Media Contact: Tina Pelkey, (202) 418-0536 tina.pelkey@fcc.gov For Immediate Release CHAIRMAN PAI ANNOUNCES INVESTIGATION INTO CENTURYLINK 911 OUTAGE WASHINGTON, December 28, 2018—Federal Communications Commission Chairman Ajit Pai announced today that the agency has launched an investigation into the nationwide CenturyLink outage, which has affected 911 service for numerous consumers across the country. Chairman Pai issued the following statement regarding the situation: “When an emergency strikes, it’s critical that Americans are able to use 911 to reach those who can help. The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling. I’ve directed the Public Safety and Homeland Security Bureau to immediately launch an investigation into the cause and impact of this outage. This inquiry will include an examination of the effect that CenturyLink’s outage appears to have had on other providers’ 911 services. I have also spoken with CenturyLink to underscore the urgency of restoring service immediately. We will continue to monitor this situation closely to ensure that consumers’ access to 911 is restored as quickly as possible.” ### Office of Media Relations: (202) 418-0500 ASL Videophone: (844) 432-2275 TTY: (888) 835-5322 Twitter: @FCC www.fcc.gov/office-media-relations This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC, 515 F.2d 385 (D.C. Cir. 1974).