As prepared by the Federal Communications Commission: October 19, 2017 11:30 a.m. Communications Status Report for Areas Impacted by Hurricane Maria October 19, 2017 The following is a report on the status of communications services in geographic areas impacted by Hurricane Maria as of October 19, 2017 at 11:00 AM EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission’s Disaster Information Reporting System (DIRS). DIRS is currently activated for all counties in Puerto Rico and the U.S. Virgin Islands. Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. It should also be noted that some communications providers have not yet reported in DIRS, so outage information almost certainly is not complete. The following counties are in the geographic area that was covered by the DIRS activation as of this morning (the “disaster area”). Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa and Yauco U.S. Virgin Islands: St. Croix, St. John, St. Thomas 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from individual PSAPs. Both PSAPs in Puerto Rico are reported as operational. In the U.S. Virgin Islands, both the St. Croix and the St. Thomas 9-1-1 Call Centers are reported as operational; Phase I and Phase II location information for wireless callers and Automatic Number and Location Information (ANI/ALI) for VoIP callers has been intermittently available. As prepared by the Federal Communications Commission: October 19, 2017 11:30 a.m. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county. The following map of the disaster area illustrates which counties in Puerto Rico are most affected: The information shown was provided by the signatories to the Wireless Resiliency Cooperative Framework and several additional companies that agreed to allow us to include their data in the aggregated data: Puerto Rico: 69.8% (down from 71.2% yesterday) of the cell sites are out of service. All counties in Puerto Rico except Adjuntas, Bayamon, Camuy, Carolina, Guaynabo, Hormigueros, and San Juan, have greater than 50% of their cell sites out of service. 8 (no change from yesterday) out of the 78 counties in Puerto Rico have 100% of their cell sites down. As prepared by the Federal Communications Commission: October 19, 2017 11:30 a.m. The wireless companies have opened up roaming on the islands so that they, collectively, can serve the maximum population of the islands with the current coverage available. They are coordinating and prioritizing the recovery of cell sites and placement of temporary assets with the other carriers to maximize the coverage for all subscribers. Satellite Cells on Light Trucks (COLTs) have been deployed in Aguadilla, Arecibo, Cayey, Caomo Sur, Fajardo, Guayama, Manati, Mayaguez Mesa, San German, Vega Baja, and Yauco and Terrestrial Cells on Wheels (COWs)/COLTs in Humacao, Quebradillas, Rio Grande, and Utuado. Approximately 61% (slightly up from 60% last week) of the population was reported to be covered by the wireless carriers in Puerto Rico. U.S. Virgin Islands: Overall, 52.1% (down from 55.4% yesterday) of cell sites are out of service. 100% (up from 88.9% yesterday) of cell sites in St. John are out of service. Approximately 88% (up from 79% last week) of the population was reported to be covered by the wireless carriers in the U.S. Virgin Islands. The tables below provide the percentage of cell sites out of service by county per state or territory. Counties highlighted in red have 100% of their cell sites out of service. Puerto Rico: State Affected Counties Cell Sites Served Cell Sites Out Percent Out COWs or COLTs Deployed PR ADJUNTAS 10 5 50.0% PR AGUADA 19 13 68.4% PR AGUADILLA 48 36 75.0% Yes PR AGUAS BUENAS 19 17 89.5% PR AIBONITO 46 37 80.4% PR ANASCO 26 15 57.7% PR ARECIBO 61 45 73.8% Yes PR ARROYO 31 24 77.4% PR BARCELONETA 26 20 76.9% PR BARRANQUITAS 21 14 66.7% As prepared by the Federal Communications Commission: October 19, 2017 11:30 a.m. PR BAYAMON 129 63 48.8% PR CABO ROJO 44 34 77.3% PR CAGUAS 85 52 61.2% PR CAMUY 18 8 44.4% PR CANOVANAS 27 22 81.5% PR CAROLINA 125 60 48.0% PR CATANO 23 15 65.2% PR CAYEY 43 39 90.7% Yes PR CEIBA 14 11 78.6% PR CIALES 17 12 70.6% PR CIDRA 29 26 89.7% PR COAMO 23 19 82.6% PR COMERIO 15 13 86.7% PR COROZAL 20 18 90.0% PR CULEBRA 11 9 81.8% PR DORADO 40 25 62.5% PR FAJARDO 30 24 80.0% Yes PR FLORIDA 8 5 62.5% PR GUANICA 32 19 59.4% PR GUAYAMA 28 24 85.7% Yes PR GUAYANILLA 12 7 58.3% PR GUAYNABO 129 60 46.5% PR GURABO 30 22 73.3% PR HATILLO 34 21 61.8% As prepared by the Federal Communications Commission: October 19, 2017 11:30 a.m. PR HORMIGUEROS 18 9 50.0% PR HUMACAO 47 42 89.4% Yes PR ISABELA 33 29 87.9% PR JAYUYA 10 9 90.0% PR JUANA DIAZ 29 23 79.3% PR JUNCOS 22 19 86.4% PR LAJAS 19 15 78.9% PR LARES 15 15 100.0% PR LAS MARIAS 9 9 100.0% PR LAS PIEDRAS 18 18 100.0% PR LOIZA 11 10 90.9% PR LUQUILLO 13 10 76.9% PR MANATI 28 22 78.6% Yes PR MARICAO 5 5 100.0% PR MAUNABO 11 11 100.0% PR MAYAGUEZ 66 48 72.7% Yes PR MOCA 19 17 89.5% PR MOROVIS 21 20 95.2% PR NAGUABO 23 23 100.0% PR NARANJITO 23 19 82.6% PR OROCOVIS 15 13 86.7% PR PATILLAS 15 13 86.7% PR PENUELAS 19 17 89.5% PR PONCE 101 67 66.3% As prepared by the Federal Communications Commission: October 19, 2017 11:30 a.m. PR QUEBRADILLAS 19 15 78.9% Yes PR RINCON 15 14 93.3% PR RIO GRANDE 44 38 86.4% Yes PR SABANA GRANDE 13 11 84.6% PR SALINAS 29 26 89.7% PR SAN GERMAN 25 16 64.0% Yes PR SAN JUAN 358 172 48.0% PR SAN LORENZO 22 22 100.0% PR SAN SEBASTIAN 21 18 85.7% PR SANTA ISABEL 18 14 77.8% PR TOA ALTA 43 33 76.7% PR TOA BAJA 54 35 64.8% PR TRUJILLO ALTO 46 40 87.0% PR UTUADO 21 19 90.5% Yes PR VEGA ALTA 27 25 92.6% PR VEGA BAJA 34 22 64.7% Yes PR VIEQUES 12 11 91.7% PR VILLALBA 9 8 88.9% PR YABUCOA 31 31 100.0% PR YAUCO 19 14 73.7% Yes TOTAL 2,723 1,901 69.8% As prepared by the Federal Communications Commission: October 19, 2017 11:30 a.m. U.S. Virgin Islands: State Affected Counties Cell Sites Served Cell Sites Out Percent Out VI ST. CROIX 46 26 56.5% VI ST. JOHN 9 9 100.0% VI ST. THOMAS 66 28 42.4% TOTAL 121 63 52.1% Cable Systems and Wireline (Combined) Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has received reports that large percentages of consumers are without either cable services or wireline service (one Puerto Rico cable company has reported that approximately 1% of its consumers have had service restored). In Puerto Rico, there are at least 2 (same as yesterday) switches that are out of service due to either SS7 or toll isolation. Broadcast The following provides broadcast status based on data collected from DIRS input, FEMA reports, and FCC scans/ outreach.1. Television stations status: Puerto Rico: (No change from yesterday) 4 TV stations are confirmed operational (WKAQ, WIPR. WNJX, WTIN) 2 TV station are suspected to be out of service (WIPM, WELU) 54 TV stations have been issued Special Temporary Authority to be offline U.S. Virgin Islands: (No change from yesterday) 8 TV stations have been issued Special Temporary Authority to be offline AM Radio stations status: Puerto Rico: (No change from yesterday) 44 AM radio stations are confirmed operational (WA2XPA, WALO, WAPA, WBMJ, WBQN, WCMN, WCPR, WDEP, WENA, WEXS, WGDL, WI2XAC, WI2XSO, WI3XSO, WIAC, 1 When broadcast stations are listed as “suspected to be out of service”, the statement is based on field scanning of relevant bands. Stations listed may be operating on reduced power or on a reduced schedule. As prepared by the Federal Communications Commission: October 19, 2017 11:30 a.m. WIDA, WIPR, WISO, WJIT, WKAQ, WKFE, WKJB, WKUM, WKVM, WLEO, WLEY, WMDD, WMNT, WNEL, WNIK, WOIZ, WOLA, WPAB, WPPC, WPRA, WPRP, WQII, WSKN, WSOL, WTIL, WUKQ, WUNO, WVJP, WXEW) 29 AM radio stations are suspected to be out of service (WABA, WBSG, WBYM, WCGB, WCMA, WDNO, WEGA, WFAB, WGIT, WHOY, WIBS, WISA, WIVV, WLRP, WMIA, WMSW, WNVI, WOQI, WORA, WOSO, WQBS, WRRE, WRSJ, WRSS, WUPR, WVOZ, WYAC, WYEL, WYKO) U.S. Virgin Islands: (No change from yesterday) 2 AM radio stations are confirmed operational (WSTA, WUVI) 2 AM radio stations are suspected to be out of service (WDHP, WSTX) FM Radio stations status: Puerto Rico: (No change from yesterday) 36 FM radio stations are confirmed operational (WAEL-FM, WCMN-FM, WEGM, WERR, WFID, WIDA-FM, WIDI, WIOA, WIOA-FM1, WKAQ-FM, WLUZ, WMAA-LP, WMEG, WNVM, WODA, WORO, WOYE, WPRM-FM, WPUC-FM, WPUC-FM1, WQML, WRIO, WRRH, WRTU, WRXD. WTOK-FM, WUKQ-FM, WVDJ-LP. WVIS, WVJP-FM, WXLX, WXYX, WYQE, WZNT, WZNT-FM1, WZOL) 22 FM radio stations are suspected to be out of service (W227CV, WCAD, WCAD-FM2, WCRP, WELX, WFDT, WIOC, WIPR-FM, WJDZ, WMIO, WNRT, WNVE, WQBS-FM, WTPM, WVQR, WXHD, WYAS, WZAR, WZCA, WZET, WZMT, WZOL-FM3) U.S. Virgin Islands: (No change from yesterday) 2 FM radio stations are confirmed operational (WVIE, WZIN) 2 FM radio stations are suspected to be out of service (WGOD-FM, WVIZ)