Communications Status Report for Areas Impacted by Hurricane Zeta October 30, 2020 The following is a report on the status of communications services in geographic areas impacted by Hurricane Zeta as of October 30, 2020 at 12:00 p.m. EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission s (FCC) Disaster Information Reporting System (DIRS). Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. The following counties are in the current geographic area that is part of DIRS (the  disaster area ). Alabama: Autauga, Baldwin, Bibb, Bullock, Butler, Calhoun, Chambers, Cherokee, Chilton, Choctaw, Clarke, Clay, Cleburne, Coffee, Conecuh, Coosa, Covington, Crenshaw, Dallas, DeKalb, Elmore, Escambia, Etowah, Greene, Hale, Jefferson, Lee, Lowndes, Macon, Marengo, Mobile, Monroe, Montgomery, Perry, Pickens, Pike, Randolph, Shelby, St. Clair, Sumter, Talladega, Tallapoosa, Tuscaloosa, Washington, Wilcox Florida: Escambia, Santa Rosa Georgia: Banks, Bartow, Carroll, Catoosa, Chattooga, Cherokee, Clayton, Cobb, Coweta, Dade, Dawson, DeKalb, Douglas, Fannin, Fayette, Floyd, Forsyth, Franklin, Fulton, Gilmer, Gordon, Gwinnett, Habersham, Hall, Haralson, Heard, Jackson, Lumpkin, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Troup, Union, Walker, White, Whitfield Louisiana: Ascension, Assumption, East Baton Rouge, East Feliciana, Iberia, Iberville, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, St. Bernard, St. Charles, St. Helena, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Washington, West Baton Rouge Mississippi: Amite, Clarke, Covington, Forrest, George, Greene, Hancock, Harrison, Jackson, Jasper, Jefferson Davis, Jones, Kemper, Lamar, Lauderdale, Lawrence, Lincoln, Marion, Noxubee, Pearl River, Perry, Pike, Simpson, Smith, Stone, Walthall, Wayne North Carolina: Alamance, Alexander, Alleghany, Anson, Ashe, Avery, Buncombe, Burke, Cabarrus, Caldwell, Caswell, Catawba, Chatham, Cherokee, Clay, Cleveland, Davidson, Davie, Durham, Edgecombe, Forsyth, Franklin, Gaston, Graham, Granville, Guilford, Halifax, Harnett, Haywood, Henderson, Iredell, Jackson (Eastern Band of Cherokee Indians and Jackson), Johnston, Lee, Lincoln, Macon, Madison, McDowell, Mecklenburg, Mitchell, Montgomery, Moore, Nash, Northampton, Orange, Person, Polk, Randolph, Richmond, Rockingham, Rowan, Rutherford, Scotland, Stanly, Stokes, Surry, Swain, Transylvania, Union, Vance, Wake, Warren, Watauga, Wilkes, Wilson, Yadkin, Yancey South Carolina: Cherokee, Greenville, Oconee, Pickens, Spartanburg, York 1 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC s Public Safety Support Center, coordination with state 911 Administrators and, if necessary, direct contact with individual PSAPs. " Fannin County PSAP in Georgia has re-routed 911 calls to its administrative lines without location information. " Pass Christian Police Department in Mississippi has re-routed 911 calls to another PSAP with location information. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county. 2 The following table provides cell sites out of service by county. There are 3.9% of the cell sites out of service in the affected area. The information shown was provided by the signatories to the Wireless Network Resiliency Framework Cooperative Agreement. Alabama Cell Cell Cell Sites Cell Sites Out Cell Sites Affected Sites Sites Percent Out Due to Due to Out Due to State Counties Served Out Out Damage Transport1 Power AL AUTAUGA 62 6 9.7% 2 0 4 AL BALDWIN 357 19 5.3% 3 9 7 AL BIBB 48 2 4.2% 0 0 2 AL BULLOCK 22 0 0.0% 0 0 0 AL BUTLER 44 2 4.5% 0 1 1 1 These are cell sites that are out due to issues with the (typically wireline) networks that route communications traffic to and from the cell sites. 3 AL CALHOUN 115 10 8.7% 5 1 4 AL CHAMBERS 53 0 0.0% 0 0 0 AL CHEROKEE 39 0 0.0% 0 0 0 AL CHILTON 80 8 10.0% 2 1 5 AL CHOCTAW 55 0 0.0% 0 0 0 AL CLARKE 48 5 10.4% 1 1 3 AL CLAY 22 0 0.0% 0 0 0 AL CLEBURNE 46 1 2.2% 0 0 1 AL COFFEE 46 0 0.0% 0 0 0 AL CONECUH 39 0 0.0% 0 0 0 AL COOSA 50 8 16.0% 3 0 5 AL COVINGTON 44 0 0.0% 0 0 0 AL CRENSHAW 29 0 0.0% 0 0 0 AL DALLAS 54 13 24.1% 4 1 8 AL DEKALB 84 2 2.4% 1 1 0 AL ELMORE 85 2 2.4% 1 0 1 AL ESCAMBIA 57 1 1.8% 0 1 0 AL ETOWAH 110 1 0.9% 1 0 0 AL GREENE 38 1 2.6% 0 1 0 AL HALE 25 0 0.0% 0 0 0 AL JEFFERSON 801 7 0.9% 2 0 5 AL LEE 201 1 0.5% 0 1 0 AL LOWNDES 32 3 9.4% 1 2 0 AL MACON 41 0 0.0% 0 0 0 AL MARENGO 65 8 12.3% 0 0 6 AL MOBILE 514 25 4.9% 9 7 9 AL MONROE 31 4 12.9% 0 3 1 AL MONTGOMERY 236 4 1.7% 3 0 1 AL PERRY 19 2 10.5% 0 1 1 AL PICKENS 48 0 0.0% 0 0 0 AL PIKE 48 0 0.0% 0 0 0 AL RANDOLPH 36 4 11.1% 0 0 4 AL SHELBY 274 27 9.9% 14 2 11 AL ST. CLAIR 124 10 8.1% 8 1 1 AL SUMTER 46 0 0.0% 0 0 0 AL TALLADEGA 107 11 10.3% 4 1 6 AL TALLAPOOSA 91 5 5.5% 2 0 3 AL TUSCALOOSA 309 0 0.0% 0 0 0 AL WASHINGTON 41 1 2.4% 0 0 1 4 AL WILCOX 30 4 13.3% 0 1 4 TOTAL 4,746 197 4.2% 66 36 94 Florida Cell Cell Sites Out Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Due to Due to Out Due to State Counties Served Out Out Damage Transport Power FL ESCAMBIA 278 2 0.7% 0 2 0 FL SANTA ROSA 163 4 2.5% 0 3 1 TOTAL 441 6 1.4% 0 5 1 Georgia Cell Cell Sites Out Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Due to Due to Out Due to State Counties Served Out Out Damage Transport Power GA BANKS 22 1 4.5% 0 0 1 GA BARTOW 118 4 3.4% 2 0 2 GA CARROLL 111 6 5.4% 5 0 1 GA CATOOSA 62 0 0.0% 0 0 0 GA CHATTOOGA 18 0 0.0% 0 0 0 GA CHEROKEE 251 8 3.2% 2 1 5 GA CLAYTON 218 6 2.8% 2 0 4 GA COBB 625 21 3.4% 9 2 10 GA COWETA 137 2 1.5% 1 0 1 GA DADE 40 0 0.0% 0 0 0 GA DAWSON 38 11 28.9% 5 0 6 GA DEKALB 572 34 5.9% 17 4 13 GA DOUGLAS 117 8 6.8% 7 1 0 GA FANNIN 30 9 30.0% 3 1 5 GA FAYETTE 142 0 0.0% 0 0 0 GA FLOYD 112 6 5.4% 2 0 4 GA FORSYTH 207 2 1.0% 0 0 2 GA FRANKLIN 33 0 0.0% 0 0 0 GA FULTON 1,588 147 9.3% 47 54 46 GA GILMER 44 5 11.4% 1 1 3 GA GORDON 52 0 0.0% 0 0 0 5 GA GWINNETT 598 29 4.8% 14 2 13 GA HABERSHAM 45 13 28.9% 5 1 7 GA HALL 152 11 7.2% 3 1 7 GA HARALSON 40 5 12.5% 1 0 4 GA HEARD 18 0 0.0% 0 0 0 GA JACKSON 86 4 4.7% 3 0 1 GA LUMPKIN 45 18 40.0% 12 0 6 GA MURRAY 43 1 2.3% 0 0 1 GA PAULDING 131 16 12.2% 8 1 7 GA PICKENS 39 4 10.3% 3 0 1 GA POLK 42 5 11.9% 2 0 3 GA RABUN 22 8 36.4% 0 0 8 GA STEPHENS 27 3 11.1% 1 0 2 GA TOWNS 15 0 0.0% 0 0 0 GA TROUP 108 2 1.9% 0 2 0 GA UNION 29 4 13.8% 0 0 3 GA WALKER 77 0 0.0% 0 0 0 GA WHITE 34 12 35.3% 8 0 3 GA WHITFIELD 98 3 3.1% 1 0 2 TOTAL 6,186 408 6.6% 164 71 171 Louisiana Cell Cell Sites Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Out Due to Due to Out Due to State Counties Served Out Out Damage Transport Power LA ASCENSION 93 0 0.0% 0 0 0 LA ASSUMPTION 19 0 0.0% 0 0 0 EAST BATON LA ROUGE 366 0 0.0% 0 0 0 EAST LA FELICIANA 27 0 0.0% 0 0 0 LA IBERIA 50 0 0.0% 0 0 0 LA IBERVILLE 43 0 0.0% 0 0 0 LA JEFFERSON 310 64 20.6% 15 8 39 LA LAFOURCHE 84 9 10.7% 2 2 5 LA LIVINGSTON 113 0 0.0% 0 0 0 LA ORLEANS 364 49 13.5% 12 6 26 LA PLAQUEMINES 58 18 31.0% 3 1 14 6 LA ST. BERNARD 39 9 23.1% 4 0 5 LA ST. CHARLES 42 4 9.5% 3 0 1 LA ST. HELENA 16 0 0.0% 0 0 0 LA ST. JAMES 21 0 0.0% 0 0 0 ST. JOHN THE LA BAPTIST 28 1 3.6% 0 0 1 LA ST. MARTIN 51 0 0.0% 0 0 0 LA ST. MARY 56 0 0.0% 0 0 0 LA ST. TAMMANY 265 17 6.4% 6 0 11 LA TANGIPAHOA 131 0 0.0% 0 0 0 LA TERREBONNE 88 9 10.2% 1 2 6 LA WASHINGTON 61 0 0.0% 0 0 0 WEST BATON LA ROUGE 33 0 0.0% 0 0 0 TOTAL 2,358 180 7.6% 46 19 108 Mississippi Cell Cell Sites Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Out Due to Due to Out Due to State Counties Served Out Out Damage Transport Power MS AMITE 25 0 0.0% 0 0 0 MS CLARKE 30 0 0.0% 0 0 0 MS COVINGTON 26 0 0.0% 0 0 0 MS FORREST 91 1 1.1% 0 0 1 MS GEORGE 41 1 2.4% 0 0 1 MS GREENE 37 2 5.4% 0 0 2 MS HANCOCK 63 9 14.3% 4 0 5 MS HARRISON 218 34 15.6% 14 0 20 MS JACKSON 134 10 7.5% 0 3 7 MS JASPER 28 0 0.0% 0 0 0 JEFFERSON MS DAVIS 8 0 0.0% 0 0 0 MS JONES 55 0 0.0% 0 0 0 MS KEMPER 28 0 0.0% 0 0 0 MS LAMAR 66 0 0.0% 0 0 0 MS LAUDERDALE 109 0 0.0% 0 0 0 MS LAWRENCE 9 0 0.0% 0 0 0 MS LINCOLN 52 1 1.9% 0 1 0 7 MS MARION 30 0 0.0% 0 0 0 MS NOXUBEE 20 0 0.0% 0 0 0 MS PEARL RIVER 85 0 0.0% 0 0 0 MS PERRY 26 0 0.0% 0 0 0 MS PIKE 45 1 2.2% 1 0 0 MS SIMPSON 29 0 0.0% 0 0 0 MS SMITH 14 0 0.0% 0 0 0 MS STONE 20 1 5.0% 0 1 0 MS WALTHALL 25 0 0.0% 0 0 0 MS WAYNE 30 0 0.0% 0 0 0 TOTAL 1,344 60 4.5% 19 5 36 North Carolina Cell Cell Cell Sites Cell Sites Out Cell Sites Affected Sites Sites Percent Out Due to Due to Out Due to State Counties Served Out Out Damage Transport Power NC ALAMANCE 161 1 0.6% 0 0 1 NC ALEXANDER 38 1 2.6% 1 0 0 NC ALLEGHANY 4 0 0.0% 0 0 0 NC ANSON 43 1 2.3% 0 1 0 NC ASHE 5 0 0.0% 0 0 0 NC AVERY 24 0 0.0% 0 0 0 NC BUNCOMBE 208 0 0.0% 0 0 0 NC BURKE 102 1 1.0% 1 0 0 NC CABARRUS 303 1 0.3% 1 0 0 NC CALDWELL 86 0 0.0% 0 0 0 NC CASWELL 20 1 5.0% 0 1 0 NC CATAWBA 182 3 1.6% 3 0 0 NC CHATHAM 118 0 0.0% 0 0 0 NC CHEROKEE 25 0 0.0% 0 0 0 NC CLAY 7 0 0.0% 0 0 0 NC CLEVELAND 98 1 1.0% 0 1 0 NC DAVIDSON 194 1 0.5% 1 0 0 NC DAVIE 74 0 0.0% 0 0 0 NC DURHAM 460 0 0.0% 0 0 0 NC EDGECOMBE 43 0 0.0% 0 0 0 NC FORSYTH 433 18 4.2% 7 7 4 NC FRANKLIN 45 0 0.0% 0 0 0 8 NC GASTON 217 2 0.9% 1 1 0 NC GRAHAM 8 0 0.0% 0 0 0 NC GRANVILLE 68 0 0.0% 0 0 0 NC GUILFORD 647 11 1.7% 2 4 5 NC HALIFAX 56 0 0.0% 0 0 0 NC HARNETT 111 1 0.9% 1 0 0 NC HAYWOOD 100 2 2.0% 1 0 0 NC HENDERSON 122 3 2.5% 2 0 1 NC IREDELL 189 3 1.6% 0 1 1 NC JACKSON 52 1 1.9% 1 0 0 NC JOHNSTON 167 0 0.0% 0 0 0 NC LEE 62 0 0.0% 0 0 0 NC LINCOLN 82 0 0.0% 0 0 0 NC MACON 36 0 0.0% 0 0 0 NC MADISON 30 0 0.0% 0 0 0 NC MCDOWELL 65 0 0.0% 0 0 0 NC MECKLENBURG 1,336 10 0.7% 3 4 3 NC MITCHELL 10 0 0.0% 0 0 0 NC MONTGOMERY 42 0 0.0% 0 0 0 NC MOORE 112 0 0.0% 0 0 0 NC NASH 128 0 0.0% 0 0 0 NC NORTHAMPTON 19 0 0.0% 0 0 0 NC ORANGE 238 0 0.0% 0 0 0 NC PERSON 45 0 0.0% 0 0 0 NC POLK 15 5 33.3% 1 0 4 NC RANDOLPH 185 1 0.5% 1 0 0 NC RICHMOND 77 1 1.3% 0 1 0 NC ROCKINGHAM 98 3 3.1% 0 1 1 NC ROWAN 131 1 0.8% 0 0 1 NC RUTHERFORD 83 3 3.6% 1 0 2 NC SCOTLAND 53 1 1.9% 0 1 0 NC STANLY 78 0 0.0% 0 0 0 NC STOKES 65 2 3.1% 0 0 2 NC SURRY 68 1 1.5% 0 1 0 NC SWAIN 19 0 0.0% 0 0 0 NC TRANSYLVANIA 22 0 0.0% 0 0 0 NC UNION 237 0 0.0% 0 0 0 NC VANCE 51 0 0.0% 0 0 0 NC WAKE 1,241 0 0.0% 0 0 0 9 NC WARREN 28 1 3.6% 1 0 0 NC WATAUGA 68 0 0.0% 0 0 0 NC WILKES 34 0 0.0% 0 0 0 NC WILSON 88 0 0.0% 0 0 0 NC YADKIN 79 1 1.3% 0 0 1 NC YANCEY 14 0 0.0% 0 0 0 TOTAL 9,349 82 0.9% 29 24 26 South Carolina Cell Cell Sites Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Out Due to Due to Out Due to State Counties Served Out Out Damage Transport Power SC CHEROKEE 70 3 4.3% 1 0 2 SC GREENVILLE 581 40 6.9% 12 5 23 SC OCONEE 121 14 11.6% 5 0 7 SC PICKENS 304 18 5.9% 5 1 10 SC SPARTANBURG 441 15 3.4% 4 6 4 SC YORK 240 0 0.0% 0 0 0 TOTAL 1,757 90 5.1% 27 12 46 The number of cell site outages in a specific area does not necessarily correspond to the availability of wireless service to consumers in that area. See Improving the Resiliency of Mobile Wireless Communications Networks, Order, 31 FCC Rcd 13745, para. 10 (2016) (recognizing the difficulties in accurately depicting the ongoing status of a wireless provider s service during emergencies). Wireless networks are often designed with numerous, overlapping cell sites that provide maximum capacity and continuity of service even when an individual site is inoperable. In addition, wireless providers frequently use temporary facilities such as cells- on-wheels (also known as COWs), increased power at operational sites, roaming agreements, or take other actions to maintain service to affected consumers during emergencies or other events that result in cell site outages. Cable Systems and Wireline (Combined) The cable system and wireline outage table reflects outages of communications service provided by cable and wireline companies in the impacted area, which may include the loss of telephone, television, and/or Internet services. Subscribers Out of State Service 10 AL 110,054 FL 1,434 GA 86,256 LA 181,885 MS 52,841 NC 126,416 SC 45,248 Broadcast: " No TV stations reported being out of service. " 6 FM radio stations reported being out of service (WGYT-LP, WJHO, WLJS-FM, WRFS, WRYD, WSHP- FM). " 1 FM radio station reported programming sent to another station (KMEZ). " 4 AM radio stations reported being out of service (WCOG, WSGN, WSHO, WSJS). 11