS 18 17 94.4% 
PR BAYAMON 154 98 63.6% 
PR CABO ROJO 52 48 92.3% 
PR CAGUAS 92 69 75.0% 
PR CAMUY 17 14 82.4% 
PR CANOVANAS 29 26 89.7% 
PR CAROLINA 130 90 69.2% 
 
 
As prepared by the Federal Communications Commission: October 09, 2017 11:30 a.m. 
 
PR CATANO 21 14 66.7% 
PR CAYEY 46 42 91.3% 
PR CEIBA 12 10 83.3% 
PR CIALES 13 11 84.6% 
PR CIDRA 27 27 100.0% 
PR COAMO 22 20 90.9% 
PR COMERIO 18 18 100.0% 
PR COROZAL 22 21 95.5% 
PR CULEBRA 9 8 88.9% 
PR DORADO 45 40 88.9% 
PR FAJARDO 36 34 94.4% 
PR FLORIDA 6 6 100.0% 
PR GUANICA 17 17 100.0% 
PR GUAYAMA 30 28 93.3% 
PR GUAYANILLA 10 8 80.0% 
PR GUAYNABO 98 55 56.1% 
PR GURABO 33 28 84.8% 
PR HATILLO 29 26 89.7% 
PR HORMIGUEROS 10 10 100.0% 
PR HUMACAO 44 40 90.9% 
PR ISABELA 34 32 94.1% 
PR JAYUYA 7 7 100.0% 
PR JUANA DIAZ 33 28 84.8% 
 
 
As prepared by the Federal Communications Commission: October 09, 2017 11:30 a.m. 
PR JUNCOS 23 20 87.0% 
PR LAJAS 19 17 89.5% 
PR LARES 15 15 100.0% 
PR LAS MARIAS 9 9 100.0% 
PR LAS PIEDRAS 18 18 100.0% 
PR LOIZA 11 11 100.0% 
PR LUQUILLO 13 10 76.9% 
PR MANATI 28 25 89.3% 
PR MARICAO 5 5 100.0% 
PR MAUNABO 12 11 91.7% 
PR MAYAGUEZ 68 55 80.9% 
PR MOCA 19 19 100.0% 
PR MOROVIS 21 21 100.0% 
PR NAGUABO 23 23 100.0% 
PR NARANJITO 23 23 100.0% 
PR OROCOVIS 15 14 93.3% 
PR PATILLAS 16 15 93.8% 
PR PENUELAS 19 18 94.7% 
PR PONCE 103 80 77.7% 
PR QUEBRADILLAS 20 18 90.0% 
PR RINCON 15 15 100.0% 
PR RIO GRANDE 44 41 93.2% 
PR SABANA GRANDE 14 11 78.6% 
PR SALINAS 29 27 93.1% 
 
 
As prepared by the Federal Communications Commission: October 09, 2017 11:30 a.m. 
PR SAN GERMAN 25 23 92.0% 
PR SAN JUAN 367 209 56.9% 
PR SAN LORENZO 22 22 100.0% 
PR SAN SEBASTIAN 21 19 90.5% 
PR SANTA ISABEL 18 16 88.9% 
PR TOA ALTA 43 30 69.8% 
PR TOA BAJA 54 39 72.2% 
PR TRUJILLO ALTO 46 41 89.1% 
PR UTUADO 21 21 100.0% 
PR VEGA ALTA 27 25 92.6% 
PR VEGA BAJA 34 32 94.1% 
PR VIEQUES 12 12 100.0% 
PR VILLALBA 9 9 100.0% 
PR YABUCOA 31 31 100.0% 
PR YAUCO 20 15 75.0% 
TOTAL 
 
2,680 2,174 81.1% 
 
U.S. Virgin Islands: 
 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
VI ST. CROIX 46 26 56.5% 
VI ST. JOHN 9 9 100.0% 
VI ST. THOMAS 66 38 57.6% 
TOTAL 
 
121 73 60.3% 
 
 
 
As prepared by the Federal Communications Commission: October 09, 2017 11:30 a.m. 
 
 
 
 
 
Cable Systems and Wireline (Combined) 
 
Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has 
received reports that large percentages of consumers are without either cable services or wireline 
service (one company has reported that approximately 1% of its consumers have had service restored).  
In Puerto Rico, there are at least 4 (down from 13 yesterday) switches that are out of service due to 
either SS7 or toll isolation. 
 
 
Broadcast 
 
TV stations out of service:   WIPR in San Juan, PR and WIPM in Mayaguez, PR are reported as being out 
of service in DIRS. 
WKAQ-TV is reported as being on the air. 
Radio stations out of service:  WQBS, WCMN-FM, WMIO, WPRM-FM, WNEL, WPRP, WIPR-FM, WZAR 
and WUNO (all in Puerto Rico) are reported as being out of service in DIRS.  
Based on informal reports earlier, it appears the following radio and televisions stations are operational 
in Puerto Rico: 
AM:  WKAQ 580, WPAB 550, WIPR 940, WAPA 680, WISO 1260, WTIL 1300, WKUM 1470, WMDD 1480, 
WDEP 1490, WALO 1240, WSJN 1320, WXEW 840, WEXS 1070, WMIA 610 
FM:  91.9, 94.7, 95.7, 96.1, 97.7, 104.1, 104.7, 106.9 
TV:  Telemundo virtual Ch.2 UHF 28 is on the air.