Communications Status Report for Areas Impacted by Hurricane Fiona September 18, 2022 The following is a report on the status of communications services in geographic areas impacted by Hurricane Fiona as of September 18, 2022, at 11:00 a.m. EDT.1 This report incorporates network outage data submitted by communications providers to the Federal Communications Commission (FCC) Disaster Information Reporting System (DIRS). Note that the operational status of communications services during an event may evolve rapidly, and this report represents a snapshot in time. The following counties/municipalities in Puerto Rico and the U.S. Virgin Islands are in the current geographic area that is part of DIRS (the “disaster area”) for today’s report. Puerto Rico: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Aibonito, Anasco, Arecibo, Arroyo, Barceloneta, Barranquitas, Bayamon, Cabo Rojo, Caguas, Camuy, Canovanas, Carolina, Catano, Cayey, Ceiba, Ciales, Cidra, Coamo, Comerio, Corozal, Culebra, Dorado, Fajardo, Florida, Guanica, Guayama, Guayanilla, Guaynabo, Gurabo, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Diaz, Juncos, Lajas, Lares, Las Marias, Las Piedras, Loiza, Luquillo, Manati, Maricao, Maunabo, Mayaguez, Moca, Morovis, Naguabo, Naranjito, Orocovis, Patillas, Penuelas, Ponce, Quebradillas, Rincon, Rio Grande, Sabana Grande, Salinas, San German, San Juan, San Lorenzo, San Sebastian, Santa Isabel, Toa Alta, Toa Baja, Trujillo Alto, Utuado, Vega Alta, Vega Baja, Vieques, Villalba, Yabucoa, and Yauco U.S. Virgin Islands: St. Croix, St. John, and St. Thomas 911 Services The Public Safety and Homeland Security Bureau (PSHSB) learns the status of each Public Safety Answering Point (PSAP) through the filings of 911 Service Providers in DIRS, reporting to the FCC’s Public Safety Support Center, coordination with state 911 Administrators, and, if necessary, direct contact with individual PSAPs. Puerto Rico: No PSAPs are reported as being affected. U.S. Virgin Islands: No PSAPs are reported as being affected. Wireless Services The following section describes the status of wireless communications services in the disaster area as reported in DIRS. 1 The National Hurricane Center upgraded Tropical Storm Fiona to Hurricane Fiona on September 18, 2022. See National Hurricane Center Public Advisory – Hurricane Fiona, https://www.nhc.noaa.gov/archive/2022/al07/al072022.public.017.shtml (last visited Sep 18, 2022) 1 The following table provides cell sites out of service by county. 6.9% of the cell sites in the affected area are out of service. The information shown was provided by communications carriers providing services in Puerto Rico and the U.S. Virgin Islands. Puerto Rico Cell Cell Sites Cell Cell Cell Sites Cell Sites Sites Up but Affected Sites Sites Percent Out Due Out Due to Out Due On Back- State Counties Served Out Out to Damage Transport to Power up Power PR ADJUNTAS 10 0 0.0% 0 0 0 3 PR AGUADA 19 0 0.0% 0 0 0 0 PR AGUADILLA 46 1 2.2% 0 0 1 3 PR AGUAS BUENAS 17 3 17.6% 0 0 3 4 PR AIBONITO 18 5 27.8% 0 0 5 2 PR ANASCO 16 1 6.3% 0 0 1 4 PR ARECIBO 54 0 0.0% 0 0 0 0 2 PR ARROYO 10 0 0.0% 0 0 0 0 PR BARCELONETA 18 0 0.0% 0 0 0 0 PR BARRANQUITAS 15 1 6.7% 0 0 1 1 PR BAYAMON 145 11 7.6% 0 1 11 7 PR CABO ROJO 40 1 2.5% 0 0 1 0 PR CAGUAS 100 6 6.0% 0 0 6 7 PR CAMUY 14 0 0.0% 0 0 0 1 PR CANOVANAS 23 3 13.0% 0 0 3 5 PR CAROLINA 108 7 6.5% 0 1 7 5 PR CATANO 22 0 0.0% 0 0 0 1 PR CAYEY 36 7 19.4% 0 0 7 9 PR CEIBA 10 1 10.0% 0 0 1 3 PR CIALES 13 1 7.7% 0 0 1 5 PR CIDRA 25 5 20.0% 0 0 5 5 PR COAMO 16 4 25.0% 0 0 4 3 PR COMERIO 14 3 21.4% 0 0 3 5 PR COROZAL 21 4 19.0% 0 0 4 4 PR CULEBRA 6 2 33.3% 0 0 2 1 PR DORADO 31 3 9.7% 0 0 3 4 PR FAJARDO 26 5 19.2% 0 0 5 2 PR FLORIDA 5 0 0.0% 0 0 0 0 PR GUANICA 15 0 0.0% 0 0 0 0 PR GUAYAMA 28 8 28.6% 0 0 8 2 PR GUAYANILLA 8 0 0.0% 0 0 0 2 PR GUAYNABO 80 3 3.8% 0 0 3 5 PR GURABO 29 6 20.7% 0 0 6 6 PR HATILLO 27 0 0.0% 0 0 0 0 PR HORMIGUEROS 7 0 0.0% 0 0 0 0 PR HUMACAO 39 5 12.8% 0 0 5 6 PR ISABELA 27 0 0.0% 0 0 0 2 PR JAYUYA 6 0 0.0% 0 0 0 3 PR JUANA DIAZ 26 2 7.7% 0 0 2 2 PR JUNCOS 20 4 20.0% 0 0 4 4 PR LAJAS 11 0 0.0% 0 1 0 0 PR LARES 16 0 0.0% 0 0 0 0 PR LAS MARIAS 9 1 11.1% 0 0 1 1 PR LAS PIEDRAS 12 1 8.3% 0 0 1 3 PR LOIZA 10 0 0.0% 0 0 0 1 PR LUQUILLO 12 1 8.3% 0 0 1 2 3 PR MANATI 33 0 0.0% 0 0 0 5 PR MARICAO 6 0 0.0% 0 0 0 1 PR MAUNABO 10 1 10.0% 0 0 1 4 PR MAYAGUEZ 61 0 0.0% 0 0 0 4 PR MOCA 18 0 0.0% 0 0 0 1 PR MOROVIS 16 0 0.0% 0 0 0 2 PR NAGUABO 17 3 17.6% 0 0 2 3 PR NARANJITO 22 0 0.0% 0 0 0 3 PR OROCOVIS 13 4 30.8% 0 0 4 3 PR PATILLAS 10 1 10.0% 0 0 1 1 PR PENUELAS 16 0 0.0% 0 0 0 2 PR PONCE 84 4 4.8% 0 0 4 5 PR QUEBRADILLAS 15 0 0.0% 0 0 0 1 PR RINCON 9 0 0.0% 0 0 0 1 PR RIO GRANDE 35 6 17.1% 0 0 6 3 SABANA PR GRANDE 9 0 0.0% 0 0 0 0 PR SALINAS 23 5 21.7% 0 0 3 5 PR SAN GERMAN 25 1 4.0% 0 0 1 0 PR SAN JUAN 332 18 5.4% 0 0 18 9 PR SAN LORENZO 19 0 0.0% 0 0 0 6 PR SAN SEBASTIAN 20 0 0.0% 0 0 0 0 PR SANTA ISABEL 16 1 6.3% 0 0 1 3 PR TOA ALTA 36 1 2.8% 0 0 1 3 PR TOA BAJA 44 1 2.3% 0 0 1 4 PR TRUJILLO ALTO 53 2 3.8% 0 0 2 3 PR UTUADO 22 0 0.0% 0 0 0 1 PR VEGA ALTA 26 2 7.7% 0 0 2 3 PR VEGA BAJA 31 0 0.0% 0 0 0 5 PR VIEQUES 9 2 22.2% 0 0 2 2 PR VILLALBA 12 3 25.0% 0 0 3 1 PR YABUCOA 28 5 17.9% 0 0 5 5 PR YAUCO 19 0 0.0% 0 0 0 3 TOTAL 2,342 165 7.0% 0 3 162 215 U.S. Virgin Islands Cell Cell Cell Sites Cell Sites Out Cell Sites Affected Sites Sites Percent Out Due to Due to Out Due Cell Sites State Counties Served Out Out Damage Transport to Power Up but On 4 Back-up Power VI ST. CROIX 18 0 0.0% 0 0 0 5 VI ST. JOHN 4 0 0.0% 0 0 0 0 ST. VI THOMAS 20 0 0.0% 0 0 0 3 TOTAL 42 0 0.0% 0 0 0 8 The number of cell site outages in a specific area does not necessarily correspond to the availability of wireless service to consumers in that area. See Improving the Resiliency of Mobile Wireless Communications Networks, Order, 31 FCC Rcd 13745, para. 10 (2016) (recognizing the difficulties in accurately depicting the ongoing status of a wireless provider’s service during emergencies). Wireless networks are often designed with numerous, overlapping cell sites that provide maximum capacity and continuity of service even when an individual site is inoperable. In addition, wireless providers frequently use temporary facilities, such as cells- on-wheels (also known as COWs), increase power at operational sites, initiate roaming agreements, or take other actions to maintain service to affected consumers during emergencies or other events that result in cell site outages. Cable Systems and Wireline (Combined) Cable and wireline companies reported 1,028,960 subscribers out of service in the disaster area for Hurricane Fiona; this includes the loss of telephone, television, and/or Internet services. Broadcast: Television stations status: • No TV stations are reported as being out of service. FM Radio stations status: • No FM stations are reported as being out of service. AM Radio stations status: • No AM stations are reported as being out of service. Special Temporary Authority (STA)/Waivers/Extensions The Federal Communications Commission (FCC) may grant Special Temporary Authority (STA) to permit immediate or temporary operation of certain radio facilities during emergencies or other urgent conditions, as well as waivers to support emergency communications and service restoration. For Hurricane Fiona, the FCC has not received any requests for STAs, waivers, or extensions. 5