Communications Status Report for Areas Impacted by the Power Outage in Puerto Rico April 9, 2022 The following is a report on the status of communications services in geographic areas impacted by Power Outage in Puerto Rico as of April 9, 2022 at 11:00 a.m. EDT. This report incorporates network outage data submitted by communications providers to the Federal Communications Commission’s (FCC) Disaster Information Reporting System (DIRS). Note that the operational status of communications services during an event may evolve rapidly, and this report represents a snapshot in time. This report also summarizes certain regulatory actions taken by the FCC to assist areas impacted by the power outage in Puerto Rico. All the municipalities in Puerto Rico are in the current geographic area that is part of DIRS (the “disaster area”) for today’s report. Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa and Yauco. 1 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public Safety Support Center, coordination with state 911 Administrators and, if necessary, direct contact with individual PSAPs. Puerto Rico: No PSAPs are reported as being affected. Wireless Services The following section describes the status of wireless communications services and restoration in the disaster area. The chart below shows trends: Percent of Cell Sites Out of Service in the Disaster Area by Date 20% 18% 16% 14% 12% 10% 8% 6% 4% 2% 0% 8-Apr 9-Apr PR The following chart shows the number of cell sites out of service by cause: 2 Number of Cell Sites Out of Service by Cause by Date 400 350 300 250 200 150 100 50 0 8-Apr 9-Apr Damage Transport Power The current status of wireless communications services and restoration by municipality is shown by the following chart and map. 3 The following table provides cell sites out of service by municipality. 14.2% (down from 18.6% yesterday) of the cell sites in the affected area in Puerto Rico are out of service. Puerto Rico Cell Cell Cell Sites Cell Sites Out Cell Sites Affected Sites Sites Percent Out Due to Due to Out Due to State Municipality Served Out Out Damage Transport Power PR ADJUNTAS 5 1 20.0% 0 0 0 PR AGUADA 12 0 0.0% 0 0 0 PR AGUADILLA 35 9 25.7% 0 0 3 PR AGUAS BUENAS 14 1 7.1% 0 0 1 PR AIBONITO 15 4 26.7% 0 0 1 PR ANASCO 13 1 7.7% 0 0 0 PR ARECIBO 42 2 4.8% 0 0 1 PR ARROYO 8 1 12.5% 0 0 1 PR BARCELONETA 18 4 22.2% 1 0 4 4 Cell Cell Cell Sites Cell Sites Out Cell Sites Affected Sites Sites Percent Out Due to Due to Out Due to State Municipality Served Out Out Damage Transport Power PR BARRANQUITAS 13 1 7.7% 0 0 0 PR BAYAMON 153 20 13.1% 4 1 5 PR CABO ROJO 31 4 12.9% 0 0 0 PR CAGUAS 106 8 7.5% 1 0 2 PR CAMUY 12 2 16.7% 0 0 1 PR CANOVANAS 20 4 20.0% 0 0 1 PR CAROLINA 123 30 24.4% 0 1 8 PR CATANO 23 5 21.7% 1 0 1 PR CAYEY 29 0 0.0% 0 0 1 PR CEIBA 8 0 0.0% 0 0 0 PR CIALES 10 0 0.0% 0 0 0 PR CIDRA 20 3 15.0% 0 0 1 PR COAMO 16 1 6.3% 1 0 1 PR COMERIO 14 1 7.1% 1 0 0 PR COROZAL 19 6 31.6% 1 0 1 PR CULEBRA 5 1 20.0% 0 0 1 PR DORADO 21 2 9.5% 0 0 1 PR FAJARDO 29 4 13.8% 0 0 1 PR FLORIDA 6 1 16.7% 1 0 0 PR GUANICA 12 0 0.0% 0 0 1 PR GUAYAMA 24 2 8.3% 0 0 0 PR GUAYANILLA 6 2 33.3% 0 0 0 PR GUAYNABO 86 8 9.3% 0 1 5 PR GURABO 29 6 20.7% 0 0 1 PR HATILLO 29 5 17.2% 0 0 2 PR HORMIGUEROS 5 0 0.0% 0 0 0 PR HUMACAO 29 6 20.7% 0 0 2 PR ISABELA 33 4 12.1% 0 0 3 PR JAYUYA 6 1 16.7% 1 0 0 PR JUANA DIAZ 22 4 18.2% 0 0 2 PR JUNCOS 17 4 23.5% 0 0 0 PR LAJAS 12 3 25.0% 0 1 1 PR LARES 12 3 25.0% 0 0 3 PR LAS MARIAS 6 2 33.3% 0 0 0 PR LAS PIEDRAS 15 2 13.3% 0 0 2 PR LOIZA 7 4 57.1% 0 0 1 5 Cell Cell Cell Sites Cell Sites Out Cell Sites Affected Sites Sites Percent Out Due to Due to Out Due to State Municipality Served Out Out Damage Transport Power PR LUQUILLO 9 5 55.6% 0 0 0 PR MANATI 26 5 19.2% 1 0 1 PR MARICAO 5 0 0.0% 0 0 0 PR MAUNABO 8 0 0.0% 0 0 1 PR MAYAGUEZ 65 9 13.8% 0 0 7 PR MOCA 19 5 26.3% 0 0 2 PR MOROVIS 12 0 0.0% 0 0 0 PR NAGUABO 14 2 14.3% 0 0 0 PR NARANJITO 17 2 11.8% 1 0 1 PR OROCOVIS 14 1 7.1% 0 0 1 PR PATILLAS 8 2 25.0% 0 0 0 PR PENUELAS 13 4 30.8% 0 0 2 PR PONCE 88 19 21.6% 0 2 8 PR QUEBRADILLAS 15 2 13.3% 0 0 2 PR RINCON 7 0 0.0% 0 0 0 PR RIO GRANDE 39 9 23.1% 0 1 4 PR SABANA GRANDE 10 2 20.0% 0 0 1 PR SALINAS 19 2 10.5% 0 0 0 PR SAN GERMAN 23 6 26.1% 0 0 0 PR SAN JUAN 358 32 9.0% 4 2 14 PR SAN LORENZO 15 1 6.7% 0 0 2 PR SAN SEBASTIAN 17 3 17.6% 0 0 1 PR SANTA ISABEL 12 1 8.3% 0 0 1 PR TOA ALTA 28 1 3.6% 0 0 1 PR TOA BAJA 38 3 7.9% 0 0 1 PR TRUJILLO ALTO 55 4 7.3% 0 1 2 PR UTUADO 22 3 13.6% 0 0 1 PR VEGA ALTA 21 2 9.5% 1 0 0 PR VEGA BAJA 32 5 15.6% 1 0 2 PR VIEQUES 8 2 25.0% 1 0 1 PR VILLALBA 11 6 54.5% 1 0 0 PR YABUCOA 21 2 9.5% 0 0 0 PR YAUCO 16 5 31.3% 1 0 0 TOTAL 2,235 317 14.2% 23 10 115 6 The number of cell site outages in a specific area does not necessarily correspond to the availability of wireless service to consumers in that area. See Improving the Resiliency of Mobile Wireless Communications Networks, Order, 31 FCC Rcd 13745, para. 10 (2016) (recognizing the difficulties in accurately depicting the ongoing status of a wireless provider’s service during emergencies). Wireless networks are often designed with numerous, overlapping cell sites that provide maximum capacity and continuity of service even when an individual site is inoperable. In addition, wireless providers frequently use temporary facilities such as cells- on-wheels (also known as COWs), increased power at operational sites, roaming agreements, or take other actions to maintain service to affected consumers during emergencies or other events that result in cell site outages. Cable Systems and Wireline (Combined) Cable and wireline companies reported 74,950 (down from 267,111 yesterday) subscribers out of service in the disaster area in Puerto Rico; this may include the loss of telephone, television, and/or Internet services: The following chart illustrates the trends in the number of subscribers out of service in Puerto Rico: Total Number of Wireline/Cable Users Affected in the Disaster Area By Date 250,000 200,000 150,000 100,000 50,000 0 8-Apr 9-Apr PR Broadcast: WVID, an FM station, is now operational. Television stations status: • No TV stations reported being out of service. 7 FM Radio stations status: • No FM stations reported being out of service. AM Radio stations status: • No AM stations reported being out of service. Special Temporary Authority (STA)/Waivers/Extensions The Federal Communications Commission (FCC) may grant Special Temporary Authority (STA) to permit immediate or temporary operation of certain radio facilities during emergencies or other urgent conditions, as well as waivers to support emergency communications and service restoration. For the power outage in Puerto Rico, there have been no STAs or waivers granted. 8