Communications Status Report for Areas Impacted by Hurricane Zeta November 1, 2020 The following is a report on the status of communications services in geographic areas impacted by Hurricane Zeta as of November 1, 2020 at 12:00 p.m. EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission s (FCC) Disaster Information Reporting System (DIRS). Note that the operational status of communications services during a disaster may evolve rapidly, and this report represents a snapshot in time. The following counties are in the current geographic area that is part of DIRS (the  disaster area ). Alabama: Clarke, Coosa, Dallas, Mobile, Monroe, Perry, Wilcox Georgia: Dawson, Fannin, Gilmer, Habersham, Haralson, Lumpkin, Rabun, White Louisiana: Plaquemines, St. Bernard Mississippi: Hancock, Harrison North Carolina: Polk 1 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC s Public Safety Support Center, coordination with state 911 Administrators and, if necessary, direct contact with individual PSAPs. No PSAPs were reported being affected. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area, including the percentage of cell sites out of service for each county. 2 The following table provides cell sites out of service by county. There are 4.1% of the cell sites out of service in the affected area. The information shown was provided by the signatories to the Wireless Network Resiliency Framework Cooperative Agreement. Alabama Cell Cell Sites Out Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Due to Due to Out Due to State Counties Served Out Out Damage Transport1 Power AL CLARKE 31 0 0.0% 0 0 0 AL COOSA 55 4 7.3% 0 0 4 AL DALLAS 64 3 4.7% 1 0 2 AL MOBILE 613 3 0.5% 1 2 0 AL MONROE 31 0 0.0% 0 0 0 AL PERRY 22 0 0.0% 0 0 0 AL WILCOX 30 4 13.3% 0 0 4 TOTAL 846 14 1.7% 2 2 10 Georgia Cell Cell Sites Out Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Due to Due to Out Due to State Counties Served Out Out Damage Transport Power GA DAWSON 44 3 6.8% 3 0 0 GA FANNIN 34 0 0.0% 0 0 0 GA GILMER 51 1 2.0% 0 0 1 GA HABERSHAM 55 9 16.4% 5 4 0 GA HARALSON 44 1 2.3% 1 0 0 GA LUMPKIN 49 10 20.4% 10 0 0 GA RABUN 22 1 4.5% 0 0 1 GA WHITE 38 5 13.2% 5 0 0 TOTAL 337 30 8.9% 24 4 2 1 These are cell sites that are out due to issues with the (typically wireline) networks that route communications traffic to and from the cell sites. 3 Louisiana Cell Cell Sites Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Out Due to Due to Out Due to State Counties Served Out Out Damage Transport Power LA PLAQUEMINES 67 6 9.0% 0 2 4 LA ST. BERNARD 45 7 15.6% 3 1 3 TOTAL 112 13 11.6% 3 3 7 Mississippi Cell Cell Sites Out Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Due to Due to Out Due to State Counties Served Out Out Damage Transport Power MS HANCOCK 70 2 2.9% 1 0 1 MS HARRISON 255 9 3.5% 3 6 0 TOTAL 325 11 3.4% 4 6 1 North Carolina Cell Cell Sites Out Cell Sites Out Cell Sites Affected Cell Sites Sites Percent Due to Due to Out Due to State Counties Served Out Out Damage Transport Power NC POLK 18 0 0.0% 0 0 0 TOTAL 18 0 0.0% 0 0 0 The number of cell site outages in a specific area does not necessarily correspond to the availability of wireless service to consumers in that area. See Improving the Resiliency of Mobile Wireless Communications Networks, Order, 31 FCC Rcd 13745, para. 10 (2016) (recognizing the difficulties in accurately depicting the ongoing status of a wireless provider s service during emergencies). Wireless networks are often designed with numerous, overlapping cell sites that provide maximum capacity and continuity of service even when an individual site is inoperable. In addition, wireless providers frequently use temporary facilities such as cells- on-wheels (also known as COWs), increased power at operational sites, roaming agreements, or take other actions to maintain service to affected consumers during emergencies or other events that result in cell site outages. Cable Systems and Wireline (Combined) Cable and wireline companies reported 131,675 subscribers out of service in the affected areas; this may include the loss of telephone, television, and/or Internet services. 4 Broadcast: " No TV stations reported being out of service. " 1 FM radio station reported being out of service (WRBZ) " 1 FM radio station reported programming sent to another station (KMEZ). " 2 AM radio stations reported being out of service (WSGN, WSHO). 5