Communications Status Report for Areas in Connecticut Impacted by Tropical Storm Isaias August 11, 2020 The following is a report on the status of communications services in geographic areas impacted by Tropical Storm Isaias in Connecticut as of August 11, 2020 at 11:30 a.m. EST. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission s (FCC) Disaster Information Reporting System (DIRS). DIRS is currently activated for all eight counties in Connecticut. Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. The following counties are in the current geographic area that is part of DIRS (the  disaster area ). Connecticut: Fairfield, Hartford, Litchfield, Middlesex, New Haven, New London, Tolland, Windham As prepared by the Federal Communications Commission: August 11, 2020 11:30 a.m. EDT 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC s Public Safety Support Center, coordination with state 911 Administrators and, if necessary, direct contact with individual PSAPs. There are no outages affecting PSAPs in the disaster area. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county. As prepared by the Federal Communications Commission: August 11, 2020 11:30 a.m. EDT The following table provides cell sites out of service by county. There are 0.5% (down from 1.6 %) of the cell sites out of service in the affected areas. The information shown was provided by the signatories to the Wireless Network Resiliency Framework Cooperative Agreement. Connecticut: Cell Cell Sites Sites Cell Sites Cell Cell Out Due Cell Sites Out Due Up but Affected Sites Sites Percent to Out Due to to On Back- State Counties Served Out Out Damage Transport1 Power up Power CT FAIRFIELD 906 9 1.0% 0 0 6 63 CT HARTFORD 1,023 1 0.1% 0 0 1 30 CT LITCHFIELD 281 4 1.4% 0 0 4 56 CT MIDDLESEX 242 1 0.4% 0 0 1 17 CT NEW HAVEN 849 2 0.2% 0 0 1 37 NEW CT LONDON 437 1 0.2% 0 1 0 19 CT TOLLAND 202 2 1.0% 0 0 1 20 CT WINDHAM 188 0 0.0% 0 0 0 17 TOTAL 4,128 20 0.5% 0 1 14 259 The number of cell site outages in a specific area does not necessarily correspond to the availability of wireless service to consumers in that area. See Improving the Resiliency of Mobile Wireless Communications Networks, Order, 31 FCC Rcd 13745, para. 10 (2016) (recognizing the difficulties in accurately depicting the ongoing status of a wireless provider s service during emergencies). Wireless networks are often designed with numerous, overlapping cell sites that provide maximum capacity and continuity of service even when an individual site is inoperable. In addition, wireless providers frequently use temporary facilities such as cells-on-wheels (also known as COWs), increased power at operational sites, roaming agreements, or take other actions to maintain service to affected consumers during emergencies or other events that result in cell site outages. Cable Systems and Wireline (Combined) Cable and wireline companies reported 39,426 (down from 69,966) subscribers out of service in Connecticut; this may include the loss of telephone, television, and/or Internet services. 1 These are cell sites that are out due to issues with the (typically wireline) networks that route communications traffic to and from the cell sites. As prepared by the Federal Communications Commission: August 11, 2020 11:30 a.m. EDT Broadcast: No broadcast stations reported being out of service. As prepared by the Federal Communications Commission: August 11, 2020 11:30 a.m. EDT