*Pages 1--26 from Microsoft Word - 13037.doc* Federal Communications Commission FCC 01- 338 Appendix C Missouri Performance Metrics All data included here is taken from the Missouri Hit or Miss Report (HOMR). This table is provided as a reference tool for the convenience of the reader. No conclusions are to be drawn from the raw data contained in this table. Our analysis is based on the totality of the circumstances, such that we may use non- metric evidence, and may rely more heavily on some metrics than others, in making our determination. The inclusion of the particular metrics in this table does not necessarily mean that we relied on all of these metrics, nor that other metrics may not also be important in our analysis. Some metrics that we have relied on in the past and may rely on for a future application were not included here because there was no data provided for them (usually either because there was no activity, or because the metrics are still under development). Metrics with no retail analog provided are usually compared with a benchmark. Note that for some metrics during the period provided, there may be changes in the metric definition, or changes in the retail analog applied, making it difficult to compare the data over time. 1 Federal Communications Commission FCC 01- 338 C- 2 AGGREGATE METRICS Metric No. Metric Name Resale POTS, Resale Specials, and UNES Pre- Ordering/ Ordering 1 Average Response Time for OSS Pre- Order Interfaces 1. 1 Average Response Time for Manual Loop Makeup Info. 1. 2 Accuracy of Actual Loop Makeup Information for DSL 2 Percent Responses Received within “X” seconds 4 OSS Interface Availability 5 Percent FOC returned on time for LSR requests 7.1 Percent Mechanized Completion Notifications Available within one Day of Work Completion 9 Percent Rejects 10 Percent Mechanized Rejects Returned within one hour of receipt of LSR 10.2 Percentage of Orders that receive SWBT- caused Jeopardy Notifications 11 Mean Time to Return Mechanized Rejects 11. 2 Average SWBT- caused Jeopardy Notification Interval 13 Order Process Percent Flow- Through Billing 14 Billing Accuracy 15 Percent of Accurate and Complete Formatted Mechanized Electronic Bills via EDI or BDT 16 Percent of Accurate Usage Records transmitted via the “Extract Return File” procedure 17 Billing Completeness 17.1 Service Order Posting 18 Mechanized Electronic Billing Timeliness EDI and BDT 19 DUF Timeliness Resale POTS and UNE- P Provisioning 27 Mean Installation Interval Metric No. Metric Name 28 Percent POTS/ UNE- P Installations Completed Within Customer Requested Due Date 29 Percent SWBT Caused Missed Due Dates 32 Average Delay Days for SWBT Caused Missed Due Dates 35 Percent POTS/ UNE- P Trouble Reported within 10 Days of Installation 35. 1 Percent UNE- P Trouble Reports on Completion Date Maintenance 37 Trouble Report Rate 37. 1 Trouble Report Rate net of Installation and Repeat Reports 38 Percent Missed Repair Commitments 39 Mean Time to Restore 40 Percent Out of Service < 24 Hours 41 Percent Repeat Reports Resale Specials and UNE- P Provisioning 43 Average Installation Interval 45 Percent SWBT Caused Missed Due Dates 46 Percent Trouble Reports within 30 Days of Installation Maintenance 52 Mean Time to Restore 53 Percent Repeat Reports 54 Trouble Report Rate UNE Loops Provisioning 55 Average Installation Interval 55. 1 Average Installation Interval – DSL 55. 2 Average Installation Interval for Loop with LNP 56 Percent Installations Completed Within Customer Requested Due Date 2 Federal Communications Commission FCC 01- 338 C- 3 Metric No. Metric Name 58 Percent SWBT Caused Missed Due Dates 59 Percent Trouble Reports Within 30 Days of Installation 60 Percent Missed Due Dates Due to Lack of Facilities 61 Average Delay Days for Missed Due Dates Due to Lack of Facilities 62 Average Delay Days for SWBT Caused Missed Due Dates 63 Percent SWBT Caused Missed Due Dates 65 Trouble Report Rate 65. 1 Trouble Report Rate Net of Installation and Repeat Reports Maintenance 66 Percent Missed Repair Commitments 67 Mean Time to Restore 69 Percent Repeat Reports Interconnection Trunks 70 Percent of Trunk Blockage 71 Common Transport Trunk Blockage 73 Percentage of Installations Completed Within the Customer Requested Due Date 73. 1 Percentage Held Interconnection Trunks 74 Average Delay Days for Missed Due Dates 76 Average Trunk Restoration Interval 77 Average Trunk Restoration Interval for Service Affecting Trunk Groups Number Portability 91 % of LNP Only Due Dates within Industry Guidelines 92 % of Time the Old Service Provider Releases the Subscription Prior to the Expiration of the Second 9 Hour Timer 93 % of Customer Account Restructured Prior to LNP Due Date 96 % Pre- mature Disconnects for Stand alone LNP Orders 97 % of Time SWBT Applies the 10- digit Trigger Prior to the LNP Order Due Date Metric No. Metric Name 98 % Stand Alone LNP I- Reports in 10 Days 99 Average Delay Days for SWBT Missed Due Dates for Stand Alone LNP Orders 100 Average Time of Out of Service for LNP Conversions 101 Percent Out of Service < 60 Minutes 911 103 Percent Accuracy for 911 Database Updates 104 Average Time Required to Update 911 Database 104.1 Average Time it takes to unlock the 911 Record Collocation 107 Percent Missed Collocation Due Dates 108 Average Delay Days 109 Percent of Collocation Requests within Guidelines Directory Assistance and Operator Services 80 Directory Assistance Average Speed of Answer 82 Operator Services Speed of Answer 112 Percent of Database Accuracy for Manual Updates 113 Percent of Electronic Updates that Flow Through the DSR Process without Manual Intervention Coordinated Conversions 114 Percent of Premature Disconnects 114.1 CHC/ FDT LNP with Loop Provisioning Interval 115 Percent Provisioning Trouble Reports 115.1 Mean Time to Restore 117 % Nxxs Loaded/ Tested Prior to LERG Change Management 123 Percent of Timely and Compliant Change Management Notices 3 Federal Communications Commission FCC 01- 338 C- 4 Metric No. Metric Name 124 Timely Resolution of Significant Software Failures Related to Releases DISAGGREGATED METRICS Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes Resale POTS, Resale Specials and UNEs Pre- Ordering/ Ordering Average Response Time for OSS Pre- Order 1- 01 Address Verification – DATAGATE 2. 00 4. 70 2. 11 4. 70 2. 73 4. 70 2. 38 4. 70 2. 46 4. 70 1- 02 Req. for Telephone Number - DATAGATE 2. 70 4. 50 2. 90 4. 50 3. 40 4. 50 2. 90 4. 50 3. 10 4. 50 1- 03 Req. for CSR (< 30 WTN) - DATAGATE 2. 34 6. 60 2. 59 6. 60 2. 10 6. 60 2. 32 6. 60 2. 91 6. 60 1- 04 Req. for CSR (> 30 WTN) - DATAGATE 11.35 16.35 15.78 11.61 9.75 1- 05 Serv. Availability - DATAGATE 1. 40 6. 60 1. 00 6. 60 1. 10 6. 60 0. 90 6. 60 0. 70 6. 60 1- 06 Serv. Appointment Scheduling - DATAGATE 0.50 1.00 0.80 1.00 0.30 1.00 0.30 1.00 0.30 1.00 1- 07 Dispatch Required - DATAGATE 6. 90 12.60 6.80 12.60 6.90 12.60 7.40 12.60 7.60 12.60 1- 08 PIC - DATAGATE 5. 70 19.10 5.50 19.10 7.30 19.10 6.80 19.10 7.40 19.10 1- 09 Actual Loop Makeup- Actual Returned 18.00 12.60 22.19 12.60 19.93 12.60 24.00 12.60 24.20 12.60 1- 10 Actual Loop Makeup- Design Returned 9. 60 23.00 12.90 23.00 13.21 23.00 12.20 23.00 11.00 23.00 1- 11 Design Loop Makeup- Design Returned 4. 53 10.00 6.53 10.00 4.58 10.00 5.05 10.00 5.02 10.00 1- 12 Protocol Translation - EDI Input 8.66 7.78 85.27 16.83 23.26 1- 13 Protocol Translation - EDI Output 8.53 9.69 21.34 8.87 12.08 1- 14 Protocol Translation - CORBA Input 0.11 0.10 0.10 n/ a 0. 27 1- 15 Protocol Translation - CORBA Output 0.20 0.20 0.20 n/ a 0. 09 1- 16 Address Verification -VERIGATE 2. 57 4. 70 2. 79 4. 70 3. 13 4. 70 2. 67 4. 70 2. 64 4. 70 1- 17 Req. for Tel. Number - VERIGATE 1. 79 4. 50 1. 82 4. 50 1. 82 4. 50 1. 80 4. 50 1. 87 4. 50 1- 18 Req. for CSR (< 30 WTM) VERIGATE 2. 69 6. 60 4. 01 6. 60 3. 39 6. 60 2. 75 6. 60 10.29 6.60 1- 19 Req. for CSR (> 30 WTM) VERIGATE 5. 66 7. 23 6. 16 5. 71 n/ a 1- 20 Serv. Availability – VERIGATE 21.01 6.60 2.84 6.60 2.39 6.60 1.85 6.60 1.97 6.60 1- 21 Serv. Appt. Scheduling – VERIGATE 0. 42 1. 00 1. 03 1. 00 0. 65 1. 00 0. 35 1. 00 0. 00 0. 00 5 1- 22 Dispatch Required - VERIGATE 6. 75 12.60 6.80 12.60 6.65 12.60 6.79 12.60 7.42 12.60 1- 23 PIC – VERIGATE 19.86 19.10 7.04 19.10 6.57 19.10 6.32 19.10 6.81 19.10 4 Federal Communications Commission FCC 01- 338 C- 5 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 1- 24 Act. Loop MakeUp - Act. Data Ret. – VERIGATE 24.63 12.60 29.42 12.60 25.77 12.60 24.87 12.60 26.62 12.60 1- 25 Act. Loop MakeUp - Des. Data Ret. – VERIGATE 22.67 23.00 26.36 23.00 22.52 23.00 21.21 23.00 24.35 23.00 1- 26 Des. Loop MakeUp - Des. Data Ret. – VERIGATE 5.90 10.00 10.03 10.00 6.03 10.00 6.27 10.00 6.85 10.00 1- 27 CSR Detail - VERIGATE (FCC Rqmt. Only) 9. 19 9. 26 7. 15 7. 74 12.45 1.1- 01 Avg. Response Time for Loop Make- Up Information 0.61 0.99 0.86 0.85 0.61 0.97 0.68 1.05 0.52 0.78 1.2- 01 Accuracy of Actual Loop Makeup Information Provided for DSL Orders 98.00% 100.00% 99.00% 100.00% 99.00% 100.00% 99.00% 100.0% 98.00% 100.00% Percent Responses Received within "X" seconds 2- 01 Address Verification - DATAGATE 99. 85% 95. 00% 99. 63% 95. 00% 98. 66% 95. 00% 99. 48% 95. 00% 99. 34% 95. 00% 2- 02 Req. for Telephone Number – DATAGATE 99.53% 95.00% 99.28% 95.00% 98.49% 95.00% 99.29% 95.00% 99.03% 95.00% 2- 03 Req. for CSR - DATAGATE 99.51% 95.00% 98.51% 95.00% 99.27% 95.00% 99.29% 95.00% 98.20% 95.00% 2- 04 Service Availability - DATAGATE 99. 24% 95. 00% 99. 79% 95. 00% 99. 66% 95. 00% 99. 79% 95. 00% 99. 83% 95. 00% 2- 05 Serv. Appointment Scheduling - DATAGATE 98.91% 95.00% 98.15% 95.00% 98.85% 95.00% 99.46% 95.00% 99.39% 95.00% 2- 06 Dispatch Required - DATAGATE 99.80% 95.00% 99.72% 95.00% 99.57% 95.00% 99.31% 95.00% 98.99% 95.00% 2- 07 PIC - DATAGATE 99.96% 95.00% 99.88% 95.00% 99.40% 95.00% 99.81% 95.00% 99.90% 95.00% 2- 08 Actual Data Returned - DATAGATE 86. 15% 95. 00% 77. 31% 95. 00% 81. 92% 95. 00% 71. 03% 95. 00% 72. 50% 95. 00% 2- 09 Actual Loop Makeup - Design Data Ret- DATAGATE 97.25% 95.00% 93.94% 95.00% 94.36% 95.00% 95.56% 95.00% 96.32% 95.00% 2- 10 Design Loop Makeup - Design Data Returned - DATAGATE 97.41% 95.00% 93.58% 95.00% 96.86% 95.00% 95.99% 95.00% 95.75% 95.00% 2- 11 Address Verification - VERIGATE 95.95% 90.00% 95.53% 90.00% 94.82% 90.00% 95.94% 90.00% 95.70% 90.00% 2- 12 Req. for Telephone Number - VERIGATE 97.98% 90.00% 97.81% 90.00% 97.74% 90.00% 98.06% 90.00% 97.74% 90.00% 2- 13 Req. for CSR - VERIGATE 97.92% 90.00% 95.09% 90.00% 97.74% 90.00% 97.18% 90.00% 90.39% 90.00% 2- 14 Service Availability - VERIGATE 82.78% 90.00% 97.47% 90.00% 97.67% 90.00% 98.93% 90.00% 99.08% 90.00% 2- 15 Service Appointment Scheduling - VERIGATE 99.41% 90.00% 98.70% 90.00% 98.08% 90.00% 99.38% 90.00% 99.01% 90.00% 2- 16 Dispatch Required - VERIGATE 99.38% 90.00% 99.35% 90.00% 99.25% 90.00% 99.22% 90.00% 98.67% 90.00% 2- 17 PIC - VERIGATE 86.85% 90.00% 97.79% 90.00% 98.55% 90.00% 99.31% 90.00% 99.68% 90.00% 5 Federal Communications Commission FCC 01- 338 C- 6 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 2- 18 Actual Loop Makeup - Actual Data Returned - VERIGATE 64.63% 90.00% 59.08% 90.00% 61.90% 90.00% 61.09% 90.00% 57.68% 90.00% 2- 19 Actual Loop Makeup - Design Data Returned - VERIGATE 97.25% 90.00% 93.94% 90.00% 94.36% 90.00% 87.40% 90.00% 84.13% 90.00% 2- 20 Design Loop Makeup - Design Data Returned - VERIGATE 94.92% 90.00% 89.36% 90.00% 94.96% 90.00% 94.39% 90.00% 94.22% 90.00% OSS Interface Availability 4- 01.1 DATAGATE 99.92% 99.50% 99.90% 99.50% 99.92% 99.50% 100.00% 99.50% 100.00% 99.50% 4- 01.2 VERIGATE 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 99.70% 99.50% 4- 01.3 LEX 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 99.99% 99.50% 100.00% 99.50% 4- 01.4 TOOLBAR 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 4- 01.5 LRAF 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 99.81% 99.50% 4- 01.6 EDI - FTP 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 99.84% 99.50% 100.00% 99.50% 4- 01.7 EDI - IA (SSL3) 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 4- 01.8 EDI - NDM 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 99.84% 99.50% 100.00% 99.50% 4- 01.9 EDI - VAN 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 4- 01.10 EDI 100.00% 99.50% 99.62% 99.50% 100.00% 99.50% 100.00% 99.50% 99.66% 99.50% 4- 01.11 EDI - CORBA 100.00% 99.50% 99.98% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 4- 01.12 Order Status 99.99% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 4- 01.13 Trouble Administration 99.91% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 99.92% 99.50% 4- 01.14 Provisioning Order Status 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 100.00% 99.50% 4- 02 Consumer EASE Availability 100.00% 99.50% 99.99% 99.50% 99.99% 99.50% 99.99% 99.50% 100.00% 99.50% 4- 03 Business EASE Availability 100.00% 99.50% 99.99% 99.50% 99.99% 99.50% 99.99% 99.50% 100.00% 99.50% Percent FOCs Returned on Time for LSR requests 5- 01 Within 5 Hours - Residence and Simple Business - LEX 99.04% 95.00% 99.10% 95.00% 99.64% 95.00% 98.13% 95.00% 99.03% 95.00% 5- 02 Within 24 Hours - Complex Business (1- 200 Lines) - LEX 100.00% 94.00% 96.67% 94.00% 100.00% 94.00% 95.35% 94.00% 100.00% 94.00% 5- 03 Within 48 Hours - Complex Business (200+ Lines) - LEX n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 5- 04 Within 5 Hours - UNE Loop (1- 49) - LEX 99.75% 95.00% 100.00% 95.00% 100.00% 95.00% 99.62% 95.00% 100.00% 95.00% 5- 05 Within 48 Hours - UNE Loop (50+) - LEX n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 5- 06 Within 5 Hours - Switch Ports - LEX n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 6 Federal Communications Commission FCC 01- 338 C- 7 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 5- 07 Within 5 Hours - Sim Res/ Bus LNP Only (1- 19) - LEX 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 5- 08 Within 5 Hours - Sim Res/ Bus LNP w loop (1- 19)- LEX 98.95% 95.00% 99.63% 95.00% 100.00% 95.00% 99.19% 95.00% 99.44% 95.00% 5- 09 Within 48 Hours - LNP Only (20+ loops) - LEX n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 5- 10 Within 48 Hours - LNP with loop (20+ loops) - LEX n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 5- 11 Within 24 Hours - LNP Comp Bus (1- 19 lines) - LEX 100.00% 94.00% 100.00% 94.00% 100.00% 94.00% 100.00% 94.00% 100.00% 94.00% 5- 12 Within 48 Hours - lNP Comp Bus (20- 50 lines) - LEX n/ a 95.00% n/ a 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 3,4,5 5- 15 Within 5 Hours - Residence and Simple Business - EDI 100.00% 95.00% 100.00% 95.00% 99.71% 95.00% 97.62% 95.00% 97.77% 95.00% 5- 16 Within 24 Hours - Complex Business (1- 200 Lines) - EDI n/ a 94.00% n/ a 94.00% n/ a 94.00% 100.00% 94.00% 100.00% 94.00% 4,5 5- 17 Within 48 Hours - Complex Business (200+ Lines) - EDI n/ a 94.00% n/ a 94.00% n/ a 94.00% n/ a 94.00% n/ a 94.00% 5- 18 Within 5 Hours - UNE Loop (1- 49) - EDI 99.14% 95.00% 95.52% 95.00% 99.63% 95.00% 99.71% 95.00% 99.12% 95.00% 5- 19 Within 48 Hours - UNE Loop (50+) - EDI n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 5- 20 Within 5 Hours - Switch Ports - EDI n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 5- 21 Within 5 Hours - Sim Res/ Bus LNP Only (1- 19) - EDI 99.42% 95.00% 99.87% 95.00% 99.48% 95.00% 99.74% 95.00% 98.90% 95.00% 5- 22 Within 5 Hours - Sim Res/ Bus LNP w loop (1- 19)- EDI 97.73% 95.00% 99.57% 95.00% 98.84% 95.00% 98.67% 95.00% 97.61% 95.00% 5- 23 Within 48 Hours - LNP Only (20+ loops) - EDI n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 5- 24 Within 48 Hours - LNP with loop (20+ loops) - EDI n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 5- 25 Within 24 Hours - LNP Comp Bus (1- 19 lines) - EDI 100.00% 94.00% 100.00% 94.00% 100.00% 94.00% 100.00% 94.00% 100.00% 94.00% 5- 26 Within 48 Hours - LNP Comp Bus (20- 50 lines) - EDI n/ a 95.00% n/ a 95.00% 100.00% 95.00% 100.00% 95.00% n/ a 95.00% 3,4 5- 29 Within 24 Hours - Residence and Simple Business - Man. 99.55% 94.00% 99.91% 94.00% 99.95% 94.00% 99.39% 94.00% 99.72% 94.00% 7 Federal Communications Commission FCC 01- 338 C- 8 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 5- 30 Within 24 Hours - Complex Business (1- 200 Lines) - Man. 93.85% 94.00% 100.00% 94.00% 98.82% 94.00% 89.53% 94.00% 100.00% 94.00% 5- 31 Within 48 Hours - Complex Business (200+ Lines) - Man. n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 5- 32 Within 24 Hours - UNE Loop (1- 49) - Man. 100.00% 94.00% 100.00% 94.00% 100.00% 94.00% n/ a 94.00% n/ a 94.00% 1,2,3 5- 33 Within 48 Hours - UNE Loop (50+) - Man. n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 5- 34 Within 24 Hours - Switch Ports - Man. n/ a 94.00% n/ a 94.00% n/ a 94.00% n/ a 94.00% n/ a 94.00% 5- 35 Within 24 Hours - Sim Res/ Bus LNP Only (1- 19) - MAN 100.00% 94.00% n/ a 94.00% n/ a 94.00% n/ a 94.00% n/ a 94.00% 1 5- 36 Within 24 Hours - Sim Res/ Bus LNP w loop (1- 19)- MAN 71.43% 94.00% 100.00% 94.00% n/ a 94.00% 100.00% 94.00% 66.67% 94.00% 1,2,4,5 Percent Mechanical Completion Notifications Returned 7.1- 01 Within One Day - LEX 99.58% 97.00% 99.33% 97.00% 99.51% 97.00% 99.67% 97.00% 99.27% 97.00% 7.1- 02 Within One Day - EDI 93.97% 97.00% 93.19% 97.00% 97.64% 97.00% 98.42% 97.00% 98.98% 97.00% Reject Rates 9- 01 Percent Rejects - LEX 45.76% 43.65% 45.89% 47.03% 45.98% 9- 02 Percent Rejects - EDI 30.83% 26.67% 26.06% 31.15% 29.21% 10- 01 % Mech. Rejects Retd within One Hour of Receipt in LASR - LEX 99.58% 97.00% 99.75% 97.00% 99.92% 97.00% 100.00% 97.00% 100.00% 97.00% 10- 02 % Mech. Rejects Retd within One Hour of Receipt in LASR - EDI 98.24% 97.00% 100.00% 97.00% 98.80% 97.00% 98.75% 97.00% 98.16% 97.00% 10.2- 01 % Orders That Recd SWBT Caused Jeopardy Notification - Jeopardies Prev Called Rejects 1.45% 1.60% 1.36% 1.54% 1.49% 10.2- 02 % Orders That Recd SWBT Caused Jeopardy Notification - Facilities Jeopardies 1.14% 0.98% 0.77% 1.27% 1.31% 10.2- 03 % Orders That Recd SWBT Caused Jeopardy Notification - Other SWBT Caused Jeopardies 0.02% 0.07% 0.06% 0.02% 0.04% 10.2- 04 % Orders That Recd SWBT Caused Jeopardy Notification - CLEC/ EU Caused Jeopardies 1.77% 2.18% 1.86% 2.57% 2.37% 11- 01 Mean Time to Return Mechanized Rejects (Hours) – LEX 0.03 0.03 0.02 0.02 0.02 11- 02 Mean Time to Return Mechanized Rejects (Hours) – EDI 0.20 0.19 0.20 0.22 0.46 8 Federal Communications Commission FCC 01- 338 C- 9 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 11.2- 01 Ave SWB- caused Jeopardy Notification Interval – Jeopardies Prev Called Rejects 0.31 0.93 0.39 0.22 3.90 11.2- 02 Ave SWB- caused Jeopardy Notification Interval – Facilities Jeopardies 0.78 1.64 1.75 0.66 0.29 11.2- 03 Ave SWB- caused Jeopardy Notification Interval - Other SWBT Caused Jeopardies 0.64 0.30 2.86 0.02 4.12 11.2- 04 Ave SWB- caused Jeopardy Notification Interval - CLEC/ EU Caused Jeopardies 1.19 4.47 0.94 1.60 1.81 Order Process Percent Flow- Through 13- 01 EASE 90.42% 90.06% 91.37% 89.09% 91.53% 90.36% 95.18% 90.43% 89.84% 91.24% 13- 02 LEX 91.52% 90.06% 86.29% 89.09% 83.79% 90.36% 87.02% 90.43% 87.93% 91.24% 13- 02.1 (Through SORD Distribution) - LEX - Resale POTS n/ a n/ a 87% 92% 90% 13- 02.2 (Through SORD Distribution) - LEX - UNE Combos n/ a n/ a 83% 86% 88% 13- 02.3 (Through SORD Distribution) - LEX – Specials n/ a n/ a 23% 0% 38% 13- 03 EDI 92.51% 90.06% 89.92% 89.09% 88.42% 90.36% 87.77% 90.43% 91.34% 91.24% 13- 03.1 (Through SORD Distribution) - EDI - Resale POTS n/ a n/ a 96% 84% 76% 13- 03.2 (Through SORD Distribution) - EDI - UNE Combos n/ a n/ a 53% 93% 98% 13- 03.3 (Through SORD Distribution) - EDI - Specials n/ a n/ a n/ a 0% n/ a Billing 14- 01 Billing Accuracy - CRIS Usage Bill Audit 0. 00% 1.37% 0.00% 1.19% 0.00% 1.12% 0.00% 0.40% 0.00% 0.30% 14- 02 Billing Accuracy - CABS Usage Bill Audit 0. 00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 14- 03 Billing Accuracy - CRIS Bill Audit 0. 00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 15- 01 % of Accurate and Complete Formatted Mech. Bills Via EDI 100.00% 99.00% 100.00% 99.00% 100.00% 99.00% 100.00% 99.00% 100.00% 99.00% 15- 02 % of Accurate and Complete Formatted Mech. Bills Via BDT 100.00% 99.00% 100.00% 99.00% 100.00% 99.00% 100.00% 99.00% 100.00% 99.00% 16- 01 % of Billing Records Transmitted Correctly 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 17- 01 Billing Completeness 99.45% 99.08% 99.28% 99.02% 99.44% 99.23% 99.40% 98.99% 99.58% 99.09% 9 Federal Communications Commission FCC 01- 338 C- 10 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 17.1- 01 Service Order Posting - CABS 98.83% 98.58% 99.14% 99.00% 99.36% 17.1- 02 Service Order Posting - CRIS 98.31% 98.13% 98.52% 98.23% 98.15% 18- 01 Mechanized Electronic Billing Timeliness EDI (Wholesale Bill) 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 18- 02 Mechanized Electronic Billing Timeliness BDT (Wholesale Bill) 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 19- 01 DUF Timeliness 99.02% 95.00% 99.04% 95.00% 97.84% 95.00% 98.78% 95.00% 99.15% 95.00% Resale POTS and UNE- P Provisioning Mean Installation Interval 27- 01 Field Work- Residential 2.50 3.13 2.14 2.83 2.52 3.23 2.56 3.22 2.96 3.41 27- 02 Field Work- Business 1. 99 3. 52 2. 26 3. 17 2. 29 3. 14 2. 54 4. 26 2. 76 3. 32 27- 03 No Field Work- Residential 0.06 0.75 0.07 0.73 0.07 0.69 0.07 0.63 0.09 0.65 27- 04 No Field Work- Business 0. 05 0. 71 0. 10 0. 80 0. 11 0. 73 0. 09 0. 74 0. 08 0. 71 27- 05 Interval- Field Work- UNEs 4. 01 3. 24 3. 30 2. 93 3. 19 3. 20 2. 77 3. 52 3. 29 3. 39 27- 06 No Field Work- UNEs 0.25 0.74 0.19 0.74 0.18 0.69 0.15 0.64 0.22 0.66 Percent Installed within Customer Requested Due Date 28- 01 Field Work- Residential 96.84% 93.28% 94.39% 92.47% 94.93% 90.54% 94.47% 91.72% 90.23% 90.76% 28- 02 Field Work- Business 96.58% 94.61% 98.53% 93.63% 97.60% 92.96% 97.07% 93.78% 93.29% 93.54% 28- 03 No Field Work- Residential 99.99% 99.89% 99.97% 99.93% 99.98% 99.93% 99.94% 99.67% 99.97% 99.62% 28- 04 No Field Work- Business 99.87% 99.90% 99.87% 99.87% 100.00% 99.82% 99.94% 99.65% 99.90% 99.71% 28- 05 Field Work- UNEs 93.73% 93.67% 93.67% 92.81% 92.54% 91.24% 94.04% 92.33% 94.55% 91.50% 28- 06 No Field Work- UNEs 99.42% 99.89% 99.72% 99.92% 99.56% 99.92% 99.53% 99.67% 99.53% 99.63% % Missed Due Dates 29- 01 Residential 3.02% 6.06% 5.36% 6.79% 4.15% 8.46% 4.84% 7.38% 8.49% 8.23% 29- 02 Business 3.24% 4.55% 1.30% 5.61% 2.48% 5.99% 2.46% 5.39% 5.98% 5.60% 29- 03 Residential 0.08% 0.30% 0.08% 0.29% 0.05% 0.39% 0.07% 0.36% 0.11% 0.40% 29- 04 Business 0.23% 0.23% 0.56% 0.27% 0.45% 0.31% 0.29% 0.43% 0.28% 0.30% 29- 05 UNEs 5.34% 5.61% 2.38% 6.43% 3.02% 7.72% 2.37% 6.79% 3.54% 7.53% 29- 06 No Field Work- UNEs 0. 69% 0.30% 0.30% 0.29% 0.39% 0.38% 0.40% 0.37% 0.41% 0.39% Average Delay Days 32- 01 for SWBT Caused Missed Due Dates - Res. - Field Work 3.79 6.14 4.84 5.50 6.53 5.93 8.50 6.52 5.71 6.14 10 Federal Communications Commission FCC 01- 338 C- 11 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 32- 02 for SWBT Caused Missed Due Dates - Bus. - Field Work 1.33 5.78 5.50 6.95 2.50 7.14 13.00 6.90 8.53 6.81 1,2,3,4 32- 03 for SWBT Caused Missed Due Dates - Res. - No Field Work 2.00 6.81 2.50 8.00 4.75 5.91 8.33 6.16 7.88 4.79 1,2,3,4,5 32- 04 for SWBT Caused Missed Due Dates - Bus. - No Field Work 17.00 10.03 2.33 27.90 7.75 22.08 1.50 9.50 3.50 5.78 1,2,3,4,5 32- 05 for SWBT Caused Missed Due Dates - UNEs- Field Work 46.88 6.05 42.20 5.79 8.60 6.17 1.75 6.61 2.33 6.26 1,2,3,4,5 32- 06 for SWBT Caused Missed Due Dates - UNEs- No Field Work 6.41 7.01 9.73 9.47 7.36 6.98 3.20 6.55 2.79 4.85 Percent Trouble Reports 35- 01 Within 10 Days of Install. - Res.- N& T Orders- Field Work 3.30% 4.23% 3.36% 4.16% 3.78% 4.77% 3.34% 4.63% 3.60% 4.66% 35- 02 Within 10 Days of Install. - Bus.- N& T Orders -Field Work 5.88% 1.98% 3.66% 2.82% 3.72% 2.76% 4.09% 2.75% 1.28% 2.92% 35- 03 Within 10 Days of Install. - Res.- N& T Orders -No Field Work 5.64% 6.40% 5.37% 5.39% 5.33% 6.95% 5.37% 5.89% 4.54% 6.71% 35- 04 Within 10 Days of Install. - Bus.- N& T Orders -No Field Work 1.75% 1.50% 0.88% 1.36% 0.52% 1.94% 0.22% 2.06% 1.45% 1.85% 35- 05 Within 10 Days of Install. - Res.- C Orders- Field Work 0.00% 4.67% 0.00% 3.94% 20.00% 5.84% 0.00% 6.34% 0.00% 6.09% 1,2,3,4,5 35- 06 Within 10 Days of Install. - Bus.- C Orders - Field Work 2.94% 4.04% 11.43% 3.09% 0.00% 3.53% 6.25% 3.44% 26.67% 3.81% 35- 07 Within 10 Days of Install. - Res.- C Orders- No Field Work 0.81% 1.45% 0.62% 1.24% 0.55% 1.68% 0.57% 1.71% 0.49% 1.42% 35- 08 Within 10 Days of Install. - Bus.- C Orders- No Field Work 1.36% 1.31% 2.60% 1.47% 2.93% 1.50% 1.58% 1.41% 1.41% 1.54% 35- 09 Within 10 Days of Install. - UNE- N& T Orders- Field Work n/ a 3. 56% n/ a 3. 77% n/ a 4. 19% n/ a 4. 10% n/ a 4. 20% 35- 10 Within 10 Days of Install. - UNE- N& T Orders -No Field Work n/ a 5. 96% n/ a 4. 94% n/ a 6. 44% n/ a 5. 51% n/ a 6. 36% 35- 11 Within 10 Days of Install. - UNE- C Orders- Field Work 2.86% 4.46% 6.75% 3.62% 3.45% 4.94% 4.73% 5.14% 6.32% 5.35% 35- 12 Within 10 Days of Install. - UNE- C Orders- No Field Work 0.86% 1.43% 1.34% 1.26% 2.61% 1.67% 1.46% 1.68% 2.07% 1.43% 11 Federal Communications Commission FCC 01- 338 C- 12 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 35.1- 01 % UNE- P Trouble Reports On The Completion Date 0.48% 0.82% 1.47% 0.98% 1.52% Maintenance Trouble Report Rate 37- 01 Residence 2. 30% 2.67% 2.18% 2.52% 2.56% 3.25% 2.48% 3.24% 1.95% 2.93% 37- 02 Business 0.82% 1.05% 0.80% 1.06% 0.89% 1.28% 0.95% 1.23% 1.09% 1.23% 37- 03 UNE Loop and Port Combinations 0.88% 2.27% 1.26% 2.16% 1.52% 2.77% 1.45% 2.75% 1.43% 2.52% 37.1- 01 Net of Install. & Repeat Rpts. - Res. 1.60% 2.17% 1.50% 2.06% 1.85% 2.64% 1.76% 2.65% 1.33% 2.31% 37.1- 02 Net of Install. & Repeat Rpts. - Bus. 0.71% 0.90% 0.67% 0.91% 0.74% 1.09% 0.83% 1.04% 0.89% 1.02% 37.1- 03 Net of Install. & Repeat Rpts. - UNE Loop and Port Comb. 0.71% 1.86% 1.04% 1.78% 1.23% 2.26% 1.22% 2.26% 1.14% 2.00% Percent Missed Repair Commitments 38- 01 Res.- Dispatch 2. 87% 4.09% 2.87% 3.74% 1.86% 5.28% 2.23% 5.22% 2.45% 4.89% 38- 02 Bus.- Dispatch 7. 58% 9.70% 8.79% 9.04% 7.43% 12.46% 7.13% 12.64% 8.56% 12.35% 38- 03 Res.- No Dispatch 1. 64% 0.61% 4.55% 0.68% 1.41% 0.52% 0.00% 0.47% 5.88% 0.45% 38- 04 Bus.- No Dispatch 0. 00% 1.84% 0.00% 1.31% 4.55% 2.15% 6.67% 1.52% 0.00% 0.40% 38- 05 UNEs - Dispatch 7. 79% 4.77% 6.75% 4.41% 3.36% 6.14% 4.83% 6.07% 4.24% 5.81% 38- 06 UNEs - No Dispatch 0. 00% 0.69% 1.96% 0.72% 0.00% 0.61% 1.72% 0.53% 0.00% 0.44% Mean Time to Restore 39- 01 Receipt to Clear Duration - Res.- Affecting Service- Dispatch 16.08 26.15 16.51 25.07 16.44 35.80 16.59 36.54 13.73 31.93 39- 02 Receipt to Clear Duration - Bus.- Affecting Service- Dispatch 8.16 11.44 11.73 10.63 12.57 13.05 12.00 14.87 9.62 14.69 39- 03 Receipt to Clear Duration - Res.- Affecting Service- No Dispatch 2.10 6.55 5.46 7.17 3.81 6.92 2.26 5.66 10.92 6.49 39- 04 Receipt to Clear Duration - Bus.- Affecting Service- No Dispatch 5.72 4.69 8.62 5.39 2.72 4.98 11.71 8.58 3.45 5.99 3,5 39- 05 Receipt to Clear Duration - Res.- Out of Service- Dispatch 11.68 15.92 10.01 13.95 13.92 18.93 12.26 17.87 11.62 15.48 39- 06 Receipt to Clear Duration - Bus.- Out of Service- Dispatch 9.35 8.42 8.37 8.81 9.43 9.88 9.37 10.93 8.91 10.59 39- 07 Receipt to Clear Duration - Res.- Out of Service- No Dispatch 1.94 5.38 3.91 4.15 9.25 6.27 3.02 4.87 2.72 4.57 12 Federal Communications Commission FCC 01- 338 C- 13 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 39- 08 Receipt to Clear Duration - Bus.- Out of Service- No Dispatch 7.57 3.01 3.00 3.14 5.31 4.25 6.03 3.44 8.05 1.93 2,5 39- 09 Receipt to Clear Duration - UNEs- Affecting Service- Dispatch 14.55 24.68 13.91 23.54 13.60 33.34 13.86 34.35 13.32 30.11 39- 10 Receipt to Clear Duration - UNEs- Affecting Service- No Dispatch 1.36 6.44 2.00 7.06 5.83 6.81 2.76 5.84 6.89 6.45 1 39- 11 Receipt to Clear Duration - UNEs- Out of Service- Dispatch 11.34 14.89 11.53 13.22 14.36 17.74 14.49 16.99 11.04 14.80 39- 12 Receipt to Clear Duration - UNEs- Out of Service- No Dispatch 8.07 5.22 2.34 4.08 7.24 6.17 7.34 4.79 5.11 4.39 1 Percent Out of Service 40- 01 Less than 24 Hours - Res. 96.57% 91.35% 97.29% 94.39% 92.79% 83.89% 95.82% 88.15% 95.75% 92.35% 40- 02 Less than 24 Hours - Bus. 96.58% 97.31% 98.09% 96.66% 96.72% 94.56% 97.02% 95.41% 97.57% 95.97% 40- 03 Less than 24 Hours - UNEs 95.65% 92.13% 94.79% 94.69% 92.63% 85.21% 90.98% 89.02% 95.40% 92.83% Percent Repeat Reports 41- 01 Residential 6.80% 10.18% 5.75% 9.74% 5.78% 10.46% 5.23% 10.65% 4.96% 11.16% 41- 02 Business 6.64% 8.04% 8.82% 7.18% 9.20% 9.23% 8.25% 8.67% 11.94% 10.06% 41- 03 UNEs 9.85% 9.94% 8.41% 9.43% 9.78% 10.32% 9.86% 10.43% 8.34% 11.02% Resale Specials and UNE- P Provisioning 43- 01 Avg. Install. Interval - VGPL 11. 19 12. 03 6. 89 10. 94 6. 62 8. 45 5. 06 10. 04 5. 67 7. 65 43- 02 Avg. Install. Interval - DSL n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 43- 03 Avg. Install. Interval - DDS n/ a 7. 00 n/ a n/ a n/ a 18.00 n/ a 4. 25 n/ a 10.33 43- 04 Avg. Install. Interval - DS1 n/ a 7. 40 n/ a 6.33 n/ a 6. 75 n/ a 7.87 2.00 5.50 5 43- 05 Avg. Install. Interval - DS3 n/ a n/ a n/ a n/ a n/ a n/ a n/ a 1. 00 n/ a n/ a 43- 06 Avg. Install. Interval - ISDN/ BRI 5. 32 13. 97 5. 74 9. 03 4. 33 7. 42 4. 48 5. 49 4. 79 9. 36 43- 07 Avg. Install. Interval - ISDN/ PRI 13.00 60.61 7.50 112.67 17.96 19.59 10.69 19.52 n/ a 47.47 2 43- 08 Avg. Install. Interval - ISDN/ Combo n/ a 13. 97 n/ a 9. 03 n/ a 7. 42 n/ a 5. 49 n/ a 9. 36 45- 01 % SWBT Caused Missed Due Dates - VGPL 11.21% 1.52% 0.55% 4.71% 0.00% 0.63% 2.75% 1.37% 0.27% 3.82% 45- 02 % SWBT Caused Missed Due Dates - DSL n/ a 1. 66% n/ a 3. 45% n/ a 4. 59% n/ a 0. 94% n/ a 0. 40% 45- 03 % SWBT Caused Missed Due Dates - DDS n/ a 0. 00% n/ a n/ a n/ a 0. 00% n/ a 20.00% n/ a 0. 00% 45- 04 % SWBT Caused Missed Due Dates - DS1 n/ a 8. 33% n/ a 0. 00% n/ a 9. 09% n/ a 0. 00% 0.00% 0.00% 5 45- 05 % SWBT Caused Missed Due Dates - DS3 n/ a n/ a n/ a n/ a n/ a 0. 00% n/ a n/ a n/ a 0. 00% 13 Federal Communications Commission FCC 01- 338 C- 14 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 45- 06 % SWBT Caused Missed Due Dates - ISDN/ BRI 9.86% 25.28% 3.57% 22.72% 11.32% 23.31% 7.25% 11.76% 0.00% 16.28% 45- 07 % SWBT Caused Missed Due Dates - ISDN/ PRI 0.00% 0.00% 0.69% 0.39% 0.00% 0.91% 0.00% 0.05% n/ a 0. 00% 45- 08 % SWBT Caused Missed Due Dates - ISDN/ Combo n/ a 25.28% n/ a 22.72% n/ a 23.31% n/ a 11.76% n/ a 16.28% Trouble Report Rate 46- 01 within 30 Days - VGPL 1.56% 1.25% 0.00% 0.96% 0.00% 0.97% 0.00% 0.99% 0.82% 1.06% 46- 02 within 30 Days - DSL n/ a 2. 12% n/ a 1. 31% n/ a 2. 07% n/ a 1. 80% n/ a 3. 02% 46- 03 within 30 Days - DDS n/ a 0. 00% n/ a n/ a n/ a 50.00% n/ a 0. 00% n/ a 0. 00% 46- 04 within 30 Days - DS1 n/ a 8. 33% n/ a 0. 00% n/ a 0. 00% n/ a 5. 88% 0.00% 10.00% 5 46- 05 within 30 Days - DS3 n/ a n/ a n/ a n/ a n/ a 0. 00% n/ a n/ a n/ a 0. 00% 46- 06 within 30 Days - ISDN/ BRI 4.23% 4.61% 3.57% 6.40% 0.00% 5.08% 2.90% 6.06% 8.70% 4.07% 46- 07 within 30 Days - ISDN/ PRI 2. 78% 0.10% 0.00% 0.05% 0.00% 0.08% 2.08% 0.14% n/ a 0. 08% 46- 08 within 30 Days - ISDN/ Combo n/ a 4.61% n/ a 6. 40% n/ a 5. 08% n/ a 6. 06% n/ a 4. 07% Maintenance 52- 08 ISDN/ Combo - Dispatch n/ a 5.73 n/ a 5. 25 n/ a 8.36 n/ a 7. 50 n/ a 7.38 52- 09 VGPL - No Dispatch 1. 55 1. 92 n/ a 1.85 n/ a 1. 45 n/ a 2.63 n/ a 1. 59 1 52- 16 ISDN/ Combo - No Dispatch n/ a 0.79 n/ a 1. 18 n/ a 1.21 n/ a 1. 07 n/ a 1.19 53- 08 % Repeat Reports - ISDN/ Combo n/ a 10.73% n/ a 15.67% n/ a 14.00% n/ a 12.75% n/ a 15.96% 54- 08 Failure Frequency - ISDN/ Combo n/ a 2. 63% n/ a 2. 80% n/ a 2. 82% n/ a 3. 19% n/ a 3. 44% Unbundled Network Elements (UNE Loops) Provisioning Average Installation Interval 55- 01.1 8. 0 dB Loop (1- 10 Loops) 2.47 3.00 2.30 3.00 3.01 3.00 2.77 3.00 3.02 3.00 55- 01.2 8. 0 dB Loop (11- 20 Loops) 2.00 7.00 n/ a 7. 00 5. 00 7. 00 2. 00 7. 00 7. 00 7. 00 1, 3, 4, 5 55- 01.3 8. 0 dB Loop (Over 20 Loops) n/ a 10.00 n/ a 10.00 n/ a 10.00 n/ a 10.00 n/ a 10.00 55- 02.1 5. 0 dB Loop (1- 10 Loops) 2.88 3.00 3.00 3.00 n/ a 3. 00 n/ a 3.00 n/ a 3. 00 2 55- 03.1 BRI Loop (1- 10 Loops) 2.88 3.00 3.25 3.00 3.11 3.00 3.09 3.00 3.33 3.00 2,3,5 55- 04.1 DS1 Loop (1- 10 Loops) 3.94 3.00 4.21 3.00 2.94 3.00 3.20 3.00 3.94 3.00 55- 05.1 Analog Line Port (All Orders) n/ a 3.00 n/ a 3. 00 3. 00 3. 00 1. 00 3. 00 3. 00 3. 00 3, 4, 5 55- 06.1 Analog Trunk Port (All Orders) n/ a 3.00 n/ a 3. 00 n/ a 3.00 n/ a 3. 00 n/ a 3.00 55- 07.1 DS1 Dedicated Circuit (1- 10 Circuits) n/ a 3.00 n/ a 3. 00 n/ a 3.00 n/ a 3. 00 n/ a 3.00 14 Federal Communications Commission FCC 01- 338 C- 15 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 55- 07.2 DS1 Dedicated Circuit (11- 20 Circuits) n/ a 5.00 n/ a 5. 00 n/ a 5.00 n/ a 5. 00 n/ a 5.00 55- 07.3 DS1 Dedicated Circuit (Over 20 Circuits) n/ a n/ a n/ a n/ a n/ a 55- 08.1 DS3 Dedicated Circuit (1- 10 Circuits) n/ a 3.00 n/ a 3. 00 n/ a 3.00 n/ a 3. 00 n/ a 3.00 55- 08.2 DS3 Dedicated Circuit (11- 20 Circuits) n/ a 5.00 n/ a 5. 00 n/ a 5.00 n/ a 5. 00 n/ a 5.00 55- 08.3 DS3 Dedicated Circuit (Over 20 Circuits) n/ a n/ a n/ a n/ a n/ a 55- 10.1 Dark Fiber (1- 10 Loops) n/ a 5. 00 n/ a 5.00 n/ a 5. 00 n/ a 5.00 n/ a 5. 00 55- 10.2 Dark Fiber (11- 20 Loops) n/ a 7. 00 n/ a 7.00 n/ a 7. 00 n/ a 7.00 n/ a 7. 00 55- 10.3 Dark Fiber (Over 20 Loops) n/ a 10.00 n/ a 10.00 n/ a 10.00 n/ a 10.00 n/ a 10.00 55- 11.1 INP - (1- 10 Numbers per Order) n/ a 3. 00 n/ a 3.00 n/ a 3. 00 n/ a 3.00 n/ a 3. 00 55- 11.2 INP - (11- 20 Numbers per Order) n/ a 7. 00 n/ a 7.00 n/ a 7. 00 n/ a 7.00 n/ a 7. 00 55- 11.3 INP - (Over 20 numbers per Order) n/ a 10.00 n/ a 10.00 n/ a 10.00 n/ a 10.00 n/ a 10.00 55.1- 01 DSL - No Line Sharing - No Conditioning 4.72 5.00 4.72 5.00 4.79 5.00 4.61 5.00 4.08 5.00 55.1- 02 DSL - No Line Sharing - Conditioning Required 9.42 10.00 8.33 10.00 8.43 10.00 8.33 10.00 7.69 10.00 4 55.1- 03 DSL - Line Sharing - No Conditioning 4.33 4.90 5.05 4.88 3.66 4.90 3.34 4.85 3.53 4.88 55.1- 04 DSL - Line Sharing - Conditioning Required n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 55.2- 01.1 Loop with LNP -CHC (1- 10 Loops) 4.13 3.55 3.58 5.11 3.38 55.2- 01.2 Loop with LNP - CHC (11- 20 Loops) n/ a 8. 00 n/ a n/ a n/ a 55.2- 01.3 Loop with LNP - CHC (Over 20 Loops) n/ a n/ a n/ a n/ a n/ a 55.2- 02.1 Loop with LNP - FDT (1- 10 Loops) 3.56 3.38 3.70 3.54 3.71 55.2- 02.2 Loop with LNP - FDT (11- 20 Loops) n/ a n/ a n/ a n/ a n/ a 55.2- 02.3 Loop with LNP - FDT (Over 20 Loops) n/ a n/ a n/ a n/ a n/ a Percent Installed within "x" days 56- 01.1 Within 3 Days - 8.0 dB Loop (1- 10 Loops) 100.00% 95.00% 100.00% 95.00% 99.27% 95.00% 100.00% 95.00% 98.33% 95.00% 56- 01.2 Within 7 Days - 8.0 dB Loop (11- 20 Loops) 100.00% 95.00% n/ a 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 1,3,4,5 56- 01.3 Within 10 Days - 8.0 dB Loop (Over 20 Loops) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 02.1 Within 3 Days - 5.0 dB Loop (1- 10 Loops) 93.75% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 3,4,5 15 Federal Communications Commission FCC 01- 338 C- 16 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 56- 02.2 Within 7 Days - 5.0 dB Loop (11- 20 Loops) n/ a 95.00% 100.00% 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 2 56- 02.3 Within 10 Days - 5.0 dB Loop (Over 20 Loops) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 03.1 Within 3 Days - BRI Loop (1- 10 Loops) 94.12% 95.00% 96.08% 95.00% 96.30% 95.00% 98.86% 95.00% 97.48% 95.00% 56- 03.2 Within 7 Days - BRI Loop (11- 20 Loops) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 03.3 Within 10 Days - BRI Loop (Over 20 Loops) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 04.1 Within 3 Days - DS1 Loop (1- 10 Loops) 83.33% 95.00% 90.00% 95.00% 91.84% 95.00% 95.41% 95.00% 89.52% 95.00% 56- 04.2 Within 7 Days - DS1 Loop (11- 20 Loops) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 05.1 Within 2 Days - Analog Line Port (All Orders) n/ a 95.00% n/ a 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 3,4,5 56- 06.1 Within 2 Days - Analog Trunk Port (All Orders) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 07.1 Within 3 Days - DS1 Dedicated Circuit (1- 10 Circuits) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 07.2 Within 5 Days - DS1 Dedicated Circuit (11- 20 Circuits) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 07.3 On Time - DS1 Dedicated Circuit (Over 20 Circuits) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 08.1 Within 3 Days - DS3 Dedicated Circuit (1- 10 Circuits) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 08.2 Within 5 Days - DS3 Dedicated Circuit (11- 20 Circuits) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 08.3 On Time - DS3 Dedicated Circuit (Over 20 Circuits) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 10.1 Within 5 Days - Dark Fiber (1- 10 Circuits) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 10.2 Within 7 Days - Dark Fiber (11- 20 Circuits) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 10.3 Within 10 Days - Dark Fiber (Over 20 Circuits) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 11.1 Within 3 Days - INP (1- 10 Numbers) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 11.2 Within 7 Days - INP (11- 20 Numbers) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 56- 11.3 Within 10 Days - INP (Over 20 Numbers) n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% Percent SWBT Caused Missed Due Dates 58- 01 8.0 dB Loop Field Work 1.72% 5.61% 0.00% 6.39% 2.22% 7.72% 1.56% 6.79% 0.88% 7.53% 58- 02 8.0 dB Loop No Field Work 0.28% 0.29% 0.73% 0.29% 0.43% 0.38% 0.29% 0.37% 0.21% 0.39% 16 Federal Communications Commission FCC 01- 338 C- 17 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 58- 03 5.0 dB Loop 9.26% 1.52% 0.00% 4.71% 0.00% 0.63% 0.00% 1.37% 0.00% 3.82% 4 58- 04 BRI Loop 3.61% 25.28% 4.80% 22.72% 1.12% 23.31% 2.20% 11.76% 2.13% 16.28% 58- 05 ISDN BRI Port n/ a 25.28% n/ a 22.72% n/ a 23.31% n/ a 11.76% n/ a 16.28% 58- 06 DS1 Loop with Test Access 14. 29% 8. 33% 9. 42% 0. 00% 8. 65% 9. 09% 4. 65% 0. 00% 12. 50% 0. 00% 58- 07 DS1 Dedicated Transport n/ a 8.33% n/ a 0. 00% n/ a 9. 09% n/ a 0. 00% n/ a 0. 00% 58- 08 ISDN/ PRI n/ a 0.00% n/ a 0. 39% n/ a 0. 91% n/ a 0. 05% n/ a 0. 00% 58- 09 DSL - No Line Sharing 1. 12% 5.00% 1.15% 5.00% 0.56% 5.00% 0.57% 5.00% 0.25% 5.00% 58- 10 DSL - Line Sharing 2. 99% 1.66% 8.08% 3.45% 9.09% 4.59% 3.59% 0.94% 2.07% 0.40% 58- 11 Analog Trunk Port n/ a 1. 52% n/ a 4. 71% n/ a 0. 63% n/ a 1. 37% n/ a 3. 82% 58- 12 Subtending DD Combination Trunks n/ a 1. 52% n/ a 4. 71% n/ a 0. 63% n/ a 1. 37% n/ a 3. 82% 58- 13 DS3 Dedicated Transport n/ a n/ a n/ a n/ a n/ a 0.00% n/ a n/ a n/ a 0. 00% 58- 14 Dark Fiber n/ a n/ a n/ a n/ a n/ a 0.00% n/ a n/ a n/ a 0. 00% 58- 15 Analog Line Port n/ a 1. 52% n/ a 4. 71% 50.00% 0.63% 0.00% 1.37% 0.00% 3.82% 3,4,5 58- 16 INP n/ a 0.29% n/ a 0. 29% n/ a 0. 38% n/ a 0. 37% n/ a 0. 39% Percent Trouble Reports Within 30 Days of Installation 59- 01 8.0 dB Loop 3.85% 3.06% 2.74% 3.31% 3.00% 3.56% 5.36% 3.38% 1.87% 3.31% 59- 02 5.0 dB Loop 18.52% 1.25% 3.48% 0.96% 0.00% 0.97% 0.00% 0.99% 0.00% 1.06% 4 59- 03 BRI Loop 5.88% 4.61% 9.17% 6.40% 3.41% 5.08% 4.65% 6.06% 6.38% 4.07% 59- 04 ISDN BRI Port n/ a 4. 61% n/ a 6. 40% n/ a 5. 08% n/ a 6. 06% n/ a 4. 07% 59- 05 DS1 Loop 11.69% 8.33% 8.07% 0.00% 10.90% 0.00% 9.30% 5.88% 7.29% 10.00% 59- 06 DS1 Dedicated Transport n/ a 8.33% n/ a 0. 00% n/ a 0. 00% n/ a 5. 88% n/ a 10.00% 59- 08 DSL - No Line Sharing 6. 53% 6.00% 5.48% 6.00% 2.23% 6.00% 5.13% 6.00% 4.04% 6.00% 59- 09 DSL - Line Sharing 2. 99% 2.12% 3.03% 1.31% 4.55% 2.07% 2.56% 1.80% 5.52% 3.02% 59- 10 Analog Trunk Port n/ a 1. 25% n/ a 0. 96% n/ a 0. 97% n/ a 0. 99% n/ a 1. 06% 59- 11 Subtending DD Combination Trunks n/ a 1. 25% n/ a 0. 96% n/ a 0. 97% n/ a 0. 99% n/ a 1. 06% 59- 12 DS3 Dedicated Transport n/ a n/ a n/ a n/ a n/ a 0.00% n/ a n/ a n/ a 0. 00% 59- 13 Dark Fiber n/ a n/ a n/ a n/ a n/ a 0.00% n/ a n/ a n/ a 0. 00% 59- 14 Analog Line Port n/ a 1. 25% n/ a 0. 96% 0.00% 0.97% 0.00% 0.99% 0.00% 1.06% 3,4,5 59- 15 INP n/ a 3.37% n/ a 2. 89% n/ a 3. 74% n/ a 3. 77% n/ a 3. 35% Percent Missed Due Dates Due to Lack of Facilities 60- 01 8.0 dB Loop 0.00% 3.44% 0.00% 3.31% 0.18% 4.09% 0.00% 3.74% 0.34% 4.16% 60- 02 5.0 dB Loop 1.85% 0.94% 0.00% 0.96% 0.00% 0.44% 0.00% 0.00% 0.00% 0.08% 4 60- 03 BRI Loop 3.61% 2.09% 3.20% 2.40% 1.12% 0.85% 2.20% 0.48% 2.13% 0.66% 60- 04 ISDN BRI Port n/ a 2. 09% n/ a 2. 40% n/ a 0. 85% n/ a 0. 48% n/ a 0. 66% 17 Federal Communications Commission FCC 01- 338 C- 18 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 60- 05 DS1 Loop 8.44% 8.33% 4.93% 0.00% 5.26% 0.00% 2.91% 0.00% 6.77% 0.00% 60- 06 DS1 Dedicated Transport n/ a 8.33% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% 60- 08 DSL - No Line Sharing 0. 93% n/ a 1. 15% n/ a 0. 32% n/ a 0. 57% n/ a 0. 25% n/ a 60- 09 DSL - Line Sharing 0. 00% 0.15% 1.01% 0.13% 1.14% 0.03% 1.03% 0.18% 0.69% 0.10% 60- 10 Analog Trunk Port n/ a 0. 94% n/ a 0. 96% n/ a 0. 44% n/ a 0. 00% n/ a 0. 08% 60- 11 Subtending DDC Trunks n/ a 0. 94% n/ a 0. 96% n/ a 0. 44% n/ a 0. 00% n/ a 0. 08% 60- 12 DS3 Dedicated Transport n/ a n/ a n/ a n/ a n/ a 0.00% n/ a n/ a n/ a 0. 00% 60- 13 Dark Fiber n/ a n/ a n/ a n/ a n/ a 0.00% n/ a n/ a n/ a 0. 00% 60- 14 Analog Line Port n/ a 0. 94% n/ a 0. 96% 0.00% 0.44% 0.00% 0.00% 0.00% 0.08% 3,4,5 60- 20 DS1 Dedicated Transport > 30 Days n/ a 0. 00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 2,3,4,5 60- 24 Analog Trunk Port > 30 Days n/ a 0. 00% n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 60- 25 Subtending DDC Trunks > 30 Days n/ a 0. 00% 0.00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 2, 3, 4, 5 60- 26 DS3 Dedicated Transport > 30 Days n/ a n/ a 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 2,3,4,5 60- 27 Dark Fiber > 30 Days n/ a n/ a n/ a 0. 00% n/ a 0. 00% n/ a n/ a n/ a 0. 00% 60- 28 Analog Line Port > 30 Days n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a n/ a n/ a 0. 00% 60- 38 Analog Trunk Port > 90 Days n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% 60- 42 Analog Line Port > 90 Days n/ a 0. 00% 0.00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 2, 3, 4, 5 Average Delay Days Due to Lack of Facilities 61- 01 8.0 dB Loop n/ a 12.32 n/ a 11.86 8.00 10.94 n/ a 10.85 19.00 10.41 3,5 61- 02 5.0 dB Loop 7.00 7.62 n/ a 6. 06 n/ a 7.56 n/ a n/ a n/ a 6. 00 1 61- 03 BRI Loop 3.14 5.93 2.75 5.93 7.00 4.25 7.00 4.50 n/ a 5. 17 1, 2, 3, 4, 5 61- 04 ISDN BRI Port n/ a 5. 93 n/ a 5.93 n/ a 4. 25 n/ a 4.50 5.38 5.17 61- 05 DS1 Loop 14.23 5.00 10.73 n/ a 4. 36 n/ a 8.40 n/ a 5. 38 n/ a 61- 06 DS1 Dedicated Transport n/ a 5.00 n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 61- 08 DSL - No Line Sharing 1. 20 n/ a 3.50 n/ a 1. 50 n/ a 3.00 n/ a 1. 00 n/ a 61- 09 DSL - Line Sharing n/ a 5.71 1.00 8.20 1.00 1.00 1.50 4.29 2.00 4.75 2,3,4,5 61- 10 Analog Trunk Port n/ a 7. 62 n/ a 6.06 n/ a 7. 56 n/ a n/ a n/ a 6.00 61- 11 Subtending DDC Trunks n/ a 7. 62 n/ a 6.06 n/ a 7. 56 n/ a n/ a n/ a 6.00 61- 12 DS3 Dedicated Transport n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 61- 13 Dark Fiber n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 61- 14 Analog Line Port n/ a 7. 62 n/ a 6.06 n/ a 7. 56 n/ a n/ a n/ a 6.00 Average Delay Days for SWBT Caused Missed Due Dates 62- 01 8.0 dB Loop Field Work n/ a 6. 05 n/ a 5.79 6.00 6.17 n/ a 6. 61 1. 00 6. 26 3, 5 62- 02 8.0 dB Loop No Field Work 1.00 7.01 n/ a 9. 47 7. 50 6. 98 n/ a 6.55 37.00 4.85 1,3,5 18 Federal Communications Commission FCC 01- 338 C- 19 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 62- 03 5.0 dB Loop 3.80 5.68 n/ a 3. 33 n/ a 7.69 n/ a 3. 84 n/ a 5.71 1 62- 04 BRI Loop 3.14 40.13 2.17 10.00 7.00 10.25 7.00 12.80 2.50 8.97 1,2,3,4,5 62- 05 ISDN BRI Port n/ a 40.13 n/ a 10.00 n/ a 10.25 n/ a 12.80 n/ a 8. 97 62- 06 DS1 Loop 10.05 5.00 8.95 n/ a 4. 30 17.00 8.50 n/ a 5. 08 n/ a 62- 07 DS1 Dedicated Transport n/ a 5.00 n/ a n/ a n/ a 17.00 n/ a n/ a n/ a n/ a 62- 09 DSL - No Line Sharing 2. 50 6. 50 3. 50 6. 50 1. 29 6. 50 3. 00 6. 50 1. 00 6. 50 1, 2, 3, 4, 5 62- 10 DSL - Line Sharing 31.00 7.16 25.38 3.12 2.75 2.13 2.57 4.11 9.67 3.38 1,2,3,4,5 62- 11 Analog Trunk Port n/ a 5. 68 n/ a 3.33 n/ a 7. 69 n/ a 3.84 n/ a 5. 71 62- 12 Subtending DDC Trunks n/ a 5. 68 n/ a 3.33 n/ a 7. 69 n/ a 3.84 n/ a 5. 71 62- 13 DS3 Dedicated Transport n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 62- 14 Dark Fiber n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 62- 15 Analog Line Port n/ a 5. 68 n/ a 3.33 2.00 7.69 n/ a 3. 84 n/ a 5.71 3 63- 07 % SWBT Caused Missed Due Dates > 30 Days - DS1 Dedicated Transport n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% 63- 09 % SWBT Caused Missed Due Dates > 30 Days - DSL - No Line Sharing 0.00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 63- 10 % SWBT Caused Missed Due Dates > 30 Days - DSL - Line Sharing 0.75% 0.07% 2.02% 0.03% 0.00% 0.00% 0.00% 0.03% 0.00% 0.00% 63- 11 % SWBT Caused Missed Due Dates > 30 Days - Analog Trunk Port n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 11% n/ a 0. 00% 63- 12 % SWBT Caused Missed Due Dates > 30 Days - Subtending DDC Trunks n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 11% n/ a 0. 00% 63- 13 % SWBT Caused Missed Due Dates > 30 Days - DS3 Dedicated Transport n/ a n/ a n/ a n/ a n/ a 0. 00% n/ a n/ a n/ a 0. 00% 63- 14 % SWBT Caused Missed Due Dates > 30 Days - Dark Fiber n/ a n/ a n/ a n/ a n/ a 0. 00% n/ a n/ a n/ a 0. 00% 63- 15 % SWBT Caused Missed Due Dates > 30 Days - Analog Line Port n/ a 0. 00% n/ a 0. 00% 0.00% 0.00% 0.00% 0.11% 0.00% 0.00% 3,4,5 Trouble Report Rate 65- 01 8.0 dB Loop with Test Access 0. 97% 1. 05% 1. 07% 1. 06% 1. 31% 1. 28% 1. 46% 1. 23% 0. 83% 1. 23% 65- 02 5.0 dB Loop with Test Access 2. 61% 0. 43% 2. 14% 0. 40% 0. 26% 0. 39% 3. 23% 0. 36% 1. 60% 0. 47% 65- 03 BRI Loop with Test Access 2. 28% 2. 63% 2. 47% 2. 80% 1. 88% 2. 82% 1. 62% 3. 19% 2. 60% 3. 44% 65- 04 ISDN BRI Port 0.00% 2.63% 0.00% 2.80% 0.00% 2.82% 0.00% 3.19% 0.00% 3.44% 1,2,3,4,5 65- 05 DS1 Loop with Test Access 4. 25% 4. 38% 3. 65% 5. 57% 4. 39% 4. 80% 4. 15% 3. 53% 2. 65% 5. 45% 19 Federal Communications Commission FCC 01- 338 C- 20 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 65- 06 DS1 Dedicated Transport 2. 00% 4.38% 2.00% 5.57% 0.99% 4.80% 2.71% 3.53% 1.61% 5.45% 65- 07 ISDN/ PRI n/ a 0.04% n/ a 0. 02% n/ a 0. 03% n/ a 0. 03% n/ a 0. 05% 65- 08 DSL - No Line Sharing 1. 40% 3.00% 1.32% 3.00% 1.75% 3.00% 1.42% 3.00% 1.25% 3.00% 65- 09 DSL - Line Sharing 1. 47% 0.60% 0.74% 0.47% 1.50% 0.41% 1.08% 0.41% 1.18% 0.53% 65- 10 Analog Trunk Port 4.12% 0.43% 0.00% 0.40% 0.00% 0.39% 0.93% 0.36% 3.03% 0.47% 65- 11 Subtending DDC Trunks 0.00% 0.43% 0.00% 0.40% 0.00% 0.39% 0.00% 0.36% 0.00% 0.47% 1,2,3,4,5 65- 12 DS3 Dedicated Transport 0. 67% 0.00% 0.00% 1.45% 0.00% 0.00% 0.76% 0.00% 0.00% 0.00% 65- 13 Dark Fiber n/ a 0.00% n/ a 1. 45% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% 65- 14 Analog Line Port 0.00% 0.43% 0.00% 0.40% 0.00% 0.39% 0.00% 0.36% 0.00% 0.47% 65.1- 01 Net of Install & Repeat Rpts- 8.0 dB loop 0.52% 0.90% 0.71% 0.91% 0.91% 1.09% 0.96% 1.04% 0.59% 1.26% 65.1- 02 Net of Install & Repeat Rpts- 5.0 dB loop 0.78% 0.36% 1.07% 0.33% 0.26% 0.39% 2.35% 0.31% 1.31% 0.39% 65.1- 03 Net of Install & Repeat Rpts- BRI loop 1.05% 2.14% 1.31% 2.10% 1.25% 2.82% 1.00% 2.47% 2.01% 2.66% 65.1- 04 Net of Install & Repeat Rpts- ISDN BRI Port 0. 00% 2. 14% 0. 00% 2. 10% 0. 00% 2. 82% 0. 00% 2. 47% 0. 00% 2. 66% 1, 2, 3, 4, 5 65.1- 05 Net of Install & Repeat Rpts- DS1 loop 2.68% 3.87% 1.97% 5.06% 2.40% 4.80% 2.96% 2.77% 1.81% 4.42% 65.1- 06 Net of Install & Repeat Rpts- DS1 Dedicated Transport 2.00% 3.87% 1.33% 5.06% 0.66% 4.80% 2.03% 2.77% 1.61% 4.42% 65.1- 08 Net of Install & Repeat Rpts- DSL - No Line Sharing 0.60% 3.00% 0.80% 3.00% 1.02% 3.00% 0.70% 3.00% 0.75% 3.00% 65.1- 09 Net of Install & Repeat Rpts- DSL - Line Sharing 0.63% 0.32% 0.19% 0.30% 0.83% 0.25% 0.40% 0.00% 0.24% 0.23% 65.1- 10 Net of Install & Repeat Rpts- Analog Trunk Port 1.03% 0.36% 0.00% 0.33% 0.00% 0.39% 0.93% 0.31% 3.03% 0.39% 65.1- 11 Net of Install & Repeat Rpts- Subtend Dig Dir Comb Trks 0.00% 0.36% 0.00% 0.33% 0.00% 0.39% 0.00% 0.31% 0.00% 0.39% 1,2,3,4,5 65.1- 12 Net of Install & Repeat Rpts- DS3 Dedicated Transport 0.67% 0.00% 0.00% 1.45% 0.00% 0.00% 0.76% 0.00% 0.00% 0.00% 65.1- 13 Net of Install & Repeat Rpts- Dark Fiber n/ a 0.00% n/ a 1. 45% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% 65.1- 14 Net of Install & Repeat Rpts- Analog Line Port 0.00% 0.36% 0.00% 0.33% 0.00% 0.39% 0.00% 0.31% 0.00% 0.39% Maintenance 66- 01 % Missed Repair Commitment - 8 dB Loop 0.00% 9.70% 0.00% 9.04% 1.43% 12.46% 0.00% 12.64% 0.00% 12.35% 66- 02 % Missed Repair Commitment - DSL Line Sharing 28.57% 36.08% 0.00% 30.00% 11.11% 11.30% 25.00% 12.10% 10.00% 22.36% 1,2,3,4 Mean Time to Restore 20 Federal Communications Commission FCC 01- 338 C- 21 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 67- 01 8.0 dB Loop with Test Access- Dispatch 2. 64 9. 23 2. 25 9. 31 3. 61 10.73 2.30 11.94 2.40 11.70 67- 02 5.0 dB Loop with Test Access- Dispatch 2. 50 7. 44 2. 09 7. 86 1. 02 7. 79 3. 19 8. 59 1. 96 6. 94 3 67- 03 BRI Loop with Test Access- Dispatch 4. 95 5. 73 6. 36 5. 25 3. 57 8. 36 3. 05 7. 50 2. 67 7. 38 67- 04 ISDN BRI Port- Dispatch n/ a 5.73 n/ a 5. 25 n/ a 8.36 n/ a 7. 50 n/ a 7.38 5 67- 05 DS1 Loop with Test Access- Dispatch 2. 88 2. 15 4. 05 2. 84 3. 51 2. 25 3. 74 3. 51 3. 03 2. 62 67- 06 DS1 Dedicated Transport- Dispatch 3. 92 2. 15 4. 48 2. 84 6. 42 2. 25 7. 38 3. 51 2. 47 2. 62 1, 2, 3, 4, 5 67- 07 ISDN/ PRI -Dispatch n/ a 3.42 n/ a 2. 85 n/ a 3.42 n/ a 2. 56 n/ a 2.48 67- 08 DSL -Dispatch - No Line Sharing 2. 41 9. 00 3. 56 9. 00 3. 45 9. 00 2. 94 9. 00 3. 14 9. 00 67- 09 DSL -Dispatch - Line Sharing 31.56 26.44 9.95 24.25 14.09 12.88 30.60 16.09 9.96 16.82 1,2,3,4 67- 11 Subtending DDC Trunks- Dispatch n/ a 7.44 n/ a 7. 86 n/ a 7.79 n/ a 8. 59 n/ a 6.94 67- 12 DS3 Dedicated Transport- Dispatch 1. 78 n/ a n/ a n/ a n/ a n/ a 0.63 n/ a n/ a n/ a 67- 13 Dark Fiber- Dispatch n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 67- 17 8.0 dB Loop with Test Access- No Dispatch n/ a 4.08 n/ a 4. 61 n/ a 4.72 n/ a 6. 88 n/ a 4.76 67- 18 5.0 dB Loop with Test Access- No Dispatch n/ a 1.92 n/ a 1. 85 n/ a 1.45 n/ a 2. 63 n/ a 1.59 67- 19 BRI Loop with Test Access- No Dispatch n/ a 0. 79 n/ a 1. 18 1. 03 1. 21 n/ a 1. 07 n/ a 1. 19 3 67- 20 ISDN BRI Port- No Dispatch n/ a 0.79 n/ a 1. 18 n/ a 1.21 n/ a 1. 07 n/ a 1.19 67- 21 DS1 Loop with Test Access- No Dispatch 1. 37 0. 26 16.65 0.24 28.08 0.40 n/ a 0. 20 0. 47 0. 44 1, 2, 3, 5 67- 22 DS1 Dedicated Transport- No Dispatch n/ a 0.26 n/ a 0. 24 n/ a 0.40 n/ a 0. 20 n/ a 0.44 67- 24 DSL -No Dispatch - No Line Sharing 3. 78 9. 00 n/ a 9.00 0.03 9.00 n/ a 9. 00 n/ a 9.00 1,3 67- 25 DSL -No Dispatch - Line Sharing 2. 77 117.91 n/ a 104.56 n/ a 1. 88 n/ a 3.38 n/ a 2. 54 1 67- 27 Subtending DDC Trunks- No Dispatch n/ a 1.92 n/ a 1. 85 n/ a 1.45 n/ a 2. 63 n/ a 1.59 67- 28 DS3 Dedicated Transport- No Dispatch n/ a n/ a n/ a 1.63 n/ a n/ a n/ a n/ a n/ a n/ a 67- 29 Dark Fiber- No Dispatch n/ a n/ a n/ a 1.63 n/ a n/ a n/ a n/ a n/ a n/ a Percent Repeat Reports 69- 01 8.0 dB Loop with Test Access 5. 68% 11. 07% 5. 83% 10. 42% 6. 02% 12. 68% 7. 28% 12. 36% 6. 52% 14. 52% 69- 02 5.0 dB Loop with Test Access 20. 00% 11. 97% 27. 78% 11. 81% 0. 00% 13. 32% 27. 27% 10. 56% 18. 18% 12. 84% 3 69- 03 BRI Loop with Test Access 11. 54% 10. 73% 10. 00% 15. 67% 20. 83% 14. 00% 19. 05% 12. 75% 5. 71% 15. 96% 69- 04 ISDN BRI Port n/ a 10.73% n/ a 15.67% n/ a 14.00% n/ a 12.75% n/ a 15.96% 69- 05 DS1 Loop with Test Access 9. 23% 5. 88% 17. 46% 9. 09% 11. 63% 15. 79% 10. 34% 14. 29% 8. 33% 9. 52% 69- 06 DS1 Dedicated Transport 0. 00% 5.88% 33.33% 9.09% 33.33% 15.79% 12.50% 14.29% 0.00% 9.52% 1,2,3,4,5 69- 07 ISDN/ PRI n/ a 2.22% n/ a 3. 45% n/ a 5. 71% n/ a 7. 50% n/ a 9. 68% 69- 08 DSL - No Line Sharing 1. 59% 12.00% 8.20% 12.00% 1.43% 12.00% 3.51% 12.00% 9.62% 12.00% 69- 09 DSL - Line Sharing 0. 00% 9.80% 0.00% 12.50% 0.00% 0.56% 0.00% 1.27% 0.00% 5.06% 1,2,3,4 69- 10 Analog Trunk Port 0.00% 11.97% n/ a 11.81% n/ a 13.32% 0.00% 10.56% 0.00% 12.84% 1,4,5 21 Federal Communications Commission FCC 01- 338 C- 22 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 69- 11 Subtending DDC Trunks n/ a 11.97% n/ a 11.81% n/ a 13.32% n/ a 10.56% n/ a 12.84% 69- 12 DS3 Dedicated Transport 0. 00% n/ a n/ a 0.00% n/ a n/ a 0.00% n/ a n/ a n/ a 69- 13 Dark Fiber n/ a n/ a n/ a 0.00% n/ a n/ a n/ a n/ a n/ a n/ a 69- 14 Analog Line Port n/ a 11.97% n/ a 11.81% n/ a 13.32% n/ a 10.56% n/ a 12.84% Interconnection Trunks 70- 01 % Trunk Blockage - SWBT End Office to CLEC 0.19% 1.00% 0.00% 1.00% 0.02% 1.00% 0.07% 1.00% n/ a 1. 00% 70- 02 % Trunk Blockage - SWBT Tandem to CLEC 0.15% 1.00% 0.02% 1.00% 0.01% 1.00% 0.03% 1.00% n/ a 1. 00% 71- 01 Common Transport Block > 2% 3.47% 3.00% 2.10% 3.00% 0.69% 3.00% 0.00% 3.00% 0.00% 3.00% 73- 01 % Installations Comp. Within the Cust. Req. Due Date - Interconnection Trunks 94.78% 95.00% 84.70% 95.00% 97.15% 95.00% 96.31% 95.00% 95.13% 95.00% 73- 02 % Installations Comp. Within the Cust. Req. Due Date - SS7 n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 73- 03 % Installations Comp. Within the Cust. Req. Due Date - OD/ DA n/ a 95.00% n/ a 95.00% n/ a 95.00% n/ a 95.00% 100.00% 95.00% 5 73- 04 % Installations Comp. Within the Cust. Req. Due Date - E911 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 1,2,3,5 73.1- 01 % Held Interconnection Trunks - Interconnection Trunks > 30 Days due to Lack of Facilities 1.04% 34.21% 0.00% 27.94% 0.00% 4.96% 2.22% 27.96% 0.00% 21.14% 73.1- 02 % Held Interconnection Trunks - SS7 > 30 Days due to Lack of Facilities n/ a 42.86% n/ a 92.86% n/ a 35.29% n/ a 50.00% n/ a 9. 09% 73.1- 03 % Held Interconnection Trunks - OS/ DA > 30 Days due to Lack of Facilities n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 0. 00% n/ a 73.1- 04 % Held Interconnection Trunks - E911 > 30 Days due to Lack of Facilities 0.00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 0. 00% n/ a 74- 01 Avg. Delay Days for Missed Due Dates - Interconnection Trunks 38.80 54.97 15.48 88.14 12.00 12.94 42.62 44.00 5.00 45.91 74- 02 Avg. Delay Days for Missed Due Dates - SS7 n/ a 311.58 n/ a 288.07 n/ a 169.00 n/ a 672.00 n/ a 101.00 74- 03 Avg. Delay Days for Missed Due Dates - OS/ DA n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 74- 04 Avg. Delay Days for Missed Due Dates - E911 n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 22 Federal Communications Commission FCC 01- 338 C- 23 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 76- 01 Avg. Trunk Rest. Interval - Interconnection Trunks 2.45 n/ a 2. 97 n/ a 0.62 n/ a 4. 10 n/ a 1.66 n/ a 76- 02 Avg. Trunk Rest. Interval - SS7 n/ a n/ a n/ a 1. 97 n/ a 53.35 n/ a 2. 52 n/ a 0.95 76- 03 Avg. Trunk Rest. Interval - OS/ DA n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 76- 04 Avg. Trunk Rest. Interval - E911 n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 0.02 n/ a 77- 01 Avg. Trunk Rest. Intvl. For Svc. Affect. Trk. Groups - Tdm. Trk. Grps. - Interconn. Trks n/ a 1. 00 n/ a 1.00 n/ a 1. 00 n/ a 1.00 n/ a 1. 00 77- 02 Avg. Trunk Rest. Intvl. For Svc. Affect. Trk. Groups - Tdm. Trk. Grps. - SS7 n/ a 1. 00 n/ a 1.00 n/ a 1. 00 n/ a 1.00 n/ a 1. 00 77- 03 Avg. Trunk Rest. Intvl. For Svc. Affect. Trk. Groups - Tdm. Trk. Grps. - OS/ DA n/ a 1. 00 n/ a 1.00 n/ a 1. 00 n/ a 1.00 n/ a 1. 00 77- 04 Avg. Trunk Rest. Intvl. For Svc. Affect. Trk. Groups - Tdm. Trk. Grps. - E911 n/ a 1. 00 n/ a 1.00 n/ a 1. 00 n/ a 1.00 n/ a 1. 00 77- 05 Avg. Trunk Rest. Intvl. For Svc. Affect. Trk. Groups - Non Tdm. Trk. Grps. - Interconn. Trks n/ a 2. 00 n/ a 2.00 n/ a 2. 00 n/ a 2.00 n/ a 2. 00 77- 06 Avg. Trunk Rest. Intvl. For Svc. Affect. Trk. Groups - Non Tdm. Trk. Grps. - SS7 n/ a 2. 00 n/ a 2.00 n/ a 2. 00 n/ a 2.00 n/ a 2. 00 77- 07 Avg. Trunk Rest. Intvl. For Svc. Affect. Trk. Groups - Non Tdm. Trk. Grps. - OS/ DA n/ a 2. 00 n/ a 2.00 n/ a 2. 00 n/ a 2.00 n/ a 2. 00 77- 08 Avg. Trunk Rest. Intvl. For Svc. Affect. Trk. Groups - Non Tdm. Trk. Grps. - E911 n/ a 2. 00 n/ a 2.00 n/ a 2. 00 n/ a 2.00 n/ a 2. 00 Number Portability 91- 01 % of LNP Only Due Dates within Industry Guidelines 91.53% 96.50% 97.20% 96.50% 97.24% 96.50% 100.00% 96.50% 100.00% 96.50% 92- 01 % of Time the OSP Releases Prior to the Exp. of the T2 Timer 99.93% 96.50% 99.96% 96.50% 99.90% 96.50% 99.98% 96.50% 99.88% 96.50% 93- 01 % of Customer Accounts Restructured Prior to LNP Due Date 100.00% 96.50% 100.00% 96.50% 100.00% 96.50% 85.71% 96.50% 86.67% 96.50% 96- 01 % Premature Disconnects for Stand Alone LNP Orders 0.04% 2.00% 0.01% 2.00% 0.00% 2.00% 0.05% 2.00% 0.02% 2.00% 97- 01 % of Time SWBT applies 10 digit trigger prior to the LNP Order Due Date - LNP Only 99.09% 96.50% 100.00% 96.50% 98.72% 96.50% 98.09% 96.50% 99.21% 96.50% 23 Federal Communications Commission FCC 01- 338 C- 24 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 97- 02 % of Time SWBT applies 10 digit trigger prior to the LNP Order Due Date – LNP with Loop 98.63% 96.50% 99.81% 96.50% 93.93% 96.50% 99.60% 96.50% 97.86% 96.50% 98- 01 Percent LNP I- Reports in 10 Days 0.10% 2.00% 0.00% 1.70% 0.00% 2.30% 0.00% 2.22% 0.00% 2.15% 99- 01 LNP 7. 63 7. 01 5. 25 9. 47 3. 40 6. 98 9. 60 6. 55 8. 22 4. 85 2, 3, 4, 5 100- 01 Avg. Time of Out of Service for LNP Conversions 1.15 60.00 1.14 60.00 1.56 60.00 0.97 60.00 0.29 60.00 101- 01 % Out of Service less than 60 Minutes 99.85% 96.50% 99.93% 96.50% 99.94% 96.50% 99.88% 96.50% 100.00% 96.50% 911 103- 01 % Errors for E- 911 Database Updates 0. 00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 104- 01 Avg. Time Req. to Update 911 Database 0. 15 5. 42 0. 17 5. 95 0. 13 5. 19 0. 08 6. 12 0. 08 5. 56 104.1- 01 Avg. Time Req. to Unlock 911 Record 0.99 0.62 0.64 0.34 1.60 Collocation 107- 01 % Missed Coll. Due Dates – Caged – Initial 0.00% 5.00% 0.00% 5.00% n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% 2 107- 02 % Missed Collocation Due Dates – Caged – Augments 0.00% 5.00% 0.00% 5.00% 0.00% 5.00% n/ a 5. 00% 0.00% 5.00% 1,3,5 107- 03 % Missed Coll. Due Dates – Cageless – Initial n/ a 5. 00% n/ a 5. 00% 0.00% 5.00% 0.00% 5.00% 0.00% 5.00% 3,4,5 107- 04 % Missed Coll. Due Dates – Cageless – Augments 0.00% 5.00% 0.00% 5.00% n/ a 5. 00% 0.00% 5.00% 0.00% 5.00% 1,2,4,5 107- 05 % Missed Collocation Due Dates – Shared Caged – Initial n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% 107- 06 % Missed Collocation Due Dates – Shared Caged – Augments n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% 107- 07 % Missed Collocation Due Dates – Virtual – Initial n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% 107- 08 % Missed Collocation Due Dates – Virtual – Augments n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% n/ a 5. 00% 108- 01 Avg. Delay Days – Caged - Initial n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 108- 02 Avg. Delay Days – Caged - Augments n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 108- 03 Avg. Delay Days – Cageless - Initial n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 108- 04 Avg. Delay Days – Cageless - Augments n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 108- 05 Avg. Delay Days – Shared Caged – Initial n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 24 Federal Communications Commission FCC 01- 338 C- 25 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 108- 06 Avg. Delay Days – Shared Caged – Augments n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 108- 07 Avg. Delay Days – Virtual - Initial n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 108- 08 Avg. Delay Days – Virtual - Augments n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a n/ a 109- 01 % of Collocation Requests within Guidelines - Caged – Initial n/ a 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% 109- 02 % of Collocation Requests within Guidelines - Caged – Augments 100.00% 90.00% 100.00% 90.00% 100.00% 90.00% 100.00% 90.00% 100.00% 90.00% 1,2,3,4,5 109- 03 % of Collocation Requests within Guidelines - Cageless – Initial 100.00% 90.00% 100.00% 90.00% 100.00% 90.00% 100.00% 90.00% n/ a 90.00% 1,2,3,4 109- 04 % of Collocation Requests within Guidelines - Cageless – Augments 100.00% 90.00% 100.00% 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% 109- 05 % of Collocation Requests within Guidelines - Shared Caged – Initial n/ a 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% 109- 06 % of Collocation Requests within Guidelines - Shared Caged – Augments n/ a 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% 109- 07 % of Collocation Requests within Guidelines - Virtual – Initial n/ a 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% 109- 08 % of Collocation Requests within Guidelines - Virtual – Augments n/ a 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% n/ a 90.00% Directory Assistance and Operator Services 80- 01 DA Avg. Speed of Answer 6.60 6.00 5.40 6.00 5.60 6.00 5.50 6.00 5.90 6.00 82- 01 OS Avg. Speed of Answer 5.30 6.00 4.70 6.00 5.00 6.00 5.40 6.00 5.90 6.00 110- 01 Percent of Updates into DA Database within 72 Hours 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 100.00% 95.00% 111- 01 Average Update Interval for DA Database 24.00 36.00 24.00 36.00 24.00 36.00 24.00 36.00 24.00 36.00 112- 01 % of Database Accuracy for Manual Updates 100.00% 97.00% 100.00% 97.00% 100.00% 97.00% 100.00% 97.00% 100.00% 97.00% 113- 01 % of Electronic Updates That Flow Through The DSR Process Without Manual Intervention 80.39% 97.00% 71.71% 97.00% 70.06% 97.00% 77.69% 97.00% 85.39% 97.00% Coordinated Conversions 114- 01 % of Premature Disconnects – CHC/ FDT - LNP With Loop Lines – CHC 0.00% 2.00% 0.00% 2.00% 0.00% 2.00% 0.00% 2.00% 0.00% 2.00% 25 Federal Communications Commission FCC 01- 338 C- 26 Apr- 01 May- 01 Jun- 01 Jul- 01 Aug- 01 Metric Number Description CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT CLEC SWBT Notes 114- 02 % of Premature Disconnects – CHC/ FDT - LNP With Loop Lines – FDT 0.00% 2.00% 0.00% 2.00% 0.00% 2.00% 0.91% 2.00% 0.58% 2.00% 114.1- 01 CHC/ FDT LNP with Loop Provisioning Interval - Coor. Hot Cuts (< 10 Lines) 99.08% 99.39% 100.00% 100.00% 99.64% 114.1- 02 CHC/ FDT LNP with Loop Provisioning Interval - Coor. Hot Cuts (10- 24 Lines) 100.00% 100.00% 100.00% 100.00% 100.00% 114.1- 03 CHC/ FDT LNP with Loop Provisioning Interval - Frame Due Time (< 10 Lines) 98.07% 99.35% 99.13% 97.41% 99.40% 114.1- 04 CHC/ FDT LNP with Loop Provisioning Interval - Frame Due Time (10- 24 Lines) 100.00% 100.00% 100.00% 100.00% 90.00% 115- 01 % Provisioning Trouble Reports (PTR) – CHC 1.02% 0.66% 0.00% 1.27% 0.00% 115- 02 % Provisioning Trouble Reports (PTR) – FDT 0.26% 0.41% 0.00% 1.60% 0.19% 115.1- 01 Mean Time to Restore - CHC 117.00 62.33 n/ a 142.00 n/ a 115.1- 02 Mean Time to Restore – FDT 811.00 148.50 n/ a 170.71 344.00 117- 01 % NXXs Loaded/ Tested Prior to LERG 66.67% 100.00% 71.43% 100.00% 25.00% 100.00% 67.27% 66.67% 94.74% 100.00% 1,2,3 Change Management 123- 01 % of Timely and Compliant Change Management Notices 100.00% 80.00% 100.00% 100.00% 0.00% 124- 01 Timely Resolution of significant Software Failures Related with Releases n/ a n/ a n/ a n/ a n/ a Abbreviations: n/ a = Not Available. blank cell = No data provided. SWBT = SWBT retail analog or benchmark. Notes: 1 = Sample Size under 10 for April. 2 = Sample Size under 10 for May. 3 = Sample Size under 10 for June. 4 = Sample Size under 10 for July. 5 = Sample Size under 10 for August. 26