Communications Status Report for Areas Impacted by Tropical Storm Laura August 23, 2020 The following is a report on the status of communications services in geographic areas impacted by Tropical Storm Laura as of August 23, 2020 at 12:00 p.m. EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission s (FCC) Disaster Information Reporting System (DIRS). DIRS is currently activated for all counties/municipalities in Puerto Rico and the U.S. Virgin Islands. Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. The following counties/municipalities are in the current geographic area that is part of DIRS (the  disaster area ). Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa and Yauco U.S. Virgin Islands: St. Croix, St. John, St. Thomas As prepared by the Federal Communications Commission: August 23, 2020 12:00 p.m. EDT 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC s Public Safety Support Center, coordination with state 911 Administrators and, if necessary, direct contact with individual PSAPs. There are no outages affecting PSAPs in the disaster area. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county/municipality. As prepared by the Federal Communications Commission: August 23, 2020 12:00 p.m. EDT The following table provides cell sites out of service by county/municipality. There are 6.0% (up from 0.4% yesterday) of the cell sites out of service in Puerto Rico and no (down from 2% yesterday) cell sites out of service in the U.S. Virgin Islands. The information shown was provided by the signatories to the Wireless Network Resiliency Framework Cooperative Agreement. Puerto Rico: Cell Cell Cell Sites Cell Sites Out Cell Sites Affected Sites Sites Percent Out Due to Due to Out Due to State Counties Served Out Out Damage Transport1 Power PR ADJUNTAS 10 1 10.0% 0 0 1 PR AGUADA 19 0 0.0% 0 0 0 PR AGUADILLA 54 2 3.7% 0 0 2 PR AGUAS BUENAS 21 2 9.5% 0 0 2 PR AIBONITO 22 4 18.2% 0 0 4 PR ANASCO 18 0 0.0% 0 0 0 PR ARECIBO 71 1 1.4% 0 0 1 PR ARROYO 12 0 0.0% 0 0 0 PR BARCELONETA 26 0 0.0% 0 0 0 PR BARRANQUITAS 16 0 0.0% 0 0 0 PR BAYAMON 159 1 0.6% 0 0 1 PR CABO ROJO 53 4 7.5% 0 0 4 PR CAGUAS 100 4 4.0% 1 2 1 PR CAMUY 19 0 0.0% 0 0 0 PR CANOVANAS 30 2 6.7% 0 0 2 PR CAROLINA 132 2 1.5% 0 0 2 PR CATANO 25 0 0.0% 0 0 0 PR CAYEY 47 7 14.9% 0 2 5 PR CEIBA 13 0 0.0% 0 0 0 PR CIALES 14 2 14.3% 0 0 2 PR CIDRA 27 7 25.9% 0 1 5 1 These are cell sites that are out due to issues with the (typically wireline) networks that route communications traffic to and from the cell sites. As prepared by the Federal Communications Commission: August 23, 2020 12:00 p.m. EDT PR COAMO 22 3 13.6% 0 0 3 PR COMERIO 19 3 15.8% 0 1 2 PR COROZAL 26 4 15.4% 0 1 3 PR CULEBRA 10 0 0.0% 0 0 0 PR DORADO 42 0 0.0% 0 0 0 PR FAJARDO 36 2 5.6% 0 2 0 PR FLORIDA 7 0 0.0% 0 0 0 PR GUANICA 21 1 4.8% 0 0 1 PR GUAYAMA 31 0 0.0% 0 0 0 PR GUAYANILLA 9 1 11.1% 0 0 1 PR GUAYNABO 99 2 2.0% 0 0 2 PR GURABO 35 4 11.4% 0 0 4 PR HATILLO 33 0 0.0% 0 0 0 PR HORMIGUEROS 11 0 0.0% 0 0 0 PR HUMACAO 46 2 4.3% 0 0 2 PR ISABELA 36 0 0.0% 0 0 0 PR JAYUYA 8 1 12.5% 0 0 1 PR JUANA DIAZ 35 2 5.7% 0 0 2 PR JUNCOS 25 0 0.0% 0 0 0 PR LAJAS 14 1 7.1% 0 0 1 PR LARES 14 0 0.0% 0 0 0 PR LAS MARIAS 8 1 12.5% 0 0 1 PR LAS PIEDRAS 18 4 22.2% 0 0 3 PR LOIZA 13 0 0.0% 0 0 0 PR LUQUILLO 13 0 0.0% 0 0 0 PR MANATI 37 0 0.0% 0 0 0 PR MARICAO 6 2 33.3% 0 0 2 PR MAUNABO 11 0 0.0% 0 0 0 PR MAYAGUEZ 70 18 25.7% 0 1 16 PR MOCA 22 0 0.0% 0 0 0 PR MOROVIS 18 1 5.6% 0 0 1 PR NAGUABO 24 1 4.2% 0 1 0 PR NARANJITO 26 9 34.6% 0 2 5 PR OROCOVIS 13 3 23.1% 0 0 3 PR PATILLAS 16 0 0.0% 0 0 0 PR PENUELAS 20 0 0.0% 0 0 0 PR PONCE 113 3 2.7% 0 0 3 PR QUEBRADILLAS 19 0 0.0% 0 0 0 As prepared by the Federal Communications Commission: August 23, 2020 12:00 p.m. EDT PR RINCON 16 4 25.0% 0 2 2 PR RIO GRANDE 46 2 4.3% 0 0 2 SABANA PR GRANDE 11 0 0.0% 0 0 0 PR SALINAS 31 12 38.7% 0 4 8 PR SAN GERMAN 33 2 6.1% 0 1 1 PR SAN JUAN 386 15 3.9% 0 8 7 PR SAN LORENZO 24 1 4.2% 0 0 1 PR SAN SEBASTIAN 23 1 4.3% 0 0 1 PR SANTA ISABEL 21 2 9.5% 0 0 1 PR TOA ALTA 40 0 0.0% 0 0 0 PR TOA BAJA 59 0 0.0% 0 0 0 PR TRUJILLO ALTO 48 5 10.4% 0 1 4 PR UTUADO 21 3 14.3% 0 0 3 PR VEGA ALTA 33 0 0.0% 0 0 0 PR VEGA BAJA 38 0 0.0% 0 0 0 PR VIEQUES 12 1 8.3% 0 0 1 PR VILLALBA 14 4 28.6% 0 0 4 PR YABUCOA 35 9 25.7% 0 0 9 PR YAUCO 25 1 4.0% 0 0 1 TOTAL 2,8302 169 6.0% 1 29 133 U.S. Virgin Islands: Cell Cell Sites Out Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Due to Due to Out Due to State Counties Served Out Out Damage Transport Power VI ST. CROIX 33 0 0.0% 0 0 0 VI ST. JOHN 10 0 0.0% 0 0 0 ST. VI THOMAS 48 0 0.0% 0 0 0 TOTAL 912 0 0.0% 0 0 0 The number of cell site outages in a specific area does not necessarily correspond to the availability of wireless service to consumers in that area. See Improving the Resiliency of Mobile Wireless Communications Networks, Order, 31 FCC Rcd 13745, para. 10 (2016) (recognizing the difficulties in 2 This number is different from yesterday because there were some internal issues with the providers that generated the reports needed for DIRS. This issue has been corrected. As prepared by the Federal Communications Commission: August 23, 2020 12:00 p.m. EDT accurately depicting the ongoing status of a wireless provider s service during emergencies). Wireless networks are often designed with numerous, overlapping cell sites that provide maximum capacity and continuity of service even when an individual site is inoperable. In addition, wireless providers frequently use temporary facilities such as cells-on-wheels (also known as COWs), increased power at operational sites, roaming agreements, or take other actions to maintain service to affected consumers during emergencies or other events that result in cell site outages. Cable Systems and Wireline (Combined) Cable and wireline companies reported 60,501 (up from 20,435 yesterday) subscribers out of service in the affected areas; this may include the loss of telephone, television, and/or Internet services. Broadcast: No broadcast stations reported being out of service. As prepared by the Federal Communications Commission: August 23, 2020 12:00 p.m. EDT