Federal Communications Commission Enforcement Bureau 45 L Street, NE Washington, DC 20554 March 17, 2021 VIA CERTIFIED MAIL - RETURN RECEIPT REQUESTED To: Harjot Pal Singh Batra Owner/Director Icon Global Services Ltd. Unit 3.02, Q West Building 1100 Great West Road Brentford TW8 0GP England hsbatra@iconglobal.co.uk cc: bobby@iconglobal.co.uk Re: Official Correspondence from the Federal Communications Commission Dear Mr. Batra, We have determined that Icon Global Services, Ltd. (Icon Global) is apparently transmitting illegal robocall traffic on behalf of one or more of its clients. You should investigate and, if necessary, cease transmitting such traffic immediately and take steps to prevent your network from continuing to be a source of apparent illegal robocalls. As noted below, downstream voice service providers will be authorized to block all of Icon Global s traffic if you do not take steps to  effectively mitigate illegal traffic within 48 hours, or if you fail to inform the Commission and the Traceback Consortium within fourteen (14) days of this letter (March 31, 2021) of the steps you have taken to  implement effective measures to prevent customers from using your network to make illegal calls.1 Why You Are Receiving This Notification. You are receiving this letter because one or more investigations conducted by the Commission, in conjunction with the Traceback Consortium, revealed that Icon Global apparently transmitted multiple illegal robocall campaigns from the sources listed in Attachment A. Actions You Should Take Now. Icon Global should take the following steps to resolve this matter: 1. Promptly investigate the transmissions identified above. 2. If necessary,  effectively mitigate the identified unlawful traffic by determining the source of the traffic and preventing that source from continuing to originate such traffic. 3. Implement effective safeguards to prevent customers from using your network as a platform to originate illegal calls. 1 See 47 CFR § 64.1200(k)(4). 4. Within 48 hours, inform the Commission and the Traceback Consortium of steps taken to mitigate the identified apparent illegal traffic. 5. Within fourteen (14) days of the date of this letter (March 31, 2021), inform the Commission and the Traceback Consortium of the steps Icon Global is taking to prevent customers from using its network to transmit illegal robocalls.2 Failure to provide this information within 14 days shall be equivalent to having failed to put effective measures in place.3 Consequences for Failure to Comply. If after 48 hours of issuance of this letter Icon Global continues to route or transmit harmful robocall traffic from the entities involved in these campaigns, downstream U.S.-based voice service providers may begin blocking all calls from Icon Global after notifying the Commission of their decision and providing a brief summary of their basis for making such a determination.4 Furthermore, if Icon Global fails to take sufficient mitigating actions to prevent its network from continuing to be used to transmit illegal robocalls, then downstream U.S.-based providers may block calls following notice to the Commission. Failure to act within the deadline may result in the Commission issuing a notice to all U.S.-based voice service providers that they may block ALL call traffic transmitting from your network, permanently. Please direct any inquiries regarding this letter to Daniel Stepanicich, Attorney Advisor, Telecommunications Consumers Division, Enforcement Bureau, FCC, at daniel.stepanicich@fcc.gov or (202) 418-7451; and cc: to Kristi Thompson, Division Chief, Telecommunications Consumers Division, 2 See Advanced Methods to Target and Eliminate Unlawful Robocalls, CG Docket No. 17-59, Third Report and Order, Order on Reconsideration, and Fourth Further Notice of Proposed Rulemaking, 35 FCC Rcd 7614, 7630, para. 43 (2020) (Call Blocking Safe Harbor Report and Order) 3 You are encouraged to reach out to the Commission before the deadline if you anticipate needing more time to execute this step. 4 In July 2020, the Commission adopted the Call Blocking Safe Harbor Report and Order, which authorized voice service providers to block illegal robocalls. Call Blocking Safe Harbor Report and Order, 35 FCC at 7628, para. 36; see also 47 CFR § 64.1200(k)(3)-(4). If the Commission identifies illegal traffic, based on information obtained through traceback such as that provided by the Traceback Consortium, the Commission may notify the voice service provider that it is transmitting identified probable illegal calls (or  bad traffic ) and, upon receipt of notification, the voice service provider should investigate promptly and take any steps that may be necessary to prevent the illegal caller from continuing to use the network to make such calls. Furthermore, if the notified voice service provider fails to take effective mitigation measures within 48 hours, any downstream voice service provider may block the calls from the notified provider. Call Blocking Safe Harbor Report and Order, 35 FCC Rcd at 7628-29, para. 39. Any voice service provider that decides to block traffic from the bad actor provider must notify the Commission of its decision and provide a brief summary of its basis for making such a determination prior to initiating blocking. Id. at 7630, para. 42; 47 CFR § 64.1200(k)(4). If the notified voice service provider fails to implement effective measures to prevent new and renewing customers from using its network to originate illegal calls, other downstream voice service providers may block the calls from the notified provider. Call Blocking Safe Harbor Report and Order, 35 FCC Rcd at 7630 para. 43; 47 CFR § 64.1200(k)(3)-(4). A voice service provider that decides to block traffic from the bad actor provider must notify the Commission of its decision and provide a brief summary of its basis for making such a determination prior to initiating blocking. Id. at 7630, para. 43; 47 CFR § 64.1200(k)(4). 2 Enforcement Bureau, FCC, at kristi.thompson@fcc.gov. A copy of this letter has been sent to the Traceback Consortium. Sincerely, Kristi Thompson Division Chief Telecommunications Consumers Division Enforcement Bureau Federal Communications Commission 3 ATTACHMENT A Customer Date of Call Caller ID Called Number Description Violation 47 U.S.C. § 227(b); 47 Fraudulent Apple CFR § Caprus IT February 7, 2021 Support Robocall 64.1200 47 U.S.C. § 227(b); 47 Fraudulent Apple CFR § Caprus IT February 4, 2021 Support Robocall 64.1200 47 U.S.C. § 227(b); 47 Fraudulent Apple CFR § Caprus IT February 3, 2021 Support Robocall 64.1200 47 U.S.C. § 227(b); 47 Fraudulent Apple CFR § Caprus IT January 29, 2021 Support Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Bigfoot Mediatech Administration CFR § Co. Ltd. October 19, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Yodel Technologies September 18, Administration CFR § / Yodel Voice 2020 Robocall 64.1200 47 U.S.C. § Attempted Telephone 227(b); 47 September 12, Denial of Service CFR § Pulse Telesystems 2020 Attack 64.1200 47 U.S.C. § Attempted Telephone 227(b); 47 September 10, Denial of Service CFR § Pulse Telesystems 2020 Attack 64.1200 4 47 U.S.C. § Fraudulent Bank of 227(b); 47 America Support CFR § Caprus IT September 9, 2020 Robocall 64.1200 47 U.S.C. § Fraudulent Comcast 227(b); 47 Customer Service CFR § Legacy July 22, 2020 Robocall 64.1200 47 U.S.C. § 227(b); 47 Utility Service CFR § Prestige DR Voip July 21, 2020 Imposter 64.1200 47 U.S.C. § 227(b); 47 Yodel Technologies Insurance- CFR § / Yodel Voice June 29, 2020 AutomotiveDept 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § Digipillar IT June 16, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § Digipillar IT June 16, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § Caprus IT June 15, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § Digipillar IT June 15, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § TBI Telecom June 10, 2020 Robocall 64.1200 5 47 U.S.C. § 227(b); 47 COVID-19/Election CFR § VAS RD May 26, 2020 related robocalls 64.1200 47 U.S.C. § 227(b); 47 Yodel Technologies Fraudulent CFR § / Yodel Voice May 1, 2020 Employment Advisor 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Yodel Technologies Administration CFR § / Yodel Voice April 24, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Yodel Technologies Administration CFR § / Yodel Voice April 24, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Yodel Technologies Administration CFR § / Yodel Voice April 20, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Yodel Technologies Administration CFR § / Yodel Voice April 16, 2020 Robocall 64.1200 47 U.S.C. § 227(b); 47 Health Insurance CFR § OpenCambio LLC April 15, 2020 Advisor 64.1200 47 U.S.C. § 227(b); 47 Health Insurance CFR § OpenCambio LLC April 15, 2020 Advisor 64.1200 47 U.S.C. § 227(b); 47 Health Insurance CFR § OpenCambio LLC April 15, 2020 Advisor 64.1200 6 47 U.S.C. § Social Security 227(b); 47 Administration CFR § Tech BPO March 3, 2020 Imposter 64.1200 47 U.S.C. § Social Security 227(b); 47 Administration CFR § ROHITRS February 27, 2020 Imposter 64.1200 47 U.S.C. § Social Security 227(b); 47 Administration CFR § VS Technology February 24, 2020 Imposter 64.1200 47 U.S.C. § Social Security 227(b); 47 Administration CFR § VS Technology February 24, 2020 Imposter 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § VS Technology February 21, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § VS Technology February 21, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § VS Technology February 21, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § Overseas Inc February 20, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § No Response January 31, 2020 Robocall 64.1200 7 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § No Response January 31, 2020 Robocall 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § No Response January 31, 2020 Robocall 64.1200 47 U.S.C. § Fraudulent Amazon 227(b); 47 Tech Support CFR § No Response January 21, 2020 Robocall 64.1200 47 U.S.C. § Fraudulent Apple 227(b); 47 Customer Service CFR § No Response January 2, 2020 Robocall 64.1200 47 U.S.C. § Fraudulent Apple 227(b); 47 Customer Service CFR § No Response January 2, 2020 Robocall 64.1200 47 U.S.C. § Fraudulent Apple 227(b); 47 Customer Service CFR § No Response December 4, 2019 Robocall 64.1200 47 U.S.C. § 227(b); 47 November 25, Fraudulent Visa- CFR § Checkbox Telecom 2019 Master Card scam 64.1200 47 U.S.C. § 227(b); 47 Fraudulent IRS CFR § Voxpace October 10, 2019 Impersonator 64.1200 47 U.S.C. § 227(b); 47 Fraudulent IRS CFR § No Response August 15, 2019 Impersonator 64.1200 8 47 U.S.C. § Smart Technocrats 227(b); 47 and Consultancy Fraudulent IRS CFR § Services Pvt. Ltd August 7, 2019 Impersonator 64.1200 47 U.S.C. § 227(b); 47 Tirth Informatics Fraudulent IRS CFR § Pvt Ltd July 29, 2019 Impersonator 64.1200 Fraudulent Social 47 U.S.C. § Security 227(b); 47 Administration CFR § No Response July 29, 2019 Robocall 64.1200 47 U.S.C. § 227(b); 47 Fraudulent IRS CFR § No Response July 29, 2019 Impersonator 64.1200 Fraudulent Social 47 U.S.C. § AGG RBM Comm / Security 227(b); 47 World Connect / Administration CFR § CGS July 29, 2019 Robocall 64.1200 Fraudulent Social 47 U.S.C. § AGG RBM Comm / Security 227(b); 47 World Connect / Administration CFR § CGS July 22, 2019 Robocall 64.1200 Fraudulent Social 47 U.S.C. § AGG RBM Comm / Security 227(b); 47 World Connect / Administration CFR § CGS July 22, 2019 Robocall 64.1200 Fraudulent Social 47 U.S.C. § AGG RBM Comm / Security 227(b); 47 World Connect / Administration CFR § CGS July 22, 2019 Robocall 64.1200 47 U.S.C. § 227(b); 47 Fraudulent IRS CFR § No Response July 12, 2019 Impersonator 64.1200 9 47 U.S.C. § 227(b); 47 Green Voice Fraudulent IRS CFR § Solutions July 12, 2019 Impersonator 64.1200 47 U.S.C. § 227(b); 47 CFR § No Response June 10, 2019 One Ring Scam 64.1200 47 U.S.C. § 227(b); 47 CFR § No Response June 10, 2019 One Ring Scam 64.1200 47 U.S.C. § 227(b); 47 CFR § No Response June 10, 2019 One Ring Scam 64.1200 47 U.S.C. § 227(b); 47 Fraudulent IRS CFR § No Response May 30, 2019 Impersonator 64.1200 47 U.S.C. § 227(b); 47 Fraudulent IRS CFR § Bluestar Telecom May 17, 2019 Impersonator 64.1200 47 U.S.C. § 227(b); 47 Fraudulent IRS CFR § Bluestar Telecom May 14, 2019 Impersonator 64.1200 47 U.S.C. § 227(b); 47 CFR § Legacy May 2, 2019 One Ring Scam 64.1200 10