As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. 
Communications Status Report for 
Areas Impacted by Hurricane Maria 
October 25, 2017 
 
The following is a report on the status of communications services in geographic areas impacted by 
Hurricane Maria as of October 25, 2017 at 11:00 AM EDT.  This report incorporates network outage data 
submitted by communications providers to the Federal Communications Commission’s Disaster 
Information Reporting System (DIRS).  DIRS is currently activated for all counties in Puerto Rico and the 
U.S. Virgin Islands.  Note that the operational status of communications services during a disaster may 
evolve rapidly, and this report represents a snapshot in time.  It should also be noted that some 
communications providers have not yet reported in DIRS, so outage information almost certainly is not 
complete.   
 
The following counties are in the geographic area that was covered by the DIRS activation as of this 
morning (the “disaster area”). 
 
Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, 
Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, 
Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, 
Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, 
Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, 
Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, 
Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, 
San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, 
Vieques, Villalba, Yabucoa and Yauco 
U.S. Virgin Islands:  St. Croix, St. John, St. Thomas 
 
911 Services  
The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety 
Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public 
Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from 
individual PSAPs. 
 
Both PSAPs in Puerto Rico are reported as operational.  In the U.S. Virgin Islands, both the St. Croix and 
the St. Thomas 9-1-1 Call Centers are reported as operational; Phase I and Phase II location information 
for wireless callers and Automatic Number and Location Information (ANI/ALI) for VoIP callers has been 
intermittently available. 
 
 
 
 
 
As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. 
 
Wireless Services 
The following section describes the status of wireless communications services and restoration in the 
disaster area, including the percentage of cell sites out of service for each county. 
 
The following map of the disaster area illustrates which counties in Puerto Rico are most affected: 
 
 
 
 
The information shown was provided by the signatories to the Wireless Resiliency Cooperative 
Framework and several additional companies that agreed to allow us to include their data in the 
aggregated data:  
 
Puerto Rico: 66.4% (up from 65.0% yesterday) of the cell sites are out of service.  All counties in 
Puerto Rico except Caguas, Camuy, Carolina, Guaynabo, San Juan, and Toa Baja, have greater 
than 50% of their cell sites out of service.  4 (same as yesterday) out of the 78 counties in Puerto 
Rico have 100% of their cell sites down. 
 
 
As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. 
The wireless companies have opened up roaming on the islands so that they, collectively, can 
serve the maximum population of the islands with the current coverage available. They are 
coordinating and prioritizing the recovery of cell sites and placement of temporary assets with 
the other carriers to maximize the coverage for all subscribers.  Satellite Cells on Light Trucks 
(COLTs) have been deployed in Aguadilla, Arecibo, Cayey, Caomo Sur, Fajardo, Guayama, 
Manati, Mayaguez Mesa, San German, Vega Baja, and Yauco and Terrestrial Cells on Wheels 
(COWs)/COLTs in Humacao, Quebradillas, Rio Grande, and Utuado.  Approximately 64% (up 
from 63% last week) of the population was reported to be covered by the wireless carriers in 
Puerto Rico.  
U.S. Virgin Islands:  Overall, 52.1% (same as yesterday) of cell sites are out of service.  88.9% 
(same as yesterday) of cell sites in St. John are out of service.  Approximately 93% (up from 91% 
last week) of the population was reported to be covered by the wireless carriers in the U.S. 
Virgin Islands.  
 
The tables below provide the percentage of cell sites out of service by county per state or territory. 
Counties highlighted in red have 100% of their cell sites out of service. 
 
Puerto Rico: 
State 
Affected 
Counties 
Cell Sites 
Served 
Cell Sites 
Out 
Percent 
Out 
COWs or  
COLTs 
Deployed 
PR ADJUNTAS 10 6 60.0%  
PR AGUADA 18 12 66.7%  
PR AGUADILLA 47 34 72.3% Yes 
PR AGUAS BUENAS 20 19 95.0%  
PR AIBONITO 21 16 76.2%  
PR ANASCO 15 14 93.3%  
PR ARECIBO 69 57 82.6% Yes 
PR ARROYO 10 9 90.0%  
PR BARCELONETA 24 22 91.7%  
PR BARRANQUITAS 18 15 83.3%  
 
 
As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. 
PR BAYAMON 155 78 50.3%  
PR CABO ROJO 51 46 90.2%  
PR CAGUAS 92 43 46.7%  
PR CAMUY 17 6 35.3%  
PR CANOVANAS 30 26 86.7%  
PR CAROLINA 130 61 46.9%  
PR CATANO 21 11 52.4%  
PR CAYEY 46 35 76.1% Yes 
PR CEIBA 12 8 66.7%  
PR CIALES 13 11 84.6%  
PR CIDRA 27 22 81.5%  
PR COAMO 22 18 81.8%  
PR COMERIO 18 15 83.3%  
PR COROZAL 22 20 90.9%  
PR CULEBRA 9 8 88.9%  
PR DORADO 45 29 64.4%  
PR FAJARDO 36 30 83.3% Yes 
PR FLORIDA 6 6 100.0%  
PR GUANICA 17 13 76.5%  
PR GUAYAMA 30 28 93.3% Yes 
PR GUAYANILLA 10 6 60.0%  
PR GUAYNABO 97 44 45.4%  
PR GURABO 33 21 63.6%  
PR HATILLO 29 15 51.7%  
 
 
As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. 
PR HORMIGUEROS 10 9 90.0%  
PR HUMACAO 44 39 88.6% Yes 
PR ISABELA 34 26 76.5%  
PR JAYUYA 7 5 71.4%  
PR JUANA DIAZ 33 23 69.7%  
PR JUNCOS 23 19 82.6%  
PR LAJAS 19 16 84.2%  
PR LARES 15 11 73.3%  
PR LAS MARIAS 9 6 66.7%  
PR LAS PIEDRAS 18 18 100.0%  
PR LOIZA 12 11 91.7%  
PR LUQUILLO 13 10 76.9%  
PR MANATI 28 22 78.6% Yes 
PR MARICAO 5 3 60.0%  
PR MAUNABO 12 12 100.0%  
PR MAYAGUEZ 68 49 72.1% Yes 
PR MOCA 19 13 68.4%  
PR MOROVIS 21 19 90.5%  
PR NAGUABO 23 22 95.7%  
PR NARANJITO 24 20 83.3%  
PR OROCOVIS 15 13 86.7%  
PR PATILLAS 16 14 87.5%  
PR PENUELAS 19 11 57.9%  
PR PONCE 103 57 55.3%  
 
 
As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. 
PR QUEBRADILLAS 20 13 65.0% Yes 
PR RINCON 15 14 93.3%  
PR RIO GRANDE 43 38 88.4% Yes 
PR SABANA GRANDE 14 12 85.7%  
PR SALINAS 29 24 82.8%  
PR SAN GERMAN 25 21 84.0% Yes 
PR SAN JUAN 367 144 39.2%  
PR SAN LORENZO 22 21 95.5%  
PR SAN SEBASTIAN 21 18 85.7%  
PR SANTA ISABEL 18 14 77.8%  
PR TOA ALTA 43 25 58.1%  
PR TOA BAJA 54 22 40.7%  
PR TRUJILLO ALTO 47 34 72.3%  
PR UTUADO 21 19 90.5% Yes 
PR VEGA ALTA 27 24 88.9%  
PR VEGA BAJA 34 24 70.6% Yes 
PR VIEQUES 12 11 91.7%  
PR VILLALBA 9 7 77.8%  
PR YABUCOA 31 31 100.0%  
PR YAUCO 20 12 60.0% Yes 
TOTAL   2,682 1,780 66.4%  
 
 
 
 
 
 
 
As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. 
U.S. Virgin Islands: 
 
State Affected Counties Cell Sites Served Cell Sites Out Percent Out 
VI ST. CROIX 46 23 50.0% 
VI ST. JOHN 9 8 88.9% 
VI ST. THOMAS 66 32 48.5% 
TOTAL 
 
121 63 52.1% 
 
 
 
Cable Systems and Wireline (Combined) 
 
Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has 
received reports that large percentages of consumers are without either cable services or wireline 
service (one Puerto Rico cable company has reported that approximately 3% (up from 1% last week) of 
its consumers have had service restored).  In Puerto Rico, there are 7 major switches that are toll 
isolated. 
 
Broadcast 
 
The following provides broadcast status based on data collected from DIRS input, FEMA reports, and FCC 
scans/ outreach.1 
Television stations status:  
 
 Puerto Rico:   
5 TV stations are confirmed operational (WKAQ, WIPR. WNJX, WTIN, WORO) 
 
2 TV are suspected to be out of service (WIPM, WELU) 
 
65 (up from 63 yesterday) TV stations have been issued Special Temporary Authority to 
be offline 
 
35 TV stations have unconfirmed status 
 
 U.S. Virgin Islands:   
                                                             
1 When broadcast stations are listed as “suspected to be out of service”, the statement is based on field scanning of 
relevant bands.  Stations listed may be operating on reduced power or on a reduced schedule. 
 
 
As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. 
 
14 TV stations have been issued Special Temporary Authority to be offline 
 
2 TV stations have unconfirmed status 
 
AM Radio stations status:   
 
 Puerto Rico:   
 
40 AM radio stations are confirmed operational (WA2X, WABA, WALO, WAPA, WBMJ, 
WCMN, WCPR, WDEP, WENA, WEXS, WGDL, WI2X, WI2X, WI3X, WIAC, WIPR, WISO, 
WKAQ, WKFE, WKJB, WKUM, WLEO, WLEY, WMDD, WMNT, WMSW, WOIZ, WOQI, 
WPAB, WPPC, WPRA, WPRP, WQII, WSKN, WSOL, WTIL, WUPR, WVJP, WXEW, WYEL) 
 
8 AM radio stations are suspected to be out of service (W227, WJDZ, WNVE, WVQR, 
WYAS, WZCA, WZMT, WZOL) 
 
24 AM radio stations are confirmed out of service by the Puerto Rican Broadcast 
Association (WBQN, WCGB, WCMA, WDNO, WEGA, WFAB, WGIT, WHOY, WIBS, WIDA, 
WISA, WIVV, WJIT, WKVM, WLRP, WNEL, WNIK, WOLA, WORA, WOSO, WQBS, WRSJ, 
WUKQ, WUNO) 
 
1 AM radio station has unconfirmed status 
 
1 AM radio station has been issued Special Temporary Authority to be offline 
 
 
 U.S. Virgin Islands:  (No change from yesterday) 
 
2 AM radio stations are confirmed operational (WSTA, WUVI) 
 
2 AM radio stations are suspected to be out of service (WDHP, WSTX) 
 
1 AM radio station has unconfirmed status  
  
FM Radio stations status:   
 
 Puerto Rico:   
 
47 FM radio stations are confirmed operational (WAEL-FM, WCMN-FM, WCMN-FM3, 
WCMN-FM6, WEGM, WERR, WERR-FM1, WERR-FM2, WERR-FM3, WFID, WIDI, WKAQ-
FM, WKAQ-FM1, WKAQ-FM2, WLUZ, WMAA-LP, WMEG, WNNV, WNRT, WNRT-FM1, 
 
 
As prepared by the Federal Communications Commission: October 24, 2017 11:30 a.m. 
WNRT-FM2, WNVM, WODA, WORO, WOYE, WPRM-FM, WPUC-FM, WPUC-FM1, WQML, 
WRIO, WRRH, WRTU, WRXD, WTOK-FM, WTOK-FM2, WTPM, WTPM-FM1, WVDJ-LP, 
WVIS, WVJP-FM, WVJP-FM2, WXYX, WXYX-FM1, WXYX-FM2, WZNT, WZNT-FM1, WZOL) 
 
8 FM radio stations are suspected to be out of service (W227CV, WJDZ, WNVE, WVQR, 
WYAS, WZCA, WZMT, WZOL-FM3) 
 
23 FM are confirmed out of service by the Puerto Rican Broadcast Association (WCAD, 
WCAD-FM1, WCAD-FM2, WCRP, WELX, WFDT, WIDA-FM, WIOA, WIOA-FM1, WIOC, 
WIVA-FM, WMIO, WNIK-FM, WQBS-FM, WQBS-FM1, WUKQ-FM, WUKQ-FM1, WXHD, 
WXLX, WYQE, WZAR, WZET) 
 
3 FM stations have been issued Special Temporary Authority to be offline  
 
30 FM radio stations have unconfirmed status 
 
 U.S. Virgin Islands:   
 
2 FM radio stations are confirmed operational (WVIE, WZIN) 
 
1 FM radio stations are suspected to be out of service (WVIZ) 
 
1 FM radio station has been issued Special Temporary Authority to be offline 
 
19 FM radio stations have unconfirmed status