2017 Federal Employee Viewpoint Survey FCC Results Type of Responses Item Item Text Percent Positive % Strongly Agree/ Very Good/ Very Satisfied % Agree/ Good/ Satisfied % Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied % Disagree/ Poor/ Dissatisfied % Strongly Disagree/ Very Poor/ Very Dissatisfied % Percent Negative % Strongly Agree/ Very Good/ Very Satisfied N Agree/ Good/ Satisfied N Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied N Disagree/ Poor/ Dissatisfied N Strongly Disagree/ Very Poor/ Very Dissatisfied N Item Response Total** N Do Not Know/ No Basis to Judge N Agree -disagree 1 *I am given a real opportunity to improve my skills in my organization. 64.64% 23.94% 40.70% 17.64% 12.83% 4.90% 17.73% 178 293 119 92 32 714 N/A Agree -disagree 2 I have enough information to do my job well. 71.79% 24.20% 47.59% 15.40% 10.06% 2.75% 12.81% 175 338 108 70 19 710 N/A Agree -disagree 3 I feel encouraged to come up with new and better ways of doing things. 59.85% 23.63% 36.21% 19.88% 13.71% 6.57% 20.27% 176 253 141 94 45 709 N/A Agree -disagree 4 My work gives me a feeling of personal accomplishment. 68.53% 26.04% 42.49% 17.24% 9.04% 5.19% 14.23% 193 300 120 64 36 713 N/A Agree -disagree 5 I like the kind of work I do. 79.13% 36.55% 42.58% 14.95% 3.74% 2.18% 5.92% 260 302 103 28 14 707 N/A Agree -disagree 6 I know what is expected of me on the job. 80.07% 33.85% 46.21% 11.94% 5.38% 2.61% 7.99% 236 333 82 39 17 707 N/A Agree -disagree 7 When needed I am willing to put in the extra effort to get a job done. 94.73% 65.43% 29.30% 3.54% 0.96% 0.77% 1.73% 461 213 26 5 5 710 N/A Agree -disagree 8 I am constantly looking for ways to do my job better. 87.80% 45.64% 42.15% 9.79% 1.66% 0.75% 2.41% 327 299 71 10 5 712 N/A Agree -disagree 9 I have sufficient resources (for example, people, materials, budget) to get my job done. 45.09% 10.47% 34.63% 19.79% 24.52% 10.59% 35.12% 74 244 140 175 78 711 1 Agree -disagree 10 *My workload is reasonable. 67.66% 15.42% 52.25% 15.67% 11.64% 5.02% 16.66% 109 378 108 85 34 714 0 Agree -disagree 11 *My talents are used well in the workplace. 58.03% 17.73% 40.30% 18.32% 13.41% 10.24% 23.65% 127 285 130 91 68 701 2 Agree -disagree 12 *I know how my work relates to the agency's goals and priorities. 80.07% 29.26% 50.82% 12.22% 5.26% 2.44% 7.71% 215 358 86 35 17 711 2 Agree -disagree 13 The work I do is important. 82.83% 39.30% 43.53% 11.24% 3.93% 2.00% 5.93% 282 301 78 26 14 701 5 The 2017 Federal Employee Viewpoint Survey (FEVS) was administered government-wide by the U.S. Office of Personnel Management (OPM) from May 9, 2017 through June 20, 2017. The survey was a self–administered Internet questionnaire offered to all permanent employees on board as of October 30, 2016. The 2017 FEVS remained unchanged from the 2016 survey. It contained 98 items; 84 measured Federal employees’ perceptions about how effectively agencies manage their workforce and 14 were demographic questions. Included in the survey were 40 items prescribed by OPM that must be asked of employees each year. These questions are identified with an asterisk. Of the 1,462 FCC employees surveyed, 715 (49%) participated. When FCC responses to the FEVS questions (excluding the demographic items) are ranked by positive response (e.g., strongly agree and agree, or very satisfied and satisfied), the top five responses indicate that most employees feel that: 1) when needed they are willing to put in the extra effort to get a job done; 2) they are constantly looking for ways to do their job better; 3) their supervisor supports their need to balance work and other life issues; 4) the overall quality of the work done by their work unit is high; and 5) the work they do is important. The bottom five responses indicate that few employees agree that: 1) pay raises depend on how well employees perform their jobs; 2) in their work units, steps are taken to deal with a poor performer who cannot or will not improve; 3) in their work unit, differences in performance are recognized in a meaningful way; 4) they are satisfied with their opportunity to get a better job in the agency; and 5) promotions in their work unit are based on merit. 1 of 6 2017 Federal Employee Viewpoint Survey FCC Results Type of Responses Item Item Text Percent Positive % Strongly Agree/ Very Good/ Very Satisfied % Agree/ Good/ Satisfied % Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied % Disagree/ Poor/ Dissatisfied % Strongly Disagree/ Very Poor/ Very Dissatisfied % Percent Negative % Strongly Agree/ Very Good/ Very Satisfied N Agree/ Good/ Satisfied N Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied N Disagree/ Poor/ Dissatisfied N Strongly Disagree/ Very Poor/ Very Dissatisfied N Item Response Total** N Do Not Know/ No Basis to Judge N Agree -disagree 14 Physical conditions (for example, noise level, temperature, lighting, cleanliness in the workplace) allow employees to perform their jobs well. 76.10% 27.55% 48.55% 12.56% 7.78% 3.57% 11.35% 201 344 87 53 23 708 4 Agree -disagree 15 My performance appraisal is a fair reflection of my performance. 77.31% 32.62% 44.70% 13.55% 5.84% 3.29% 9.13% 231 311 96 38 20 696 17 Agree -disagree 16 I am held accountable for achieving results. 80.85% 30.03% 50.82% 13.34% 4.20% 1.61% 5.81% 219 361 93 27 11 711 1 Agree -disagree 17 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 64.85% 29.18% 35.68% 20.76% 6.79% 7.59% 14.38% 201 238 130 42 47 658 51 Agree -disagree 18 My training needs are assessed. 48.18% 14.79% 33.39% 28.35% 15.17% 8.30% 23.47% 108 230 197 108 56 699 11 Agree -disagree 19 In my most recent performance appraisal, I understood what I had to do to be rated at different performance levels (for example, Fully Successful, Outstanding). 69.81% 30.75% 39.06% 18.15% 7.46% 4.57% 12.03% 205 250 114 45 27 641 72 Agree -disagree 20 *The people I work with cooperate to get the job done. 80.56% 36.05% 44.52% 10.97% 6.71% 1.76% 8.47% 256 323 76 45 12 712 N/A Agree -disagree 21 My work unit is able to recruit people with the right skills. 41.73% 11.91% 29.82% 26.71% 19.86% 11.70% 31.56% 81 209 180 132 74 676 38 Agree -disagree 22 Promotions in my work unit are based on merit. 41.49% 12.46% 29.03% 30.08% 15.00% 13.42% 28.43% 83 190 193 91 83 640 73 Agree -disagree 23 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 30.68% 6.91% 23.78% 33.53% 20.22% 15.56% 35.79% 43 150 198 129 92 612 101 Agree -disagree 24 *In my work unit, differences in performance are recognized in a meaningful way. 37.76% 8.21% 29.55% 29.02% 19.54% 13.69% 33.23% 54 191 180 126 83 634 76 Agree -disagree 25 Awards in my work unit depend on how well employees perform their jobs. 46.50% 12.93% 33.57% 25.38% 16.08% 12.04% 28.12% 80 211 157 98 69 615 95 Agree -disagree 26 Employees in my work unit share job knowledge with each other. 75.93% 28.16% 47.77% 11.79% 6.57% 5.71% 12.28% 204 332 81 48 37 702 10 Agree -disagree 27 The skill level in my work unit has improved in the past year. 53.20% 15.80% 37.41% 30.49% 9.93% 6.38% 16.31% 113 253 198 66 39 669 46 Good -poor 28 How would you rate the overall quality of work done by your work unit? 87.42% 51.11% 36.31% 10.46% 1.58% 0.55% 2.13% 366 261 70 11 4 712 N/A Agree -disagree 29 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals. 73.59% 17.90% 55.69% 16.60% 7.03% 2.79% 9.81% 127 380 110 50 17 684 14 2 of 6 2017 Federal Employee Viewpoint Survey FCC Results Type of Responses Item Item Text Percent Positive % Strongly Agree/ Very Good/ Very Satisfied % Agree/ Good/ Satisfied % Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied % Disagree/ Poor/ Dissatisfied % Strongly Disagree/ Very Poor/ Very Dissatisfied % Percent Negative % Strongly Agree/ Very Good/ Very Satisfied N Agree/ Good/ Satisfied N Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied N Disagree/ Poor/ Dissatisfied N Strongly Disagree/ Very Poor/ Very Dissatisfied N Item Response Total** N Do Not Know/ No Basis to Judge N Agree -disagree 30 Employees have a feeling of personal empowerment with respect to work processes. 44.24% 9.36% 34.88% 26.35% 17.45% 11.95% 29.40% 67 240 173 122 77 679 19 Agree -disagree 31 Employees are recognized for providing high quality products and services. 54.69% 13.29% 41.40% 25.97% 10.78% 8.56% 19.34% 94 283 171 72 54 674 22 Agree -disagree 32 Creativity and innovation are rewarded. 44.60% 11.60% 33.00% 25.68% 18.73% 10.99% 29.72% 84 221 169 127 71 672 23 Agree -disagree 33 Pay raises depend on how well employees perform their jobs. 24.68% 5.77% 18.91% 29.85% 24.59% 20.89% 45.48% 37 121 176 157 126 617 78 Agree -disagree 34 Policies and programs promote diversity in the workplace (for example, recruiting minorities and women, training in awareness of diversity issues, mentoring). 55.34% 14.26% 41.07% 28.75% 7.87% 8.03% 15.91% 96 264 169 47 42 618 76 Agree -disagree 35 Employees are protected from health and safety hazards on the job. 81.83% 26.48% 55.35% 12.05% 3.51% 2.62% 6.13% 190 371 78 21 15 675 23 Agree -disagree 36 My organization has prepared employees for potential security threats. 80.30% 24.84% 55.46% 12.57% 4.74% 2.39% 7.13% 174 375 82 32 14 677 16 Agree -disagree 37 Arbitrary action, personal favoritism and coercion for partisan political purposes are not tolerated. 54.11% 16.77% 37.34% 25.16% 11.15% 9.58% 20.73% 114 241 152 74 58 639 55 Agree -disagree 38 Prohibited Personnel Practices (for example, illegally discriminating for or against any employee/applicant, obstructing a person's right to compete for employment, knowingly violating veterans' preference requirements) are not tolerated. 68.29% 25.27% 43.02% 19.94% 4.82% 6.95% 11.77% 164 268 116 30 39 617 74 Agree -disagree 39 My agency is successful at accomplishing its mission. 70.87% 19.95% 50.93% 21.26% 4.87% 2.99% 7.87% 140 349 137 32 19 677 20 Agree -disagree 40 *I recommend my organization as a good place to work. 67.57% 24.59% 42.98% 18.64% 10.15% 3.64% 13.79% 178 300 126 69 23 696 N/A Agree -disagree 41 *I believe the results of this survey will be used to make my agency a better place to work. 43.97% 14.71% 29.26% 26.62% 17.61% 11.80% 29.40% 94 186 164 111 69 624 71 Agree -disagree 42 My supervisor supports my need to balance work and other life issues. 88.30% 53.81% 34.49% 6.46% 2.15% 3.08% 5.23% 382 235 41 17 19 694 1 Agree -disagree 43 My supervisor provides me with opportunities to demonstrate my leadership skills. 71.14% 36.86% 34.28% 14.80% 8.80% 5.27% 14.07% 264 232 98 63 34 691 2 3 of 6 2017 Federal Employee Viewpoint Survey FCC Results Type of Responses Item Item Text Percent Positive % Strongly Agree/ Very Good/ Very Satisfied % Agree/ Good/ Satisfied % Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied % Disagree/ Poor/ Dissatisfied % Strongly Disagree/ Very Poor/ Very Dissatisfied % Percent Negative % Strongly Agree/ Very Good/ Very Satisfied N Agree/ Good/ Satisfied N Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied N Disagree/ Poor/ Dissatisfied N Strongly Disagree/ Very Poor/ Very Dissatisfied N Item Response Total** N Do Not Know/ No Basis to Judge N Agree -disagree 44 Discussions with my supervisor about my performance are worthwhile. 69.41% 35.09% 34.32% 15.86% 8.74% 6.00% 14.73% 246 232 101 60 37 676 15 Agree -disagree 45 My supervisor is committed to a workforce representative of all segments of society. 71.99% 38.67% 33.32% 19.80% 4.30% 3.91% 8.21% 252 211 118 26 21 628 63 Agree -disagree 46 My supervisor provides me with constructive suggestions to improve my job performance. 67.04% 32.57% 34.47% 19.92% 7.25% 5.79% 13.04% 232 233 130 52 37 684 3 Agree -disagree 47 Supervisors in my work unit support employee development. 71.37% 34.60% 36.76% 16.81% 6.78% 5.05% 11.82% 245 252 113 43 32 685 10 Agree -disagree 48 My supervisor listens to what I have to say. 84.68% 52.07% 32.61% 7.49% 4.81% 3.03% 7.84% 369 222 52 35 18 696 N/A Agree -disagree 49 My supervisor treats me with respect. 86.74% 57.29% 29.45% 7.05% 3.36% 2.86% 6.22% 402 201 50 23 17 693 N/A Agree -disagree 50 In the last six months, my supervisor has talked with me about my performance. 82.95% 43.89% 39.06% 7.30% 7.52% 2.23% 9.75% 308 272 49 51 15 695 N/A Agree -disagree 51 I have trust and confidence in my supervisor. 76.33% 48.45% 27.88% 11.33% 6.65% 5.69% 12.34% 342 192 78 46 36 694 N/A Good -poor 52 Overall, how good a job do you feel is being done by your immediate supervisor? 78.35% 55.78% 22.57% 14.76% 3.67% 3.22% 6.89% 391 158 99 23 22 693 N/A Agree -disagree 53 In my organization, senior leaders generate high levels of motivation and commitment in the workforce. 46.35% 14.40% 31.95% 26.43% 14.55% 12.67% 27.22% 103 217 174 103 81 678 13 Agree -disagree 54 My organization's senior leaders maintain high standards of honesty and integrity. 56.33% 20.28% 36.05% 23.69% 10.67% 9.31% 19.98% 136 233 150 69 57 645 42 Agree -disagree 55 Supervisors work well with employees of different backgrounds. 69.71% 28.32% 41.39% 19.46% 5.40% 5.43% 10.83% 191 271 124 35 31 652 36 Agree -disagree 56 *Managers communicate the goals and priorities of the organization. 64.87% 19.87% 45.00% 19.45% 9.72% 5.97% 15.69% 141 297 130 66 38 672 15 Agree -disagree 57 Managers review and evaluate the organization's progress toward meeting its goals and objectives. 64.63% 19.97% 44.66% 21.75% 9.34% 4.28% 13.62% 133 278 138 59 24 632 53 Agree -disagree 58 Managers promote communication among different work units (for example, about projects, goals, needed resources). 63.05% 20.87% 42.18% 18.44% 9.94% 8.57% 18.51% 146 277 119 70 52 664 23 4 of 6 2017 Federal Employee Viewpoint Survey FCC Results Type of Responses Item Item Text Percent Positive % Strongly Agree/ Very Good/ Very Satisfied % Agree/ Good/ Satisfied % Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied % Disagree/ Poor/ Dissatisfied % Strongly Disagree/ Very Poor/ Very Dissatisfied % Percent Negative % Strongly Agree/ Very Good/ Very Satisfied N Agree/ Good/ Satisfied N Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied N Disagree/ Poor/ Dissatisfied N Strongly Disagree/ Very Poor/ Very Dissatisfied N Item Response Total** N Do Not Know/ No Basis to Judge N Agree -disagree 59 Managers support collaboration across work units to accomplish work objectives. 67.69% 22.95% 44.74% 17.80% 7.24% 7.27% 14.51% 161 292 115 52 44 664 24 Good -poor 60 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor? 68.14% 37.83% 30.31% 20.02% 7.56% 4.28% 11.84% 248 196 130 46 26 646 43 Agree -disagree 61 I have a high level of respect for my organization's senior leaders. 58.92% 24.07% 34.85% 23.56% 9.84% 7.69% 17.52% 168 229 164 66 49 676 11 Agree -disagree 62 Senior leaders demonstrate support for Work/Life programs. 63.90% 27.83% 36.07% 24.61% 7.58% 3.91% 11.49% 173 217 146 43 21 600 90 Satisfied -dissatisfi ed 63 *How satisfied are you with your involvement in decisions that affect your work? 55.82% 17.17% 38.65% 23.51% 14.79% 5.88% 20.67% 124 265 158 101 38 686 N/A Satisfied -dissatisfi ed 64 *How satisfied are you with the information you receive from management on what's going on in your organization? 51.87% 14.27% 37.61% 23.28% 18.45% 6.40% 24.85% 105 256 160 125 40 686 N/A Satisfied -dissatisfi ed 65 *How satisfied are you with the recognition you receive for doing a good job? 54.40% 17.41% 36.99% 24.88% 14.37% 6.35% 20.72% 121 255 168 101 39 684 N/A Satisfied -dissatisfi ed 66 How satisfied are you with the policies and practices of your senior leaders? 46.37% 13.25% 33.12% 30.46% 14.55% 8.62% 23.17% 95 226 212 100 54 687 N/A Satisfied -dissatisfi ed 67 How satisfied are you with your opportunity to get a better job in your organization? 38.81% 11.60% 27.21% 31.64% 18.32% 11.23% 29.55% 84 187 216 123 74 684 N/A Satisfied -dissatisfi ed 68 How satisfied are you with the training you receive for your present job? 54.43% 15.53% 38.89% 26.46% 14.06% 5.06% 19.12% 109 266 178 95 32 680 N/A Satisfied -dissatisfi ed 69 *Considering everything, how satisfied are you with your job? 68.02% 23.15% 44.88% 17.82% 9.84% 4.32% 14.16% 165 307 117 67 28 684 N/A Satisfied -dissatisfi ed 70 Considering everything, how satisfied are you with your pay? 60.02% 16.46% 43.56% 16.17% 13.86% 9.95% 23.81% 120 297 109 93 66 685 N/A Satisfied -dissatisfi ed 71 *Considering everything, how satisfied are you with your organization? 61.80% 17.05% 44.75% 21.37% 11.49% 5.35% 16.83% 123 309 141 79 33 685 N/A Satisfied -dissatisfi ed 79 How satisfied are you with the following Work/Life programs in your agency? Telework 87.03% 39.25% 47.78% 6.89% 3.97% 2.11% 6.08% 231 275 44 23 11 584 2 5 of 6 2017 Federal Employee Viewpoint Survey FCC Results Type of Responses Item Item Text Percent Positive % Strongly Agree/ Very Good/ Very Satisfied % Agree/ Good/ Satisfied % Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied % Disagree/ Poor/ Dissatisfied % Strongly Disagree/ Very Poor/ Very Dissatisfied % Percent Negative % Strongly Agree/ Very Good/ Very Satisfied N Agree/ Good/ Satisfied N Neither Agree nor Disagree/ Fair/ Neither Satisfied nor Dissatisfied N Disagree/ Poor/ Dissatisfied N Strongly Disagree/ Very Poor/ Very Dissatisfied N Item Response Total** N Do Not Know/ No Basis to Judge N Satisfied -dissatisfi ed 80 How satisfied are you with the following Work/Life programs in your agency? Alternative Work Schedules (AWS) 94.02% 56.65% 37.37% 4.37% 0.00% 1.61% 1.61% 39 27 3 0 1 70 6 Satisfied -dissatisfi ed 81 How satisfied are you with the following Work/Life programs in your agency? Health and Wellness Programs (for example, exercise, medical screening, quit smoking programs) 80.73% 28.03% 52.69% 15.41% 2.97% 0.89% 3.86% 37 60 18 3 1 119 12 Satisfied -dissatisfi ed 82 How satisfied are you with the following Work/Life programs in your agency? Employee Assistance Program (EAP) 72.20% 25.61% 46.59% 18.82% 8.98% 0.00% 8.98% 13 24 10 4 0 51 9 Satisfied -dissatisfi ed 83 How satisfied are you with the following Work/Life programs in your agency? Child Care Programs (for example, daycare, parenting classes, parenting support groups) 100.00% 39.32% 60.68% 0.00% 0.00% 0.00% 0.00% 2 2 0 0 0 4 5 Satisfied -dissatisfi ed 84 How satisfied are you with the following Work/Life programs in your agency? Elder Care Programs (for example, support groups, speakers) 89.67% 21.20% 68.47% 4.26% 0.00% 6.06% 6.06% 4 10 1 0 1 16 6 6 of 6