Federal Communications Commission	

Before the
FEDERAL COMMUNICATIONS COMMISSION
WASHINGTON, D.C. 20554


In the Matter of

Ensuring the Reliability and Resiliency of the 988 Suicide & Crisis Lifeline

Amendments to Part 4 of the Commission’s Rules Concerning Disruptions to Communications

Implementation of the National Suicide Hotline Improvement Act of 2018

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PS Docket No. 23-5


PS Docket No. 15-80


WC Docket No. 18-336
ERRATUM 

Released:  October 30, 2023

By the Chief, Public Safety and Homeland Security Bureau:

On July 21, 2023, the Commission released a Report and Order, FCC 23-57, in the above-captioned proceeding.  To conform with the publishing conventions of the National Archives and Records Administration’s Office of the Federal Register, this Erratum amends Appendix A of the Report and Order as indicated below:

1. Section 4.9(i) is corrected to read as follows:  

(i) 988 Special facility outage notification.  All cable, satellite, wireless, wireline, interconnected VoIP, and covered 988 service providers shall notify any official at a 988 special facility who has been designated by the affected 988 special facility as the provider’s contact person(s) for communications outages at the facility of any outage that potentially affects that 988 special facility (as defined in § 4.5(f)) in the following manner:
(1) Appropriate contact information.  To ensure prompt delivery of outage notifications to 988 special facilities, covered 988 service providers shall exercise special diligence to identify, maintain, and, on an annual basis, confirm current contact information appropriate for outage notification for each 988 special facility that serves areas that the service provider serves.
(2) Content of notification.  Covered 988 service providers’ outage notifications must convey all available material information about the outage.  For the purpose of this paragraph (i), “material information” includes the following, where available:
(i) An identifier unique to each outage;
(ii) The name, telephone number, and email address at which the notifying 988 service provider can be reached for follow up;
(iii) The name of the covered 988 service provider experiencing the outage;
(iv) The date and time when the incident began (including a notation of the relevant time zone);
(v) The types of communications service(s) affected;
(vi) The geographic area affected by the outage;
(vii) A statement of the notifying covered 988 service provider’s expectations for how the outage potentially affects the special facility (e.g., dropped calls or missing metadata);
(viii) Expected date and time of restoration, including a notation of the relevant time zone;
(ix) The best-known cause of the outage; and
(x) A statement of whether the message is the notifying covered 988 service provider’s initial notification to the special facility, an update to an initial notification, or a message intended to be the service provider’s final assessment of the outage.
(3) Means of notification.  Covered 988 service providers’ outage notifications must be transmitted by telephone and in writing via electronic means in the absence of another method mutually agreed upon in writing in advance by the special facility and the service provider.
(4) Timing of initial notification.  Covered 988 service providers shall provide an outage notification to a potentially affected 988 special facility as soon as possible, but no later than within 30 minutes of discovering that they have experienced on any facilities that they own, operate, lease, or otherwise utilize, an outage that potentially affects a 988 special facility (as defined in § 4.5(f)).
(5) Follow-up notification.  Covered 988 service providers shall communicate additional material information to potentially affected 988 special facilities in notifications subsequent to the initial notification as soon as possible after that information becomes available, but providers shall send the first follow-up notification to potentially affected 988 special facilities no later than two hours after the initial contact.  After that, covered 988 service providers are required to continue to provide material information to the special facilities as soon as possible after discovery of the new material information until the outage is completely repaired and service is fully restored.

						FEDERAL COMMUNICATIONS COMMISSION




						Debra Jordan
						Chief, Public Safety and Homeland Security Bureau

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