As prepared by the Federal Communications Commission: November 24, 2017 11:30 a.m. Communications Status Report for Areas Impacted by Hurricane Maria November 24, 2017 The following is a report on the status of communications services in geographic areas impacted by Hurricane Maria as of November 24, 2017 at 11:00 AM EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission’s Disaster Information Reporting System (DIRS). DIRS is currently activated for all counties in Puerto Rico and the U.S. Virgin Islands. Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. It should also be noted that some communications providers have not yet reported in DIRS, so outage information almost certainly is not complete. The following counties are in the geographic area that was covered by the DIRS activation as of this morning (the “disaster area”). Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa and Yauco U.S. Virgin Islands: St. Croix, St. John, St. Thomas 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public Safety Support Center (PSSC), coordination with state 911 Administrators, and, if necessary, from individual PSAPs. Both PSAPs in Puerto Rico are reported as fully operational. In the U.S. Virgin Islands, both the St. Croix and the St. Thomas 9-1-1 Call Centers are reported as operational; Phase I and Phase II location information for wireless callers and Automatic Number and Location Information (ANI/ALI) for VoIP callers has been intermittently available. As prepared by the Federal Communications Commission: November 24, 2017 11:30 a.m. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county. The following map of the disaster area illustrates which counties in Puerto Rico are most affected: The information shown was provided by the signatories to the Wireless Resiliency Cooperative Framework and several additional companies that agreed to allow us to include their data in the aggregated data: Puerto Rico: 29.8% (down from 31.5% Wednesday) of the cell sites are out of service. 19 (down from 23 Wednesday) out of 78 counties have greater than 50% of their cell sites out of service. As prepared by the Federal Communications Commission: November 24, 2017 11:30 a.m. The wireless companies have opened up roaming on the islands so that they, collectively, can serve the maximum population of the islands with the current coverage available. They are coordinating and prioritizing the recovery of cell sites and placement of temporary assets with the other carriers to maximize the coverage for all subscribers. Satellite Cells on Light Trucks (COLTs) have been deployed in Aguadilla, Arecibo, Cayey, Coamo Sur, Fajardo, Guayama, Manati, Mayaguez Mesa, San German, Vega Baja, and Yauco and Terrestrial Cells on Wheels (COWs)/COLTs in Humacao, Quebradillas, Rio Grande, and Utuado. Approximately 78% of the population was reported recently to be covered by the wireless carriers in Puerto Rico. U.S. Virgin Islands: Overall, 34.7% (up from 33.9% Wednesday) of cell sites are out of service. 77.8% of cell sites in St. John are out of service. Approximately 95% of the population was reported recently to be covered by the wireless carriers in the U.S. Virgin Islands. The tables below provide the percentage of cell sites out of service by county per state or territory. Puerto Rico: State Affected Counties Cell Sites Served Cell Sites Out Percent Out COWs or COLTs Deployed PR ADJUNTAS 10 3 30.0% PR AGUADA 18 0 0.0% PR AGUADILLA 48 8 16.7% Yes PR AGUAS BUENAS 20 12 60.0% PR AIBONITO 21 4 19.0% PR ANASCO 15 7 46.7% PR ARECIBO 69 18 26.1% Yes PR ARROYO 10 4 40.0% PR BARCELONETA 25 12 48.0% PR BARRANQUITAS 18 9 50.0% PR BAYAMON 154 45 29.2% As prepared by the Federal Communications Commission: November 24, 2017 11:30 a.m. PR CABO ROJO 51 10 19.6% PR CAGUAS 92 21 22.8% PR CAMUY 17 0 0.0% PR CANOVANAS 30 12 40.0% PR CAROLINA 130 30 23.1% PR CATANO 21 3 14.3% PR CAYEY 46 23 50.0% Yes PR CEIBA 13 6 46.2% PR CIALES 14 4 28.6% PR CIDRA 27 21 77.8% PR COAMO 22 14 63.6% PR COMERIO 18 12 66.7% PR COROZAL 22 10 45.5% PR CULEBRA 9 7 77.8% PR DORADO 45 8 17.8% PR FAJARDO 36 13 36.1% Yes PR FLORIDA 6 2 33.3% PR GUANICA 17 3 17.6% PR GUAYAMA 30 10 33.3% Yes PR GUAYANILLA 10 0 0.0% PR GUAYNABO 99 15 15.2% PR GURABO 34 14 41.2% PR HATILLO 29 4 13.8% PR HORMIGUEROS 10 1 10.0% As prepared by the Federal Communications Commission: November 24, 2017 11:30 a.m. PR HUMACAO 44 23 52.3% Yes PR ISABELA 35 10 28.6% PR JAYUYA 8 2 25.0% PR JUANA DIAZ 33 15 45.5% PR JUNCOS 23 8 34.8% PR LAJAS 19 0 0.0% PR LARES 16 9 56.3% PR LAS MARIAS 9 5 55.6% PR LAS PIEDRAS 19 11 57.9% PR LOIZA 13 4 30.8% PR LUQUILLO 13 1 7.7% PR MANATI 28 6 21.4% Yes PR MARICAO 5 3 60.0% PR MAUNABO 12 8 66.7% PR MAYAGUEZ 68 14 20.6% Yes PR MOCA 19 7 36.8% PR MOROVIS 21 7 33.3% PR NAGUABO 24 16 66.7% PR NARANJITO 23 11 47.8% PR OROCOVIS 15 4 26.7% PR PATILLAS 16 7 43.8% PR PENUELAS 19 6 31.6% PR PONCE 103 14 13.6% PR QUEBRADILLAS 20 7 35.0% Yes As prepared by the Federal Communications Commission: November 24, 2017 11:30 a.m. PR RINCON 15 5 33.3% PR RIO GRANDE 43 22 51.2% Yes PR SABANA GRANDE 14 2 14.3% PR SALINAS 29 16 55.2% PR SAN GERMAN 26 1 3.8% Yes PR SAN JUAN 368 64 17.4% PR SAN LORENZO 22 11 50.0% PR SAN SEBASTIAN 21 11 52.4% PR SANTA ISABEL 18 12 66.7% PR TOA ALTA 43 8 18.6% PR TOA BAJA 54 7 13.0% PR TRUJILLO ALTO 47 15 31.9% PR UTUADO 21 11 52.4% Yes PR VEGA ALTA 27 7 25.9% PR VEGA BAJA 34 10 29.4% Yes PR VIEQUES 12 9 75.0% PR VILLALBA 9 3 33.3% PR YABUCOA 32 23 71.9% PR YAUCO 20 4 20.0% Yes TOTAL 2,696 804 29.8% As prepared by the Federal Communications Commission: November 24, 2017 11:30 a.m. U.S. Virgin Islands: State Affected Counties Cell Sites Served Cell Sites Out Percent Out VI ST. CROIX 46 18 39.1% VI ST. JOHN 9 7 77.8% VI ST. THOMAS 66 17 25.8% TOTAL 121 42 34.7% Cable Systems and Wireline (Combined) Since there are widespread power outages in Puerto Rico and the U.S. Virgin Islands, the FCC has received reports that large percentages of consumers are without either cable services or wireline service. While the companies have been actively restoring service, the majority of their customers do not have service because commercial power is not yet available in their respective areas. In Puerto Rico, there are no major switches that are affected. Broadcast The following provides broadcast status based on data collected from DIRS input, FEMA reports, and FCC scans/outreach.1 Television stations status: Puerto Rico: (no change from Wednesday) 5 TV stations are confirmed operational (WKAQ, WIPR, WNJX, WTIN, WORO) 2 TV stations are suspected to be out of service (WIPM, WELU) 70 TV stations have been issued Special Temporary Authority to be offline 30 TV stations have unconfirmed status U.S. Virgin Islands: (no change from Wednesday) 14 TV stations have been issued Special Temporary Authority to be offline 2 TV stations have unconfirmed status 1 When broadcast stations are listed as “suspected to be out of service”, the statement is based on field scanning of relevant bands. Stations listed may be operating on reduced power or on a reduced schedule. As prepared by the Federal Communications Commission: November 24, 2017 11:30 a.m. AM Radio stations status: Puerto Rico: (no change from Wednesday) 42 AM radio stations are confirmed operational (WA2X, WABA, WALO, WAPA, WBMJ, WCMN, WCGB, WCPR, WDEP, WENA, WEXS, WGDL, WI2X, WI2X, WI3X, WIAC, WIPR, WISO, WKAQ, WKFE, WKJB, WKUM, WLEO, WLEY, WMDD, WMNT, WMSW, WOIZ, WOQI, WORA, WPAB, WPPC, WPRA, WPRP, WSKN, WSOL, WTIL, WUNO, WUPR, WVJP, WXEW, WYEL) 8 AM radio stations are suspected to be out of service (W227, WJDZ, WNVE, WVQR, WYAS, WZCA, WZMT, WZOL) 21 AM radio stations are confirmed out of service by the Puerto Rican Broadcast Association (WBQN, WCMA, WDNO, WEGA, WFAB, WGIT, WHOY, WIBS, WIDA, WISA, WIVV, WJIT, WKVM, WLRP, WNEL, WNIK, WOLA, WOSO, WQBS, WRSJ, WUKQ) 1 AM radio station has unconfirmed status 2 AM radio stations have been issued Special Temporary Authority to be offline U.S. Virgin Islands: (no change from Wednesday) 2 AM radio stations are confirmed operational (WSTA, WUVI) 2 AM radio stations are suspected to be out of service (WDHP, WSTX) 1 AM radio station has unconfirmed status FM Radio stations status: Puerto Rico: (no change from Wednesday) 55 FM radio stations are confirmed operational (WAEL-FM, WCAD, WCMN-FM, WCMN- FM3, WCMN-FM6, WEGM, WERR, WERR-FM1, WERR-FM2, WERR-FM3, WFDT, WFID, WIDI, WIRI, WIVA-FM, WKAQ-FM, WKAQ-FM1, WKAQ-FM2, WLUZ, WMAA-LP, WMEG, WMIO, WNNV, WNRT, WNRT-FM1, WNRT-FM2, WNVM, WODA, WORO, WOYE, WPRM- FM, WPUC-FM, WPUC-FM1, WQML, WRIO, WRRH, WRTU, WRXD, WTOK-FM, WTOK- FM2, WTPM, WTPM-FM1, WVDJ-LP, WVIE, WVIS, WVJP-FM, WVJP-FM2, WXYX, WXYX- FM1, WXYX-FM2, WZAR, WZIN, WZNT, WZNT-FM1, WZOL) As prepared by the Federal Communications Commission: November 24, 2017 11:30 a.m. 8 FM radio stations are suspected to be out of service (W227CV, WJDZ, WNVE, WVQR, WYAS, WZCA, WZMT, WZOL-FM3) 17 FM radio stations are confirmed out of service by the Puerto Rican Broadcast Association (WCAD-FM1, WCAD-FM2, WCRP, WELX, WIDA-FM, WIOA, WIOA-FM1, WIOC, WNIK-FM, WQBS-FM, WQBS-FM1, WUKQ-FM, WUKQ-FM1, WXHD, WXLX, WYQE, WZET) 3 FM stations have been issued Special Temporary Authority to be offline 28 FM radio stations have unconfirmed status U.S. Virgin Islands: (no change from Wednesday) 2 FM radio stations are confirmed operational (WVIE, WZIN) 1 FM radio station is suspected to be out of service (WVIZ) 1 FM radio station has been issued Special Temporary Authority to be offline 19 FM radio stations have unconfirmed status