Communications Status Report for Areas Impacted by Tropical Storm Laura August 22, 2020 The following is a report on the status of communications services in geographic areas impacted by Tropical Storm Laura as of August 22, 2020 at 12:00 p.m. EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission s (FCC) Disaster Information Reporting System (DIRS). DIRS is currently activated for all counties/municipalities in Puerto Rico and the U.S. Virgin Islands. Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. The following counties/municipalities are in the current geographic area that is part of DIRS (the  disaster area ). Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa and Yauco U.S. Virgin Islands: St. Croix, St. John, St. Thomas As prepared by the Federal Communications Commission: August 22, 2020 12:00 p.m. EDT 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC s Public Safety Support Center, coordination with state 911 Administrators and, if necessary, direct contact with individual PSAPs. There are no outages affecting PSAPs in the disaster area. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county/municipality. Puerto Rico As prepared by the Federal Communications Commission: August 22, 2020 12:00 p.m. EDT St. Croix, U.S. Virgin Islands The following table provides cell sites out of service by county/municipality. There are 0.4% of the cell sites out of service in Puerto Rico and 2.0% of the cell sites out of service in the U.S. Virgin Islands. The information shown was provided by the signatories to the Wireless Network Resiliency Framework Cooperative Agreement. Puerto Rico: Cell Cell Cell Sites Cell Sites Out Cell Sites Affected Sites Sites Percent Out Due to Due to Out Due to State Counties Served Out Out Damage Transport1 Power PR ADJUNTAS 11 0 0.0% 0 0 0 PR AGUADA 19 0 0.0% 0 0 0 PR AGUADILLA 59 0 0.0% 0 0 0 PR AGUAS BUENAS 24 0 0.0% 0 0 0 PR AIBONITO 25 0 0.0% 0 0 0 PR ANASCO 21 0 0.0% 0 0 0 1 These are cell sites that are out due to issues with the (typically wireline) networks that route communications traffic to and from the cell sites. As prepared by the Federal Communications Commission: August 22, 2020 12:00 p.m. EDT PR ARECIBO 80 0 0.0% 0 0 0 PR ARROYO 13 0 0.0% 0 0 0 PR BARCELONETA 26 0 0.0% 0 0 0 PR BARRANQUITAS 18 0 0.0% 0 0 0 PR BAYAMON 179 1 0.6% 0 1 1 PR CABO ROJO 61 0 0.0% 0 0 0 PR CAGUAS 112 2 1.8% 0 0 2 PR CAMUY 20 0 0.0% 0 0 0 PR CANOVANAS 33 0 0.0% 0 0 0 PR CAROLINA 150 1 0.7% 0 1 0 PR CATANO 27 0 0.0% 0 0 0 PR CAYEY 53 0 0.0% 0 0 0 PR CEIBA 13 0 0.0% 0 0 0 PR CIALES 14 0 0.0% 0 0 0 PR CIDRA 28 0 0.0% 0 0 0 PR COAMO 24 0 0.0% 0 0 0 PR COMERIO 23 0 0.0% 0 0 0 PR COROZAL 29 0 0.0% 0 0 0 PR CULEBRA 10 0 0.0% 0 0 0 PR DORADO 48 0 0.0% 0 0 0 PR FAJARDO 41 0 0.0% 0 0 0 PR FLORIDA 7 0 0.0% 0 0 0 PR GUANICA 23 0 0.0% 0 0 0 PR GUAYAMA 32 0 0.0% 0 0 0 PR GUAYANILLA 11 0 0.0% 0 0 0 PR GUAYNABO 105 0 0.0% 0 0 0 PR GURABO 40 0 0.0% 0 0 0 PR HATILLO 36 0 0.0% 0 0 0 PR HORMIGUEROS 12 0 0.0% 0 0 0 PR HUMACAO 47 0 0.0% 0 0 0 PR ISABELA 38 0 0.0% 0 0 0 PR JAYUYA 8 0 0.0% 0 0 0 PR JUANA DIAZ 37 0 0.0% 0 0 0 PR JUNCOS 28 0 0.0% 0 0 0 PR LAJAS 18 1 5.6% 0 1 0 PR LARES 14 0 0.0% 0 0 0 PR LAS MARIAS 8 0 0.0% 0 0 0 PR LAS PIEDRAS 21 0 0.0% 0 0 0 As prepared by the Federal Communications Commission: August 22, 2020 12:00 p.m. EDT PR LOIZA 15 0 0.0% 0 0 0 PR LUQUILLO 15 0 0.0% 0 0 0 PR MANATI 42 0 0.0% 0 0 0 PR MARICAO 6 0 0.0% 0 0 0 PR MAUNABO 12 0 0.0% 0 0 0 PR MAYAGUEZ 77 0 0.0% 0 0 0 PR MOCA 25 0 0.0% 0 0 0 PR MOROVIS 20 0 0.0% 0 0 0 PR NAGUABO 27 0 0.0% 0 0 0 PR NARANJITO 28 0 0.0% 0 0 0 PR OROCOVIS 13 0 0.0% 0 0 0 PR PATILLAS 19 0 0.0% 0 0 0 PR PENUELAS 21 0 0.0% 0 0 0 PR PONCE 128 0 0.0% 0 0 0 PR QUEBRADILLAS 21 0 0.0% 0 0 0 PR RINCON 20 0 0.0% 0 0 0 PR RIO GRANDE 49 0 0.0% 0 0 0 SABANA PR GRANDE 12 0 0.0% 0 0 0 PR SALINAS 33 0 0.0% 0 0 0 PR SAN GERMAN 37 0 0.0% 0 0 0 PR SAN JUAN 438 4 0.9% 0 3 1 PR SAN LORENZO 26 0 0.0% 0 0 0 PR SAN SEBASTIAN 24 0 0.0% 0 0 0 PR SANTA ISABEL 22 0 0.0% 0 0 0 PR TOA ALTA 47 0 0.0% 0 0 0 PR TOA BAJA 66 0 0.0% 0 0 0 PR TRUJILLO ALTO 54 0 0.0% 0 0 0 PR UTUADO 22 0 0.0% 0 0 0 PR VEGA ALTA 35 0 0.0% 0 0 0 PR VEGA BAJA 38 0 0.0% 0 0 0 PR VIEQUES 15 0 0.0% 0 0 0 PR VILLALBA 15 2 13.3% 0 0 2 PR YABUCOA 39 0 0.0% 0 0 0 PR YAUCO 26 0 0.0% 0 0 0 TOTAL 3,133 11 0.4% 0 6 6 As prepared by the Federal Communications Commission: August 22, 2020 12:00 p.m. EDT U.S. Virgin Islands: Cell Cell Sites Out Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Due to Due to Out Due to State Counties Served Out Out Damage Transport Power VI ST. CROIX 37 2 5.4% 0 0 2 VI ST. JOHN 10 0 0.0% 0 0 0 ST. VI THOMAS 53 0 0.0% 0 0 0 TOTAL 100 2 2.0% 0 0 2 The number of cell site outages in a specific area does not necessarily correspond to the availability of wireless service to consumers in that area. See Improving the Resiliency of Mobile Wireless Communications Networks, Order, 31 FCC Rcd 13745, para. 10 (2016) (recognizing the difficulties in accurately depicting the ongoing status of a wireless provider s service during emergencies). Wireless networks are often designed with numerous, overlapping cell sites that provide maximum capacity and continuity of service even when an individual site is inoperable. In addition, wireless providers frequently use temporary facilities such as cells-on-wheels (also known as COWs), increased power at operational sites, roaming agreements, or take other actions to maintain service to affected consumers during emergencies or other events that result in cell site outages. Cable Systems and Wireline (Combined) Cable and wireline companies reported 20,435 subscribers out of service in the affected areas; this may include the loss of telephone, television, and/or Internet services. Broadcast: No broadcast stations reported being out of service. As prepared by the Federal Communications Commission: August 22, 2020 12:00 p.m. EDT