CONSUMER & GOVERNMENTAL AFFAIRS BUREAU (CGB) Patrick Webre Chief  ð Consumer Policy Division  ð Disability Rights Office  ð Consumer Affairs & Outreach Division  ð Office of Native Affairs & Policy  ð Consumer Inquiries & Complaints Division  ð Office of Intergovernmental Affairs  ð Reference Information Center  ð Web & Print Publishing Division CGB 1 ROBOCALLS  ð Four Call Blocking Rulemakings  ð Reassigned Numbers Database  ð Restrictions on calls from federal, state and local government contractors  ð Limits on non-telemarketing calls to homes  ð YouMail reported a more than 20% drop in robocalls in 2020 CGB 2 ACCESSIBILITY  ð Celebrated milestone anniversaries of the ADA and CVAA  ð Improved Telecommunications RelayServices  ð Automatic Speech Recognition captioned telephone services  ð $1.5B in savings to TRS Fund CGB 3 TRIBAL AND INTERGOVERNMENTAL  ð ONAP visited visited 24 Native nations, hosted 43 events and held 20 Tribal consultations  ð Key outreach included 5G, infrastructure and 2.5 GHz rural Tribal priority window  ð NNCTF recommendations on Tribal broadband deployment and engagement  ð HRPG Best Practices  ð IAC proposals on multilingual emergency alerting, disaster response coordination and telemedicine CGB 4 CONSUMERS  ð Educating consumers about illegal and unwanted robocalls and caller ID spoofing  ð Rural Tours, Robocalls Workshop, Tech Expo  ð FCC s consumer education website: fcc.gov/consumers  ð Growing catalog of content available in multiple languages CGB 5 CONSUMERS " Process ~317,000 complaints per year, with a 99% provider response rate " Answer ~120,000 consumer calls per year " Transitioned to a fully remote call center due to pandemic with no service interruptions CGB 6 COVID-19  ð Rulings and Waivers to keep consumers informed and ensure availability of relay services  ð COVID Consumer Resources page with scam information and tips  ð Tracked company offers above and beyond the Keep AmericansConnected Pledge  ð Raised awareness of programs to help consumers CGB 7 CONSUMER & GOVERNMENTAL AFFAIRS BUREAU (CGB) Thank you! CGB 8