*Pages 1--35 from Microsoft Word - Appendix B.doc* Federal Communications Commission FCC 02- 189 B- 1 Appendix B New Jersey Performance Metrics All data included here are taken from the New Jersey Carrier- to- Carrier Reports. This table is provided as a reference tool for the convenience of the reader. No conclusions are to be drawn from the raw data contained in this table. Our analysis is based on the totality of the circumstances, such that we may use non- metric evidence, and may rely more heavily on some metrics more than others, in making our determination. The inclusion of these particular metrics in this table does not necessarily mean that we relied on all of these metrics nor that other metrics may not also be important in our analysis. Some metrics that we have relied on in the past and may rely on for a future application were not included here because there was no data provided for them (usually either because there was no activity, or because the metrics are still under development). Metrics with no retail analog provided are usually compared with a benchmark. Note that for some metrics during the period provided, there may be changes in the metric definition, or changes in the retail analog applied, making it difficult to compare the data over time. 1 Federal Communications Commission FCC 02- 189 B- 2 AGGREGATE METRICS Metric No. Metric Name Preorder and OSS Availability: PO- 1- 01 Ave Resp Tm – Customer Service Record PO- 1- 02 Ave Resp Tm – Due Date Availability PO- 1- 03 Ave Resp Tm – Address Validation PO- 1- 04 Ave Resp Tm – Product and Service Availability PO- 1- 05 Ave Resp Tm – Tel Number Availability and Reservation PO- 1- 06 Ave Resp Tm – Facility Availability – (ADSL Loop Qual) PO- 1- 07 Ave Resp Tm – Rejected Query PO- 1- 09 Parsed CSR PO- 1- 10 Parsed CSR – CLEC Total PO- 2- 01 OSS Interface Availability – Total PO- 2- 02 OSS Interface Availability – Prime Time PO- 2- 03 OSS Interface Availability – Non– Prime Time PO- 8- 01 % On– Time – Manual Loop Qualification PO- 8- 02 % On– Time – Engineering Record Request OR- 1- 02 % On Time LSRC – Flow– Through OR- 1- 04 % On Time LSRC < 6 Lines – Electronic – No Flow– Through OR- 1- 06 % On Time LSRC >= 6 Lines – Electronic – No Flow– Through OR- 1- 08 % On Time LSRC < 6 Lines – Fax OR- 1- 10 % On Time LSRC >= 6 Lines – Fax OR- 1- 11 Average Firm Order Confirmation (FOC) Time <= 192 Forecasted Trunks OR- 1- 12 % On Time FOC <= 192 Forecasted Trunks OR- 1- 13 % On Time Design Layout Record (DLR) Metric No. Metric Name OR- 1- 19 % On Time Response – Request for inbound (VZ– CLEC augment) MR- 1- 01 Average Response Time – Create Trouble MR- 1- 02 Average Response Time – Status Trouble MR- 1- 03 Average Response Time – Modify Trouble MR- 1- 04 Average Response Time – Request Cancellation of Trouble MR- 1- 05 Average Response Time – Trouble Report History (by TN/ Circuit) MR- 1- 06 Average Response Time – Test Trouble (POTS Only) Change Management, Billing, OS/ DA, Interconnection and Collocation: PO- 4- 01 % Chng Mngmnt Ntcs & Chng Mngmnt Cnfrmtns sent on Time – (Combined Types 1– 5) BI- 1- 02 % DUF in 4 Business Days BI- 2- 01 Timeliness of Carrier Bill BI- 3- 01 % Billing Adjustments – Including Charges Adjusted Due to PCDs BI- 3- 03 % Billing Adjustments – Excluding Charges Adjusted Due to PCDs BI- 4- 01 % Usage Accuracy BI- 4- 02 % Corrected Usage Records Delivered on Time BI- 5- 01 % Accuracy of Mechanized Bill Feed BI- 6- 01 % Completeness of Usage Charges – Including PCD Delayed Charges BI- 6- 02 % Completeness of Usage Charges – Excluding PCD Delayed Charges BI- 7- 01 % Completeness of Fractional Recurring Charges – Including PCD Delayed Charges 2 Federal Communications Commission FCC 02- 189 B- 3 Metric No. Metric Name BI- 7- 02 % Completeness of Fractional Recurring Charges – Excluding PCD Delayed Charges BI- 8- 01 % Completeness of Non– Recurring Charges – Including PCD Delayed Charges BI- 8- 02 % Completeness of Non– Recurring Charges – Excluding PCD Delayed Charges NP- 1- 01 % FTG Exceeding Blocking Standard NP- 1- 02 % FTG Exceeding Blocking Standard (No Exceptions) NP- 1- 03 Number Dedicated FTG Exceeding Blocking Standard – 2 Months NP- 1- 04 Number Dedicated FTG Exceeding Blocking Standard – 3 Months NP- 2- 01 % On Time Response to Request for Collocation (Physical, SCOPE, CCOE, Virtual) NP- 2- 02 Average Interval – Physical Collocation NP- 2- 03 Average Interval – SCOPE NP- 2- 04 Average Interval – CCOE – VZ Equipment is Secure NP- 2- 05 Average Interval – CCOE – VZ Equipment is Unsecured NP- 2- 06 Average Interval – Virtual Collocation NP- 2- 07 % On Time (Physical, SCOPE, CCOE, Virtual) NP- 2- 08 Average Delay Days (Physical, SCOPE, CCOE, Virtual) Ordering: OR- 2- 02 % On Time LSR Reject – Flow– Through OR- 2- 04 % On Time LSR Reject < 6 Lines – Electronic – No Flow Through OR- 2- 06 % On Time LSR Reject >= 6 Lines – Electronic – No Flow– Through OR- 2- 08 % On Time LSR Reject < 6 Lines – Fax OR- 2- 10 % On Time LSR Reject >= 6 Lines – Fax OR- 2- 11 Average Trunk ASR Reject Time <= 192 Forecasted Trunks OR- 2- 12 % On Time Trunk ASR Reject <= 192 Forecasted Trunks OR- 3- 01 % Rejects OR- 4- 02 Completion Notice – % On Time Metric No. Metric Name OR- 4- 05 Work Completion Notice – % On Time OR- 4- 09 % SOP to Bill Completion w/ in 3 Business Days OR- 5- 01 % Flow Through – Total OR- 5- 02 % Flow Through – Simple OR- 5- 03 % Flow Through – Achieved OR- 6- 01 % Accuracy – Orders OR- 6- 02 % Accuracy – Opportunities OR- 6- 03 % Accuracy – LSRC Provisioning: PR- 1- 09 Average Interval Offered – Total PR- 2- 01 Average Interval Completed – Total No Dispatch PR- 2- 02 Average Interval Completed – Total Dispatch PR- 2- 03 Average Interval Completed – Dispatch (1– 5 Lines) PR- 2- 04 Average Interval Completed – Dispatch (6– 9 Lines) PR- 2- 05 Average Interval Completed – Dispatch (>= 10 Lines) PR- 2- 06 Average Interval Completed – DS0 PR- 2- 07 Average Interval Completed – DS1 PR- 2- 08 Average Interval Completed – DS3 PR- 2- 09 Average Interval Completed PR- 2- 18 Average Interval Completed – Disconnects PR- 4- 01 % Missed Appointment – Verizon PR- 4- 02 Average Delay Days PR- 4- 04 % Missed Appt. – VZ – Dispatch PR- 4- 05 % Missed Appt. – VZ – No Dispatch PR- 4- 07 % On Time Performance – LNP PR- 4- 09 % Missed Appt. – VZ – Standard Interval (W Coded) Orders –Total PR- 4- 10 % Missed Appt. – VZ – Std. Int. (W Coded) Orders – Dispatch PR- 4- 11 % Missed Appt. – VZ – Std. Int. (W Coded) Orders – No Dispatch PR- 4- 14 % Completed On Time – With DD– 2 Test Rslts, with 800 #& Serial# PR- 4- 15 % Completed On Time – With DD– 2 Test Rslts, with 800 # & with/ without Serial # 3 Federal Communications Commission FCC 02- 189 B- 4 Metric No. Metric Name PR- 4- 16 % Completed On Time – Without DD– 2 Test, with 800 # & Serial # PR- 4- 17 % Completed On Time – Without DD– 2 Test Rslts, with 800 # & with/ without Serial # PR- 4- 18 % Completed On Time – Without DD– 2 Test Rslts, without 800 # & without Serial # PR- 5- 01 % Missed Appointment – Verizon – Facilities PR- 5- 02 % Orders Held for Facilities > 15 Days PR- 5- 03 % Orders Held for Facilities > 60 Days PR- 6- 01 % Installation Troubles reported within 30 Days PR- 6- 02 % Installation Troubles reported within 7 Days PR- 6- 03 % Inst. Troubles reported w/ in 30 Days - FOK/ TOK/ CPE PR- 8- 01 % Open Orders in a Hold Status > 30 Days PR- 8- 02 % Open Orders in a Hold Status > 90 Days PR- 9- 08 Average Duration of Service Interruption Maintenance and Repair: MR- 2- 01 Network Trouble Report Rate MR- 2- 02 Network Trouble Report Rate – Loop MR- 2- 03 Network Trouble Report Rate – Central Office MR- 2- 04 % Subsequent Reports MR- 2- 05 % CPE/ TOK/ FOK Trouble Report Rate MR- 3- 01 % Missed Repair Appointment – Loop MR- 3- 02 % Missed Repair Appointment – Central Office MR- 3- 03 % Missed Repair Appointment — CPE /TOK/ FOK MR- 4- 01 Mean Time To Repair – Total MR- 4- 02 Mean Time to Repair - Loop Trouble MR- 4- 03 Mean Time To Repair – Central Office Trouble MR- 4- 04 % Cleared (all troubles) within 24 Hours MR- 4- 05 % Out of Service > 2 Hours MR- 4- 06 % Out of Service > 4 hours MR- 4- 07 % Out of Service > 12 hours MR- 4- 08 % Out of Service > 24 Hours MR- 5- 01 % Repeat Reports within 30 Days 4 Federal Communications Commission FCC 02- 189 B- 5 DISAGGREGATED METRICS November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PRE- ORDERING & OSS AVAILIBILITY PO- 1 - Response Time OSS Pre- Ordering Interface PO- 1- 01- 6020 Ave Resp Tm – Customer Service Record – EDI 1.24 2.98 0.22 3.08 0.18 3.05 0.17 2.95 0.18 2.93 PO- 1- 01- 6030 Ave Resp Tm – Customer Service Record – CORBA 1.24 0.97 0.22 0.98 0.18 1.28 0.17 1.00 0.18 0.95 PO- 1- 01- 6050 Ave Resp Tm – Customer Service Record – Web GUI 1.24 2.84 0.22 2.67 0.18 2.69 0.17 2.61 0.18 2.69 PO- 1- 02- 6020 Ave Resp Tm – Due Date Availability – EDI 2.36 4.70 2.03 4.60 2.04 4.58 2.05 4.73 2.05 4.64 PO- 1- 02- 6030 Ave Resp Tm – Due Date Availability – CORBA 2.36 NA 2.03 NA 2.04 2.73 2.05 NA 2.05 2.72 PO- 1- 02- 6050 Ave Resp Tm – Due Date Availability – Web GUI 2.36 4.74 2.03 4.53 2.04 4.72 2.05 4.49 2.05 4.61 PO- 1- 03- 6020 Ave Resp Tm – Address Validation – EDI 5.84 6.71 5.53 7.58 5.85 7.20 5.77 6.06 5.59 6.25 PO- 1- 03- 6030 Ave Resp Tm – Address Validation – CORBA 5.84 6.18 5.53 6.30 5.85 5.57 5.77 5.42 5.59 3.72 PO- 1- 03- 6050 Ave Resp Tm – Address Validation – Web GUI 5.84 5.94 5.53 5.58 5.85 5.79 5.77 5.70 5.59 5.77 PO- 1- 04- 6020 Ave Resp Tm – Product and Service Availability – EDI 15.92 NA 10.82 NA 11.47 NA 11.25 NA 11.14 NA PO- 1- 04- 6030 Ave Resp Tm – Product and Service Availability – CORBA 15.92 NA 10.82 NA 11.47 NA 11.25 NA 11.14 NA PO- 1- 04- 6050 Ave Resp Tm – Product and Service Availability – Web GUI 15.92 13.55 10.82 13.41 11.47 13.71 11.25 13.57 11.14 14.10 PO- 1- 05- 6020 Ave Resp Tm – Tel Number Availability and Reservation – EDI 8.27 7.79 6.33 8.29 6.66 9.73 6.58 5.66 6.36 8.52 PO- 1- 05- 6030 Ave Resp Tm – Tel Number Availability and Reservation – CORBA 8.27 6.23 6.33 NA 6.66 3.27 6.58 NA 6.36 3.88 PO- 1- 05- 6050 Ave Resp Tm – Tel Number Availability and Reservation – Web GUI 8.27 6.67 6.33 6.39 6.66 6.38 6.58 6.27 6.36 6.44 PO- 1- 06- 6020 Ave Resp Tm – Facility Availability – (ADSL Loop Qual) – EDI 13.30 4.03 12.55 4.17 12.57 3.93 12.49 4.11 12.36 4.06 5 Federal Communications Commission FCC 02- 189 B- 6 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PO- 1- 06- 6030 Ave Resp Tm – Facility Availability – (ADSL Loop Qual) – CORBA 13.30 NA 12.55 NA 12.57 NA 12.49 2.37 12.36 2.58 PO- 1- 06- 6050 Ave Resp Tm – Facility Availability – (ADSL Loop Qual) – Web GUI 13.30 4.47 12.55 4.30 12.57 4.43 12.49 4.21 12.36 4.32 PO- 1- 07- 6020 Ave Resp Tm – Rejected Query – EDI 0.26 2.15 0.03 2.17 0.02 2.26 0.02 2.30 0.02 2.31 PO- 1- 07- 6030 Ave Resp Tm – Rejected Query – CORBA 0.26 0.67 0.03 0.64 0.02 0.59 0.02 0.58 0.02 0.61 PO- 1- 07- 6050 Ave Resp Tm – Rejected Query – Web GUI 0.26 2.94 0.03 2.70 0.02 2.83 0.02 2.83 0.02 2.70 PO- 1- 09- 6020 Parsed CSR – EDI 1.24 2.02 0.22 2.09 0.18 2.06 0.17 1.96 0.18 1.99 PO- 1- 09- 6030 Parsed CSR – CORBA 1.24 0.33 0.22 0.31 0.18 0.34 0.17 0.34 0.18 0.36 PO- 2 - OSS Interface Availability PO- 2- 01- 6030 OSS Interface Availability – Total – CORBA – Pre– Ordering 99.99 99.94 100.0 100.0 99.99 PO- 2- 01- 6040 OSS Interface Availability – Total – Web – GUI – Maintenance 99.43 99.48 99.39 99.45 99.15 PO- 2- 01- 6060 OSS Interface Availability – Total – Electronic Bonding – Maintenance 100.0 100.0 100.0 100.0 100.0 PO- 2- 02- 6020 OSS Interface Availability – Prime Time – EDI – Pre– Ordering 100.0 99.99 100.0 99.84 99.99 PO- 2- 02- 6030 OSS Interface Availability – Prime Time – CORBA – Pre– Ordering 100.0 99.90 100.0 100.0 100.0 PO- 2- 02- 6040 OSS Interface Availability – Prime Time – Web GUI – Maintenance 99.87 100.0 99.83 99.84 99.50 PO- 2- 02- 6050 OSS Interface Availability – Prime Time – Web GUI – Pre– Ordering 99.92 100.0 99.80 99.82 99.65 PO- 2- 02- 6060 OSS Interface Availability – Prime Time – Electronic Bonding – Maintenance 100.0 100.0 100.0 100.0 100.0 PO- 2- 03- 6030 OSS Interface Availability – Non– Prime Time – CORBA – Pre– Ordering 99.97 99.99 100.0 100.0 99.99 PO- 2- 03- 6040 OSS Interface Availability – Non– Prime Time – Web GUI – Maintenance 98.70 98.67 98.66 98.75 98.55 PO- 2- 03- 6060 OSS Interface Availability – Non– Prime Time – Electronic Bonding – Maintenance 100.0 100.0 100.0 100.0 100.0 6 Federal Communications Commission FCC 02- 189 B- 7 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PO- 4 - Timeliness of Chng Mngmnt Notices & Confirmations PO- 4- 01- 6600 % Chng Mngmnt Ntcs & Chng Mngmnt Cnfrmtns sent on Time – (Combined Types 1– 5) 100.0 100.0 100.0 100.0 100.0 1 PO- 8 - Manual Loop Qualification PO- 8- 01- 2000 % On– Time – Manual Loop Qualification 99.76 100.0 99.61 100.0 66.67 1 PO- 8- 02- 2000 % On– Time – Engineering Record Request NA NA NA NA NA Trouble Reporting (OSS) MR- 1 - Response Time OSS Maintenance Interface MR- 1- 01- 6040 Average Response Time – Create Trouble – Web GUI 7.12 3.95 8.55 4.18 11.22 3.84 8.19 3.71 8.62 3.82 MR- 1- 01- 6060 Average Response Time – Create Trouble – Electronic Bonding 7.12 9.07 8.55 11.92 11.22 11.77 8.19 13.18 8.62 15.89 MR- 1- 02- 6040 Average Response Time – Status Trouble – Web GUI 1.01 0.45 1.27 0.41 1.88 0.39 3.94 3.42 4.41 4.21 MR- 1- 02- 6060 Average Response Time – Status Trouble – Electronic Bonding 1.01 0.21 1.27 0.20 1.88 0.21 3.94 0.20 4.41 0.23 MR- 1- 03- 6040 Average Response Time – Modify Trouble – Web GUI 7.12 NA 8.55 0.44 11.22 7.85 8.19 NA 8.40 3.97 MR- 1- 03- 6060 Average Response Time – Modify Trouble – Electronic Bonding 7.12 6.30 8.55 6.74 11.22 7.27 8.19 6.82 8.40 8.36 MR- 1- 04- 6040 Average Response Time – Request Cancellation of Trouble – Web GUI 8.73 5.38 10.06 4.13 12.61 7.55 9.49 8.16 9.77 5.75 MR- 1- 04- 6060 Average Response Time – Request Cancellation of Trouble – Electronic Bonding 8.73 NA 10.06 NA 12.61 NA 9.49 NA 9.77 NA MR- 1- 05- 6040 Average Response Time – Trouble Report History (by TN/ Circuit) – Web GUI 0.52 1.56 0.45 1.67 0.42 1.34 0.34 1.12 0.34 1.06 MR- 1- 05- 6060 Average Response Time – Trouble Report History (by TN/ Circuit) – Electronic Bonding NEF NEF NEF NEF NEF NEF NEF NEF NEF NEF MR- 1- 06- 6040 Average Response Time – Test Trouble (POTS Only) – Web Gui 48.07 48.81 50.11 41.11 51.56 42.78 52.05 41.15 53.37 43.48 MR- 1- 06- 6060 Average Response Time – Test Trouble (POTS Only) – Electronic Bonding 48.07 51.77 50.11 59.10 51.56 48.00 52.05 59.92 53.37 47.76 7 Federal Communications Commission FCC 02- 189 B- 8 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes BILLING BI- 1 - Timeliness of Daily Usage Feed BI- 1- 02- 2030 % DUF in 4 Business Days 99.16 99.07 99.37 99.37 75.99 BI- 2 - Timeliness of Carrier Bill BI- 2- 01- 2030 Timeliness of Carrier Bill 100.0 100.0 100.0 100.0 100.0 BI- 2- 01- 2000 Timeliness of Carrier Bill BI- 3 - Billing Accuracy BI- 3- 01- 2030 % Billing Adjustments – Including Charges Adjusted Due to PCDs 1.64 0.93 1.22 1.15 1.24 10.88 0.81 0.72 1.48 0.62 BI- 3- 03- 2030 % Billing Adjustments – Excluding Charges Adjusted Due to PCDs 1.60 0.92 1.16 1.15 1.19 10.88 0.79 0.72 1.43 0.62 BI- 4 - DUF Accuracy BI- 4- 01- 2030 % Usage Accuracy 100.0 100.0 100.0 100.0 100.0 BI- 4- 02- 2030 % Corrected Usage Records Delivered on Time NA NA NA NA NA BI- 5 - Accuracy of Mechanized Bill Feed BI- 5- 01- 2030 % Accuracy of Mechanized Bill Feed 100.0 100.0 100.0 100.0 100.0 BI- 6 - Completeness of Usage Charges BI- 6- 01- 2030 % Completeness of Usage Charges – Including PCD Delayed Charges 99.85 99.78 99.30 99.90 99.99 99.99 100.0 100.0 99.99 100.0 BI- 6- 02- 2030 % Completeness of Usage Charges – Excluding PCD Delayed Charges 99.85 99.78 99.32 99.90 99.99 99.99 100.0 100.0 99.99 100.0 BI- 7 - Completeness of Fractional Recurring Charges BI- 7- 01- 2030 % Completeness of Fractional Recurring Charges – Including PCD Delayed Charges 66.94 93.81 74.62 93.04 97.15 97.98 37.38 93.92 58.89 35.80 BI- 7- 02- 2030 % Completeness of Fractional Recurring Charges – Excluding PCD Delayed Charges 68.13 95.96 76.53 93.71 97.84 99.45 34.04 93.46 60.08 33.83 BI- 8 - Non- recurring Charge Completeness BI- 8- 01- 2030 % Completeness of Non– Recurring Charges – Including PCD Delayed Charges 86.99 99.10 90.32 99.73 99.94 99.99 99.54 99.91 98.32 99.50 BI- 8- 02- 2030 % Completeness of Non– Recurring Charges – Excluding PCD Delayed Charges 86.76 99.35 92.42 99.87 99.93 99.99 99.53 99.91 98.54 99.48 8 Federal Communications Commission FCC 02- 189 B- 9 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes POTS & Pre- qualified Complex OR- 1 - Order Confirmation Timeliness OR- 1- 02- 2320 % On Time LSRC – Flow– Through 96.88 99.33 99.99 99.47 98.48 OR- 1- 04- 2320 % On Time LSRC < 6 Lines – Electronic – No Flow– Through 97.98 98.17 98.59 98.40 99.18 OR- 1- 06- 2320 % On Time LSRC >= 6 Lines – Electronic – No Flow– Through 99.67 98.74 99.74 99.66 99.76 OR- 1- 08- 2320 % On Time LSRC < 6 Lines – Fax NA NA NA NA NA OR- 1- 10- 2320 % On Time LSRC >= 6 Lines – Fax NA NA NA NA NA OR- 2 - Reject Timeliness OR- 2- 02- 2320 % On Time LSR Reject – Flow– Through 98.36 99.72 99.93 99.55 99.56 OR- 2- 04- 2320 % On Time LSR Reject < 6 Lines – Electronic – No Flow– Through 99.23 98.92 99.45 99.66 99.65 OR- 2- 06- 2320 % On Time LSR Reject >= 6 Lines – Electronic – No Flow– Through 99.65 100.0 100.0 99.68 100.0 OR- 2- 08- 2320 % On Time LSR Reject < 6 Lines – Fax NA NA NA NA NA OR- 2- 10- 2320 % On Time LSR Reject >= 6 Lines – Fax NA NA NA NA NA Complex Services - 2 Wire Digital OR- 1 - Order Confirmation Timeliness - Requiring Loop Qualification OR- 1- 04- 2341 % On Time LSRC < 6 Lines – Electronic – No Flow– Through 100.0 100.0 100.0 100.0 100.0 OR- 1- 06- 2341 % On Time LSRC >= 6 Lines – Electronic – No Flow– Through 100.0 100.0 100.0 100.0 100.0 2, 3,4,5 OR- 1- 08- 2341 % On Time LSRC < 6 Lines – Fax NA NA NA NA NA OR- 1- 10- 2341 % On Time LSRC >= 6 Lines – Fax NA NA NA NA NA OR- 2 - Reject Timeliness - Requiring Loop Qualification OR- 2- 04- 2341 % On Time LSR Reject < 6 Lines – Electronic – No Flow– Through 100.0 100.0 100.0 100.0 100.0 OR- 2- 06- 2341 % On Time LSR Reject >= 6 Lines – Electronic – No Flow– Through 100.0 100.0 88.89 100.0 100.0 4, 5 OR- 2- 08- 2341 % On Time LSR Reject < 6 Lines – Fax NA NA NA NA NA OR- 2- 10- 2341 % On Time LSR Reject >= 6 Lines – Fax NA NA NA NA NA 9 Federal Communications Commission FCC 02- 189 B- 10 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes Complex Services - 2 Wire xDSL OR- 1 - Order Confirmation Timeliness - Requiring Loop Qualification OR- 1- 04- 2342 % On Time LSRC < 6 Lines – Electronic – No Flow– Through NA NA NA NA NA OR- 1- 06- 2342 % On Time LSRC >= 6 Lines – Electronic – No Flow– Through NA NA NA NA NA OR- 1- 08- 2342 % On Time LSRC < 6 Lines – Fax NA NA NA NA NA OR- 1- 10- 2342 % On Time LSRC >= 6 Lines – Fax NA NA NA NA NA OR- 2 - Reject Timeliness - Requiring Loop Qualification OR- 2- 04- 2342 % On Time LSR Reject < 6 Lines – Electronic – No Flow– Through NA NA NA NA NA OR- 2- 06- 2342 % On Time LSR Reject >= 6 Lines – Electronic – No Flow– Through NA NA NA NA NA OR- 2- 08- 2342 % On Time LSR Reject < 6 Lines – Fax NA NA NA NA NA OR- 2- 10- 2342 % On Time LSR Reject >= 6 Lines – Fax NA NA NA NA NA Special Services OR- 1 - Order Confirmation Timeliness OR- 1- 04- 2214 % On Time LSRC < 6 Lines – Non DS0, DS1, DS3 – Electronic – No Flow– Through 100.0 100.0 100.0 100.0 100.0 OR- 1- 06- 2210 % On Time LSRC >= 6 Lines –DS0 – Electronic – No Flow– Through NA NA NA NA NA OR- 1- 06- 2211 % On Time LSRC >= 6 Lines –DS1 – Electronic – No Flow– Through NA NA NA NA 100.0 5 OR- 1- 06- 2213 % On Time LSRC >= 6 Lines –DS3 – Electronic – No Flow– Through NA NA NA NA NA OR- 1- 06- 2214 % On Time LSRC >= 6 Lines – Non DS0, DS1, DS3 – Electronic – No Flow– Through 100.0 87.50 100.0 100.0 100.0 1, 2,3 OR- 1- 08- 2214 % On Time LSRC < 6 Lines – Non DS0, DS1, & DS3 – Fax NA NA NA NA NA OR- 1- 10- 2210 % On Time LSRC >= 6 Lines –DS0– – Fax NA NA NA NA NA OR- 1- 10- 2211 % On Time LSRC >= 6 Lines –DS1– – Fax NA NA NA NA NA OR- 1- 10- 2213 % On Time LSRC >= 6 Lines –DS3– – Fax NA NA NA NA NA OR- 1- 10- 2214 % On Time LSRC >= 6 Lines – Non DS0, DS1, DS3 – Fax NA NA NA NA NA 10 Federal Communications Commission FCC 02- 189 B- 11 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 2 - Reject Timeliness OR- 2- 04- 2200 % On Time LSR Reject < 6 Lines – Electronic – No Flow– Through 100.0 100.0 100.0 99.10 100.0 OR- 2- 06- 2200 % On Time LSR Reject >= 6 Lines – Electronic – No Flow– Through 100.0 100.0 100.0 100.0 100.0 OR- 2- 08- 2200 % On Time LSR Reject < 6 Lines – Fax NA NA NA NA NA OR- 2- 10- 2200 % On Time LSR Reject >= 6 Lines – Fax NA NA NA NA NA POTS / Special Services - Aggregate OR- 3 - Percent Rejects OR- 3- 01- 2000 % Rejects 24.78 21.53 19.48 22.05 19.91 OR- 4 - Timeliness of Completion Notification OR- 4- 02- 2000 Completion Notice – % On Time 97.38 99.05 99.22 99.19 99.07 OR- 4- 05- 2000 Work Completion Notice – % On Time 99.91 100.0 100.0 99.92 100.0 OR- 5 - Percent Flow- Through OR- 5- 01- 2000 % Flow Through – Total 80.90 79.79 82.79 80.08 80.03 OR- 5- 03- 2000 % Flow Through – Achieved 94.20 93.81 94.77 93.98 94.66 OR- 6 - Order Accuracy OR- 6- 01- 2000 % Accuracy – Orders 96.06 96.14 97.70 96.66 98.75 OR- 6- 02- 2000 % Accuracy – Opportunities 99.66 99.62 99.64 99.72 99.90 OR- 6- 03- 2000 % Accuracy – LSRC 0.08 0.09 0.00 0.02 0.02 POTS - Provisioning - Total PR- 2 - Average Completed Interval PR- 2- 04- 2100 Average Interval Completed – Dispatch (6– 9 Lines) 6.45 3.75 5.52 1.60 7.06 2.22 6.01 2.00 5.84 2.00 1,2,4,5 PR- 2- 05- 2100 Average Interval Completed – Dispatch (>= 10 Lines) 7.41 3.20 7.23 2.00 7.59 4.33 6.14 3.80 6.18 1.00 1,2,3,4 ,5 PR- 4 - Missed Appointments PR- 4- 02- 2100 Average Delay Days – Total 3.50 2.66 3.36 1.93 2.24 5.04 3.58 2.07 2.48 1.77 PR- 4- 04- 2100 % Missed Appt. – VZ – Dispatch 11.27 2.97 11.86 3.37 10.74 3.83 11.55 5.88 11.08 4.20 PR- 4- 05- 2100 % Missed Appt. – VZ – No Dispatch 0.65 0.26 0.99 0.61 0.66 0.15 0.79 0.17 0.73 0.22 PR- 4- 10- 2100 % Missed Appt. – VZ – Standard Interval (W Coded) Orders – Dispatch 11.38 3.28 11.81 2.74 10.62 3.38 11.57 5.77 11.40 4.71 11 Federal Communications Commission FCC 02- 189 B- 12 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 4- 11- 2100 % Missed Appt. – VZ – Standard Interval (W Coded) Orders – No Dispatch 0.63 0.22 0.73 0.63 0.66 0.11 0.64 0.17 0.71 0.18 PR- 6 - Installation Quality PR- 6- 01- 2100 % Installation Troubles reported within 30 Days 5.40 5.28 5.57 4.98 4.61 6.00 4.72 5.23 4.86 5.06 PR- 6- 02- 2100 % Installation Troubles reported within 7 Days 3.63 3.46 3.70 3.43 3.12 4.19 3.12 3.48 3.23 3.25 PR- 6- 03- 2100 % Installation Troubles reported within 30 Days – FOK/ TOK/ CPE 3.96 3.26 3.72 2.51 3.12 3.17 3.23 3.16 3.35 3.02 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 2100 % Open Orders in a Hold Status > 30 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 8- 02- 2100 % Open Orders in a Hold Status > 90 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 POTS - Business PR- 2 - Average Completed Interval PR- 2- 01- 2110 Average Interval Completed – Total No Dispatch 2.62 1.20 3.66 0.99 2.44 1.05 1.82 1.20 2.75 1.32 PR- 2- 03- 2110 Average Interval Completed – Dispatch (1– 5 Lines) 4.24 2.37 4.41 2.78 4.35 2.89 4.18 2.26 4.33 3.38 POTS - Residence PR- 2 - Average Completed Interval PR- 2- 01- 2120 Average Interval Completed – Total No Dispatch 1.07 1.18 1.23 1.11 0.98 1.00 0.88 0.54 0.78 1.34 PR- 2- 03- 2120 Average Interval Completed – Dispatch (1– 5 Lines) 4.11 2.55 4.26 2.51 4.10 2.61 4.08 2.64 4.04 2.74 Complex Services - 2 Wire Digital PR- 2 - Average Completed Interval PR- 2- 01- 2341 Average Interval Completed – Total No Dispatch 6.00 NA 6.00 NA 6.00 NA 6.00 NA 6.20 NA PR- 2- 02- 2341 Average Interval Completed – Total Dispatch 6.03 6.00 6.48 10.50 6.04 NA 6.17 NA 6.18 6.00 1,2,5 PR- 4 - Missed Appointment PR- 4- 02- 2341 Average Delay Days – Total 2.33 NA 3.73 1.00 2.57 3.00 1.77 NA 2.53 NA 2,3 PR- 4- 04- 2341 % Missed Appt. – VZ – Dispatch 8.04 0.00 7.38 18.18 6.45 0.00 8.74 0.00 7.36 0.00 1,4,5 PR- 4- 05- 2341 % Missed Appt. – VZ – No Dispatch 0.21 0.00 1.10 0.00 0.79 12.50 0.30 0.00 1.80 0.00 1,3,4 PR- 4- 10- 2341 % Missed Appt. – VZ – Std. Int. (W Coded) Orders – Dispatch 9.56 0.00 9.23 12.50 7.99 0.00 10.88 0.00 10.52 0.00 1,2,4,5 12 Federal Communications Commission FCC 02- 189 B- 13 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 4- 11- 2341 % Missed Appt. – VZ – Std. Int. (W Coded) Orders – No Dispatch 0.24 0.00 1.32 0.00 0.86 6.67 0.36 0.00 2.02 0.00 PR- 6 - Installation Quality PR- 6- 01- 2341 % Installation Troubles reported within 30 Days 5.58 27.27 4.76 8.33 4.93 0.00 5.21 0.00 5.22 14.29 4,5 PR- 6- 03- 2341 % Inst. Troubles reported w/ in 30 Days – FOK/ TOK/ CPE 5.19 0.00 3.96 8.33 3.01 35.71 4.08 0.00 6.29 42.86 4,5 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 2341 % Open Orders in a Hold Status > 30 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 4 PR- 8- 02- 2341 % Open Orders in a Hold Status > 90 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 4 Complex Services - 2 Wire xDSL PR- 2 - Average Completed Interval PR- 2- 01- 2342 Average Interval Completed – Total No Dispatch 4.62 NA 4.20 NA 3.98 NA 3.33 NA 3.21 NA PR- 2- 02- 2342 Average Interval Completed – Total Dispatch 4.74 NA 5.25 NA 4.65 NA 3.63 NA 3.50 NA PR- 4 - Missed Appointment PR- 4- 02- 2342 Average Delay Days – Total 7.74 3.00 7.72 NA 2.92 NA 8.83 NA 1.76 NA 1 PR- 4- 04- 2342 % Missed Appt. – VZ – Dispatch 7.47 100.0 6. 12 NA 5.92 0.00 4.09 NA 5.41 NA 1,3 PR- 4- 05- 2342 % Missed Appt. – VZ – No Dispatch 0.52 0.00 1.46 0.00 0.22 0.00 0.28 0.00 0.06 0.00 1,2,3,5 PR- 4- 10- 2342 % Missed Appt. – VZ – Std. Int. (W Coded) Orders – Dispatch 8.39 100.0 7. 95 NA 7.54 NA 6.04 NA 7.36 NA 1 PR- 4- 11- 2342 % Missed Appt. – VZ – Std. Int. (W Coded) Orders – No Dispatch 0.45 0.00 0.44 0.00 0.49 0.00 0.35 0.00 0.07 0.00 1,2,3, 4,5 PR- 6 - Installation Quality PR- 6- 01- 2342 % Installation Troubles reported within 30 Days 12.84 0.00 11.58 7.14 6.95 0.00 3.59 0.96 3.16 2.27 PR- 6- 03- 2342 % Inst. Troubles reported w/ in 30 Days – FOK/ TOK/ CPE 10.11 0.00 8.93 0.00 5.67 2.00 2.85 3.85 2.66 0.00 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 2342 % Open Orders in a Hold Status > 30 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1,2,3,5 PR- 8- 02- 2342 % Open Orders in a Hold Status > 90 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1,2,3,5 POTS & Complex Aggregate PR- 2 - Average Completed Interval 13 Federal Communications Commission FCC 02- 189 B- 14 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 2- 18- 2103 Average Interval Completed – Disconnects 3.29 1.10 3.37 1.20 2.82 1.23 3.23 1.59 3.53 1.82 14 Federal Communications Commission FCC 02- 189 B- 15 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes Special Services - Provisioning PR- 2 - Average Completed Interval PR- 2- 01- 2200 Average Interval Completed – Total No Dispatch 7.50 17.24 7.97 3.00 7.89 NA 10.92 5.25 14.71 13.20 4 PR- 2- 02- 2200 Average Interval Completed – Total Dispatch 6.80 7.00 8.87 5.00 9.35 8.00 9.45 5.00 17.06 15.20 1,2,3, 4,5 PR- 2- 06- 2210 Average Interval Completed – DSO 5.58 NA 7.60 2.00 8.10 NA 13.44 NA 16.33 NA 2 PR- 2- 07- 2211 Average Interval Completed – DS1 7.43 20.27 9.21 3.00 9.04 NA 9.58 6.00 15.01 30.20 2,4,5 PR- 2- 08- 2213 Average Interval Completed – DS3 NA NA NA NA NA NA NA NA NA NA PR- 2- 18- 2200 Average Interval Completed – Disconnects 11.49 4.72 8.23 4.10 7.16 6.80 11.45 5.00 15.11 4.81 4 PR- 4 - Missed Appointments PR- 4- 01- 2200 % Missed Appt. – VZ – Total 8.86 13.43 2.52 4.35 4.25 12.12 3.85 6.90 4.01 7.44 PR- 4- 02- 2200 Average Delay Days – Total 7.26 2.33 3.88 2.00 6.97 2.38 7.87 11.50 6.77 2.33 2,3,4 PR- 4- 09- 2200 % Missed Appt. – VZ – Standard Interval (W Coded) Orders –Total 8.82 0.00 3.21 0.00 4.30 7.14 3.96 0.00 4.01 0.00 PR- 6- Installation Quality PR- 6- 01- 2200 % Installation Troubles reported within 30 Days 2.14 0.00 1.71 4.17 1.89 1.79 2.92 5.88 3.18 0.00 PR- 6- 03- 2200 % Installation Troubles reported within 30 Days – FOK/ TOK/ CPE 1.02 0.00 1.32 0.00 0.90 1.79 0.73 0.00 1.63 0.00 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 2200 % Open Orders in a Hold Status > 30 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 8- 02- 2200 % Open Orders in a Hold Status > 90 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 POTS - Maintenance MR- 2 - Trouble Report Rate MR- 2- 02- 2100 Network Trouble Report Rate – Loop 0.90 0.87 0.98 0.86 0.95 1.01 0.83 0.85 1.00 1.01 MR- 2- 03- 2100 Network Trouble Report Rate – Central Office 0.11 0.07 0.15 0.07 0.12 0.10 0.10 0.07 0.10 0.08 MR- 2- 04- 2100 % Subsequent Reports 8.04 6.01 8.12 8.43 6.24 6.98 5.90 10.22 5.91 8.16 MR- 2- 05- 2100 % CPE/ TOK/ FOK Trouble Report Rate 0.81 0.55 0.86 0.52 0.82 0.59 0.69 0.52 0.77 0.59 MR- 3 - Missed Repair Appointments MR- 3- 01- 2100 % Missed Repair Appointment – Loop 16.52 8.65 19.89 12.07 17.70 12.18 18.87 12.17 19.87 13.51 MR- 3- 02- 2100 % Missed Repair Appointment – Central Office 14.50 24.37 23.47 29.66 10.81 16.48 7.73 8.62 6.71 8.09 15 Federal Communications Commission FCC 02- 189 B- 16 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 3- 03- 2100 % Missed Repair Appointment — CPE /TOK/ FOK 9.83 11.90 15.05 14.35 9.26 9.27 9.01 6.36 9.03 8.47 MR- 4 - Trouble Duration Intervals MR- 4- 01- 2100 Mean Time To Repair – Total 20.58 16.84 23.43 19.71 20.55 17.75 21.97 18.38 22.69 19.58 MR- 4- 02- 2100 Mean Time to Repair – Loop Trouble 21.77 16.93 24.94 19.85 22.02 18.18 23.71 18.99 24.28 20.32 MR- 4- 03- 2100 Mean Time To Repair – Central Office Trouble 10.80 15.77 13.45 17.91 9.30 13.62 7.97 11.02 7.50 10.39 MR- 4- 04- 2100 % Cleared (all troubles) within 24 Hours 74.46 82.99 67.39 75.95 73.54 78.95 71.00 79.92 68.13 76.97 MR- 4- 06- 2100 % Out of Service > 4 hours 78.07 69.63 80.76 74.68 77.65 69.91 79.46 74.53 83.50 81.79 MR- 4- 07- 2100 % Out of Service > 12 hours 61.11 58.86 64.89 64.44 62.08 59.01 64.31 63.40 68.31 68.34 MR- 4- 08- 2100 % Out of Service > 24 Hours 23.64 16.08 29.39 21.99 23.90 20.17 25.85 18.61 29.05 22.82 MR- 5 - Repeat Trouble Reports MR- 5- 01- 2100 % Repeat Reports within 30 Days 17.82 20.48 18.88 20.75 17.83 20.73 17.22 20.47 17.91 18.64 Complex Services - 2 Wire Digital MR- 2 - Trouble Report Rate MR- 2- 02- 2341 Network Trouble Report Rate – Loop 0.52 0.41 0.48 0.32 0.47 0.38 0.48 0.31 0.52 0.18 MR- 2- 03- 2341 Network Trouble Report Rate – Central Office 0.14 0.14 0.15 0.05 0.15 0.20 0.15 0.07 0.15 0.04 MR- 2- 04- 2341 % Subsequent Reports 14.62 20.00 10.97 27.27 11.56 10.34 11.71 5.56 14.75 16.67 MR- 2- 05- 2341 % CPE/ TOK/ FOK Trouble Report Rate 0.88 0.36 0.86 0.43 0.88 1.35 0.79 0.29 0.86 0.38 MR- 3 - Missed Repair Appointments MR- 3- 01- 2341 % Missed Repair Appointment – Loop 43.14 83.33 45.80 64.29 47.27 70.59 48.35 71.43 39.74 50.00 5 MR- 3- 02- 2341 % Missed Repair Appointment – Central Office 41.12 50.00 32.20 0.00 34.48 55.56 30.63 33.33 31.86 50.00 1,2,4,5 MR- 3- 03- 2341 % Missed Repair Appointment — CPE /TOK/ FOK 34.95 37.50 26.28 26.32 32.50 30.00 30.65 46.15 29.26 17.65 MR- 4 - Trouble Duration Intervals MR- 4- 01- 2341 Mean Time To Repair – Total 23.67 38.52 23.87 33.50 25.73 20.24 25.45 27.22 21.72 15.07 MR- 4- 02- 2341 Mean Time to Repair – Loop Trouble 25.24 43.35 26.82 35.90 29.26 23.05 26.80 30.90 24.15 4.38 5 MR- 4- 03- 2341 Mean Time To Repair – Central Office Trouble 17.80 24.03 14.64 16.66 14.59 14.94 21.05 10.03 13.32 57.83 1,2,4,5 MR- 4- 04- 2341 % Cleared (all troubles) within 24 Hours 63.19 58.33 64.89 56.25 63.49 61.54 65.68 64.71 69.58 90.00 MR- 4- 07- 2341 % Out of Service > 12 hours 53.87 73.33 61.78 87.50 62.72 73.33 60.69 76.92 52.69 0.00 2,5 MR- 4- 08- 2341 % Out of Service > 24 Hours 35.92 33.33 35.91 50.00 34.49 46.67 35.11 38.46 27.96 0.00 2,5 16 Federal Communications Commission FCC 02- 189 B- 17 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 5 - Repeat Trouble Reports MR- 5- 01- 2341 % Repeat Reports within 30 Days 13.78 16.67 14.99 12.50 14.73 19.23 16.84 11.76 17.10 0.00 17 Federal Communications Commission FCC 02- 189 B- 18 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes Complex Services - 2 Wire xDSL MR- 2 - Trouble Report Rate MR- 2- 02- 2342 Network Trouble Report Rate – Loop 1.68 2.71 1.73 2.60 1.73 0.92 1.51 0.87 1.72 0.85 MR- 2- 03- 2342 Network Trouble Report Rate – Central Office 0.28 0.34 0.33 0.65 0.34 0.00 0.25 0.00 0.26 0.00 MR- 2- 04- 2342 % Subsequent Reports 13.52 10.00 10.85 0.00 9.29 0.00 7.77 0.00 8.07 25.00 3,4,5 MR- 2- 05- 2342 % CPE/ TOK/ FOK Trouble Report Rate 1.82 1.02 1.77 0.32 1.75 1.83 1.43 1.45 1.61 0.85 MR- 3 - Missed Repair Appointments MR- 3- 01- 2342 % Missed Repair Appointment – Loop 20.82 37.50 24.15 37.50 21.13 0.00 21.50 0.00 23.15 33.33 1,2,3, 4,5 MR- 3- 02- 2342 % Missed Repair Appointment – Central Office 25.95 0.00 30.51 0.00 20.51 NA 14.25 NA 14.21 NA 1,2 MR- 3- 03- 2342 % Missed Repair Appointment — CPE /TOK/ FOK 13.77 0.00 19.51 0.00 13.59 16.67 11.87 0.00 12.54 33.33 1,2,3, 4,5 MR- 4 - Trouble Duration Intervals MR- 4- 01- 2342 Mean Time To Repair – Total MR- 4- 02- 2342 Mean Time to Repair – Loop Trouble 25.73 24.48 29.61 26.08 26.72 15.43 27.21 29.91 27.96 26.29 1,2,3, 4,5 MR- 4- 03- 2342 Mean Time To Repair – Central Office Trouble 21.37 21.82 19.91 8.09 18.22 NA 14.36 NA 13.18 NA 1,2 MR- 4- 04- 2342 % Cleared (all troubles) within 24 Hours 65.07 55.56 59.27 80.00 66.18 100.0 63.74 66.67 62.15 66.67 3,4,5 MR- 4- 07- 2342 % Out of Service > 12 hours 72.56 75.00 75.53 77.78 73.58 66.67 74.91 100.0 77.67 66.67 1,3,4,5 MR- 4- 08- 2342 % Out of Service > 24 Hours 33.04 37.50 39.38 22.22 32.29 0.00 34.52 33.33 35.11 33.33 1,3,4,5 MR- 5 - Repeat Trouble Reports MR- 5- 01- 2342 % Repeat Reports within 30 Days 21.43 0.00 22.13 0.00 20.23 0.00 19.99 0.00 21.08 33.33 3,4,5 Special Services - Maintenance MR- 2 - Trouble Report Rate MR- 2- 01- 2200 Network Trouble Report Rate – Total 0.17 0.00 0.16 0.43 0.20 0.30 0.17 0.41 0.17 0.08 MR- 2- 05- 2200 % CPE/ TOK/ FOK Trouble Report Rate 0.24 0.33 0.24 0.82 0.24 0.97 0.22 0.70 0.25 0.42 MR- 4 - Trouble Duration Intervals MR- 4- 01- 2200 Mean Time To Repair – Total 5.09 NA 5.90 3.14 5.26 4.92 5.02 4.01 5.36 2.96 3,5 MR- 4- 02- 2200 Mean Time to Repair – Loop Trouble – Specials 6.29 NA 7.98 4.19 6.74 3.20 6.71 4.55 7.03 3.92 2,3,4,5 MR- 4- 04- 2200 % Cleared (all troubles) within 24 Hours 98.72 NA 97.26 100.0 98.06 100.0 98.36 100.0 97.92 100.0 3, 5 18 Federal Communications Commission FCC 02- 189 B- 19 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 4- 06- 2200 % Out of Service > 4 hours – Specials 46.47 NA 49.31 33.33 48.54 50.00 46.71 25.00 48.08 0.00 3,4,5 MR- 4- 07- 2200 % Out of Service > 12 hours – Specials 5.77 NA 11.17 0.00 7.91 16.67 6.91 0.00 7.85 0.00 3,4,5 MR- 4- 08- 2200 % Out of Service > 24 Hours – Specials 1.28 NA 2.75 0.00 1.94 0.00 1.64 0.00 2.08 0.00 3,4,5 MR- 5 - Repeat Trouble Reports MR- 5- 01- 2200 % Repeat Reports within 30 Days 19.39 NA 15.61 30.00 18.31 42.86 15.60 20.00 18.27 0.00 3,5 UNBUNDLED NETWORK ELEMENTS (UNEs) POTS Loop/ Pre- Qualified Complex/ LNP OR- 1 - Order Confirmation Timeliness OR- 1- 02- 3331 % On Time LSRC – Flow– Through 98.87 99.95 99.71 99.14 99.61 OR- 1- 04- 3331 % On Time LSRC < 6 Lines – Electronic – No Flow– Through 97.03 99.23 97.44 98.36 98.23 OR- 1- 06- 3331 % On Time LSRC >= 6 Lines – Electronic 98.36 99.28 99.44 99.78 99.21 OR- 1- 08- 3331 % On Time LSRC < 6 Lines – Fax NA NA NA NA NA OR- 1- 10- 3331 % On Time LSRC >= 6 Lines – Fax NA NA NA NA NA OR- 2 - Reject Timeliness OR- 2- 02- 3331 % On Time LSR Reject – Flow– Through 99.19 99.74 100.0 100.0 99.75 OR- 2- 04- 3331 % On Time LSR Reject < 6 Lines – Electronic – No Flow– Through 97.82 97.70 99.06 98.59 98.82 OR- 2- 06- 3331 % On Time LSR Reject >= 6 Lines – Electronic 98.72 100.0 100.0 100.0 99.54 OR- 2- 08- 3331 % On Time LSR Reject < 6 Lines – Fax NA NA NA NA NA OR- 2- 10- 3331 % On Time LSR Reject >= 6 Lines – Fax NA NA NA NA NA POTS Platform OR- 1 - Order Confirmation Timeliness OR- 1- 02- 3140 % On Time LSRC – Flow– Through 99.50 99.44 100.0 99.56 99.80 OR- 1- 04- 3140 % On Time LSRC < 6 Lines – Electronic – No Flow– Through 97.58 98.64 98.16 98.03 98.14 OR- 1- 06- 3140 % On Time LSRC >= 6 Lines – Electronic – No Flow– Through 100.0 99.64 100.0 100.0 99.66 OR- 1- 08- 3140 % On Time LSRC < 6 Lines – Fax NA NA NA NA NA OR- 1- 10- 3140 % On Time LSRC >= 6 Lines – Fax NA NA NA NA NA OR- 2 - Reject Timeliness OR- 2- 02- 3140 % On Time LSR Reject – Flow– Through 98.72 100.0 100.0 98.10 99.16 19 Federal Communications Commission FCC 02- 189 B- 20 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 2- 04- 3140 % On Time LSR Reject < 6 Lines – Electronic – No Flow– Through 98.88 99.00 98.71 98.68 99.26 OR- 2- 06- 3140 % On Time LSR Reject >= 6 Lines – Electronic – No Flow– Through 100.0 100.0 99.66 100.0 100.0 OR- 2- 08- 3140 % On Time LSR Reject < 6 Lines – Fax NA NA NA NA NA OR- 2- 10- 3140 % On Time LSR Reject >= 6 Lines – Fax NA NA NA NA NA Complex Services - 2 Wire Digital OR- 1 - Order Confirmation Timeliness - Requiring Loop Qualification OR- 1- 04- 3341 % On Time LSRC < 6 Lines – Electronic – No Flow –Through 99.31 100.0 100.0 100.0 98.82 OR- 1- 06- 3341 % On Time LSRC >= 6 Lines – Electronic – No Flow– Through NA NA NA NA NA OR- 1- 08- 3341 % On Time LSRC < 6 Lines – Fax NA NA NA NA NA OR- 1- 10- 3341 % On Time LSRC >= 6 Lines – Fax NA NA NA NA NA OR- 2 - Reject Timeliness - Requiring Loop Qualification OR- 2- 04- 3341 % On Time LSR Reject < 6 Lines – Electronic – No Flow– Through 100.0 100.0 100.0 100.0 100.0 OR- 2- 06- 3341 % On Time LSR Reject >= 6 Lines – Electronic – No Flow– Through NA NA NA NA NA OR- 2- 08- 3341 % On Time LSR Reject < 6 Lines – Fax NA NA NA NA NA OR- 2- 10- 3341 % On Time LSR Reject >= 6 Lines – Fax NA NA NA NA NA Complex Services - 2 Wire xDSL OR- 1 - Order Confirmation Timeliness - Requiring Loop Qualification OR- 1- 04- 3342 % On Time LSRC < 6 Lines – Electronic – No Flow –Through 99.42 100.0 97.87 99.17 97.67 OR- 1- 04- 3343 % On Time LSRC < 6 Lines - Electronic - No Flow -Through 97.37 96.88 100.0 100.0 100.0 OR- 1- 06- 3342 % On Time LSRC >= 6 Lines – Electronic – No Flow– Through NA NA NA NA NA OR- 1- 06- 3343 % On Time LSRC >= 6 Lines - Electronic - No Flow- Through NA NA NA NA NA OR- 1- 08- 3342 % On Time LSRC < 6 Lines – Fax NA NA NA NA NA OR- 1- 10- 3342 % On Time LSRC >= 6 Lines – Fax NA NA NA NA NA 20 Federal Communications Commission FCC 02- 189 B- 21 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 2 - Reject Timeliness - Requiring Loop Qualification OR- 2- 04- 3342 % On Time LSR Reject < 6 Lines – Electronic – No Flow– Through 100.0 100.0 100.0 100.0 100.0 OR- 2- 04- 3343 % On Time LSR Reject < 6 Lines - Electronic - No Flow- Through 100.0 100.0 100.0 100.0 100.0 3 OR- 2- 06- 3342 % On Time LSR Reject >= 6 Lines – Electronic – No Flow– Through NA NA NA NA NA OR- 2- 06- 3343 % On Time LSR Reject >= 6 Lines - Electronic - No Flow- Through NA NA NA NA NA OR- 2- 08- 3342 % On Time LSR Reject < 6 Lines – Fax NA NA NA NA NA OR- 2- 10- 3342 % On Time LSR Reject >= 6 Lines – Fax NA NA NA NA NA Special Services OR- 1 - Order Confirmation Timeliness OR- 1- 04- 3214 % On Time LSRC < 6 Lines – Non DS0, DS1, DS3 – Electronic – No Flow– Through 95.35 100.0 100.0 100.0 100.0 4, 5 OR- 1- 06- 3210 % On Time LSRC >= 6 Lines –DS0 – Electronic – No Flow– Through NA NA NA NA NA OR- 1- 06- 3211 % On Time LSRC >= 6 Lines –DS1 – Electronic – No Flow– Through 100.0 100.0 NA NA 76.77 1,2 OR- 1- 06- 3213 % On Time LSRC >= 6 Lines –DS3 – Electronic – No Flow– Through NA NA NA NA 89.13 OR- 1- 06- 3214 % On Time LSRC >= 6 Lines – Non DS0, DS1, DS3 – Electronic – No Flow– Through 100.0 100.0 100.0 100.0 NA 1,2,3,4 OR- 1- 08- 3214 % On Time LSRC < 6 Lines – Non DS0, DS1, & DS3 – Fax NA NA NA NA NA OR- 1- 10- 3210 % On Time LSRC >= 6 Lines –DS0 – Fax NA NA NA NA NA OR- 1- 10- 3211 % On Time LSRC >= 6 Lines –DS1 – Fax NA NA NA NA NA OR- 1- 10- 3213 % On Time LSRC >= 6 Lines –DS3 – Fax NA NA NA NA NA OR- 1- 10- 3214 % On Time LSRC >= 6 Lines – Non DS0, DS1, DS3 – Fax NA NA NA NA NA 21 Federal Communications Commission FCC 02- 189 B- 22 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 2 - Reject Timeliness OR- 2- 04- 3200 % On Time LSR Reject < 6 Lines – Electronic – No Flow Through 85.93 85.00 72.35 91.94 100.0 5 OR- 2- 06- 3200 % On Time LSR Reject >= 6 Lines – Electronic – No Flow– Through 100.0 100.0 100.0 NA 95.27 1,2 OR- 2- 08- 3200 % On Time LSR Reject < 6 Lines – Fax NA NA NA NA NA OR- 2- 10- 3200 % On Time LSR Reject >= 6 Lines – Fax NA NA NA NA NA POTS / Special Services - Aggregate OR- 3 - Percent Rejects OR- 3- 01- 3000 % Rejects 47.22 40.86 35.55 38.39 40.21 OR- 4 - Timeliness of Completion Notification OR- 4- 02- 3000 Completion Notice – % On Time 95.24 97.30 96.00 97.11 95.10 OR- 4- 05- 3000 Work Completion Notice – % On Time 100.0 100.0 100.0 100.0 100.0 OR- 4- 09- 3000 % SOP to Bill Completion w/ in 3 Business Days 94.52 97.94 91.12 95.43 91.88 OR- 5 - Percent Flow- Through OR- 5- 01- 3000 % Flow Through – Total 47.84 51.35 35.78 53.95 52.72 OR- 5- 02- 3000 % Flow Through – Simple 47.06 51.01 31.29 52.00 51.16 OR- 5- 03- 3000 % Flow Through – Achieved 82.83 77.93 85.34 89.82 90.50 OR- 6 - Order Accuracy OR- 6- 01- 3000 % Accuracy – Orders 97.71 97.92 96.85 96.65 97.25 OR- 6- 02- 3000 % Accuracy – Opportunities 97.29 99.26 99.32 99.80 99.88 OR- 6- 03- 3000 % Accuracy – Local Service Request Confirmation 0.02 0.02 0.02 0.00 0.00 POTS - Provisioning PR- 2 - Average Completed Interval PR- 2- 01- 3111 Average Interval Completed – Total No Dispatch – Hot Cut Loop 2.62 6.23 3.66 5.47 2.44 5.36 1.82 4.94 2.75 5.10 PR- 2- 01- 3122 Average Interval Completed – Total No Dispatch – Other (Switch & INP) 2.62 0.00 3.66 NA 2.44 3.08 1.82 3.21 2.75 2.46 1 PR- 2- 01- 3140 Average Interval Completed – Total No Dispatch – Platform 2.62 1.59 3.66 1.54 2.44 1.64 1.82 1.42 2.75 1.49 22 Federal Communications Commission FCC 02- 189 B- 23 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 2- 03- 3112 Average Interval Completed – Dispatch (1– 5 Lines) – Loop 4.24 4.56 4.41 5.86 4.35 5.59 4.18 6.33 4.33 5.20 2,4,5 PR- 2- 03- 3140 Average Interval Completed – Dispatch (1– 5 Lines) – Platform 4.24 2.75 4.41 2.39 4.35 3.08 4.18 2.41 4.33 3.53 PR- 2- 04- 3112 Average Interval Completed – Dispatch (6– 9 Lines) – Loop 6.45 NA 5.52 NA 7.06 6.00 6.01 18.00 5.84 6.00 3,4,5 PR- 2- 04- 3140 Average Interval Completed – Dispatch (6– 9 Lines) – Platform 6.45 2.00 5.52 1.50 7.06 3.50 6.01 1.57 5.84 1.67 1,2,3, 4,5 PR- 2- 05- 3112 Average Interval Completed – Dispatch (>= 10 Lines) – Loop 7.41 NA 7.23 9.00 7.59 NA 6.14 8.50 6.18 NA 2,4 PR- 2- 05- 3140 Average Interval Completed – Dispatch (>= 10 Lines) – Platform 7.41 2.00 7.23 2.00 7.59 2.25 6.14 2.83 6.18 2.00 1,2,3, 4,5 PR- 4 - Missed Appointments PR- 4- 02- 3100 Average Delay Days – Total 3.50 3.50 3.36 4.13 2.24 14.05 3.58 3.73 2.48 1.91 PR- 4- 04- 3113 % Missed Appointment – Verizon – Dispatch – Loop New 11.27 3.03 11.86 2.38 10.74 1.82 11.55 1.11 11.08 1.50 PR- 4- 04- 3140 % Missed Appointment – Verizon – Dispatch – Platform 11.27 3.49 11.86 8.24 10.74 5.19 11.55 3.18 11.08 8.05 PR- 4- 05- 3123 % Missed Appointment – Verizon – No Dispatch – Other than Platform & Hot Cut 0.65 0.00 0.99 0.00 0.66 0.00 0.79 0.79 0.73 0.00 PR- 4- 05- 3140 % Missed Appointment – Verizon – No Dispatch – Platform 0.65 0.25 0.99 0.22 0.66 0.44 0.79 0.33 0.73 0.23 PR- 4- 07- 3540 % On Time Performance – LNP 97.80 98.62 95.59 96.43 95.82 PR- 4- 10- 3113 % MA – VZ – Std. Interval (W Coded) Orders – Disp. – Loop New 11.38 0.00 11.81 0.00 10.62 3.13 11.57 7.14 11.40 0.00 PR- 4- 10- 3140 % MA – VZ – Std. Interval (W Coded) Orders – Disp. – Platform 11.38 4.55 11.81 7.89 10.62 7.69 11.57 2.04 11.40 2.86 PR- 4- 11- 3123 % MA – VZ – Std. Interval (W Coded) Orders – No Disp. – Other than Platform & Hot Cut 0.63 0.00 0.73 0.00 0.66 0.00 0.64 2.50 0.71 0.00 2 PR- 4- 11- 3140 % MA – VZ – Std. Interval (W Coded) Orders – No Disp. – Platform 0.63 0.44 0.73 0.28 0.66 0.53 0.64 0.35 0.71 0.18 PR- 6 - Installation Quality PR- 6- 01- 3112 % Installation Troubles reported within 30 Days – Loop 5.40 1.97 5.57 2.25 4.61 2.18 4.72 1.90 4.86 2.37 23 Federal Communications Commission FCC 02- 189 B- 24 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 6- 01- 3140 % Installation Troubles reported within 30 Days – Platform 5.40 1.10 5.57 0.68 4.61 0.97 4.72 1.02 4.86 1.33 PR- 6- 02- 3112 % Installation Troubles reported within 7 Days – Loop 3.63 0.90 3.70 1.19 3.12 1.28 3.12 1.23 3.23 1.31 PR- 6- 02- 3140 % Installation Troubles reported within 7 Days – Platform 3.63 0.37 3.70 0.32 3.12 0.28 3.12 0.40 3.23 0.62 PR- 6- 03- 3112 % Installation Troubles reported within 30 Days – FOK/ TOK/ CPE – Loop 3.96 3.60 3.72 3.85 3.12 3.08 3.23 2.01 3.35 2.42 PR- 6- 03- 3121 % Installation Troubles reported within 30 Days – FOK/ TOK/ CPE – Other 3.96 NA 3.72 2350 3.12 38.82 3.23 70.41 3.35 70.09 2 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 3100 % Open Orders in a Hold Status > 30 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 8- 02- 3100 % Open Orders in a Hold Status > 90 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 9 - Hot Cuts PR- 9- 08- 3520 Average Duration of Service Interruption 11.56 18.63 19.59 22.43 8.01 5 Complex Services - 2 Wire Digital PR- 2 - Average Completed Interval PR- 2- 01- 3341 Average Interval Completed – Total No Dispatch 6.00 NA 6.00 NA 6.00 NA 6.00 NA 6.20 0.00 5 PR- 2- 02- 3341 Average Interval Completed – Total Dispatch 6.03 5.57 6.48 5.00 6.04 5.00 6.17 5.60 6.18 16.50 1,2,3, 4,5 PR- 4 - Missed Appointments PR- 4- 02- 3341 Average Delay Days – Total 2.33 2.00 3.73 3.50 2.57 2.00 1.77 NA 2.53 1.50 1,2,3,5 PR- 4- 04- 3341 % MA – VZ – Dispatch 8.04 0.00 7.38 1.75 6.45 1.30 8.74 0.00 7.36 0.00 PR- 4- 05- 3341 % MA – VZ – No Dispatch 0.21 NA 1.10 NA 0.79 NA 0.30 NA 1.80 NA PR- 4- 10- 3341 % MA – VZ – Std. Interval (W Coded) Orders – Dispatch 9.56 8.93 9.23 2.50 7.99 1.72 10.88 0.00 10.52 1.82 PR- 6 - Installation Quality PR- 6- 01- 3341 % Installation Troubles reported within 30 Days 5.58 5.19 4.76 8.62 4.93 6.33 5.21 5.56 5.22 5.68 PR- 6- 03- 3341 % Inst. Troubles reported w/ in 30 Days – FOK/ TOK/ CPE 5.19 10.39 3.96 6.90 3.01 5.06 4.08 8.33 6.29 0.00 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 3341 % Open Orders in a Hold Status > 30 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 24 Federal Communications Commission FCC 02- 189 B- 25 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 8- 02- 3341 % Open Orders in a Hold Status > 90 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 25 Federal Communications Commission FCC 02- 189 B- 26 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes Complex Services - 2 Wire xDSL PR- 2 - Average Completed Interval PR- 2- 01- 3342 Average Interval Completed – Total No Dispatch 4.62 5.83 4.20 3.60 3.98 4.25 3.33 6.00 3.21 5.40 1,2,3, 4,5 PR- 2- 01- 3343 Average Interval Completed – Total No Dispatch 3.12 4.20 3.04 3.98 3.02 3.33 3.01 3.21 3.48 PR- 2- 02- 3342 Average Interval Completed – Total Dispatch 4.74 5.72 5.25 5.57 4.65 5.44 3.63 5.59 3.50 5.65 PR- 2- 02- 3343 Average Interval Completed – Total Dispatch 3.22 5.25 3.14 4.65 3.09 3.63 3.00 3.50 3.11 2 PR- 4 - Missed Appointments PR- 4- 02- 3342 Average Delay Days – Total 9.02 1.70 3.00 2.50 8.95 1.25 11.32 1.20 7.60 2.00 2,3,4,5 PR- 4- 02- 3343 Average Delay Days – Total 1.00 7.72 1.00 2.92 6.00 8.83 4.50 1.76 NA 1,2,3,4 PR- 4- 04- 3342 % MA – VZ – Dispatch 7.47 0.00 6.12 0.00 5.92 0.31 4.09 0.00 5.41 0.24 PR- 4- 04- 3343 % MA – VZ – Dispatch 3.57 6.12 6.25 5.92 5.88 4.09 0.00 5.41 0.00 PR- 4- 05- 3342 % MA – VZ – No Dispatch PR- 4- 05- 3343 % MA – VZ – No Dispatch NA 1.46 0.00 0.22 0.00 0.28 2.25 0.06 0.00 PR- 4- 10- 3342 % MA – VZ – Std. Interval (W Coded) Orders – Dispatch 3.14 7.95 1.97 7.53 1.79 6.04 1.27 7.36 0.33 PR- 4- 11- 3342 % MA – VZ – Std. Interval (W Coded) Orders – No Dispatch 1.49 0.44 0.00 0.49 0.00 0.35 3.30 0.07 0.00 PR- 4- 14- 3342 % Completed On Time – With DD– 2 Test Rslts, with 800 #& Serial# 100.0 99.70 98.72 97.27 97.88 PR- 6 - Installation Quality PR- 6- 01- 3342 % Installation Troubles reported within 30 Days 10.42 8.36 10.19 4.06 9.87 6.93 9.60 7.43 9.20 5.05 PR- 6- 01- 3343 % Installation Troubles reported within 30 Days 1.23 11.58 0.00 6.95 1.15 3.59 0.56 3.16 0.47 PR- 6- 03- 3342 % Inst. Troubles reported w/ in 30 Days – FOK/ TOK/ CPE 10.11 5.79 8.93 6.67 5.67 4.82 2.85 8.11 2.66 7.34 PR- 6- 03- 3343 % Inst. Troubles reported w/ in 30 Days - FOK/ TOK/ CPE 10.11 7.41 8.93 10.53 5.67 4.60 2.85 3.35 2.66 6.13 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 3342 % Open Orders in a Hold Status > 30 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 8- 01- 3343 % Open Orders in a Hold Status > 30 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 8- 02- 3342 % Open Orders in a Hold Status > 90 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 26 Federal Communications Commission FCC 02- 189 B- 27 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 8- 02- 3343 % Open Orders in a Hold Status > 90 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 POTS & Complex Aggregate Special Services - Provisioning PR- 2 - Average Completed Interval PR- 2- 01- 3200 Average Interval Completed – Total No Dispatch 7.50 NA 7.97 NA 7.89 NA 10.92 NA 14.71 NA PR- 2- 02- 3200 Average Interval Completed – Total Dispatch 6.80 13.25 8.87 14.00 9.35 15.29 9.45 11.00 17.06 13.86 1,2,3 PR- 2- 06- 3210 Average Interval Completed – DS0 5.58 NA 7.60 NA 8.10 6.67 13.44 7.00 16.33 6.00 3,4,5 PR- 2- 07- 3211 Average Interval Completed – DS1 7.43 13.00 9.21 14.00 9.04 13.00 9.58 9.33 15.01 14.67 1,2,3,5 PR- 2- 08- 3213 Average Interval Completed – DS3 NA NA NA NA NA NA NA NA NA NA PR- 2- 09- 3510 Average Interval Completed – EEL 7.43 13.33 12.00 19.00 12.75 13.14 1,2,3, 4,5 PR- 4 - Missed Appointments PR- 4- 01- 3200 % Missed Appointment – Verizon – Specials 8.86 0.00 2.52 4.76 4.25 5.56 3.85 4.76 4.01 8.82 PR- 4- 01- 3510 % Missed Appointment – Verizon – EEL 8.80 4.35 2.99 0.00 3.06 8.00 2.19 1.82 3.53 15.22 PR- 4- 01- 3530 % Missed Appointment – Verizon – IOF NA 0.00 NA 0.00 NA 0.00 NA 0.00 NA 0.00 1,2,3,5 PR- 4- 02- 3200 Average Delay Days – Specials 7.26 NA 3.88 1.00 6.97 11.00 7.87 1.00 6.77 3.67 2,3,4,5 PR- 4- 02- 3510 Average Delay Days – EEL 5.10 2.00 4.24 NA 2.63 4.50 4.05 4.00 6.79 2.71 1,3,4,5 PR- 4- 02- 3530 Average Delay Days – IOF NA NA NA NA NA NA NA NA NA NA PR- 4- 09- 3200 % MA – Verizon – Standard Interval (W Coded) Orders – Specials 8.82 0.00 3.21 0.00 4.30 0.00 3.96 6.25 4.01 20.00 1,2 PR- 4- 09- 3510 % MA – Verizon – Standard Interval (W Coded) Orders – EEL 9.80 16.67 4.40 0.00 3.03 25.00 0.81 9.09 2.46 17.65 1,2,3 PR- 4- 09- 3530 % MA – Verizon – Standard Interval (W Coded) Orders – IOF NA NA NA 0.00 NA 0.00 NA 0.00 NA 0.00 2,3,4,5 PR- 6 - Installation Quality PR- 6- 01- 3200 % Installation Troubles reported within 30 Days 2.14 11.11 1.71 6.90 1.89 8.96 2.92 4.07 3.18 7.41 PR- 6- 03- 3200 % Installation Troubles reported within 30 Days – FOK/ TOK/ CPE 1.02 0.00 1.32 3.45 0.90 0.00 0.73 2.44 1.63 0.93 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 3200 % Open Orders in a Hold Status > 30 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 8- 02- 3200 % Open Orders in a Hold Status > 90 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 27 Federal Communications Commission FCC 02- 189 B- 28 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes POTS - Maintenance MR- 2 - Trouble Report Rate MR- 2- 02- 3112 Network Trouble Report Rate – Loop 0.90 0.63 0.98 0.59 0.95 0.61 0.83 0.55 1.00 0.60 MR- 2- 02- 3140 Network Trouble Report Rate – Platform 0.90 0.80 0.98 0.76 0.95 0.83 0.83 0.69 1.00 0.77 MR- 2- 03- 3112 Network Trouble Report Rate – Central Office – Loop 0.11 0.03 0.15 0.06 0.12 0.02 0.10 0.04 0.10 0.05 MR- 2- 03- 3140 Network Trouble Report Rate – Central Office – Platform 0.11 0.28 0.15 0.25 0.12 0.24 0.10 0.22 0.10 0.16 MR- 2- 04- 3112 % Subsequent Reports – Loop 8.04 0.00 8.12 0.00 6.24 0.00 5.90 0.00 5.91 0.00 MR- 2- 04- 3140 % Subsequent Reports – Platform 8.04 5.29 8.12 4.59 6.24 6.69 5.90 13.43 5.91 19.92 MR- 2- 05- 3112 % CPE/ TOK/ FOK Trouble Report Rate – Loop 0.81 0.98 0.86 0.90 0.82 0.83 0.69 0.68 0.77 0.70 MR- 2- 05- 3140 % CPE/ TOK/ FOK Trouble Report Rate – Platform 0.81 0.82 0.86 0.71 0.82 0.65 0.69 0.57 0.77 0.58 MR- 3 - Missed Repair Appointments MR- 3- 01- 3112 % Missed Repair Appointment – Loop 16.52 9.29 19.89 6.69 17.70 10.51 18.87 7.94 19.87 6.74 MR- 3- 01- 3140 % Missed Repair Appointment – Platform 16.52 18.05 19.89 27.39 17.70 27.78 18.87 20.87 19.87 22.61 MR- 3- 02- 3112 % Missed Repair Appointment – Central Office – Loop 14.50 13.33 23.47 34.62 10.81 25.00 7.73 5.26 6.71 8.33 3 MR- 3- 02- 3140 % Missed Repair Appointment – Central Office – Platform 14.50 21.74 23.47 39.22 10.81 23.81 7.73 2.74 6.71 12.50 MR- 3- 03- 3112 % Missed Repair Appointment — CPE /TOK/ FOK – Loop 9.83 6.18 15.05 9.76 9.26 6.90 9.01 2.86 9.03 3.34 MR- 3- 03- 3140 % Missed Repair Appointment — CPE /TOK/ FOK – Platform 9.83 22.79 15.05 31.29 9.26 20.24 9.01 11.11 9.03 10.68 MR- 4 - Trouble Duration Intervals MR- 4- 01- 3112 Mean Time To Repair – Total – Loop 20.58 19.39 23.43 18.25 20.55 17.13 21.97 15.54 22.69 15.92 MR- 4- 01- 3140 Mean Time To Repair – Total – Platform 20.58 21.69 23.43 25.01 20.55 23.51 21.97 17.53 22.69 19.01 MR- 4- 02- 3112 Mean Time to Repair – Loop Trouble – Loop 21.77 19.76 24.94 18.13 22.02 17.30 23.71 16.06 24.28 16.38 MR- 4- 02- 3140 Mean Time to Repair – Loop Trouble – Platform 21.77 23.61 24.94 26.03 22.02 25.07 23.71 20.57 24.28 20.83 MR- 4- 03- 3112 Mean Time To Repair – Central Office Trouble – Loop 10.80 12.50 13.45 19.48 9.30 11.26 7.97 8.63 7.50 10.51 3 28 Federal Communications Commission FCC 02- 189 B- 29 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 4- 03- 3140 Mean Time To Repair – Central Office Trouble – Platform 10.80 16.12 13.45 21.86 9.30 18.17 7.97 7.92 7.50 10.10 MR- 4- 04- 3112 % Cleared (all troubles) within 24 Hours – Loop 74.46 79.66 67.39 80.68 73.54 85.21 71.00 85.98 68.13 82.68 MR- 4- 04- 3140 % Cleared (all troubles) within 24 Hours – Platform 74.46 75.42 67.39 62.50 73.54 69.89 71.00 77.23 68.13 77.25 MR- 4- 06- 3140 % Out of Service > 4 hours – Platform 78.07 77.05 80.76 82.44 77.65 78.95 79.46 74.76 83.50 80.88 MR- 4- 07- 3112 % Out of Service > 12 hours – Loop 61.11 59.91 64.89 59.56 62.08 53.47 64.31 47.98 68.31 55.65 MR- 4- 07- 3140 % Out of Service > 12 hours – Platform 61.11 68.03 64.89 70.99 62.08 64.74 64.31 60.00 68.31 63.24 MR- 4- 08- 3112 % Out of Service > 24 Hours – Loop 23.64 17.97 29.39 19.56 23.90 13.86 25.85 15.66 29.05 18.83 MR- 4- 08- 3140 % Out of Service > 24 Hours – Platform 23.64 24.59 29.39 35.88 23.90 28.95 25.85 26.67 29.05 21.69 MR- 5 - Repeat Trouble Reports MR- 5- 01- 3112 % Repeat Reports within 30 Days – Loop 17.82 25.76 18.88 26.44 17.83 24.30 17.22 18.08 17.91 18.95 MR- 5- 01- 3140 % Repeat Reports within 30 Days – Platform 17.82 12.29 18.88 18.75 17.83 17.20 17.22 13.86 17.91 16.93 Complex Services - 2 Wire Digital MR- 2 - Trouble Report Rate MR- 2- 02- 3341 Network Trouble Report Rate – Loop 0.52 0.81 0.48 0.67 0.47 1.05 0.48 0.64 0.52 0.67 MR- 2- 03- 3341 Network Trouble Report Rate – Central Office 0.14 0.12 0.15 0.19 0.15 0.14 0.15 0.10 0.15 0.03 MR- 2- 04- 3341 % Subsequent Reports 14.62 0.00 10.97 0.00 11.56 0.00 11.71 0.00 14.75 0.00 MR- 3 - Missed Repair Appointments MR- 3- 01- 3341 % Missed Repair Appointment – Loop 43.14 14.29 45.80 4.76 47.27 6.45 48.35 5.26 39.74 5.00 MR- 3- 02- 3341 % Missed Repair Appointment – Central Office 41.12 0.00 32.20 16.67 34.48 25.00 30.63 0.00 31.86 0.00 1,2,3, 4,5 MR- 4 - Trouble Duration Intervals MR- 4- 01- 3341 Mean Time To Repair – Total 23.67 27.89 23.87 17.06 25.73 21.50 25.45 20.71 21.72 21.29 MR- 4- 02- 3341 Mean Time to Repair – Loop Trouble 25.24 30.95 26.82 16.99 29.26 20.43 26.80 21.76 24.15 21.52 MR- 4- 03- 3341 Mean Time To Repair – Central Office Trouble 17.80 6.46 14.64 17.30 14.59 29.77 21.05 14.08 13.32 16.77 1,2,3, 4,5 MR- 4- 07- 3341 % Out of Service > 12 hours 53.87 76.67 61.78 44.00 62.72 69.70 60.69 73.68 52.69 63.16 MR- 4- 08- 3341 % Out of Service > 24 Hours 35.92 36.67 35.91 20.00 34.49 27.27 35.11 31.58 27.96 21.05 MR- 5 - Repeat Trouble Reports MR- 5- 01- 3341 % Repeat Reports within 30 Days 13.78 21.88 14.99 14.81 14.73 14.29 16.84 40.91 17.10 9.52 29 Federal Communications Commission FCC 02- 189 B- 30 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes Complex Services - 2 Wire xDSL MR- 2 - Trouble Report Rate MR- 2- 02- 3342 Network Trouble Report Rate – Loop 0.79 1.21 0.72 1.28 0.80 1.10 0.58 1.27 0.72 MR- 2- 02- 3343 Network Trouble Report Rate – Loop 0.00 1.21 0.00 1.28 0.00 1.10 0.00 1.27 0.05 MR- 2- 03- 3342 Network Trouble Report Rate – Central Office 0.06 0.17 0.06 0.20 0.11 0.15 0.05 0.15 0.05 MR- 2- 03- 3343 Network Trouble Report Rate – Central Office 0.13 0.17 0.00 0.20 0.06 0.15 0.06 0.15 0.00 MR- 3 - Missed Repair Appointments MR- 3- 01- 3342 % Missed Repair Appointment – Loop 9.93 24.15 7.21 21.13 11.54 21.50 10.20 23.15 12.07 MR- 3- 01- 3343 % Missed Repair Appointment – Loop NA 24.15 NA 21.13 NA 21.50 NA 23.15 0.00 5 MR- 3- 02- 3342 % Missed Repair Appointment – Central Office 33.33 30.51 20.00 20.51 13.33 14.25 0.00 14.21 0.00 4 MR- 3- 02- 3343 % Missed Repair Appointment – Central Office 25.00 30.51 NA 20.51 0.00 14.25 0.00 14.21 0.00 1,3,4,5 MR- 4 - Trouble Duration Intervals MR- 4- 01- 3342 Mean Time To Repair – Total MR- 4- 02- 3342 Mean Time to Repair – Loop Trouble 22.82 29.61 21.20 26.72 24.57 27.21 20.45 27.96 20.79 MR- 4- 02- 3343 Mean Time to Repair - Loop Trouble NA 29.61 NA 26.72 NA 27.21 NA 27.96 75.92 5 MR- 4- 03- 3342 Mean Time To Repair – Central Office Trouble 14.57 19.91 21.30 18.22 13.46 14.36 9.48 13.18 12.95 4 MR- 4- 03- 3343 Mean Time To Repair – Central Office Trouble 19.98 19.91 NA 18.22 11.43 14.36 7.50 13.18 1.03 1,3,4,5 MR- 4- 04- 3343 % Cleared (all troubles) within 24 Hours 50.00 59.27 NA 66.18 66.67 63.74 100.0 62.15 50.00 1,3,4,5 MR- 4- 07- 3342 % Out of Service > 12 hours 62.76 75.53 53.70 73.58 62.96 74.91 51.65 77.67 61.32 MR- 4- 07- 3343 % Out of Service > 12 hours 66.67 75.53 NA 73.58 33.33 74.91 0.00 77.67 0.00 1,3,4,5 MR- 4- 08- 3342 % Out of Service > 24 Hours 25.52 39.38 28.70 32.29 31.85 34.52 20.88 35.11 26.42 MR- 4- 08- 3343 % Out of Service > 24 Hours 33.33 39.38 NA 32.29 33.33 34.52 0.00 35.11 0.00 1,3,4,5 MR- 5 - Repeat Trouble Reports MR- 5- 01- 3342 % Repeat Reports within 30 Days 14.00 22.13 14.05 20.23 13.10 19.99 16.98 21.08 28.00 MR- 5- 01- 3343 % Repeat Reports within 30 Days 0.00 22.13 NA 20.23 0.00 19.99 0.00 21.08 50.00 1,3,4,5 Special Services - Maintenance MR- 2 - Trouble Report Rate MR- 2- 01- 3200 Network Trouble Report Rate 0.17 2.59 0.16 1.70 0.20 1.42 0.17 2.22 0.17 2.72 MR- 2- 05- 3200 % CPE/ TOK/ FOK Trouble Report Rate 0.24 2.22 0.24 2.04 0.24 2.07 0.22 2.41 0.25 3.43 30 Federal Communications Commission FCC 02- 189 B- 31 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 4 - Trouble Duration Intervals MR- 4- 01- 3200 Mean Time To Repair – Total 5.09 8.40 5.90 8.70 5.26 4.39 5.02 5.70 5.36 8.80 1 MR- 4- 02- 3200 Mean Time to Repair – Loop Trouble 6.29 7.58 7.98 8.99 6.74 4.94 6.71 5.58 7.03 13.34 1,2 MR- 4- 04- 3200 % Cleared (all troubles) within 24 Hours 98.72 90.48 97.26 93.33 98.06 100.0 98.36 95.65 97.92 93.55 1 MR- 4- 06- 3200 % Out of Service > 4 hours 46.47 60.00 49.31 46.15 48.54 50.00 46.71 37.50 48.08 45.83 1 MR- 4- 07- 3200 % Out of Service > 12 hours 5.77 15.00 11.17 23.08 7.91 0.00 6.91 6.25 7.85 12.50 1 MR- 4- 08- 3200 % Out of Service > 24 Hours 1.28 10.00 2.75 7.69 1.94 0.00 1.64 0.00 2.08 8.33 1 MR- 5 - Repeat Trouble Reports MR- 5- 01- 3200 % Repeat Reports within 30 Days 19.39 9.52 15.61 26.67 18.31 15.38 15.60 17.39 18.27 16.13 1 TRUNKING Ordering OR 1 - Order Confirmation Timeliness OR- 1- 11- 5020 Average Firm Order Confirmation (FOC) Time <= 192 Forecasted Trunks 5.78 0.67 3.56 5.73 3.47 OR- 1- 12- 5020 % On Time FOC <= 192 Forecasted Trunks 77.78 100.0 100.0 90.91 98.25 2 OR- 1- 13- 5000 % On Time Design Layout Record (DLR) 37.50 0.00 60.00 100.0 100.0 1, 2,3,5 OR- 1- 19- 5020 % On Time Response – Request for inbound (VZ– CLEC augment) <= 192 Forecasted Trunks 100.0 100.0 100.0 100.0 NA 1,2,3,4 OR- 1- 19- 5030 % On Time Response – Request for inbound (VZ– CLEC augment) > 192 Forecasted Trunks 100.0 NA 100.0 NA NA 1,3 OR- 2 - Reject Timeliness OR- 2- 11- 5020 Average Trunk ASR Reject Time <= 192 Forecasted Trunks 5.20 2.50 2.00 2.00 NA OR- 2- 12- 5020 % On Time Trunk ASR Reject <= 192 Forecasted Trunks 100.0 100.0 100.0 100.0 NA 1,2,3,4 Provisioning PR- 1 - Average Interval Offered PR- 1- 09- 5020 Average Interval Offered – Total <= 192 Forecasted Trunks 12.44 12.33 13.72 12.00 13.08 11.17 12.44 12.50 10.45 9.00 1,2,3,5 PR- 1- 09- 5030 Average Interval Offered – Total > 192 Forecasted & Unforecasted 10.32 7.12 13.03 10.45 11.16 10.45 12.24 7.63 12.28 11.57 5 PR- 2 - Average Interval Completed 31 Federal Communications Commission FCC 02- 189 B- 32 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 2- 09- 5020 Average Interval Completed – Total <= 192 Forecasted Trunks 8.67 17.00 13.88 NA 14.45 14.00 10.67 12.50 13.09 NA 1,3,4 PR- 2- 09- 5030 Average Interval Completed – Total > 192 Forecasted & Unforecasted NA NA NA NA NA NA NA NA NA NA 32 Federal Communications Commission FCC 02- 189 B- 33 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 4 - Missed Appointment PR- 4- 01- 5000 % Missed Appointment – Verizon – Total 1.25 0.06 0.75 0.00 0.00 0.92 0.90 0.92 1.53 0.64 PR- 4- 02- 5000 Average Delay Days – Total 22.80 1.00 2.67 NA NA 1.33 3.80 2.00 5.25 2.00 1 PR- 4- 09- 5000 % MA – VZ – Std. Interval (W Coded) Orders –Total 0.00 0.00 0.00 NA 0.00 0.00 0.00 0.00 12.50 NA PR- 5 - Facility Missed Orders PR- 5- 01- 5000 % Missed Appointment – Verizon – Facilities 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 5- 02- 5000 % Orders Held for Facilities > 15 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 5- 03- 5000 % Orders Held for Facilities > 60 Days 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 6 - Installation Quality PR- 6- 01- 5000 % Installation Troubles reported within 30 Days 0.02 0.02 0.06 0.00 0.02 0.00 0.07 0.00 0.02 0.00 PR- 6- 03- 5000 % Inst. Troubles reported within 30 Days – FOK/ TOK/ CPE 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 PR- 8 - Average Days Held on Pending Orders PR- 8- 01- 5000 % Open Orders in a Hold Status > 30 Days 0.25 0.00 0.25 0.00 0.42 0.00 0.01 0.00 0.00 0.00 PR- 8- 02- 5000 % Open Orders in a Hold Status > 90 Days 0.00 0.00 0.25 0.00 0.10 0.00 0.00 0.00 0.00 0.00 Maintenance MR- 2 - Trouble Report Rate MR- 2- 01- 5400 Network Trouble Report Rate – Total 0.01 0.01 0.01 0.02 0.01 0.01 0.02 0.00 0.01 0.01 MR- 4 - Trouble Duration Intervals MR- 4- 01- 5000 Mean Time To Repair – Total 2.19 1.73 3.14 2.27 9.56 3.80 2.87 3.22 3.03 2.94 MR- 4- 04- 5000 % Cleared (all troubles) within 24 Hours 100.0 100.0 100.0 100.0 91.38 100.0 100.0 100.0 94.74 96.43 MR- 4- 05- 5000 % Out of Service > 2 Hours 31.58 37.50 68.42 39.29 58.62 40.74 33.80 28.57 26.32 17.86 MR- 4- 06- 5000 % Out of Service > 4 hours 13.16 6.25 15.79 12.50 34.48 29.63 22.54 21.43 10.53 7.14 MR- 4- 07- 5000 % Out of Service > 12 hours 0.00 0.00 0.00 1.79 17.24 7.41 4.23 14.29 5.26 3.57 MR- 4- 08- 5000 % Out of Service > 24 Hours 0.00 0.00 0.00 0.00 8.62 0.00 0.00 0.00 5.26 3.57 MR- 5 - Repeat Trouble Report Rates MR- 5- 01- 5400 % Repeat Reports within 30 Days 5.26 9.38 10.53 7.14 17.24 18.52 25.35 21.43 18.42 7.14 33 Federal Communications Commission FCC 02- 189 B- 34 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes NETWORK PERFORMANCE NP- 1 - Percent Final Trunk Group Blockage NP- 1- 01- 5000 % FTG Exceeding Blocking Standard – Common Final Trunks 1.47 0.98 1.71 0.98 0.98 NP- 1- 01- 5400 % FTG Exceeding Blocking Standard – Dedicated Final Trunks 0.70 0.00 0.00 1.34 0.00 NP- 1- 02- 5000 % FTG Exceeding Blocking Standard (No Exceptions) – Common Final Trunks 1.47 0.98 1.71 0.98 0.98 NP- 1- 02- 5400 % FTG Exceeding Blocking Standard (No Exceptions) – Dedicated Final Trunks 11.27 10.96 9.40 10.74 6.25 NP- 1- 03- 5400 Number Dedicated FTG Exceeding Blocking Standard – 2 Months 0.00 1.00 0.00 0.00 0.00 NP- 1- 04- 5400 Number Dedicated FTG Exceeding Blocking Standard – 3 Months 0.00 0.00 0.00 0.00 0.00 NP- 2 - Collocation Performance NP- 2- 01- 6110 % On Time Response to Request for Collocation (Physical, SCOPE, CCOE, Virtual) –New NA 100.0 100.0 NA 100.0 2, 3,5 NP- 2- 01- 6120 % On Time Response to Request for Collocation (Physical, SCOPE, CCOE, Virtual) – Augment 100.0 100.0 100.0 100.0 100.0 1, 2,3,5 NP- 2- 02- 6110 Average Interval – Physical Collocation – New 96.00 NA 105.00 NA NA 1,3 NP- 2- 02- 6120 Average Interval – Physical Collocation – Augment 99.25 105.00 NA 6.92 72.50 1,2,5 NP- 2- 03- 6110 Average Interval – SCOPE – New 93.25 NA 105.00 104.57 NA 1,3,4 NP- 2- 03- 6120 Average Interval – SCOPE – Augment 104.5 0 105.00 NA 67.00 29.00 1,2,4,5 NP- 2- 04- 6110 Average Interval – CCOE – VZ Equipment is Secure – New NA NA NA NA NA NP- 2- 04- 6120 Average Interval – CCOE – VZ Equipment is Secure – Augment NA 64.00 NA NA 73.00 2,5 34 Federal Communications Commission FCC 02- 189 B- 35 November December January February March Metric Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes NP- 2- 05- 6110 Average Interval – CCOE – VZ Equipment is Unsecured – New NA NA NA NA NA NP- 2- 05- 6120 Average Interval – CCOE – VZ Equipment is Unsecured – Augment NA NA NA NA NA NP- 2- 06- 6110 Average Interval – Virtual Collocation – New NA 43.00 39.00 NA NA 2,3 NP- 2- 06- 6120 Average Interval – Virtual Collocation – Augment 75.00 38.00 47.50 68.50 NA 1,2,3,4 NP- 2- 07- 6110 % On Time (Physical, SCOPE, CCOE, Virtual) – New 100.0 100.0 100.0 100.0 NA 1,2,4 NP- 2- 07- 6120 % On Time (Physical, SCOPE, CCOE, Virtual) – Augment 100.0 100.0 100.0 100.0 100.0 2, 3,5 NP- 2- 08- 6110 Average Delay Days (Physical, SCOPE, CCOE, Virtual) – New NA NA NA NA NA NP- 2- 08- 6120 Average Delay Days (Physical, SCOPE, CCOE, Virtual) – Augment NA NA NA NA NA Abbreviations: NA = No Activity. UD = Under Development. NEF = No Existing Functionality blank cell = No data provided. VZ = Verizon retail analog. If no data was provided, the metric may have a benchmark. Notes: 1 = Sample Size under 10 for November. 2 = Sample Size under 10 for December. 3 = Sample Size under 10 for January. 4 = Sample Size under 10 for February. 5 = Sample Size under 10 for March. 35