As prepared by the Federal Communications Commission: October 13, 2017 11:30 a.m. Communications Status Report for Areas Impacted by Hurricane Maria October 13, 2017 The following is a report on the status of communications services in geographic areas impacted by Hurricane Maria as of October 13, 2017 at 11:00 AM EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission’s Disaster Information Reporting System (DIRS). DIRS is currently activated for all counties in Puerto Rico and the U.S. Virgin Islands. Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. It should also be noted that some communications providers have not yet reported in DIRS, so outage information almost certainly is not complete. The following counties are in the geographic area that was covered by the DIRS activation as of this morning (the “disaster area”). Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa and Yauco U.S. Virgin Islands: St. Croix, St. John, St. Thomas 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from individual PSAPs. Both PSAPs in Puerto Rico are reported as operational. In the U.S. Virgin Islands, both the St. Croix and the St. Thomas 9-1-1 Call Centers are reported as operational; Phase I and Phase II location information for wireless callers and Automatic Number and Location Information (ANI/ALI) for VoIP callers has been intermittently available. As prepared by the Federal Communications Commission: October 13, 2017 11:30 a.m. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county. The following map of the disaster area illustrates which counties in Puerto Rico are most affected: The information shown was provided by the signatories to the Wireless Resiliency Cooperative Framework and several additional companies that agreed to allow us to include their data in the aggregated data: Puerto Rico: 75.9% (virtually no change from yesterday) of the cell sites are out of service. 12 (down from 14 yesterday) out of the 78 counties in Puerto Rico have 100% of their cell sites down. As prepared by the Federal Communications Commission: October 13, 2017 11:30 a.m. The four major wireless companies have opened up roaming on the islands so that they, collectively, can serve the maximum population of the islands with the current coverage available. They are coordinating and prioritizing the recovery of cell sites and placement of temporary assets with the other carriers to maximize the coverage for all subscribers. Satellite Cells on Light Trucks (COLTs) have been deployed in Aguadilla, Arecibo, Cayey, Caomo Sur, Fajardo, Guayama, Manati, Mayaguez Mesa, San German, Vega Baja, and Yauco and Terrestrial Cells on Wheels (COWs)/COLTs in Humacao, Quebradillas, Rio Grande, and Utuado. Approximately 60% of the population was reported yesterday to be covered by wireless carriers in Puerto Rico. U.S. Virgin Islands: Overall, 56.2% (slightly up from 55.4% yesterday) of cell sites are out of service. 100% of cell sites in St. John are still out of service. Approximately 79% of the population was reported yesterday to be covered by wireless carriers in the U.S. Virgin Islands. The tables below provide the percentage of cell sites out of service by county per state or territory. Counties highlighted in red have 100% of their cell sites out of service. Puerto Rico: State Affected Counties Cell Sites Served Cell Sites Out Percent Out COWs or COLTs Deployed PR ADJUNTAS 10 7 70.0% PR AGUADA 18 14 77.8% Yes PR AGUADILLA 47 41 87.2% PR AGUAS BUENAS 20 20 100.0% PR AIBONITO 21 16 76.2% PR ANASCO 15 15 100.0% PR ARECIBO 69 56 81.2% Yes PR ARROYO 10 9 90.0% PR BARCELONETA 24 21 87.5% PR BARRANQUITAS 18 14 77.8% As prepared by the Federal Communications Commission: October 13, 2017 11:30 a.m. PR BAYAMON 154 97 63.0% PR CABO ROJO 52 47 90.4% PR CAGUAS 92 57 62.0% PR CAMUY 17 12 70.6% PR CANOVANAS 29 26 89.7% PR CAROLINA 130 74 56.9% PR CATANO 21 13 61.9% PR CAYEY 46 36 78.3% Yes PR CEIBA 12 10 83.3% PR CIALES 13 11 84.6% PR CIDRA 27 26 96.3% PR COAMO 22 20 90.9% PR COMERIO 18 17 94.4% PR COROZAL 22 19 86.4% PR CULEBRA 9 8 88.9% PR DORADO 45 32 71.1% PR FAJARDO 36 33 91.7% Yes PR FLORIDA 6 6 100.0% PR GUANICA 17 14 82.4% PR GUAYAMA 30 28 93.3% Yes PR GUAYANILLA 10 6 60.0% PR GUAYNABO 97 61 62.9% PR GURABO 33 25 75.8% PR HATILLO 29 23 79.3% As prepared by the Federal Communications Commission: October 13, 2017 11:30 a.m. PR HORMIGUEROS 10 9 90.0% PR HUMACAO 44 39 88.6% Yes PR ISABELA 34 30 88.2% PR JAYUYA 7 7 100.0% PR JUANA DIAZ 33 25 75.8% PR JUNCOS 23 20 87.0% PR LAJAS 19 17 89.5% PR LARES 15 15 100.0% PR LAS MARIAS 9 8 88.9% PR LAS PIEDRAS 18 18 100.0% PR LOIZA 11 11 100.0% PR LUQUILLO 13 12 92.3% PR MANATI 28 23 82.1% Yes PR MARICAO 5 4 80.0% PR MAUNABO 12 11 91.7% PR MAYAGUEZ 68 55 80.9% Yes PR MOCA 19 17 89.5% PR MOROVIS 21 20 95.2% PR NAGUABO 23 23 100.0% PR NARANJITO 23 20 87.0% PR OROCOVIS 15 12 80.0% PR PATILLAS 16 15 93.8% PR PENUELAS 19 16 84.2% PR PONCE 103 71 68.9% As prepared by the Federal Communications Commission: October 13, 2017 11:30 a.m. PR QUEBRADILLAS 20 16 80.0% Yes PR RINCON 15 14 93.3% PR RIO GRANDE 44 40 90.9% Yes PR SABANA GRANDE 14 10 71.4% PR SALINAS 29 26 89.7% PR SAN GERMAN 25 19 76.0% Yes PR SAN JUAN 367 199 54.2% PR SAN LORENZO 22 22 100.0% PR SAN SEBASTIAN 21 18 85.7% PR SANTA ISABEL 18 15 83.3% PR TOA ALTA 43 28 65.1% PR TOA BAJA 54 32 59.3% PR TRUJILLO ALTO 47 43 91.5% PR UTUADO 21 21 100.0% Yes PR VEGA ALTA 27 25 92.6% PR VEGA BAJA 34 28 82.4% Yes PR VIEQUES 12 12 100.0% PR VILLALBA 9 8 88.9% PR YABUCOA 31 31 100.0% PR YAUCO 20 14 70.0% Yes TOTAL 2,680 2,033 75.9% As prepared by the Federal Communications Commission: October 13, 2017 11:30 a.m. U.S. Virgin Islands: State Affected Counties Cell Sites Served Cell Sites Out Percent Out VI ST. CROIX 46 25 54.3% VI ST. JOHN 9 9 100.0% VI ST. THOMAS 66 34 51.5% TOTAL 121 68 56.2% Cable Systems and Wireline (Combined) Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has received reports that large percentages of consumers are without either cable services or wireline service (one Puerto Rico cable company has reported that approximately 1% of its consumers have had service restored). In Puerto Rico, there are at least 6 (same as yesterday) switches that are out of service due to either SS7 or toll isolation. Broadcast TV stations out of service: WIPR in San Juan, PR and WIPM in Mayaguez, PR are reported as being out of service in DIRS. WKAQ-TV is reported as being on the air. Radio stations out of service: WQBS, WCMN-FM, WMIO, WPRM-FM, WNEL, WPRP, WIPR-FM, WZAR and WUNO (all in Puerto Rico) are reported as being out of service in DIRS. Based on informal reports earlier, it appears the following radio and televisions stations are operational in Puerto Rico: AM: WKAQ 580, WPAB 550, WIPR 940, WAPA 680, WISO 1260, WTIL 1300, WKUM 1470, WMDD 1480, WDEP 1490, WALO 1240, WSJN 1320, WXEW 840, WEXS 1070, WMIA 610 FM: 91.9, 94.7, 95.7, 96.1, 97.7, 104.1, 104.7, 106.9 TV: Telemundo virtual Ch.2 UHF 28 is on the air.