*Pages 1--19 from Microsoft Word - 10398.doc* Federal Communications Commission FCC 01- 208 Appendix B New York Performance Metrics All data included here is taken from the New York Carrier- to- Carrier Reports. This table is provided as a reference tool for the convenience of the reader. No conclusions are to be drawn from the raw data contained in this table. Our analysis is based on the totality of the circumstances, such that we may use non- metric evidence, and may rely more heavily on some metrics more than others, in making our determination. The inclusion of these particular metrics in this table does not necessarily mean that we relied on all of these metrics, nor that other metrics may not also be important in our analysis. Some metrics that we have relied on in the past and may rely on for a future application were not included here because there was no data provided for them (usually either because there was no activity, or because the metrics are still under development). Metrics with no retail analog provided are usually compared with a benchmark. Note that for some metrics during the period provided there may be changes in the metric definition, or changes in the retail analog applied, making it difficult to compare the data over time. 1 Federal Communications Commission FCC 01- 208 B- 2 AGGREGATE METRICS Metric No. Metric Name Preorder and OSS Availability: PO- 1- 01 OSS Response Times - Customer Service Record PO- 1- 02 OSS Response Times - Due Date Availability PO- 1- 03 OSS Response Times - Address Validation PO- 1- 04 OSS Response Times - Product & Service Availability PO- 1- 05 OSS Response Times - Telephone No. Avail & Reservation PO- 1- 06 OSS Response Times - Facility Avail (Loop Qualification) PO- 1- 07 OSS Response Times - Rejected Query PO- 1- 08 OSS Response Times - % Timeouts PO- 1- 09 OSS Response Times - Parsed CSR PO- 8- 01 Average Response Time - Manual Loop Qualification PO- 8- 02 Average Response Time - Engineering Record Request PO- 2- 01 OSS Interf. Avail. – Total PO- 2- 02 OSS Interf. Avail. – Prime Time PO- 2- 03 OSS Interf. Avail. – Non- Prime MR- 1- 01 OSS M& R Response Times - Create Trouble MR- 1- 02 OSS M& R Response Times - Status Trouble MR- 1- 03 OSS M& R Response Times - Modify Trouble MR- 1- 04 OSS M& R Response Times - Request Cancellation of Trbl MR- 1- 05 OSS M& R Response Times -Trbl Reprt History (by TN/ Circ) MR- 1- 06 OSS M& R Response Times - Test Trouble (POTS Only) Change Management, Billing, OS/ DA: PO- 4- 01 Change Man. Notices: % Notices Sent on Time PO- 4- 01 Change Man. Confirmations: % Notices Sent on Time BI- 1- 02 Billing - % DUF in 4 Business Days BI- 2- 01 Timeliness of Carrier Bill Metric No. Metric Name BI- 3- 01 % Billing Adjustments - Dollars Adjusted BI- 3- 02 % Billing Adjustments - Number of Adjustments OD- 1- 01 Average Speed of Answer – Operator Services OD- 1- 02 Average Speed of Answer – Directory Assistance Interconnection and Collocation: NP- 1- 01 % Final Trunk Groups Exceeding Blocking Standard NP- 1- 03 Number FTG Exceeding Blocking Std. – 2 Months NP- 1- 04 Number FTG Exceeding Blocking Std. – 3 Months NP- 2- 01 % On Time Response to Request for Physical Collocation NP- 2- 02 % On Time Response to Request for Virtual Collocation NP- 2- 05 % On Time – Physical Collocation NP- 2- 06 % On Time – Virtual Collocation NP- 2- 07 Average Delay Days – Physical Collocation NP- 2- 08 Average Delay Days – Virtual Collocation Ordering: OR- 1- 02 % On Time LSRC – Flow Through OR- 1- 04 % On Time LSRC/ ASRC No Facility Check OR- 1- 06 % On Time LSRC/ ASRC Facility Check OR- 1- 10 % On Time ASRC Facility Check DS1& DS3 OR- 1- 12 % On Time FOC OR- 2- 02 % On Time LSR Reject – Flow Through OR- 2- 04 % On Time LSR/ ASR Reject No Facility Check OR- 2- 06 % On Time LSR/ ASR Reject Facility Check OR- 2- 08 % On Time LSR Reject No Facility Check OR- 2- 10 % On Time LSR Reject Facility Check OR- 2- 12 % On Time Trunk ASR Reject 2 Federal Communications Commission FCC 01- 208 B- 3 Metric No. Metric Name OR- 3- 01 % Rejects OR- 4- 02 Completion Notice – % On Time OR- 4- 05 Work Completion Notice – % On Time OR- 4- 07 % SOP to Bill Completion >= 5 Business Days OR- 4- 08 % SOP to Bill Completion > 1 Business Day OR- 5- 01 % Flow Through - Total OR- 5- 03 % Flow Through Achieved OR- 6- 01 % Accuracy - Orders* OR- 6- 02 % Accuracy – Opportunities* OR- 6- 03 % Accuracy – LSRC** OR- 7- 01 % Order Confirmation/ Rejects sent within 3 Business Days OR- 8- 01 % Acknowledgements onTime OR- 9- 01 % Acknowledgement Completeness Provisioning: PR- 2- 01 Av. Completed Interval - Total No Dispatch PR- 2- 02 Average Interval Completed – Total Dispatch PR- 2- 03 Av. Completed Interval - Dispatch (1- 5 Lines) PR- 2- 04 Av. Completed Interval - Dispatch (6- 9 Lines) PR- 2- 05 Av. Completed Interval - Dispatch (>= 10 Lines) PR- 2- 06 Av. Interval Completed – DS0 PR- 2- 07 Av. Interval Completed – DS1 PR- 2- 08 Av. Interval Completed – DS3 PR- 2- 09 Av. Interval Completed – Total PR- 4- 01 % Missed Appointment – Verizon – Total PR- 4- 02 Average Delay Days – Total PR- 4- 04 % Missed Appointment – Verizon – Dispatch PR- 4- 05 % Missed Appointment – Verizon – No Dispatch PR- 4- 14 % Completed On Time [With Serial Number] PR- 6- 01 % Install. Troubles Reported within 30 Days PR- 6- 02 % Installation Troubles reported within 7 Days Metric No. Metric Name PR- 8- 01 Open Orders in a Hold Status > 30 Days PR- 8- 02 Open Orders in a Hold Status > 90 Days PR- 9- 01 % On Time Performance – Hot Cut Loop Maintenance and Repair: MR- 2- 01 Network Trouble Report Rate – Total MR- 2- 02 Network Trouble Report Rate – Loop MR- 2- 03 Network Trouble Report Rate – Central Office MR- 3- 01 % Missed Repair Appointment – Loop MR- 3- 02 % Missed Repair Appointment – Central Office MR- 4- 01 Mean Time To Repair – Total MR- 4- 02 Mean Time To Repair – Loop Trouble MR- 4- 03 Mean Time To Repair – Central Office Trouble MR- 4- 05 % Out of Service > 2 Hours MR- 4- 06 % Out of Service > 4 Hours MR- 4- 07 % Out of Service > 12 Hours MR- 4- 08 % Out of Service > 24 Hours MR- 5- 01 % Repeat Reports within 30 Days 3 Federal Communications Commission FCC 01- 208 B- 4 DISAGGREGATED METRICS Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes Preorder and OSS Interface Availability OSS Response Times PO- 1- 01 Customer Service Record - EDI 2. 75 2. 42 2. 76 2. 37 2. 69 2. 38 2. 70 2. 85 PO- 1- 01 Customer Service Record - CORBA 2.75 1.19 2.76 1.03 2.69 1.08 2.70 1.23 PO- 1- 01 Customer Service Record - Web GUI 2. 75 5. 59 2. 76 3. 50 2. 69 1. 62 2. 70 3. 20 PO- 1- 02 Due Date Availability - EDI 0. 12 3. 67 0. 14 2. 62 0. 12 2. 48 0. 13 2. 77 PO- 1- 02 Due Date Availability - CORBA 0. 12 1. 97 0. 14 0. 71 0. 12 NA 0. 13 NA PO- 1- 02 Due Date Availability - Web GUI 0. 12 5. 39 0. 14 2. 47 0. 12 1. 22 0. 13 2. 35 PO- 1- 03 Address Validation - EDI 4. 72 3. 65 4. 46 3. 67 4. 48 4. 29 4. 33 4. 93 PO- 1- 03 Address Validation - CORBA 4. 72 2. 16 4. 46 2. 30 4. 48 2. 68 4. 33 2. 35 PO- 1- 03 Address Validation - Web GUI 4. 72 6. 72 4. 46 5. 35 4. 48 2. 45 4. 33 5. 27 PO- 1- 04 Product & Service Availability - EDI 0. 18 3. 66 7. 40 9. 93 8. 97 9. 16 8. 33 10. 81 4a PO- 1- 04 Product & Service Availability - CORBA 0. 18 6. 15 7. 40 0. 00 8. 97 NA 8. 33 NA PO- 1- 04 Product & Service Availability - Web GUI 0. 18 14. 99 7. 40 8. 80 8. 97 4. 93 8. 33 9. 23 PO- 1- 05 Telephone No. Avail. & Reservation - EDI 7. 08 6. 40 5. 57 8. 73 5. 99 7. 41 5. 36 8. 04 PO- 1- 05 Telephone No. Avail. & Reservation - CORBA 7. 08 4. 92 5. 57 5. 26 5. 99 6. 27 5. 36 5. 94 PO- 1- 05 Telephone No. Avail. & Reservation - Web GUI 7. 08 9. 55 5. 57 7. 88 5. 99 3. 49 5. 36 7. 99 PO- 1- 06 Facility Available (Loop Qualification) - EDI 13. 17 3. 06 11. 00 2. 41 13. 75 5. 82 13. 47 3. 14 4b PO- 1- 06 Facility Available (Loop Qualification) - CORBA 13. 17 2. 42 11. 00 2. 36 13. 75 2. 71 13. 47 2. 62 PO- 1- 06 Facility Available (Loop Qualification) - Web GUI 13. 17 6. 35 11. 00 5. 65 13. 75 2. 70 13. 47 4. 96 PO- 1- 07 Rejected Query – EDI 0. 13 2. 85 0. 16 2. 45 0. 10 2. 52 0. 10 2. 26 PO- 1- 07 Rejected Query – CORBA 0.13 1.05 0.16 4.29 0.10 1.26 0.10 1.17 PO- 1- 07 Rejected Query – Web GUI 0. 13 5. 74 0. 16 4. 80 0. 10 3. 65 0. 10 3. 51 PO- 1- 08 OSS Interface - % Timeouts - EDI 0. 10 0. 25 1. 53 0. 64 PO- 1- 08 OSS Interface - % Timeouts - CORBA 0. 12 0. 36 0. 40 0. 12 PO- 1- 08 OSS Interface - % Timeouts - Web GUI 0. 54 0. 21 0. 37 PO- 1- 09 Parsed CSR – EDI 2. 75 3. 17 2. 76 4. 12 2. 69 2. 36 2. 70 2. 41 PO- 1- 09 Parsed CSR – CORBA 2.75 1.47 2.76 1.12 2.69 0.47 2.70 0.46 PO- 8- 01 Avg Response Time - Manual Loop Qualification UD UD UD UD 4 Federal Communications Commission FCC 01- 208 B- 5 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PO- 8- 02 Avg Response Time - Engineering Record Request UD UD NA NA OSS Interface Availability PO- 2- 01 Total – EDI 99.96 99.77 99.88 99.66 PO- 2- 01 Total – CORBA 100.00 99.79 99.95 99.83 PO- 2- 01 Total – Maintenance Web GUI (RETAS) 99. 36 99. 00 98. 61 99. 14 PO- 2- 01 Total - Pre- order/ Order WEB GUI 99. 36 99. 00 98. 61 99. 14 PO- 2- 01 Total - Electronic Bonding 99.84 98.94 100.00 98.78 PO- 2- 02 Prime Time – EDI 99. 99 99. 75 99. 86 99. 91 PO- 2- 02 Prime Time – CORBA 100.00 99.73 100.00 100.00 PO- 2- 02 Prime Time – Maintenance Web GUI (RETAS) 99.20 99.61 99.21 100.00 PO- 2- 02 Prime Time - Pre- order/ Order WEB GUI 99.20 99.61 99.21 100.00 PO- 2- 02 Prime Time - Electronic Bonding 99.75 98.38 100.00 99.22 PO- 2- 03 Non- Prime – EDI 99.89 99.81 99.91 99.26 PO- 2- 03 Non- Prime – CORBA 100.00 99.90 99.86 99.55 PO- 2- 03 Non- Prime - Maintenance Web GUI (RETAS) 99.62 97.92 97.45 97.70 PO- 2- 03 Non- Prime - Pre- order/ Order WEB GUI 99.62 97.92 97.45 97.70 PO- 2- 03 Non- Prime - Electronic Bonding 100.00 99.97 100.00 98.05 OSS Maintenance Interface Response Times MR- 1- 01 Create Trouble 6. 67 5. 39 6. 97 5. 72 6. 61 6. 42 6. 57 6. 79 MR- 1- 02 Status Trouble 4. 52 2. 38 4. 63 2. 78 4. 60 3. 34 4. 62 3. 83 MR- 1- 03 Modify Trouble 6. 67 5. 26 6. 97 5. 94 6. 61 6. 33 6. 57 6. 40 1c, 2b, 3c, 4c MR- 1- 04 Request Cancellation of Trouble 7. 80 6. 25 8. 12 6. 51 7. 79 8. 08 7. 75 7. 50 MR- 1- 05 Trouble Report History (by TN/ Circuit) 0.82 1.02 1.49 2.04 1.10 2.74 0.57 3.42 MR- 1- 06 Test Trouble (POTS Only) 58.24 57.97 57.23 49.32 57.60 49.36 57.74 48.51 Change Management, Billing, OS/ DA Change Management Notices PO- 4- 01 % Notices Sent on Time - Emergency Maint. 100 100 100 100 1a, 2a, 3a, 4a PO- 4- 01 % Notices Sent on Time - Regulatory NA NA NA 100 4b PO- 4- 01 % Notices Sent on Time - Industry Standard NA NA NA NA PO- 4- 01 % Notices Sent on Time - Verizon Orig. NA NA 100 100 3a, 4a PO- 4- 01 % Notices Sent on Time - TC Orig. NA NA NA NA 5 Federal Communications Commission FCC 01- 208 B- 6 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes Change Management Confirmation PO- 4- 01 % Notices Sent on Time - Regulatory 100 NA NA NA 1a PO- 4- 01 % Notices Sent on Time - Industry Standard NA NA NA NA PO- 4- 01 % Notices Sent on Time - Verizon Orig. 100 NA NA NA 1a PO- 4- 01 % Notices Sent on Time - TC Orig. 100 NA NA NA 1a Billing BI- 1- 02 Billing - % DUF in 4 Business Days 99. 20 97. 45 99. 34 99. 80 BI- 2- 01 Timeliness of Carrier Bill 98. 16 99. 96 99. 12 96. 89 BI- 3- 01 % Billing Adjustments - Dollars Adjusted 0. 04 2. 38 0. 03 1. 73 0. 05 0. 15 0. 03 2. 63 BI- 3- 02 % Billing Adjustments - Number of Adjustments 0. 21 2. 80 0. 17 0. 15 0. 22 0. 02 0. 16 0. 00 OS/ DA Average Speed of Answer OD- 1- 01 Operator Services - NY OSC 1. 6 0. 17 1. 96 1. 86 0. 17 1. 84 0. 18 OD- 1- 02 Directory Assistance - NY/ MA OSC 1. 53 4. 97 4. 85 2. 66 4. 41 3. 48 OD- 1- 02 Directory Assistance - NY OSC 4. 0 OD- 1- 02 Directory Assistance - MA OSC 1. 4 Resale: Ordering All Resale Orders OR- 7- 01 % Order Confirm./ Rejects sent w/ in 3 Business Days 97.61 98.38 99.51 99.39 OR- 8- 01 % Acknowledgements on Time 99. 17 99. 94 99. 74 99. 68 OR- 9- 01 % Acknowledgement Completeness 98.10 99.98 99.81 99.88 OR- 3- 01 % Rejects Orders 51.11 54.81 51.65 49.20 OR- 4- 02 Completion Notice – % On Time Orders 98. 79 95. 69 98. 43 97. 94 OR- 4- 05 Work Completion Notice – % On Time Orders 99. 89 99. 91 99. 80 99. 95 OR- 4- 07 % SOP to Bill Completion >= 5 Business Days Orders UD 2. 37 UD 0. 72 UD 0. 41 4. 63 9. 22 OR- 4- 08 % SOP to Bill Completion > 1 Business Day Orders 11. 30 UD 12. 05 UD 10. 09 13. 98 21. 42 OR- 5- 01 % Flow Through - Total Orders 48. 85 54. 72 54. 49 49. 97 OR- 5- 03 % Flow Through Achieved Orders 76.24 84.34 83.02 83.79 OR- 6- 01 % Accuracy - Orders* Orders 88.26 89.30 85.44 91.71 OR- 6- 02 % Accuracy – Opportunities* Orders 99. 19 99. 00 96. 80 99. 00 OR- 6- 03 % Accuracy – LSRC** Orders 94.00 93.68 95.01 96.64 Resale POTS & Pre- qualified Complex 6 Federal Communications Commission FCC 01- 208 B- 7 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 1- 02 % On Time LSRC – Flow Through 98. 22 98. 06 98. 26 99. 16 OR- 1- 04 % On Time LSRC/ ASRC No Facility Check 98. 93 97. 08 98. 67 99. 13 OR- 1- 06 % On Time LSRC/ ASRC Facility Check 99.30 100.00 95.38 99.27 OR- 2- 02 % On Time LSR Reject – Flow Through 99. 91 99. 63 99. 35 99. 72 OR- 2- 04 % On Time LSR/ ASR Reject No Facility Check 99. 30 98. 54 98. 59 99. 18 OR- 2- 06 % On Time LSR/ ASR Reject Facility Check 88.89 100.00 100.00 100.00 1a, 2b, 4b Resale 2 Wire Digital Services OR- 1- 04 % On Time LSRC/ ASRC No Facility Check 87. 07 90. 62 97. 92 81. 58 OR- 1- 06 % On Time LSRC/ ASRC Facility Check 100.00 100.00 85.71 100.00 1a, 2a, 3a, 4a OR- 2- 04 % On Time LSR/ ASR Reject No Facility Check 100.00 98.61 100.00 100.00 4c OR- 2- 06 % On Time LSR/ ASR Reject Facility Check NA 100.00 NA NA 2a Resale Specials - Electronically Subm. OR- 1- 04 % On Time LSRC/ ASRC No Fac. Check (Non DS0, DS1, & DS3) 96.77 96.93 94.43 97.12 OR- 1- 06 % On Time LSRC/ ASRC Fac. Check (Non DS0, DS1, & DS3) 90.91 100.00 80.77 86.36 1b, 2b, 3c, 4c OR- 2- 04 % On Time LSR/ ASR Reject No Facility Check 97. 42 95. 69 97. 47 98.14 OR- 2- 06 % On Time LSR/ ASR Reject Facility Check 100.00 100.00 100.00 100.00 1a, 2a, 3a, 4a Resale: Provisioning Resale POTS PR- 2- 04 Avg. Interval Completed - Dispatch (6- 9 Lines) 8.72 14.39 8.77 7.29 7.98 7.33 8.40 3.17 1b, 2a, 3a, 4a PR- 2- 05 Avg. Interval Completed - Dispatch (>= 10 Lines) 10.21 9.44 9.93 14.50 10.59 11.83 10.49 7.50 1a, 2a, 3a, 4a, 2n, 3n PR- 2- 01 Avg. Int. Completed – Total No Dispatch - Business 1. 06 1. 57 1. 07 2. 56 0. 99 1. 44 0. 72 1. 57 PR- 2- 03 Avg. Int. Completed – Dispatch (1- 5 Lines) - Bus. 5.72 5.90 6.07 5.75 5.28 5.25 3.66 4.71 1n PR- 2- 01 Avg. Int. Completed – Total No Dispatch - Residence 0. 70 1. 95 0. 86 1. 72 0. 78 1. 56 0. 74 1. 36 PR- 2- 03 Avg. Int. Completed – Dispatch (1- 5 Lines) - Res. 7.25 6.97 7.99 6.78 8.84 9.46 7.58 8.93 3n PR- 4- 02 Average Delay Days – Total 6.10 9.10 6.20 8.34 6.10 7.54 6.13 5.28 3n PR- 4- 04 % Missed Appointment – Verizon – Dispatch 14.58 9.10 13.91 8.38 14.54 7.80 12.86 0.00 PR- 4- 05 % Missed Appointment – Verizon – No Dispatch 0. 08 0. 04 0. 11 0. 09 0. 07 0. 04 0. 09 0. 02 PR- 6- 01 % Installation Troubles reported within 30 Days 4. 28 2. 19 4. 28 2. 27 4. 27 2. 67 5. 02 2. 30 PR- 6- 02 % Installation Troubles reported within 7 Days 2. 52 1. 16 2. 43 1. 07 2. 41 1. 44 2. 89 1. 02 7 Federal Communications Commission FCC 01- 208 B- 8 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 8- 01 Open Orders in a Hold Status > 30 Days 0. 10 0. 28 0. 08 0. 19 0. 04 0. 07 0. 00 0. 00 PR- 8- 02 Open Orders in a Hold Status > 90 Days 0. 03 0. 10 0. 03 0. 08 0. 01 0. 00 0. 00 0. 00 Resale 2- Wire Digital Services PR- 2- 01 Average Int. Completed – Total No Dispatch 1. 25 3. 07 1. 28 1. 98 1. 61 1. 16 1. 18 2. 00 4c PR- 2- 02 Average Int. Completed – Total Dispatch 9. 70 8. 00 7. 53 10. 88 6. 59 8. 50 5. 01 9. 55 1a, 2c, 3b, 4b, 3n PR- 4- 02 Average Delay Days – Total 7.67 16.00 9.67 6.14 8.19 9.00 5.56 NA 1a, 2a, 3a, 3n PR- 4- 04 % Missed Appointment – Verizon – Dispatch 19.56 16.67 5.34 9.30 5.52 5.88 5.06 0.00 1a, 2n, 3n PR- 4- 05 % Missed Appointment – Verizon – No Dispatch 0. 15 2. 63 0. 17 0. 00 0. 38 0. 00 0. 14 0. 00 PR- 6- 01 % Install. Troubles Reported within 30 Days 4. 28 0. 48 1. 63 0. 54 1. 95 1. 27 1. 90 1. 18 PR- 8- 01 Open Orders in a Hold Status > 30 Days 1. 01 0. 00 1. 07 0. 00 1. 09 0. 00 1. 33 0. 00 PR- 8- 02 Open Orders in a Hold Status > 90 Days 0. 60 0. 00 0. 69 0. 00 0. 77 0. 00 0. 83 0. 00 Resale Special Services PR- 2- 01 Average Interval Completed – Total No Dispatch 2. 04 1. 41 2. 02 1. 72 1. 81 2. 51 24. 78 1. 67 4a, 3n PR- 2- 02 Average Interval Completed – Total Dispatch 11. 62 10. 40 10. 79 5. 11 9. 18 5. 11 24. 79 8. 00 1b, 2a, 3a, 4a PR- 2- 06 Average Interval Completed – DS0 3.00 3.07 3.28 1.55 3.04 2.95 6.82 4.00 4a, 1x PR- 2- 07 Average Interval Completed – DS1 16.19 7.44 18.04 2.75 13.40 4.00 25.02 NA 1a, 2a, 3a PR- 2- 08 Average Interval Completed – DS3 31.80 NA 16.88 NA 20.33 NA 50.49 NA PR- 4- 01 % Missed Appointment – Verizon – Total 2.39 0.65 6.60 1.94 4.30 0.88 2.30 0.00 4b PR- 4- 01 % Missed Appointment – Verizon – DS0 1.66 1.41 1.61 1.67 1.75 1.56 1.39 0.00 4a, 2n PR- 4- 01 % Missed Appointment – Verizon – DS1 4.59 0.00 3.69 0.00 1.18 0.00 30.51 NA 1b, 2a, 3a PR- 4- 01 % Missed Appointment – Verizon – DS3 0.00 NA 8.33 NA 0.00 NA 33.67 NA PR- 4- 01 % Missed Appointment – Verizon – Spec. Other 2. 13 0. 00 2. 44 2. 78 1. 84 0. 00 21.69 0.00 4a, 2n PR- 4- 02 Average Delay Days – Total 16.19 2.00 17.92 6.50 7.50 41.00 20.96 NA 1a, 2a, 3a PR- 6- 01 % Installation Troubles reported within 30 Days 2. 47 0. 14 3. 63 0. 27 2. 85 0. 55 10. 22 7. 78 PR- 8- 01 Open Orders in a Hold Status > 30 Days 0. 55 0. 65 0. 36 0. 97 0. 27 0. 00 0. 00 0. 00 4b, 1n, 2n PR- 8- 02 Open Orders in a Hold Status > 90 Days 0. 03 0. 00 0. 04 0. 00 0. 04 0. 00 0. 00 0. 00 4b Resale: Maintenance and Repair Resale POTS MR- 2- 02 Network Trouble Report Rate – Loop 1.45 0.70 1.24 0.68 1.50 0.83 1.45 0.71 MR- 2- 03 Network Trouble Report Rate – Central Office 0.21 0.18 0.21 0.17 0.20 0.18 0.19 0.15 MR- 3- 01 % Missed Repair Appointment – Loop Bus. 13.10 8.62 13.36 8.47 13.46 7.60 12.92 8.55 8 Federal Communications Commission FCC 01- 208 B- 9 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 3- 01 % Missed Repair Appointment – Loop Res. 9.21 7.93 8.85 7.13 8.00 4.78 8.82 8.41 MR- 3- 02 % Missed Repair Appointment – Central Office Bus. 7.52 5.73 8.82 2.73 8.05 1.97 7.40 4.98 MR- 3- 02 % Missed Repair Appointment – Central Office Res. 5.30 1.69 4.45 3.38 4.56 0.88 4.76 3.80 MR- 4- 01 Mean Time To Repair – Total 24. 10 20. 13 24. 77 21. 60 23. 58 18. 87 23. 37 20. 25 MR- 4- 02 Mean Time To Repair – Loop Trouble- Bus. 22. 43 21. 65 23. 08 23. 92 21. 05 20. 07 20. 65 20. 98 2n, 4n MR- 4- 02 Mean Time To Repair – Loop Trouble - Res. 26. 68 24. 53 27. 85 25. 07 26. 27 21. 77 26. 02 26. 47 4n MR- 4- 03 Mean Time To Repair – Central Office Trouble - Bus. 11. 85 11. 97 12. 38 11. 72 10. 70 11. 57 10. 02 11. 00 1n, 3n, 4n MR- 4- 03 Mean Time To Repair – Central Office Trouble - Res. 11. 37 9. 48 11. 05 10. 12 11. 12 11. 35 10. 77 14. 18 3n, 4n MR- 4- 06 % Out of Service > 4 Hours 81.27 76.46 82.19 76.28 81.83 76.94 79.97 73.58 MR- 4- 07 % Out of Service > 12 Hours 63.12 56.50 65.89 59.04 63.46 55.25 62.29 53.94 MR- 4- 08 % Out of Service > 24 Hours - Bus. 24.46 21.90 25.75 23.05 23.26 20.12 22.33 20.64 MR- 4- 08 % Out of Service > 24 Hours - Res. 27.24 23.45 28.30 22.46 25.75 18.58 25.11 22.16 MR- 5- 01 % Repeat Reports within 30 Days 20.77 22.00 20.39 19.91 20.60 21.04 20.78 19.41 3n Resale 2- Wire Digital Services MR- 2- 02 Network Trouble Report Rate – Loop 0.39 0.84 0.34 0.47 0.46 0.48 0.49 0.75 2n, 3n MR- 2- 03 Network Trouble Report Rate – Central Office 0.28 0.23 0.25 0.24 0.32 0.27 0.28 0.42 4n MR- 3- 01 % Missed Repair Appointment – Loop 25.91 6.90 24.87 6.25 25.87 25.00 17.60 24.00 1c, 2b, 3b, 4c, 4n MR- 3- 02 % Missed Repair Appointment – Central Office 19.75 12.50 26.48 12.50 18.48 22.22 18.21 28.57 1a, 2a, 3a, 4b, 3n, 4n MR- 4- 01 Mean Time To Repair – Total 30. 55 21. 33 31. 97 28. 40 26. 12 22. 43 21. 42 23. 28 2c, 3c, 4n MR- 4- 02 Mean Time To Repair – Loop Trouble 35. 57 20. 58 37. 63 29. 97 29. 58 17. 55 24. 25 24. 77 1c, 2b, 3b, 4c, 4n MR- 4- 03 Mean Time To Repair – Central Office Trouble 23.77 24.05 24.28 25.25 21.25 31.10 16.43 20.67 1a, 2a, 3a, 4b, 1n, 2n, 3n, 4n MR- 4- 07 % Out of Service > 12 Hours 68.40 50.00 73.17 72.22 64.71 63.64 53.99 68.75 2b, 3c, 4n MR- 4- 08 % Out of Service > 24 Hours 43.87 25.00 50.61 33.33 41.02 45.45 29.73 34.38 2b, 3c, 3n, 4n MR- 5- 01 % Repeat Reports within 30 Days 23.04 13.51 20.09 16.67 19.19 20.00 19.56 38.46 2c, 3c, 3n Resale Special Services MR- 2- 01 Network Trouble Report Rate 0.83 1.53 0.81 0.97 0.90 1.12 1.04 1.33 2n, 3n MR- 4- 01 Mean Time To Repair – Total 6. 97 6. 55 6. 20 7. 80 5. 82 7. 68 5. 73 7. 53 2n MR- 4- 06 % Out of Service > 4 Hours 59.31 67.31 57.19 61.54 55.67 63.46 50.21 66.67 1n, 2n, 3n MR- 4- 08 % Out of Service > 24 Hours 2. 15 0. 00 2. 46 5. 13 1. 90 1. 92 2. 05 3. 51 2n, 3n, 4n MR- 5- 01 % Repeat Reports within 30 Days 22.13 25.00 24.32 28.89 24.56 26.92 27.28 25.81 1n, 2n, 3n 9 Federal Communications Commission FCC 01- 208 B- 10 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes UNEs: Ordering All UNE Orders OR- 8- 01 % Acknowledgements on Time 99. 49 98. 21 99. 05 98. 22 OR- 9- 01 % Acknowledgement Completeness 96.67 99.90 99.23 99.64 OR- 3- 01 % Rejects 21.73 23.25 21.87 21.09 OR- 4- 02 Completion Notice – % On Time 99. 58 97. 18 99. 43 99. 59 OR- 4- 05 Work Completion Notice – % On Time 100.00 99.99 99.95 99.92 OR- 4- 07 % SOP to Bill Completion >= 5 Business Days UD 0. 90 UD 0. 51 UD 0. 59 3. 98 OR- 4- 08 % SOP to Bill Completion > 1 Business Day 9. 47 UD 12. 38 UD 9. 32 12. 65 OR- 5- 01 % Flow Through - Total (ASRs + LSRs) 83. 36 83. 73 82. 58 80. 55 OR- 5- 03 % Flow Through Achieved 91.72 91.65 91.12 92.67 UNE Platform OR- 1- 02 % On Time LSRC – Flow Through 98. 03 96. 16 98. 42 97. 91 OR- 1- 04 % On Time LSRC/ ASRC No Facility Check 99. 32 97. 78 98. 48 98. 88 OR- 1- 06 % On Time LSRC/ ASRC Facility Check 98. 61 98. 97 97. 22 98. 93 OR- 2- 02 % On Time LSR Reject – Flow Through 99. 45 97. 10 98. 15 96. 61 OR- 2- 04 % On Time LSR/ ASR Reject No Facility Check 99. 75 99. 33 99. 70 99. 74 OR- 2- 06 % On Time LSR/ ASR Reject Facility Check 100.00 100.00 100.00 100.00 1a, 2b, 3b, 4b OR- 6- 01 % Accuracy - Orders* 87.09 92.31 93.26 92.38 OR- 6- 02 % Accuracy – Opportunities* 98. 51 99. 36 99. 46 99. 09 OR- 6- 03 % Accuracy – LSRC* 98.62 97.37 98.19 98.81 OR- 7- 01 % Order Confirm./ Rejects sent w/ in 3 Business Days 96.06 97.17 99.93 99.45 UNE Loop/ Pre- qualified Complex/ LNP OR- 1- 02 % On Time LSRC – Flow Through 98. 57 99. 24 99. 31 99. 58 OR- 1- 04 % On Time LSRC/ ASRC No Facility Check 95. 03 92. 05 95. 59 96. 55 OR- 1- 06 % On Time LSRC/ ASRC Facil. Check 98. 29 98. 32 98. 70 99. 25 OR- 2- 02 % On Time LSR Reject – Flow Through 99. 86 99. 39 99. 34 99. 38 OR- 2- 04 % On Time LSR/ ASR Reject No Facility Check 94. 98 92. 61 94. 96 95. 39 OR- 2- 06 % On Time LSR/ ASR Reject Facility Check 98. 54 99. 14 98. 98 98. 94 OR- 6- 01 % Accuracy - Orders* 87.01 95.63 96.11 96.00 OR- 6- 02 % Accuracy – Opportunities* 98. 20 99. 43 99. 46 99. 41 10 Federal Communications Commission FCC 01- 208 B- 11 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 6- 03 % Accuracy – LSRC* 95.45 95.79 95.93 97.14 OR- 7- 01 % Order Confirm./ Rejects sent w/ in 3 Business Days 96.60 96.33 99.44 99.14 UNE 2 Wire Digital Services OR- 1- 04 % On Time LSRC/ ASRC No Facil. Check (Electr.) 63.64 100.00 99.13 97.51 2c OR- 1- 06 % On Time LSRC/ ASRC Facility Check NA NA NA NA OR- 2- 04 % On Time LSR/ ASR Reject No Facility Check 100.00 100.00 98.98 95.52 1a, 2c OR- 2- 06 % On Time LSR/ ASR Reject Facility Check NA NA NA NA UNE xDSL Loops OR- 1- 04 % On Time LSRC/ ASRC- No Facility Check 97. 95 98. 03 97. 79 97. 96 OR- 1- 06 % On Time LSRC/ ASRC - Facility Check NA NA NA 100.00 4a OR- 2- 04 % On Time LSR/ ASR Reject- No Facility Check 97. 35 98. 08 96. 16 98. 55 OR- 2- 06 % On Time LSR/ ASR Reject Facility Check NA NA NA NA UNE 2 Wire xDSL Line Sharing OR- 1- 04 % On Time LSRC/ ASRC- No Facility Check NA NA NA 0. 00 4a OR- 1- 06 % On Time LSRC/ ASRC - Facility Check NA NA NA NA OR- 2- 04 % On Time LSR/ ASR Reject- No Facility Check NA NA 100.00 NA 3a OR- 2- 06 % On Time LSR/ ASR Reject Facility Check NA NA NA NA UNE Specials Electr. Submitted OR- 1- 04 % On Time LSRC/ ASRC No Facility Check DS0 100.00 NA NA NA 1a OR- 1- 04 % On Time LSRC/ ASRC No Facility Check DS1 NA NA NA NA OR- 1- 04 % On Time LSRC/ ASRC No Facility Check DS3 100.00 NA NA NA 1a OR- 1- 04 % On Time LSRC/ ASRC No Facil. Check (Non DS0, DS1, & DS3) 98.66 98.16 96.20 96.37 OR- 1- 06 % On Time LSRC/ ASRC Facility Check DS0 100.00 NA NA NA 1a OR- 1- 06 % On Time LSRC/ ASRC Facility Check DS1 70. 98 79. 46 83. 36 80. 00 OR- 1- 06 % On Time LSRC/ ASRC Facility Check DS3 73. 53 84. 00 47. 37 52. 00 2c, 4c OR- 1- 06 % On Time LSRC/ ASRC Fac. Check (Non DS0, DS1 & DS3) 96.21 96.26 98.20 97.56 OR- 2- 04 % On Time LSR/ ASR Reject No Facility Check 99. 61 98. 01 98. 80 100.00 OR- 2- 06 % On Time LSR/ ASR Reject Facility Check 87. 65 97. 61 94. 52 93. 17 UNE Specials Fax/ Mail Submitted OR- 1- 10 % On Time ASRC Facility Check DS1 82.86 86.96 100.00 57.14 2c, 3a, 4a OR- 1- 10 % On Time ASRC Facility Check DS3 48. 00 65. 71 76. 92 58. 33 1c, 4b 11 Federal Communications Commission FCC 01- 208 B- 12 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 2- 08 % On Time LSR Reject No Facility Check NA NA NA NA OR- 2- 10 % On Time LSR Reject Facility Check 84. 21 93. 10 92. 00 38. 46 1b, 2c, 3c, 4b UNEs: Provisioning UNE Platform PR- 2- 01 Av. Completed Interval - Total No Dispatch 1. 06 0. 98 1. 07 1. 26 0. 99 1. 36 0. 72 1. 24 PR- 2- 03 Av. Completed Interval - Dispatch (1- 5 Lines) 5.72 8.33 6.07 10.29 5.28 10.62 3.66 11.85 PR- 2- 04 Av. Completed Interval - Dispatch (6- 9 Lines) 8.72 8.75 8.77 26.50 7.98 8.00 8.40 6.50 1a, 2a, 3a, 4a, 1n, 3n PR- 2- 05 Av. Completed Interval - Dispatch (>= 10 Lines) 10.21 7.83 9.93 12.57 10.59 10.10 10.49 6.00 1a, 2a, 3b, 4a, 2n PR- 4- 04 % Missed Appt. – Verizon – Dispatch 14.58 6.85 13.91 8.09 14.54 7.73 12.86 7.28 PR- 4- 05 % Missed Appt. – Verizon – No Dispatch 0. 08 0. 02 0. 11 0. 02 0. 07 0. 05 0. 09 0. 01 PR- 6- 01 % Installation Troubles reported within 30 Days 4. 28 1. 82 4. 28 1. 96 4. 27 2. 08 5. 02 2. 79 PR- 6- 02 % Installation Troubles reported within 7 Days 2. 52 0. 76 2. 43 0. 83 2. 41 0. 90 2. 89 1. 22 UNE Hot Cut POTS Loops PR- 2- 01 Av. Completed Interval - No Dispatch 11.48 10.24 8.49 15.57 PR- 4- 04 % Missed Appt. – Verizon – Dispatch 14.58 6.30 13.91 3.81 14.54 0.67 12.86 3.30 PR- 4- 05 % Missed Appt. – Verizon – No Dispatch 0. 08 0. 93 0. 11 0. 80 0. 07 0. 25 0. 09 2. 15 PR- 6- 02 % Install. Troubles reported within 7 Days 0. 83 0. 46 0. 30 0. 23 PR- 9- 01 % On Time Performance 96. 23 98. 19 98. 79 98. 46 UNE POTS Loops and Other POTS PR- 2- 03 Av. Completed Int. - Dispatch (1- 5 Lines) – Loop 5.72 9.35 6.07 5.94 5.28 9.59 3.66 10.76 PR- 2- 04 Av. Completed Int. - Dispatch (6- 9 Lines) – Loop 8.72 6.14 8.77 9.00 7.98 9.50 8.40 9.50 1a, 2b, 3a, 4b, 2n, 3n, 4n PR- 2- 05 Av. Completed Int. - Dispatch (>= 10 Lines) – Loop 10.21 9.33 9.93 10.00 10.59 14.50 10.49 9.40 1a, 2a, 3a, 4a, 2n, 3n PR- 2- 01 Av. Compl. Int. – Total No Dispatch - Other (UNE Switch & INP) 1.06 NA 1.07 NA 0.99 1.50 0.72 1.00 3a, 4a, 3n, 4n PR- 4- 04 % Missed Appt. – Verizon – Dispatch - Loop New 14.58 10.84 13.91 8.02 14.54 6.94 12.86 5.79 PR- 4- 05 % Missed Appt. – Verizon – No Dispatch – Other 0. 08 NA 0. 11 0. 00 0. 07 0. 00 0. 09 0. 00 2a, 3a, 4a PR- 6- 01 % Install. Troubles reported within 30 Days - Loop 4. 28 2. 02 4. 28 1. 37 4. 27 1. 39 5. 02 1. 16 PR- 6- 02 % Install. Troubles reported within 7 Days - Loop 2. 52 0. 93 2. 43 0. 76 2. 41 0. 71 2. 89 0. 52 All UNE POTS PR- 4- 02 Average Delay Days – Total 6.10 7.67 6.20 8.29 6.10 8.70 6.13 8.80 PR- 8- 01 Open Orders in a Hold Status > 30 Days 0. 10 0. 18 0. 08 0. 18 0. 04 0. 16 0. 00 0. 19 4x 12 Federal Communications Commission FCC 01- 208 B- 13 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 8- 02 Open Orders in a Hold Status > 90 Days 0. 03 0. 02 0. 03 0. 02 0. 01 0. 03 0. 00 0. 04 4x UNE 2- Wire Digital Loops PR- 2- 01 Av. Interval Completed – Total No Dispatch 1. 25 5. 00 1. 28 NA 1. 61 NA 1. 18 NA 1a PR- 2- 02 Av. Interval Completed – Total Dispatch 9.70 15.19 7.53 8.44 6.59 8.50 5.01 6.50 1b, 2a, 3b, 4b, 1n, 2n, 3n, 4n PR- 4- 02 Average Delay Days – Total 7.67 6.96 9.67 8.37 8.19 8.17 5.56 9.22 PR- 4- 04 % Missed Appointment – Verizon – Dispatch 19.56 4.44 5.34 0.50 5.52 1.84 5.06 0.46 PR- 4- 05 % Missed Appointment – Verizon – No Dispatch 0. 15 8. 33 0. 17 50.00 0.38 0.00 0.14 1.54 1b, 2a, 3a, 4n PR- 6- 01 % Install. Troubles Reported within 30 Days 4. 28 9. 40 1. 63 12. 84 1. 95 12. 57 1. 90 11. 01 PR- 8- 01 Open Orders in a Hold Status > 30 Days 1. 01 9. 09 1. 07 10. 10 1. 09 15. 48 1. 33 7. 32 PR- 8- 02 Open Orders in a Hold Status > 90 Days 0. 60 0. 76 0. 69 0. 96 0. 77 1. 19 0. 83 0. 91 1n, 2n, 3n, 4n UNE xDSL Loops PR- 2- 01 Av. Interval Completed – Total No Dispatch 13. 60 10. 75 17. 81 12. 08 1b, 2a PR- 2- 02 Av. Interval Completed – Total Dispatch 9. 67 9. 46 6. 69 5. 58 PR- 4- 02 Average Delay Days – Total 3.29 6.65 9.55 7.72 5.08 14.19 9.00 8.24 4x PR- 4- 04 % Missed Appointment – Verizon – Dispatch 8. 80 4. 33 2. 96 0. 66 PR- 4- 05 % Missed Appointment – Verizon – No Dispatch 0. 46 2. 49 0. 88 11.54 0.73 3.85 0.53 1.41 2c PR- 4- 14 % Completed On Time [With Serial Number] 85.70 86.98 90.59 94.72 PR- 6- 01 % Install. Troubles Reported within 30 Days 4. 28 8. 59 4. 28 8. 45 4. 27 5. 31 5. 02 3. 99 PR- 8- 01 Open Orders in a Hold Status > 30 Days 0. 33 3. 75 0. 15 4. 07 0. 15 1. 59 0. 00 1. 17 PR- 8- 02 Open Orders in a Hold Status > 90 Days 0. 33 0. 84 0. 00 1. 22 0. 00 0. 48 0. 00 0. 29 UNE 2 Wire xDSL Line Sharing PR- 2- 01 Av. Interval Completed – Total No Dispatch 4. 23 4. 90 3. 86 3. 98 3. 85 4. 98 PR- 2- 02 Av. Interval Completed – Total Dispatch 4. 75 4. 73 NA 19. 00 24. 00 0. 00 1b, 2a, 3a, 4a PR- 4- 02 Average Delay Days – Total 5.41 7.24 5.71 10.17 26.16 19.50 5.35 11.23 1c, 2c, 3a, 4b, 1n PR- 4- 04 % Missed Appointment – Verizon – Dispatch 0. 00 0. 00 0. 00 0. 00 0. 00 0. 00 0. 00 0. 00 1c, 2a, 3a, 4a PR- 4- 05 % Missed Appointment – Verizon – No Dispatch 0. 46 2. 21 0. 88 3. 34 0. 73 0. 38 0. 53 1. 08 PR- 6- 01 % Install. Troubles Reported within 30 Days 0. 54 1. 03 0. 87 0. 95 0. 56 1. 20 0. 37 0. 17 2n PR- 8- 01 Open Orders in a Hold Status > 30 Days 0. 33 0. 00 0. 38 0. 12 0. 02 0. 15 0. 01 0. 00 PR- 8- 02 Open Orders in a Hold Status > 90 Days 0. 33 0. 00 0. 37 0. 00 0. 02 0. 00 0. 01 0. 00 UNE Specials PR- 2- 01 Av. Interval Completed – Total No Dispatch 2. 04 42. 00 2. 02 31. 80 1. 81 47. 22 24. 78 40. 25 1a, 2b, 3a, 4a, 4n PR- 2- 02 Av. Interval Completed – Total Dispatch 11. 62 31. 07 10. 79 26. 30 9. 18 24. 79 24. 79 25. 53 1c, 4n 13 Federal Communications Commission FCC 01- 208 B- 14 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 2- 06 Av. Interval Completed – DS0 3.00 NA 3.28 NA 3.04 NA 6.82 NA PR- 2- 07 Av. Interval Completed – DS1 16.19 31.80 18.04 26.44 13.40 25.48 25.02 28.55 4n PR- 2- 08 Av. Interval Completed – DS3 31.80 31.00 16.88 30.27 20.33 42.63 50.49 19.96 1a, 2b, 3a, 4c, 2n PR- 4- 01 % Missed Appointment – Verizon – Total 8.50 24.14 6.60 14.88 4.30 22.66 2.30 22.35 PR- 4- 01 % Missed Appointment – Verizon – DS0 1.66 NA 1.61 NA 1.75 NA 1.39 NA PR- 4- 01 % Missed Appointment – Verizon – DS1 4.59 25.00 3.69 14.95 1.18 21.88 30.51 21.23 PR- 4- 01 % Missed Appointment – Verizon – DS3 0.00 0.00 8.33 14.29 0.00 36.36 33.67 28.13 1a, 2c, 3b, 2n, 3x PR- 4- 01 % Missed Appointment – Verizon – Special Other 2. 13 NA 2. 44 NA 1. 84 NA 21. 69 0. 00 4a PR- 4- 02 Average Delay Days – Total 16.19 17.71 17.92 20.56 7.50 13.43 20.96 21.63 1b, 1n, 2n, 4n PR- 6- 01 % Installation Troubles reported within 30 Days 2. 47 24. 49 3. 63 9. 82 2. 85 14. 12 10. 22 10. 17 PR- 8- 01 Open Orders in a Hold Status > 30 Days 0. 55 6. 90 0. 36 0. 93 0. 27 0. 99 0. 00 0. 56 2n, 3n, 4x PR- 8- 02 Open Orders in a Hold Status > 90 Days 0. 03 6. 90 0. 04 0. 93 0. 04 0. 99 0. 00 0. 56 4x Interoffice Facilities (Transport) PR- 2- 09 Av. Interval Completed – Total - IOF 55. 47 30. 93 29. 79 37. 20 1b PR- 4- 01 % Missed Appointment – Verizon – Total- IOF 12. 50 20. 00 10. 60 14. 45 3. 09 19. 57 0. 99 23. 60 1n, 2n PR- 4- 02 Average Delay Days – Total - IOF 16. 19 61. 88 16. 00 35. 92 NA 19. 48 46. 70 45. 14 1a, 2c, 3c, 4c, 2x, 3x PR- 8- 01 Open Orders in a Hold Status > 30 Days - IOF 0. 55 10. 00 0. 36 1. 16 0. 27 0. 72 0. 00 1. 12 2n, 3n, 4x PR- 8- 02 Open Orders in a Hold Status > 90 Days - IOF 0. 03 0. 00 0. 04 0. 00 0. 04 0. 00 0. 00 0. 00 UNEs: Maintenance and Repair UNE POTS Loops MR- 2- 02 Network Trouble Report Rate – Loop 1.45 1.07 1.24 0.92 1.50 0.93 1.45 0.85 MR- 2- 03 Network Trouble Report Rate – Central Office 0.21 0.26 0.21 0.18 0.20 0.19 0.19 0.19 MR- 3- 01 % Missed Repair Appointment – Loop 10.02 13.47 9.76 12.12 9.19 9.43 9.64 12.31 3n MR- 3- 02 % Missed Repair Appointment – Central Office 6.05 5.95 5.68 4.63 5.95 10.07 5.61 8.03 MR- 4- 01 Mean Time To Repair – Total 24. 10 22. 50 24. 77 22. 17 23. 58 21. 28 23. 37 20. 92 MR- 4- 02 Mean Time To Repair – Loop Trouble 25. 88 24. 78 26. 98 23. 95 25. 30 23. 18 25. 05 22. 63 MR- 4- 03 Mean Time To Repair – Central Office Trouble 11. 58 13. 00 11. 48 13. 10 11. 23 11. 80 10. 60 13. 18 1n, 3n MR- 4- 07 % Out of Service > 12 Hours 24.46 67.54 65.89 69.38 63.46 65.91 62.29 61.48 MR- 4- 08 % Out of Service > 24 Hours 26.70 28.47 27.80 26.15 25.39 24.26 24.66 25.28 4n MR- 5- 01 % Repeat Reports within 30 Days 20.77 35.21 20.39 36.53 20.60 37.23 20.78 37.36 UNE Platform 14 Federal Communications Commission FCC 01- 208 B- 15 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 2- 02 Network Trouble Report Rate – Platform 1. 45 1. 26 1. 24 1. 13 1. 50 1. 34 1. 45 1. 34 MR- 2- 03 Network Trouble Report Rate – Central Office 0.21 0.15 0.21 0.13 0.20 0.16 0.19 0.14 MR- 3- 01 % Missed Repair Appointment – Bus. 13.10 8.05 13.36 10.59 13.46 9.47 12.92 8.86 MR- 3- 01 % Missed Repair Appointment – Res. 9.21 8.05 8.85 6.69 8.00 5.95 8.82 6.24 MR- 3- 02 % Missed Repair Appointment – Central Office Bus. 7.52 3.02 8.82 3.14 8.05 2.18 7.40 4.91 MR- 3- 02 % Missed Repair Appointment – Central Office Res. 5.30 2.63 4.45 2.29 4.56 2.45 4.76 3.93 MR- 4- 01 Mean Time To Repair – Total 24. 10 23. 08 24. 77 24. 73 23. 58 23. 32 23. 37 22. 93 MR- 4- 02 Mean Time To Repair – Loop Trouble - Bus. 22. 43 21. 15 23. 08 24. 50 21. 05 22. 05 20. 65 21. 75 3n, 4n MR- 4- 02 Mean Time To Repair – Loop Trouble - Res. 26. 68 24. 75 27. 85 26. 50 26. 27 24. 98 26. 02 24. 42 MR- 4- 03 Mean Time To Repair – Central Office Trouble - Bus. 11. 85 12. 42 12. 38 10. 07 10. 70 9. 48 10. 02 10. 92 1n, 4n MR- 4- 03 Mean Time To Repair – Central Office Trouble - Res. 11. 37 10. 92 11. 05 10. 75 11. 12 10. 82 10. 77 10. 75 MR- 4- 06 % Out of Service > 4 Hours 81.27 82.48 82.19 82.88 81.83 82.82 79.97 80.22 4n MR- 4- 07 % Out of Service > 12 Hours 63.12 67.25 65.89 70.05 63.46 68.39 62.29 65.29 MR- 4- 08 % Out of Service > 24 Hours - Bus. 24.46 19.88 25.75 27.95 23.26 23.94 22.33 21.38 3n MR- 4- 08 % Out of Service > 24 Hours - Res. 27.24 24.41 28.30 25.03 25.75 22.40 25.11 21.90 MR- 5- 01 % Repeat Reports within 30 Days 20.77 22.63 20.39 22.05 20.60 21.74 20.78 20.61 UNE 2- Wire Digital Loops MR- 2- 02 Network Trouble Report Rate - Loop 0.39 1.89 0.34 1.79 0.46 2.10 0.49 1.72 MR- 2- 03 Network Trouble Report Rate - Central Office 0.28 0.81 0.25 0.65 0.32 0.56 0.28 0.57 MR- 3- 01 % Missed Repair Appointment – Loop 25.91 17.07 24.87 12.50 25.87 11.70 17.60 10.13 MR- 3- 02 % Missed Repair Appointment – Central Office 19.75 8.57 26.48 17.24 18.48 12.00 18.21 3.85 2c, 3c, 4c MR- 4- 01 Mean Time To Repair - Total 30. 55 35. 77 31. 97 24. 45 26. 12 27. 28 21. 42 21. 55 1n, 3n, 4n MR- 4- 02 Mean Time To Repair - Loop Trouble 35. 57 41. 25 37. 63 27. 60 29. 58 29. 28 24. 25 25. 58 1n, 4n MR- 4- 03 Mean Time To Repair - Central Office Trouble 23. 77 22. 90 24. 28 15. 55 21. 25 19. 77 16. 43 9. 28 2c, 3c, 4c MR- 4- 07 % Out of Service > 12 Hours 68.40 72.06 73.17 59.49 64.71 62.50 53.99 52.94 1n MR- 4- 08 % Out of Service > 24 Hours 43.87 41.18 50.61 29.11 41.02 37.50 29.73 24.71 MR- 5- 01 % Repeat Reports within 30 Days 23.04 41.88 20.09 43.12 19.19 41.18 19.56 22.86 4n UNE xDSL Loops MR- 2- 02 Network Trouble Report Rate - Loop 0.18 1.56 0.06 1.38 0.09 1.44 0.11 1.11 MR- 2- 03 Network Trouble Report Rate - Central Office 0.20 0.33 0.11 0.27 0.11 0.28 0.09 0.32 MR- 3- 01 % Missed Repair Appointment – Loop 26.29 17.49 34.44 12.35 19.70 10.89 39.53 11.01 MR- 3- 02 % Missed Repair Appointment – Central Office 13.36 15.91 6.87 6.52 10.53 6.21 21.57 8.41 1n MR- 4- 02 Mean Time To Repair - Loop Trouble 37. 73 36. 88 34. 52 24. 28 29. 10 25. 48 38. 80 27. 52 15 Federal Communications Commission FCC 01- 208 B- 16 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 4- 03 Mean Time To Repair - Central Office Trouble 21. 63 21. 37 12. 32 11. 88 11. 85 12. 63 21. 83 11. 62 3n MR- 4- 07 % Out of Service > 12 Hours 92.86 74.31 72.22 63.18 81.82 62.17 58.88 62.27 4n MR- 4- 08 % Out of Service > 24 Hours 53.57 50.24 22.22 30.99 54.55 34.11 33.64 30.92 MR- 5- 01 % Repeat Reports within 30 Days 42.59 36.00 29.41 36.33 45.34 34.01 43.35 28.07 UNE 2 Wire xDSL Line Sharing MR- 2- 02 Network Trouble Report Rate - Loop 0.18 0.10 0.06 0.03 0.09 0.03 0.11 0.00 MR- 2- 03 Network Trouble Report Rate - Central Office 0.20 0.35 0.11 0.23 0.11 0.31 0.09 0.25 MR- 3- 01 % Missed Repair Appointment – Loop 26.29 0.00 34.44 0.00 19.70 0.00 39.53 NA 1a, 2a, 3a MR- 3- 02 % Missed Repair Appointment – Central Office 13.36 10.00 6.87 12.50 10.53 7.14 21.57 20.00 1c, 2b, 3c, 4b, 2n MR- 4- 02 Mean Time To Repair - Loop Trouble 37. 73 17. 35 34. 52 10. 65 29. 10 3. 50 38. 80 NA 1a, 2a, 3a MR- 4- 03 Mean Time To Repair - Central Office Trouble 21. 63 56. 72 12. 32 20. 38 11. 85 8. 23 21. 83 16. 92 1c, 2b, 3c, 4b, 1n, 2n MR- 4- 07 % Out of Service > 12 Hours 92.86 50.00 72.22 0.00 81.82 50.00 58.88 80.00 1a, 2a, 3a, 4a, 4n MR- 4- 08 % Out of Service > 24 Hours 53.57 25.00 22.22 0.00 54.55 0.00 33.64 40.00 1a, 2a, 3a, 4a, 4n MR- 5- 01 % Repeat Reports within 30 Days 42.59 21.74 29.41 22.22 45.34 27.59 43.35 66.67 1c, 2b, 3c, 4b, 4n UNE Specials MR- 2- 01 Network Trouble Report Rate 0.83 2.00 0.81 2.70 0.90 2.84 1.04 2.34 MR- 4- 01 Mean Time To Repair – Total 6. 97 8. 32 6. 20 6. 50 5. 82 6. 35 5. 73 6. 30 1n, 2n, 3n, 4n MR- 4- 06 % Out of Service > 4 Hours 59.31 61.33 57.19 58.41 55.67 61.54 50.21 57.52 1n, 2n, 3n, 4n MR- 4- 08 % Out of Service > 24 Hours 2. 15 5. 33 2. 46 1. 77 1. 90 0. 77 2. 05 2. 65 1n, 4n MR- 5- 01 % Repeat Reports within 30 Days 22.13 21.43 24.32 17.36 24.56 14.18 27.28 15.83 Interconnection Interconnection Trunks Delivered to CLECs OR- 1- 12 % On Time FOC (<= 192 Forecasted) 86.96 100.00 92.59 96.88 1c, 2b, 3c OR- 1- 12 % On Time FOC (> 192 and Unforecasted) 64.33 75.72 62.86 OR- 2- 12 % On Time Trunk ASR Reject (<= 192 Forecasted) 81.25 87.50 94.12 100.00 1b, 2a, 3b, 4c PR- 2- 09 Avg. Interval Completed – Total (<= 192 Forecasted) 26.67 22.14 17.25 18.25 39.93 34.38 31.56 33.33 1a, 2a, 3a, 4b, 2n, 4n PR- 2- 09 Avg. Interval Completed – Total (> 192 Forecasted) NA 18.00 NA NA NA 31.00 NA 18.00 1a, 3a, 4a, 1x, 3x, 4x PR- 4- 01 % Missed Appointment – Verizon – Total 3.62 1.95 2.98 1.15 2.90 2.21 1.64 0.89 PR- 4- 02 Average Delay Days - Total 54.77 7.32 29.52 34.81 49.92 11.32 48.85 5.29 MR- 4- 05 % Out of Service > 2 Hours 25.00 29.73 50.00 28.95 31.82 21.31 38.10 27.66 1n MR- 4- 06 % Out of Service > 4 Hours 12.50 0.00 22.73 18.42 9.09 11.48 23.81 12.77 3n 16 Federal Communications Commission FCC 01- 208 B- 17 Metric January February March April Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 4- 07 % Out of Service > 12 Hours 6. 25 0. 00 0. 00 5. 26 0. 00 3. 28 4. 76 4. 26 2x, 3x MR- 4- 08 % Out of Service > 24 Hours 0. 00 0. 00 0. 00 0. 00 0. 00 1. 64 0. 00 0. 00 3x PR- 6- 01 % Installation Troubles reported within 30 Days 0. 01 0. 01 0. 00 0. 01 0. 01 0. 01 0. 02 0. 01 1n, 2x PR- 8- 01 Open Orders in a Hold Status > 30 Days NA NA UD UD UD UD 5. 49 2. 52 PR- 8- 02 Open Orders in a Hold Status > 90 Days NA NA UD UD UD UD 1. 96 1. 18 MR- 2- 01 Network Trouble Report Rate 0.01 0.01 0.00 0.01 0.00 0.01 0.00 0.01 2n MR- 4- 01 Mean Time To Repair – Total 2. 20 1. 62 2. 70 3. 30 1. 78 2. 12 2. 92 2. 27 1x, 2n, 3n MR- 5- 01 % Repeat Reports within 30 Days 6.25 0.00 9.09 5.26 4.55 6.56 0.00 6.38 3n, 4x Interconnection Trunk Blockage NP- 1- 01 % Final Trunk Groups Exceeding Blocking Standard 15. 73 4. 69 4. 55 1. 70 5. 41 3. 06 1. 25 0. 99 NP- 1- 03 Number FTG Exceeding Blocking Std. – 2 Months 0. 0 0. 0 0. 0 0. 0 NP- 1- 04 Number FTG Exceeding Blocking Std. – 3 Months 0. 0 0. 0 0. 0 0. 0 Collocation NP- 2- 01 % On Time Resp. to Request for Physical Coll. – New 100.00 100.00 100.00 100.00 2a, 3b, 4b NP- 2- 02 % On Time Resp. to Request for Virtual Coll. – New NA NA NA NA NP- 2- 05 % On Time – Physical Coll. – New 96.92 90.24 100.00 100.00 3c, 4b NP- 2- 06 % On Time – Virtual Coll. – New NA NA NA NA NP- 2- 07 Average Delay Days – Physical Coll. – New 23.50 50.00 NA NA 1a, 2a NP- 2- 08 Average Delay Days – Virtual Coll. – New NA NA NA NA NP- 2- 01 % On Time Resp. to Request for Phys. Coll. – Aug. 100.00 98.59 100.00 100.00 NP- 2- 02 % On Time Resp. to Request for Virtual Coll. – Aug. NA NA NA NA NP- 2- 05 % On Time – Physical Coll. – Augment 97. 20 98. 88 95. 60 94. 55 NP- 2- 06 % On Time – Virtual Coll. – Augment 100.00 100.00 100.00 NA 1a, 2a, 3a NP- 2- 07 Average Delay Days – Physical Coll. – Augment 7. 25 145.00 9.50 14.00 1a, 2a, 3a, 4a NP- 2- 08 Average Delay Days – Virtual Coll. – Augment NA NA NA NA Abbreviations: NA = No Activity. UD = Under Development. blank cell = No data provided. VZ = Verizon retail analog. If no data was provided, the metric may have a benchmark. 17 Federal Communications Commission FCC 01- 208 B- 18 Notes: 1a = Sample Size under 10 for January. 2a = Sample Size under 10 for February. 3a = Sample Size under 10 for March. 4a = Sample Size under 10 for April. 1b = Sample Size between 10 and 19 for January. 2b = Sample Size between 10 and 19 for February. 3b = Sample Size between 10 and 19 for March. 4b = Sample Size between 10 and 19 for April. 1c = Sample Size between 20 and 29 for January. 2c = Sample Size between 20 and 29 for February. 3c = Sample Size between 20 and 29 for March. 4c = Sample Size between 20 and 29 for April. 1n = Poorer performance received by CLECs in January was not statistically significant. 2n = Poorer performance received by CLECs in February was not statistically significant. 3n = Poorer performance received by CLECs in March was not statistically significant. 4n = Poorer performance received by CLECs in April was not statistically significant. The tests used to determine if a difference in performance between CLEC and Verizon retail is statistically significant were the one- tailed modified t- test for metrics that were averages or measured, the modified z- test for metrics that were proportions or counted that had large sample sizes (n* p*( 1- p))> 5 for both ILEC and CLEC data), and the binomial test for metrics that were proportions or counted that had small sample sizes. All tests were conducted at the 95% confidence level. The modified t- tests and modified z- tests performed for this appendix used the modified z- statistic score that was provided in the C2C reports, and for the modified t- tests the degrees of freedom were set equal to the number of Verizon retail observations minus one. The modified t- test and modified z- test differ from the standard t- test and modified z- test in that they rely solely on the ILEC standard deviation for calculation of the standard error. These tests were adopted for use in the New York Commission C2C proceeding for the C2C reports. New York State Carrier- to- Carrier Guidelines Performance Standards and Reports: Bell Atlantic Reports, February 2000 , Appendix K, in Verizon Application, Appendix F, Tab 0001, and New York State Carrier- to- Carrier Guidelines Performance Standards and Reports: Verizon Reports, January 2001 , Appendix K, in Verizon Application, Appendix F, Tab 0002. They were previously determined by the Commission to be a reasonable method of determining if a detected difference is statistically significant in NY 271 Order , Appendix B. The test for statistical significance was only done when a parity comparison was available, z- scores were provided in the C2C reports, and the reported CLEC performance was worse than the reported Verizon retail performance. Note that a modified t- test was used for average or measured metrics instead of a modified z- test because sometimes small sample sizes were involved. For large sample sizes the tests will yield the same results, because for large sample sizes the distribution of Student’s t, which the t- test relies on, is virtually identical to the normal distribution, on which the z- test relies. NY 271 Order , Appendix B, at 4, n. 17 and at 6, n. 31. No non- parametric test results (such as the results of a permutation test or the hypergeometric test) were provided in the C2C reports. Use of a non- parametric test is a more reliable method of testing for statistical significance when the data is not normally distributed and the sample size is small. See NY 271 Order , Appendix B at 6. Use of the modified t, modified z, and binomial test results in this appendix does not preclude the use of other theoretically- sound statistical test methodologies 18 Federal Communications Commission FCC 01- 208 B- 19 for future 271 applications. 1x = No retail data or z- score was available for January. 2x = No retail data or z- score was available for February. 3x = No retail data or z- score was available for March. 4x = No retail data or z- score was available for April. 19