As prepared by the Federal Communications Commission: November 2, 2017 11:30 a.m. Communications Status Report for Areas Impacted by Hurricane Maria November 2, 2017 The following is a report on the status of communications services in geographic areas impacted by Hurricane Maria as of November 2, 2017 at 11:00 AM EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission’s Disaster Information Reporting System (DIRS). DIRS is currently activated for all counties in Puerto Rico and the U.S. Virgin Islands. Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. It should also be noted that some communications providers have not yet reported in DIRS, so outage information almost certainly is not complete. The following counties are in the geographic area that was covered by the DIRS activation as of this morning (the “disaster area”). Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa and Yauco U.S. Virgin Islands: St. Croix, St. John, St. Thomas 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from individual PSAPs. Both PSAPs in Puerto Rico are reported as operational. In the U.S. Virgin Islands, both the St. Croix and the St. Thomas 9-1-1 Call Centers are reported as operational; Phase I and Phase II location information for wireless callers and Automatic Number and Location Information (ANI/ALI) for VoIP callers has been intermittently available. As prepared by the Federal Communications Commission: November 2, 2017 11:30 a.m. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county. The following map of the disaster area illustrates which counties in Puerto Rico are most affected: The information shown was provided by the signatories to the Wireless Resiliency Cooperative Framework and several additional companies that agreed to allow us to include their data in the aggregated data: Puerto Rico: 53.6% (down from 55.1% yesterday) of the cell sites are out of service. All counties in Puerto Rico except Aguada, Bayamon, Caguas, Camuy, Carolina, Catano, Dorado, Guayanilla, Guaynabo, Hatillo, Lajas, Maricao, Ponce, San German, San Juan, Toa Baja, Trujillo Alto, Vega Baja, and Yauco have greater than 50% of their cell sites out of service. One county, Florida, in Puerto Rico (up from zero yesterday) has 100% of its cell sites down. As prepared by the Federal Communications Commission: November 2, 2017 11:30 a.m. The wireless companies have opened up roaming on the islands so that they, collectively, can serve the maximum population of the islands with the current coverage available. They are coordinating and prioritizing the recovery of cell sites and placement of temporary assets with the other carriers to maximize the coverage for all subscribers. Satellite Cells on Light Trucks (COLTs) have been deployed in Aguadilla, Arecibo, Cayey, Coamo Sur, Fajardo, Guayama, Manati, Mayaguez Mesa, San German, Vega Baja, and Yauco and Terrestrial Cells on Wheels (COWs)/COLTs in Humacao, Quebradillas, Rio Grande, and Utuado. Approximately 68% (up from 64% last week) of the population was reported last week to be covered by the wireless carriers in Puerto Rico. U.S. Virgin Islands: Overall, 47.1% (slightly down from 47.9% yesterday) of cell sites are out of service. 88.9% (same as yesterday) of cell sites in St. John are out of service. Approximately 93% of the population was reported this week to be covered by the wireless carriers in the U.S. Virgin Islands. The tables below provide the percentage of cell sites out of service by county per state or territory. Puerto Rico: State Affected Counties Cell Sites Served Cell Sites Out Percent Out COWs or COLTs Deployed PR ADJUNTAS 10 7 70.0% PR AGUADA 18 7 38.9% PR AGUADILLA 47 25 53.2% Yes PR AGUAS BUENAS 20 18 90.0% PR AIBONITO 21 12 57.1% PR ANASCO 15 13 86.7% PR ARECIBO 69 37 53.6% Yes PR ARROYO 10 8 80.0% PR BARCELONETA 25 16 64.0% PR BARRANQUITAS 18 16 88.9% As prepared by the Federal Communications Commission: November 2, 2017 11:30 a.m. PR BAYAMON 155 58 37.4% PR CABO ROJO 51 35 68.6% PR CAGUAS 92 36 39.1% PR CAMUY 17 5 29.4% PR CANOVANAS 30 23 76.7% PR CAROLINA 130 42 32.3% PR CATANO 21 5 23.8% PR CAYEY 46 32 69.6% Yes PR CEIBA 12 8 66.7% PR CIALES 13 9 69.2% PR CIDRA 27 21 77.8% PR COAMO 22 19 86.4% PR COMERIO 18 15 83.3% PR COROZAL 22 16 72.7% PR CULEBRA 9 8 88.9% PR DORADO 45 18 40.0% PR FAJARDO 36 27 75.0% Yes PR FLORIDA 6 6 100.0% PR GUANICA 17 10 58.8% PR GUAYAMA 30 23 76.7% Yes PR GUAYANILLA 10 5 50.0% PR GUAYNABO 98 29 29.6% PR GURABO 34 18 52.9% PR HATILLO 29 11 37.9% As prepared by the Federal Communications Commission: November 2, 2017 11:30 a.m. PR HORMIGUEROS 10 9 90.0% PR HUMACAO 44 32 72.7% Yes PR ISABELA 34 21 61.8% PR JAYUYA 7 5 71.4% PR JUANA DIAZ 33 24 72.7% PR JUNCOS 23 18 78.3% PR LAJAS 19 9 47.4% PR LARES 16 12 75.0% PR LAS MARIAS 9 6 66.7% PR LAS PIEDRAS 19 14 73.7% PR LOIZA 13 10 76.9% PR LUQUILLO 13 9 69.2% PR MANATI 28 16 57.1% Yes PR MARICAO 5 2 40.0% PR MAUNABO 12 10 83.3% PR MAYAGUEZ 68 50 73.5% Yes PR MOCA 19 13 68.4% PR MOROVIS 21 15 71.4% PR NAGUABO 23 20 87.0% PR NARANJITO 24 17 70.8% PR OROCOVIS 15 10 66.7% PR PATILLAS 16 13 81.3% PR PENUELAS 19 10 52.6% PR PONCE 103 40 38.8% As prepared by the Federal Communications Commission: November 2, 2017 11:30 a.m. PR QUEBRADILLAS 20 11 55.0% Yes PR RINCON 15 11 73.3% PR RIO GRANDE 43 33 76.7% Yes PR SABANA GRANDE 14 9 64.3% PR SALINAS 29 22 75.9% PR SAN GERMAN 25 12 48.0% Yes PR SAN JUAN 367 107 29.2% PR SAN LORENZO 22 20 90.9% PR SAN SEBASTIAN 21 17 81.0% PR SANTA ISABEL 18 14 77.8% PR TOA ALTA 43 23 53.5% PR TOA BAJA 54 14 25.9% PR TRUJILLO ALTO 47 22 46.8% PR UTUADO 21 16 76.2% Yes PR VEGA ALTA 27 19 70.4% PR VEGA BAJA 34 17 50.0% Yes PR VIEQUES 12 9 75.0% PR VILLALBA 9 6 66.7% PR YABUCOA 31 29 93.5% PR YAUCO 20 8 40.0% Yes TOTAL 2,688 1,442 53.6% As prepared by the Federal Communications Commission: November 2, 2017 11:30 a.m. U.S. Virgin Islands: State Affected Counties Cell Sites Served Cell Sites Out Percent Out VI ST. CROIX 46 24 52.2% VI ST. JOHN 9 8 88.9% VI ST. THOMAS 66 25 37.9% TOTAL 121 57 47.1% Cable Systems and Wireline (Combined) Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has received reports that large percentages of consumers are without either cable services or wireline service (one Puerto Rico cable company has reported that approximately 3% of its consumers have had service restored). In Puerto Rico, there are no major switches that are affected. Broadcast The following provides broadcast status based on data collected from DIRS input, FEMA reports, and FCC scans/ outreach.1 Television stations status: Puerto Rico: (No change from yesterday) 5 TV stations are confirmed operational (WKAQ, WIPR, WNJX, WTIN, WORO) 2 TV stations are suspected to be out of service (WIPM, WELU) 67 TV stations have been issued Special Temporary Authority to be offline 33 TV stations have unconfirmed status U.S. Virgin Islands: (No change from yesterday) 14 TV stations have been issued Special Temporary Authority to be offline 2 TV stations have unconfirmed status 1 When broadcast stations are listed as “suspected to be out of service”, the statement is based on field scanning of relevant bands. Stations listed may be operating on reduced power or on a reduced schedule. As prepared by the Federal Communications Commission: November 2, 2017 11:30 a.m. AM Radio stations status: Puerto Rico: 40 AM radio stations are confirmed operational (WA2X, WABA, WALO, WAPA, WBMJ, WCMN, WCGB, WCPR, WDEP, WENA, WEXS, WGDL, WI2X, WI2X, WI3X, WIAC, WIPR, WISO, WKAQ, WKFE, WKJB, WKUM, WLEO, WLEY, WMDD, WMNT, WMSW, WOIZ, WOQI, WPAB, WPPC, WPRA, WPRP, WSKN, WSOL, WTIL, WUPR, WVJP, WXEW, WYEL) 8 AM radio stations are suspected to be out of service (W227, WJDZ, WNVE, WVQR, WYAS, WZCA, WZMT, WZOL) 23 AM radio stations are confirmed out of service by the Puerto Rican Broadcast Association (WBQN, WCMA, WDNO, WEGA, WFAB, WGIT, WHOY, WIBS, WIDA, WISA, WIVV, WJIT, WKVM, WLRP, WNEL, WNIK, WOLA, WORA, WOSO, WQBS, WRSJ, WUKQ, WUNO) 1 AM radio station has unconfirmed status 2 AM radio stations have been issued Special Temporary Authority to be offline U.S. Virgin Islands: (No change from yesterday) 2 AM radio stations are confirmed operational (WSTA, WUVI) 2 AM radio stations are suspected to be out of service (WDHP, WSTX) 1 AM radio station has unconfirmed status FM Radio stations status: Puerto Rico: (No change from yesterday) 47 FM radio stations are confirmed operational (WAEL-FM, WCMN-FM, WCMN-FM3, WCMN-FM6, WEGM, WERR, WERR-FM1, WERR-FM2, WERR-FM3, WFID, WIDI, WKAQ- FM, WKAQ-FM1, WKAQ-FM2, WLUZ, WMAA-LP, WMEG, WNNV, WNRT, WNRT-FM1, WNRT-FM2, WNVM, WODA, WORO, WOYE, WPRM-FM, WPUC-FM, WPUC-FM1, WQML, WRIO, WRRH, WRTU, WRXD, WTOK-FM, WTOK-FM2, WTPM, WTPM-FM1, WVDJ-LP, WVIS, WVJP-FM, WVJP-FM2, WXYX, WXYX-FM1, WXYX-FM2, WZNT, WZNT-FM1, WZOL) 8 FM radio stations are suspected to be out of service (W227CV, WJDZ, WNVE, WVQR, WYAS, WZCA, WZMT, WZOL-FM3) As prepared by the Federal Communications Commission: November 2, 2017 11:30 a.m. 22 FM radio stations are confirmed out of service by the Puerto Rican Broadcast Association (WCAD, WCAD-FM1, WCAD-FM2, WCRP, WELX, WFDT, WIDA-FM, WIOA, WIOA-FM1, WIOC, WIVA-FM, WMIO, WNIK-FM, WQBS-FM, WQBS-FM1, WUKQ-FM, WUKQ-FM1, WXHD, WXLX, WYQE, WZAR, WZET) 3 FM stations have been issued Special Temporary Authority to be offline 31 FM radio stations have unconfirmed status U.S. Virgin Islands: (No change from yesterday) 2 FM radio stations are confirmed operational (WVIE, WZIN) 1 FM radio station is suspected to be out of service (WVIZ) 1 FM radio station has been issued Special Temporary Authority to be offline 19 FM radio stations have unconfirmed status