*Pages 1--31 from Microsoft Word - 15131* Federal Communications Commission FCC 02- 63 C- 1 Appendix C Massachusetts Performance Metrics All data included here is taken from the Massachusetts Carrier- to- Carrier Reports. This table is provided as a reference tool for the convenience of the reader. No conclusions are to be drawn from the raw data contained in this table. Our analysis is based on the totality of the circumstances, such that we may use non- metric evidence, and may rely more heavily on some metrics more than others, in making our determination. The inclusion of these particular metrics in this table does not necessarily mean that we relied on all of these metrics nor that other metrics may not also be important in our analysis. Some metrics that we have relied on in the past and may rely on for a future application were not included here because there was no data provided for them (usually either because there was no activity, or because the metrics are still under development). Metrics with no retail analog provided are usually compared with a benchmark. Note that for some metrics during the period provided there may be changes in the metric definition, or changes in the retail analog applied, making it difficult to compare the data over time. 1 Federal Communications Commission FCC 02- 63 C- 2 AGGREGATE METRICS Metric No. Metric Name Preorder and OSS Availability: MR- 1- 01 Create Trouble MR- 1- 02 Status Trouble MR- 1- 03 Modify Trouble MR- 1- 04 Request Cancellation of Trouble MR- 1- 05 Trouble Report History (by TN/ Circuit) MR- 1- 06 Test Trouble (POTS Only) OR- 1- 02 % On Time LSRC – Flow Through OR- 1- 04 % On Time LSRC/ ASRC No Facility Check OR- 1- 06 % On Time LSRC/ ASRC - Facility Check OR- 1- 08 % On Time ASRC No Facility Check (Non DS0, DS1 & DS3) OR- 1- 10 % On Time ASRC Facility Check DS0 OR- 1- 12 % On Time FOC OR- 1- 13 % On Time Design Layout Record (DLR) OR- 1- 19 % On Time Resp. – Request for Inbound Augment Trunks PO- 1- 01 Customer Service Record PO- 1- 02 Due Date Availability PO- 1- 03 Address Validation PO- 1- 04 Product & Service Availability PO- 1- 05 Telephone Number Availability & Reservation PO- 1- 06 Facility Availability (Loop Qualification) PO- 1- 07 Rejected Query PO- 1- 08 % Timeouts PO- 1- 09 Parsed CSR PO- 2- 01 OSS Interf. Avail. – Total PO- 2- 02 OSS Interf. Avail - Prime Time - Electronic Bonding PO- 2- 03 OSS Interf. Avail - Non- Prime - Electronic Bonding PO- 4- 01 % Notices Sent on Time - CLEC Orig. PO- 4- 02 Change Mgmt. Notice - Delay 1- 7 Days - CLEC Orig. PO- 8- 01 Average Response Time - Manual Loop Qualification PO- 8- 02 Average Response Time - Engineering Record Request Metric No. Metric Name Change Management, Billing, OS/ DA, Interconnection and Collocation: BI- 1- 02 % DUF in 4 Business Days BI- 2- 01 Timeliness of Carrier Bill BI- 3- 01 % Billing Adjustments - Dollars Adjusted BI- 3- 02 % Billing Adjustments - Number of Adjustments NP- 1- 01 % Final Trunk Groups Exceeding Blocking Standard NP- 1- 02 % FTG Exceeding Blocking Std. –( No Exceptions) NP- 1- 03 Number FTG Exceeding Blocking Std. – 2 Months NP- 1- 04 Number FTG Exceeding Blocking Std. – 3 Months NP- 2- 01 % On Time Response to Request for Physical Collocation NP- 2- 02 % On Time Response to Request for Virtual Collocation NP- 2- 03 Average Interval – Physical Collocation NP- 2- 04 Average Interval – Virtual Collocation NP- 2- 05 % On Time – Physical Collocation NP- 2- 06 % On Time – Virtual Collocation NP- 2- 07 Average Delay Days – Physical Collocation NP- 2- 08 Average Delay Days – Virtual Collocation Ordering: OR- 2- 02 % On Time LSR Reject – Flow Through OR- 2- 04 % On Time LSR/ ASR Reject No Facility Check OR- 2- 06 % On Time LSR/ ASR Reject Facility Check OR- 2- 08 % On Time ASR Reject No Facility Check OR- 2- 10 % On Time ASR Reject Facility Check OR- 2- 11 Average Trunk ASR Reject Time OR- 2- 12 % On Time Trunk ASR Reject OR- 3- 01 % Rejects OR- 4- 02 Completion Notice (BCN) – % On Time OR- 4- 05 Work Completion Notice (PCN) – % On Time OR- 5- 01 % Flow Through – Total OR- 5- 03 % Flow Through Achieved 2 Federal Communications Commission FCC 02- 63 C- 3 Metric No. Metric Name OR- 6- 01 % Accuracy – Order OR- 6- 02 % Accuracy – Opportunities OR- 6- 03 % Accuracy – LSRC OR- 7- 01 % Order Confirmation/ Rejects sent within 3 Business Days Provisioning: PR- 1- 09 Av. Interval Offered – Total - EEL – Backbone PR- 2- 01 Av. Interval Completed – Total No Dispatch PR- 2- 02 Av. Interval Completed – Total Dispatch PR- 2- 03 Average Interval Completed – Dispatch (1- 5 Lines) PR- 2- 04 Average Interval Completed - Dispatch (6- 9 Lines) PR- 2- 05 Average Interval Completed - Dispatch (>= 10 Lines) PR- 2- 06 Av. Interval Completed – DS0 PR- 2- 07 Av. Interval Completed – DS1 PR- 2- 08 Av. Interval Completed – DS3 PR- 2- 09 Av. Interval Completed – Total - EEL – Loop PR- 2- 18 Av. Interval Completed - Disconnects PR- 4- 01 % Missed Appointment – Verizon – DS0 PR- 4- 02 Average Delay Days – Total PR- 4- 03 % Missed Appointment – Customer PR- 4- 04 % Missed Appointment – Verizon – Dispatch PR- 4- 05 % Missed Appointment – Verizon – No Dispatch PR- 4- 07 % On Time Performance – LNP Only PR- 4- 08 % Missed Appt. – Customer – Due to Late Order Conf. PR- 4- 14 % Completed On Time (with Serial Number) PR- 5- 01 % Missed Appointment – Verizon – Facilities PR- 5- 02 % Orders Held for Facilities > 15 Days PR- 5- 03 % Orders Held for Facilities > 60 Days PR- 6- 01 % Installation Troubles reported within 30 Days PR- 6- 02 % Installation Troubles reported within 7 Days PR- 6- 03 % Inst. Troubles reported w/ in 30 Days - FOK/ TOK/ CPE PR- 8- 01 Open Orders in a Hold Status > 30 Days PR- 8- 02 Open Orders in a Hold Status > 90 Days PR- 9- 01 % On Time Performance – Hot Cut PR- 9- 08 Average Duration of Service Interruption Metric No. Metric Name Maintenance and Repair: MR- 2- 01 Network Trouble Report Rate MR- 2- 02 Network Trouble Report Rate - Loop MR- 2- 03 Network Trouble Report Rate - Central Office MR- 2- 04 % Subsequent Reports MR- 2- 05 % CPE/ TOK/ FOK Trouble Report Rate MR- 3- 01 % Missed Repair Appointment – Loop MR- 3- 02 % Missed Repair Appointment – Central Office MR- 3- 03 % CPE/ TOK/ FOK - Missed Appointment MR- 3- 04 % Missed Repair Appointment - No Double Dispatch MR- 3- 05 % Missed Repair Appointment - Double Dispatch MR- 4- 01 Mean Time To Repair – Total MR- 4- 02 Mean Time To Repair – Loop Trouble MR- 4- 03 Mean Time To Repair – Central Office Trouble MR- 4- 04 % Cleared (all troubles) within 24 Hours MR- 4- 05 % Out of Service > 2 Hours MR- 4- 06 % Out of Service > 4 Hours MR- 4- 07 % Out of Service > 12 Hours MR- 4- 08 % Out of Service > 24 Hours MR- 5- 01 % Repeat Reports within 30 Days 3 Federal Communications Commission FCC 02- 63 C- 4 DISAGGREGATED METRICS Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PRE- ORDERING & OSS AVAILIBILITY PO- 1 - Response Time OSS Ordering Interface PO- 1- 01- 6020 Customer Service Record - EDI 1.4 3. 06 1. 4 3.22 1.4 3. 1 1.3 2. 73 1. 3 2.78 PO- 1- 01- 6030 Customer Service Record - CORBA 1.4 0. 74 1. 4 0.8 1.4 0. 9 1.3 0. 73 1. 3 0.78 PO- 1- 01- 6050 Customer Service Record -Web GUI 1.4 2. 82 1. 4 2.76 1.4 2. 89 1. 3 2.6 1. 3 2.62 PO- 1- 02- 6020 Due Date Availability - EDI 0.1 2. 79 0. 1 NA 0.1 2. 22 0. 1 1.65 0.1 2. 75 1, 3,4,5 PO- 1- 02- 6030 Due Date Availability - CORBA 0.1 NA 0.1 NA 0.1 NA 0.1 NA 0.1 NA PO- 1- 02- 6050 Due Date Availability - Web GUI 0.1 2. 3 0.1 2. 35 0.1 2. 32 0. 1 2.2 0. 1 2.18 PO- 1- 03- 6020 Address Validation - EDI 4.3 4. 7 4.4 4. 94 4.3 4. 84 4. 1 4.65 3.9 5. 42 PO- 1- 03- 6030 Address Validation - CORBA 4.3 3. 82 4. 4 3.46 4.3 4. 08 4. 1 3.47 3.9 3. 71 PO- 1- 03- 6050 Address Validation - Web GUI 4.3 4. 76 4. 4 4.85 4.3 5. 04 4. 1 4.79 3.9 5. 42 PO- 1- 04- 6020 Product & Service Availability - EDI 9.9 NA 10 NA 10 NA 9 NA 8.5 NA PO- 1- 04- 6030 Product & Service Availability - CORBA 9.9 NA 10 NA 10 NA 9 NA 8.5 NA PO- 1- 04- 6050 Product & Service Availability - Web GUI 9.9 5. 8 10 7.11 10 7.74 9 5. 51 8. 5 5.75 PO- 1- 05- 6020 Telephone Number Availability & Reservation - EDI 5.3 6. 77 5. 4 5.6 5.2 NA 5 4. 93 5. 4 10.3 1, 2,4,5 PO- 1- 05- 6030 Telephone Number Availability & Reservation - CORBA 5.3 NA 5.4 5. 98 5.2 3. 52 5 3.65 5.4 4. 28 2, 3 PO- 1- 05- 6050 Telephone Number Availability & Reservation - Web GUI 5.3 5. 64 5. 4 5.8 5.2 5. 8 5 5. 69 5. 4 5.97 PO- 1- 06- 6020 Facility Availability (Loop Qualification) - EDI 2.5 3. 73 7. 5 3.59 2.6 4. 06 3 3.62 3.5 3. 98 PO- 1- 06- 6030 Facility Availability (Loop Qualification) - CORBA 2.5 NA 7.5 NA 2.6 NA 3 NA 3.5 NA PO- 1- 06- 6050 Facility Availability (Loop Qualification) - Web GUI 2.5 4. 92 7. 5 4.87 2.6 4. 61 3 5.21 3.5 4. 61 PO- 1- 07- 6020 Rejected Query - EDI 0.1 2. 73 0. 1 2.64 0.1 2. 69 0 2.62 0 2. 14 PO- 1- 07- 6030 Rejected Query - CORBA 0.1 0. 64 0. 1 0.68 0.1 0. 68 0 0.6 0 0.61 PO- 1- 07- 6050 Rejected Query - Web GUI 0.1 3. 44 0. 1 3.51 0.1 3. 52 0 3.38 0 3. 2 PO- 1- 08- 6020 % Timeouts - EDI 0.65 6.2 0.9 0.17 0.09 PO- 1- 08- 6030 % Timeouts - CORBA 0 0.01 0 0 0.05 PO- 1- 08- 6050 % Timeouts - Web GUI 0.22 0.67 1.23 0.21 0.09 PO- 1- 09- 6020 Parsed CSR - EDI 1.4 1. 96 1. 4 1.95 1.4 2. 07 1. 3 1.88 1.3 1. 91 PO- 1- 09- 6030 Parsed CSR - CORBA 1.4 0. 29 1. 4 0.33 1.4 0. 36 1. 3 0.31 1.3 0. 29 4 Federal Communications Commission FCC 02- 63 C- 5 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PO- 2 - OSS Interface Availability PO- 2- 01- 6020 OSS Interf. Avail. – Total - EDI 99.8 100 99.97 99.97 1,2,3,4,5 PO- 2- 01- 6030 OSS Interf. Avail. – Total - CORBA 99.9 100 99.9 99.95 1,2,3,4,5 PO- 2- 01- 6040 OSS Interf. Avail. – Total - Maint. Web GUI (RETAS) 99.1 100 96.05 99.4 1,2,4,5 PO- 2- 01- 6050 OSS Interf. Avail. – Total - Pre- order/ Order WEB GUI 99.1 100 96.05 99.4 1,2,4,5 PO- 2- 01- 6060 OSS Interf. Avail. - Total - Electronic Bonding 99.9 99.9 100 100 1,2,3,4,5 PO- 2- 02- 6020 OSS Interf. Avail. – Prime Time - EDI 100 100 99.99 100 100 1,2,3,4,5 PO- 2- 02- 6030 OSS Interf. Avail. – Prime Time - CORBA 100 100 99.99 100 100 1,2,3,4,5 PO- 2- 02- 6040 OSS Interf. Avail. – Prime Time - Maint. Web GUI (RETAS) 99.9 100 98.12 99.54 100 1,2,3,4,5 PO- 2- 02- 6050 OSS Interf. Avail. – Prime Time - Pre- order/ Order WEB GUI 99.9 100 98.12 99.54 100 1,2,3,4,5 PO- 2- 02- 6060 OSS Interf. Avail - Prime Time - Electronic Bonding 99.9 99.9 100 100 100 1,2,3,4,5 PO- 2- 03- 6020 OSS Interf. Avail. – Non- Prime - EDI 99.4 100 99.93 99.91 100 1,2,3,4,5 PO- 2- 03- 6030 OSS Interf. Avail. – Non- Prime - CORBA 99.7 99.9 99.76 99.86 99.9 1, 2,3,4,5 PO- 2- 03- 6040 OSS Interf. Avail. – Non- Prime - Maint. Web GUI (RETAS) 97.8 99.9 92.94 99.14 99.6 1, 2,4,5 PO- 2- 03- 6050 OSS Interf. Avail. – Non- Prime - Pre- order/ Order WEB GUI 97.8 99.9 92.94 99.14 99.6 1, 2,4,5 PO- 2- 03- 6060 OSS Interf. Avail - Non- Prime - Electronic Bonding 100 100 100 100 100 1,2,3,4,5 PO- 8 - Manual Loop Qualification PO- 8- 01- 2000 Average Response Time - Manual Loop Qualification UD UD NEF NEF UD 1,2,3,4,5 PO- 8- 02- 2000 Average Response Time - Engineering Record Request NA NA NA NA NA Change Notification PO- 4 - Timeliness of Change Management Notice PO- 4- 01- 6611 % Notices Sent on Time - Emergency Maint. 100 100 100 100 1,2,3,4,5 PO- 4- 01- 6621 % Notices Sent on Time - Regulatory 100 100 NA NA 1,2 PO- 4- 01- 6631 % Notices Sent on Time - Industry Standard NA 100 NA NA PO- 4- 01- 6641 % Notices Sent on Time - Verizon Orig. NA 100 NA NA 2 PO- 4- 01- 6651 % Notices Sent on Time - CLEC Orig. 100 NA NA NA 1 Change Confirmation 5 Federal Communications Commission FCC 02- 63 C- 6 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PO- 4 - Timeliness of Change Management Notice PO- 4- 02- 6622 Change Mgmt. Notice - Delay 1- 7 Days - Regulatory NA NA NA NA NA PO- 4- 02- 6632 Change Mgmt. Notice - Delay 1- 7 Days - Ind. Std. NA NA NA NA PO- 4- 02- 6642 Change Mgmt. Notice - Delay 1- 7 Days - Verizon Orig. NA NA NA NA PO- 4- 02- 6652 Change Mgmt. Notice - Delay 1- 7 Days - CLEC Orig. NA NA NA NA Trouble Reporting (OSS) MR- 1 - Response Time OSS Maintenance Interface MR- 1- 01- 2000 Create Trouble 5.4 6. 33 5. 8 6.36 5.9 6. 3 6.1 5. 72 6 3.92 MR- 1- 02- 2000 Status Trouble 4.5 3. 41 4. 8 3.49 4.7 3. 24 5 1.45 5.6 0. 45 MR- 1- 03- 2000 Modify Trouble 5.3 6 5.7 NA 5.9 6 6 8. 03 5. 9 8.62 1,3,4,5 MR- 1- 04- 2000 Request Cancellation of Trouble 6.4 8. 46 6. 9 8.52 7 8. 13 7. 2 7.97 7.1 6. 02 MR- 1- 05- 2000 Trouble Report History (by TN/ Circuit) 0.4 1. 8 0.4 1. 9 0.6 2. 59 0. 4 1.75 0.3 1. 01 MR- 1- 06- 2000 Test Trouble (POTS Only)- RETAIL only 59 47.8 57 47.4 62 47.15 63 45.25 56 45 BILLING BI- 1 - Timeliness of Daily Usage Feed BI- 2- 01- 2000 Timeliness of Carrier Bill 99.3 98.8 BI- 1- 02- 2030 % DUF in 4 Business Days 99.8 99.8 99.88 99.54 99.9 1, 2,3,4 BI- 2 - Timeliness of Carrier Bill BI- 2- 01- 2030 Timeliness of Carrier Bill 98.46 98.78 99.1 BI- 3 - Billing Accuracy BI- 3- 01- 2030 % Billing Adjustments - Dollars Adjusted 0.6 0. 02 1. 3 0.79 5 BI- 3- 02- 2000 % Billing Adjustments - Number of Adjustments 0.3 0. 13 0. 3 0.04 BI- 3- 02- 2030 % Billing Adjustments - Number of Adjustments 0.2 0. 01 0. 3 0.01 5 RESALE ORDERING POTS & Pre- qualified Complex - Electronically Submitted OR- 1 - Order Confirmation Timeliness OR- 1- 02- 2320 % On Time LSRC – Flow Through 99.7 99.5 99.55 99.72 99.6 6 Federal Communications Commission FCC 02- 63 C- 7 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 1- 04- 2100 % On Time LSRC/ ASRC No Facility Check 95 97.4 95.35 97.44 99.4 OR- 1- 06- 2320 % On Time LSRC/ ASRC Facility Check 98 99.2 98.9 99.36 99.7 OR- 2 - Reject Timeliness OR- 2- 02- 2320 % On Time LSR Reject – Flow Through 99.6 99.8 99.53 99.92 99.8 OR- 2- 04- 2320 % On Time LSR/ ASR Reject No Facility Check 90.5 94.4 92.58 93.72 99.9 OR- 2- 06- 2320 % On Time LSR/ ASR Reject Facility Check 71.4 75 100 98.3 100 1,2,3 2 Wire Digital Services OR- 1 - Order Confirmation Timeliness - Requiring Loop Qualification OR- 1- 04- 2341 % On Time LSRC/ ASRC No Facility Check 95.5 96.6 100 98.15 100 OR- 1- 06- 2341 % On Time LSRC/ ASRC Facility Check 100 100 100 100 100 1,2,3 OR- 2 - Reject Timeliness - Requiring Loop Qualification OR- 2- 04- 2341 % On Time LSR/ ASR Reject No Facility Check 97.9 100 100 98.91 100 OR- 2- 06- 2341 % On Time LSR/ ASR Reject Facility Check 100 NA NA 100 100 1,4 POTS / Special Services - Aggregate OR- 3 - Percent Rejects OR- 3- 01- 2000 % Rejects 47 47.7 46.19 40.85 34.9 OR- 4 - Timeliness of Completion Notification OR- 4- 02- 2000 Completion Notice (BCN) – % On Time 96.1 97.7 98.78 84.65 5 OR- 4- 05- 2000 Work Completion Notice (PCN) – % On Time 99.9 100 99.79 100 5 OR- 5 - Percent Flow- Through OR- 5- 01- 2000 % Flow Through - Total 50.5 49.4 52.47 52.11 48.5 OR- 5- 03- 2000 % Flow Through Achieved 90.9 93.9 94.58 94.47 96.6 OR- 6 - Order Accuracy OR- 6- 01- 2000 % Accuracy - Orders 90.3 93.6 93.31 93.7 90.3 OR- 6- 02- 2000 % Accuracy – Opportunities 98.1 99 99.23 99.2 5 OR- 6- 03- 2000 % Accuracy – LSRC 99.3 100 100 99.77 0.1 OR- 7 - Order Completeness OR- 7- 01- 2000 % Order Confirmation/ Rejects sent within 3 Business Days 99.3 99.5 99.42 99.6 99.5 Special Services - Electronically Submitted OR- 1 - Order Confirmation Timeliness OR- 1- 04- 2210 % On Time LSRC/ ASRC No Facility Check DS0 NA NA NA NA NA OR- 1- 04- 2211 % On Time LSRC/ ASRC No Facility Check DS1 NA NA NA NA NA OR- 1- 04- 2213 % On Time LSRC/ ASRC No Facility Check DS3 NA NA NA NA NA 7 Federal Communications Commission FCC 02- 63 C- 8 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 1- 04- 2214 % On Time LSRC/ ASRC No Facility Check (Non DS0, DS1, & DS3) 97.8 99.3 96.73 97.12 99.2 OR- 1- 06- 2210 % On Time LSRC/ ASRC Facility Check DS0 NA NA NA NA NA OR- 1- 06- 2211 % On Time LSRC/ ASRC Facility Check DS1 NA NA NA NA NA OR- 1- 06- 2213 % On Time LSRC/ ASRC Facility Check DS3 NA NA NA NA NA OR- 1- 06- 2214 % On Time LSRC/ ASRC Facility Check (Non DS0, DS1, & DS3) 100 88.5 100 100 94.4 OR- 2 - Reject Timeliness OR- 2- 04- 2200 % On Time LSR/ ASR Reject No Facility Check 96.2 98.6 96.82 96.95 100 OR- 2- 06- 2200 % On Time LSR/ ASR Reject Facility Check 75 100 100 100 100 1,2,3,4 POTS - Provisioning - Total PR- 2 - Average Completed Interval PR- 2- 04- 2100 Average Interval Completed - Dispatch (6- 9 Lines) 5.4 4. 82 4. 2 5.87 4.7 4. 5 4.2 3. 4 3,4,5 PR- 2- 05- 2100 Average Interval Completed - Dispatch (>= 10 Lines) 4.2 7. 94 4. 3 9.09 3.5 7 5.3 8. 83 5 PR- 4 - Missed Appointments PR- 4- 02- 2100 Average Delay Days – Total 3 2. 17 3. 2 2.35 3.1 2. 08 3. 3 3.42 2.8 2. 5 PR- 4- 03- 2100 % Missed Appointment – Customer 1.5 2. 43 1. 7 1.86 1.8 2. 65 1. 5 1.91 1.6 2. 61 1, 2,3,4,5 PR- 4- 04- 2100 % Missed Appointment – Verizon – Dispatch 5.7 4. 37 6 3.3 6 5. 21 5. 8 5.63 5.2 3. 58 PR- 4- 05- 2100 % Missed Appointment – Verizon – No Dispatch 0.1 0 0.1 0. 03 0 0. 04 0 0.03 0 0 PR- 4- 08- 2100 % Missed Appt. – Customer – Late Order Conf. 0.03 0 0 0.04 5 PR- 6 - Installation Quality PR- 6- 01- 2100 % Installation Troubles reported within 30 Days 3.6 2. 56 3. 3 2.49 4 2. 65 3. 3 2.22 3.1 2. 45 PR- 6- 02- 2100 % Installation Troubles reported within 7 Days 2 1. 33 1. 9 1.51 2.6 1. 5 2.1 1. 51 5 PR- 6- 03- 2100 % Inst. Troubles reported w/ in 30 Days - FOK/ TOK/ CPE 2.6 1. 87 2. 8 2.92 3.1 2. 07 2. 7 1.32 2.5 1. 92 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 2100 Open Orders in a Hold Status > 30 Days 0 0 0 0 0 0 0 0 0 0 PR- 8- 02- 2100 Open Orders in a Hold Status > 90 Days 0 0 0 0 0 0 0 0 0 0 POTS - Business PR- 2 - Average Completed Interval PR- 2- 01- 2110 Average Interval Completed – Total No Dispatch 0.6 1. 51 0. 6 1.53 0.7 1. 26 0. 6 0.86 5 PR- 2- 03- 2110 Average Interval Completed – Dispatch (1- 5 Lines) 4.1 4. 34 3. 8 4.16 3.7 4. 57 3. 6 3.95 5 POTS - Residence PR- 2 - Average Completed Interval 8 Federal Communications Commission FCC 02- 63 C- 9 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 2- 01- 2120 Average Interval Completed – Total No Dispatch 0.5 1. 13 0. 5 1.29 0.5 1. 27 0. 4 1.22 5 PR- 2- 03- 2120 Average Interval Completed – Dispatch (1- 5 Lines) 4.1 4. 18 3. 8 4.17 3.7 4. 38 3. 5 4.31 5 9 Federal Communications Commission FCC 02- 63 C- 10 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes POTS & Complex Aggregate PR- 2 - Average Completed Interval PR- 2- 18- 2103 Average Interval Completed – Disconnects 0.3 0. 25 3. 9 2.52 3.8 3. 42 3. 4 2.4 5 2- Wire Digital Services PR- 2 - Average Completed Interval PR- 2- 01- 2341 Average Interval Completed – Total No Dispatch 1.3 2. 05 1. 5 2.47 1.8 1. 65 1. 8 2.28 5 PR- 2- 02- 2341 Average Interval Completed – Total Dispatch 5.4 8. 46 4. 8 7.5 4.4 5. 63 4. 5 6.43 2,3,4,5 PR- 4 - Missed Appointments PR- 4- 02- 2341 Average Delay Days – Total 4.9 NA 4.7 8 7.4 NA 6.3 3 4.3 3. 5 2,4,5 PR- 4- 03- 2341 % Missed Appointment – Customer 9.8 0 11 3.45 11 3.33 8.8 1. 69 10 0 1,2,3,4,5 PR- 4- 04- 2341 % Missed Appointment – Verizon – Dispatch 7.9 0 5.4 0 9.9 0 7.1 5. 26 5. 5 10 PR- 4- 05- 2341 % Missed Appointment – Verizon – No Dispatch 0.8 0 0.4 0 0.4 0 0 0 0 1. 69 PR- 4- 08- 2341 % Missed Appt. – Customer – Late Order Conf. 0 0 0 0 0 PR- 6 - Installation Quality PR- 6- 01- 2341 % Install. Troubles Reported within 30 Days 0.8 1. 48 1 1.9 1.9 2. 76 1. 4 2.06 1.3 1. 18 PR- 6- 03- 2341 % Install. Troubles Reported w/ in 30 Days - FOK/ TOK/ CPE 2.2 0. 99 2. 4 1.43 4.1 1. 66 3. 7 3.09 2.4 0. 59 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 2341 Open Orders in a Hold Status > 30 Days 0 0 0 0 0 0 0 0 0 0 PR- 8- 02- 2341 Open Orders in a Hold Status > 90 Days 0 0 0 0 0 0 0 0 0 0 Special Services - Provisioning PR- 2 - Average Completed Interval PR- 2- 01- 2200 Average Interval Completed – Total No Dispatch 14 9.25 9.4 8. 6 15 7.86 30 9.83 1,2,3,4,5 PR- 2- 02- 2200 Average Interval Completed – Total Dispatch 25 15.5 19 14.2 17 15.56 16 21.91 5 PR- 2- 06- 2200 Average Interval Completed – DS0 9.8 10.1 11 9. 42 13 9.69 16 9.77 5 PR- 2- 07- 2200 Average Interval Completed – DS1 33 24 27 21.5 22 17.8 17 29.31 1,2,5 PR- 2- 08- 2200 Average Interval Completed – DS3 72 NA 26 NA 99 NA 53 NA PR- 2- 18- 2200 Average Interval Completed – Disconnects 0 NA 15 6.15 11 6.5 10 6. 65 5 PR- 4 - Missed Appointments PR- 4- 01- 2200 % Missed Appointment – Verizon – Total 16 2.86 12 0 PR- 4- 01- 2210 % Missed Appointment – Verizon – DS0 0 0 2.5 0 2.9 0 11 0 3. 5 5 PR- 4- 01- 2211 % Missed Appointment – Verizon – DS1 31 8.33 21 0 24 6.25 22 5.56 15 0 PR- 4- 01- 2213 % Missed Appointment – Verizon – DS3 50 NA 67 NA 80 NA 67 NA 57 NA PR- 4- 01- 2214 % Missed Appointment – Verizon – Special Other 4.8 0 9.4 0 5.4 0 18 0 7. 3 0 1, 2,3,4,5 PR- 4- 02- 2200 Average Delay Days – Total 30 31 29 NA 23 7 20 146 10 16 1,3,4,5 10 Federal Communications Commission FCC 02- 63 C- 11 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 4- 03- 2200 % Missed Appointment – Customer 28 17.1 29 22.2 22 11.11 22 15.38 21 24.2 1, 2,3,4,5 PR- 4- 08- 2200 % Missed Appt. – Customer – Due to Late Order Conf. 0 0 0 0 3. 03 PR- 6- Installation Quality PR- 6- 01- 2200 % Installation Troubles reported within 30 Days 2.5 2. 65 1. 7 3.74 2.1 4. 95 2. 3 7.69 1.8 4. 01 PR- 6- 03- 2200 % Inst. Troubles reported w/ in 30 Days - FOK/ TOK/ CPE 1.6 1. 32 1. 3 0.86 1 0 1 5. 13 1. 9 2.19 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 2200 Open Orders in a Hold Status > 30 Days 13 2.86 8.3 2. 78 4.6 2. 78 1. 4 0 0. 7 0 PR- 8- 02- 2200 Open Orders in a Hold Status > 90 Days 6.9 2. 86 4. 9 2.78 2.8 2. 78 0. 9 0 0. 2 0 POTS - Maintenance MR- 2 - Trouble Report Rate MR- 2- 02- 2100 Network Trouble Report Rate – Loop 1.4 0. 49 1. 4 0.48 1.1 0. 39 1 0.37 0.8 0. 34 MR- 2- 03- 2100 Network Trouble Report Rate – Central Office 0.1 0. 05 0. 1 0.06 0.1 0. 05 0. 1 0.06 0.1 0. 05 MR- 2- 04- 2100 % Subsequent Reports 20 9.55 20 9.08 18 4.92 17 5.96 15 8.72 MR- 2- 05- 2100 % CPE/ TOK/ FOK Trouble Report Rate 1.1 0. 44 1. 2 0.43 0.9 0. 36 0. 8 0.32 0.7 0. 29 MR- 3 - Missed Repair Appointments MR- 3- 01- 2110 % Missed Repair Appointment – Loop Bus. 15 9.35 15 7.92 12 5.87 13 7.14 9.6 9. 83 MR- 3- 01- 2120 % Missed Repair Appointment – Loop Res. 12 7 10 6. 14 9.1 4. 11 8. 2 3.4 8. 3 4.78 MR- 3- 02- 2110 % Missed Repair Appointment – Central Office Bus. 12 9.45 12 4.76 12 13.13 14 11.57 15 13 MR- 3- 02- 2120 % Missed Repair Appointment – Central Office Res. 8.1 0 5.9 3. 7 6.5 3. 23 8. 5 3.33 8.7 11.1 MR- 3- 03- 2100 % CPE/ TOK/ FOK - Missed Appointment 7 6. 73 5. 9 5.84 5.9 6. 79 5. 7 10.53 5.9 7. 31 MR- 3- 04- 2100 % Missed Repair Appointment - No Double Dispatch 8.3 4. 01 6. 9 2.61 5.5 3. 11 4. 9 3.32 5 MR- 3- 05- 2100 % Missed Repair Appointment - Double Dispatch 43 39.2 43 36.1 43 30.09 41 30.97 5 11 Federal Communications Commission FCC 02- 63 C- 12 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 4 - Trouble Duration Intervals MR- 4- 01- 2100 Mean Time To Repair – Total 24 15.3 23 16.1 21 13.91 19 13.22 17 13 MR- 4- 02- 2110 Mean Time To Repair – Loop Trouble - Bus. 15 13.7 14 14.2 14 13.07 14 12.48 12 12.9 MR- 4- 02- 2120 Mean Time To Repair – Loop Trouble - Res. 27 21.9 26 23.9 23 17.63 21 15.8 19 15.4 MR- 4- 03- 2110 Mean Time To Repair – Central Office Trouble - Bus. 9.8 10.8 9. 6 8.94 11 9.74 10 10.91 9.2 9. 6 MR- 4- 03- 2120 Mean Time To Repair – Central Office Trouble - Res. 13 5.97 11 12.6 12 11.28 13 16.48 11 6.44 MR- 4- 04- 2100 % Cleared (all troubles) within 24 Hours 60 82.1 61 80.3 70 85.1 74 87.32 78 87.3 MR- 4- 06- 2100 % Out of Service > 4 Hours 86 74.3 85 72.9 82 71.83 80 70.45 77 68.8 MR- 4- 07- 2100 % Out of Service > 12 Hours 67 47.1 65 48.2 61 46.05 58 42.73 56 41.3 MR- 4- 08- 2110 % Out of Service > 24 Hours - Bus. 16 13.4 16 14 16 12.67 14 10.53 10 10.8 MR- 4- 08- 2120 % Out of Service > 24 Hours - Res. 44 31.9 42 37.8 33 21.54 28 17.48 24 17 MR- 5 - Repeat Trouble Reports MR- 5- 01- 2100 % Repeat Reports within 30 Days 21 16.8 21 17.5 20 17.84 19 14.25 17 18 2- Wire Digital Services - Maintenance MR- 2 - Trouble Report Rate MR- 2- 02- 2341 Network Trouble Report Rate – Loop 0.3 0. 25 0. 3 0.25 0.3 0. 58 0. 3 0.48 0.2 0. 53 MR- 2- 03- 2341 Network Trouble Report Rate – Central Office 0.1 0. 11 0. 1 0.14 0.2 0. 07 0. 1 0.11 0.2 0. 23 MR- 2- 04- 2341 % Subsequent Reports 26 9.09 23 8.33 27 18.18 28 20 31 0 MR- 2- 05- 2341 % CPE/ TOK/ FOK Trouble Report Rate 1 1. 46 1 0.75 0.9 1. 26 1 1.99 0.8 0. 94 MR- 3 - Missed Repair Appointments 12 Federal Communications Commission FCC 02- 63 C- 13 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 3- 01- 2341 % Missed Repair Appointment – Loop 40 71.4 43 28.6 36 37.5 42 23.08 48 21.4 1, 2 MR- 3- 02- 2341 % Missed Repair Appointment – Central Office 24 33.3 41 50 35 0 45 33.33 23 33.3 1, 2,3,4,5 MR- 3- 03- 2341 % CPE/ TOK/ FOK - Missed Appointment 25 14.6 23 33.3 22 31.43 27 48.15 17 12 MR- 3- 04- 2341 % Missed Repair Appointment - No Double Dispatch 24 57.1 26 25 22 20 22 25 1,2,4,5 MR- 3- 05- 2341 % Missed Repair Appointment - Double Dispatch 61 100 75 50 67 50 69 40 1,2,3,4,5 MR- 4 - Trouble Duration Intervals MR- 4- 01- 2341 Mean Time To Repair – Total 33 30.2 33 22 27 30.05 35 17.96 25 35.6 MR- 4- 02- 2341 Mean Time To Repair – Loop Trouble 38 31.1 34 22.7 29 32.75 36 19.21 30 25.5 1, 2 MR- 4- 03- 2341 Mean Time To Repair – Central Office Trouble 22 28 28 20.9 23 8.45 34 12.54 18 59.2 1, 2,3,4,5 MR- 4- 04- 2341 % Cleared (all troubles) within 24 Hours 60 40 58 72.7 66 61.11 58 75 68 65 MR- 4- 07- 2341 % Out of Service > 12 Hours 54 100 57 100 41 70 46 40 46 66.7 1, 2,5 MR- 4- 08- 2341 % Out of Service > 24 Hours 38 33.3 33 0 27 40 28 10 21 66.7 1, 2,5 MR- 5 - Repeat Trouble Reports MR- 5- 01- 2341 % Repeat Reports within 30 Days 24 10 22 0 18 33.33 14 25 20 5 Special Services - Maintenance MR- 2 - Trouble Report Rate MR- 2- 01- 2200 Network Trouble Report Rate 0.3 0. 26 0. 3 0.24 0.2 0. 19 0. 2 0.2 0. 2 0.16 MR- 2- 05- 2200 % CPE/ TOK/ FOK Trouble Report Rate 0.4 0. 37 0. 4 0.32 0.3 0. 23 0. 3 0.33 0.3 0. 23 MR- 4 - Trouble Duration Intervals MR- 4- 01- 2200 Mean Time To Repair – Total 8.2 8. 05 7. 1 6.64 6.9 7. 87 7. 8 7.01 5 13 Federal Communications Commission FCC 02- 63 C- 14 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 4- 04- 2200 % Cleared (all troubles) within 24 Hours 95 96.9 97 97.8 98 98.67 97 97.4 5 MR- 4- 06- 2200 % Out of Service > 4 Hours 67 76.7 63 64.7 61 73.77 59 75.41 5 MR- 4- 08- 2200 % Out of Service > 24 Hours 4.4 3. 49 2. 7 2.35 2.1 1. 64 2. 5 0 5 MR- 5 - Repeat Trouble Reports MR- 5- 01- 2200 % Repeat Reports within 30 Days 23 27.1 19 17.6 18 14.67 17 19.48 18 22.6 UNBUNDLED NETWORK ELEMENTS (UNEs) UNE Ordering Platform OR- 1 - Order Confirmation Timeliness OR- 1- 02- 3143 % On Time LSRC – Flow Through 99.3 98.9 99.64 99.94 97.4 OR- 1- 04- 3143 % On Time LSRC/ ASRC No Facility Check 96.4 97.5 92.66 96.96 98 OR- 1- 06- 3143 % On Time LSRC/ ASRC Facility Check 95.7 99.1 96.15 100 99.4 OR- 2 - Reject Timeliness OR- 2- 02- 3143 % On Time LSR Reject – Flow Through 99.7 99.6 99.14 99.93 99.3 OR- 2- 04- 3143 % On Time LSR/ ASR Reject No Facility Check 98.8 98.3 95.34 98.44 99.8 OR- 2- 06- 3143 % On Time LSR/ ASR Reject Facility Check 100 100 100 100 100 1,2,3 OR- 6 - Order Accuracy OR- 6- 01- 3143 % Accuracy - Orders 90.2 94.3 97.64 93.4 90.3 OR- 6- 02- 3143 % Accuracy – Opportunities 98.1 99.4 99.75 98.97 5 OR- 6- 03- 3143 % Accuracy – LSRC 98.3 99.3 99.42 98.62 0 OR- 7 - Order Completeness OR- 7- 01- 3143 % Order Confirmation/ Rejects sent within 3 Business Days 99.9 99.9 99.86 99.89 99.9 Loop/ Pre- qualified Complex/ LNP OR- 1 - Order Confirmation Timeliness OR- 1- 02- 3331 % On Time LSRC – Flow Through 99.4 99.2 99.06 99.76 99.7 OR- 1- 04- 3331 % On Time LSRC/ ASRC No Facility Check 98 93.6 94.19 98.88 99.3 OR- 1- 06- 3331 % On Time LSRC/ ASRC Facility Check 99.3 97.2 93.1 99 99.2 OR- 2 - Reject Timeliness OR- 2- 02- 3331 % On Time LSR Reject – Flow Through 99.4 99.4 99.88 99.95 99.8 OR- 2- 04- 3331 % On Time LSR/ ASR Reject No Facility Check 92 92.7 91.98 98.72 99.6 14 Federal Communications Commission FCC 02- 63 C- 15 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 2- 06- 3331 % On Time LSR/ ASR Reject Facility Check 100 100 96.15 100 100 OR- 6 - Order Accuracy OR- 6- 01- 3332 % Accuracy - Orders 93.9 98.4 98.56 98.27 5 OR- 6- 02- 3332 % Accuracy – Opportunities 98.8 99.8 99.79 99.63 5 OR- 6- 03- 3332 % Accuracy – LSRC 94.3 99.8 99.74 99.54 5 OR- 7 - Order Completeness OR- 7- 01- 3331 % Order Confirmation/ Rejects sent within 3 Business Days 99.8 99.2 99.8 99.82 99.8 2 Wire Digital Services OR- 1 - Order Confirmation Timeliness - Requiring Loop Qualification OR- 1- 04- 3341 % On Time LSRC/ ASRC No Facility Check 99 99.1 98.72 98.7 99.4 OR- 1- 06- 3341 % On Time LSRC/ ASRC Facility Check NA NA NA NA NA OR- 2 - Reject Timeliness - Requiring Loop Qualification OR- 2- 04- 3341 % On Time LSR/ ASR Reject No Facility Check 100 98.3 100 99 100 OR- 2- 06- 3341 % On Time LSR/ ASR Reject Facility Check NA NA NA NA NA 2 Wire xDSL Loops OR- 1 - Order Confirmation Timeliness - Requiring Loop Qualification OR- 1- 04- 3342 % On Time LSRC/ ASRC- No Facility Check 99.3 98.5 98.9 98.05 99 OR- 1- 06- 3342 % On Time LSRC/ ASRC - Facility Check NA NA NA 100 NA 4,5 OR- 2 - Reject Timeliness - Requiring Loop Qualification OR- 2- 04- 3342 % On Time LSR/ ASR Reject- No Facility Check 100 99.2 100 100 100 OR- 2- 06- 3342 % On Time LSR/ ASR Reject Facility Check NA NA NA NA NA 2 Wire xDSL Line Sharing OR- 1 - Order Confirmation Timeliness - Requiring Loop Qualification OR- 1- 04- 3343 % On Time LSRC/ ASRC- No Facility Check NA 80 100 95.12 2,3,5 OR- 1- 06- 3343 % On Time LSRC/ ASRC - Facility Check NA NA NA NA OR- 2 - Reject Timeliness - Requiring Loop Qualification OR- 2- 04- 3343 % On Time LSR/ ASR Reject- No Facility Check NA 100 100 100 2,3,4,5 OR- 2- 06- 3343 % On Time LSR/ ASR Reject Facility Check NA NA NA NA POTS / Special Services - Aggregate OR- 3 - Percent Rejects OR- 3- 01- 3000 % Rejects (ASRs + LSRs) 24.9 28.6 27.72 23.24 19.9 OR- 4 - Timeliness of Completion Notification OR- 4- 02- 3000 Completion Notice (BCN) – % On Time 99.3 98.9 99.2 98.65 5 15 Federal Communications Commission FCC 02- 63 C- 16 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 4- 05- 3000 Work Completion Notice (PCN) – % On Time 100 100 99.99 100 5 16 Federal Communications Commission FCC 02- 63 C- 17 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 5 - Percent Flow- Through OR- 5- 01- 3000 % Flow Through - Total (ASRs + LSRs) 57 55.3 59.19 73.51 72.9 OR- 5- 03- 3000 % Flow Through Achieved 94.6 95.7 97.1 96.87 97.5 Special Services - Electronically Submitted OR- 1 - Order Confirmation Timeliness (ASRs + LSRs) OR- 1- 04- 3210 % On Time LSRC/ ASRC No Facility Check DS0 NA NA NA NA NA OR- 1- 04- 3211 % On Time LSRC/ ASRC No Facility Check DS1 NA NA NA NA NA OR- 1- 04- 3213 % On Time LSRC/ ASRC No Facility Check DS3 NA NA NA NA NA OR- 1- 04- 3214 % On Time LSRC/ ASRC No Facility Check (Non DS0, DS1, & DS3) 99.2 96.9 98.92 96.13 98.8 OR- 1- 06- 3210 % On Time LSRC/ ASRC Facility Check DS0 NA NA NA NA NA OR- 1- 06- 3211 % On Time LSRC/ ASRC Facility Check DS1 85.6 82.4 74.05 86.88 91.2 OR- 1- 06- 3213 % On Time LSRC/ ASRC Facility Check DS3 50 100 100 42.86 83.3 1, 2,3,5 OR- 1- 06- 3214 % On Time LSRC/ ASRC Facility Check (Non DS0, DS1 & DS3) 100 100 100 96.34 98.2 3 OR- 2 - Reject Timeliness (ASRs + LSRs) OR- 2- 04- 3200 % On Time LSR/ ASR Reject No Facility Check 95.5 98.5 100 100 100 OR- 2- 06- 3200 % On Time LSR/ ASR Reject Facility Check 86.3 85.2 92.16 95.21 96.5 Special Services - FAX/ MAIL Submitted OR- 1 - Order Confirmation Timeliness OR- 1- 08- 3210 % On Time ASRC No Facility Check DS0 NA NA NA NA NA OR- 1- 08- 3211 % On Time ASRC No Facility Check DS1 NA NA NA NA OR- 1- 08- 3213 % On Time ASRC No Facility Check DS3 NA NA NA NA OR- 1- 08- 3214 % On Time ASRC No Facility Check (Non DS0, DS1 & DS3) NA NA NA NA OR- 1- 10- 3210 % On Time ASRC Facility Check DS0 NA NA NA NA OR- 1- 10- 3211 % On Time ASRC Facility Check DS1 0 NA NA 100 NA 1,4,5 OR- 1- 10- 3213 % On Time ASRC Facility Check DS3 100 NA NA NA NA 1 OR- 1- 10- 3214 % On Time ASRC Facility Check (Non DS0, DS1 & DS3) NA NA NA NA NA OR- 2 - Reject Timeliness OR- 2- 08- 3200 % On Time ASR Reject No Facility Check NA NA NA NA NA OR- 2- 10- 3200 % On Time ASR Reject Facility Check NA NA NA NA NA 17 Federal Communications Commission FCC 02- 63 C- 18 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes POTS - Provisioning PR- 2 - Average Completed Interval PR- 2- 01- 3111 Av. Completed Interval - Total No Dispatch – Hot Cut Loop 5.45 5.33 7.62 5.68 5 PR- 2- 01- 3122 Av. Completed Interval - Total No Dispatch - Other (UNE Switch & INP) 0.6 NA 0.6 NA 0.7 NA 0.6 NA PR- 2- 01- 3140 Av. Completed Interval - Total No Dispatch - Platform 0.6 1. 73 0. 6 1.65 0.7 1. 57 0. 6 2.19 5 PR- 2- 03- 3112 Av. Completed Interval - Dispatch (1- 5 Lines) – Loop 4.1 4. 53 3. 8 4.6 3.7 4. 28 3. 6 5.02 5 PR- 2- 03- 3140 Av. Completed Interval - Dispatch (1- 5 Lines) - Platform 4.1 4. 24 3. 8 3.91 3.7 4. 51 3. 6 4.17 5 PR- 2- 04- 3112 Av. Completed Interval - Dispatch (6- 9 Lines) – Loop 5.4 4. 75 4. 2 6 4.7 NA 4.2 7. 5 1,2,4,5 PR- 2- 04- 3140 Av. Completed Interval - Dispatch (6- 9 Lines) - Platform 5.4 7 4.2 3 4.7 8. 5 4.2 4. 67 1,2,3,4,5 PR- 2- 05- 3112 Av. Completed Interval - Dispatch (>= 10 Lines) – Loop 4.2 10.3 4. 3 8.2 3.5 4. 5 5.3 10 1,2,3,4,5 PR- 2- 05- 3140 Av. Completed Interval - Dispatch (>= 10 Lines) - Platform 4.2 8. 5 4.3 2 3.5 NA 5.3 NA 1,2 PR- 4 - Missed Appointments PR- 4- 02- 3100 Average Delay Days – Total 3 3. 91 3. 2 2.56 3.1 2 3.3 2. 19 2. 8 2.31 2 PR- 4- 03- 3100 % Missed Appt. – Customer 1.5 1. 91 1. 7 1.49 1.8 1. 08 1. 5 1.01 1.6 2. 81 1, 2,3,4,5 PR- 4- 04- 3113 % Missed Appt. – Verizon – Dispatch - Loop New 5.7 2. 33 6 1.14 6 3. 2 5.8 1. 21 5. 2 0.72 PR- 4- 04- 3140 % Missed Appt. – Verizon – Dispatch - Platform 5.7 3. 97 6 2.91 6 2. 62 5. 8 5.77 5.2 4. 26 PR- 4- 04- 3520 % Missed Appt. – Verizon – Dispatch - Hot Cut Loop 5.7 3. 98 6 1.2 6 0. 32 5. 8 0.71 5 PR- 4- 05- 3111 % Missed Appt. – Verizon – No Dispatch - Hot Cut Loop 0.1 0. 18 0. 1 0 0 0 0 0. 33 5 PR- 4- 05- 3121 % Missed Appt. – Verizon – No Dispatch – Other 0.1 NA 0.1 NA 0 NA 0 NA PR- 4- 05- 3140 % Missed Appt. – Verizon – No Dispatch - Platform 0.1 0 0.1 0 0 0 0 0 0 0 PR- 6 - Installation Quality PR- 6- 01- 3100 % Installation Troubles reported within 30 Days - Loop 3.6 2. 03 3. 3 1.97 4 1. 26 3. 3 1.56 5 18 Federal Communications Commission FCC 02- 63 C- 19 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 6- 01- 3121 % Installation Troubles reported within 30 Days - Platform 3.6 1. 05 3. 3 0.68 4 1. 1 3.3 1. 32 3. 1 1.06 PR- 6- 02- 3112 % Installation Troubles reported within 7 Days - Loop 2 0. 92 1. 9 1.11 2.6 0. 72 2. 1 0.79 5 PR- 6- 02- 3121 % Installation Troubles reported within 7 Days - Platform 2 0. 5 1.9 0. 41 2.6 0. 45 2. 1 0.62 5 PR- 6- 02- 3520 % Installation Troubles reported within 7 Days - Hot Cut Loop 0.47 0.52 0.38 0.37 0.44 PR- 6- 03- 3112 % Installation Troubles reported within 30 Days - FOK/ TOK/ CPE – Loop 2.6 2. 53 2. 8 2.73 3.1 1. 92 2. 7 2.29 2.5 2. 16 PR- 6- 03- 3121 % Installation Troubles reported within 30 Days - FOK/ TOK/ CPE – Platform 2.6 1. 02 2. 8 0.5 3.1 0. 87 2. 7 1.19 2.5 0. 82 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 3100 Open Orders in a Hold Status > 30 Days 0 0. 03 0 0.02 0 0 0 0 0 0 PR- 8- 02- 3100 Open Orders in a Hold Status > 90 Days 0 0. 03 0 0.02 0 0 0 0 0 0 PR- 9- Hot Cuts PR- 9- 01- 3520 % On Time Performance – Hot Cut 98.1 98.6 98.02 97.24 98.3 PR- 9- 08- 3520 Average Duration of Service Interruption 19.3 12.2 16.61 12.25 13.8 POTS & Complex Aggregate PR- 2 - Average Completed Interval 2- Wire Digital Services PR- 2 - Average Completed Interval PR- 2- 01- 3341 Av. Interval Completed – Total No Dispatch 1.3 4. 67 1. 5 5.67 1.8 6. 02 1. 8 3.67 1,2,4,5 PR- 2- 02- 3341 Av. Interval Completed – Total Dispatch 5.4 5. 55 4. 8 5.64 4.4 5. 82 4. 5 6.29 5 PR- 4 - Missed Appointments PR- 4- 02- 3341 Average Delay Days – Total 4.9 5. 25 4. 7 6.6 7.4 17.5 6. 3 4.5 4. 3 2.33 1,2,3,4,5 PR- 4- 03- 3341 % Missed Appointment – Customer 9.8 8. 11 11 4. 46 11 5.08 8.8 8. 33 10 13.2 1, 2,3,4,5 PR- 4- 04- 3341 % Missed Appointment – Verizon – Dispatch 7.9 1. 09 5. 4 1.43 9.9 0. 9 7.1 0 5.5 0 PR- 4- 05- 3341 % Missed Appointment – Verizon – No Dispatch 0.8 0 0.4 0 0.4 1. 22 0 0 0 NA 4,5 PR- 6 - Installation Quality PR- 6- 01- 3341 % Install. Troubles Reported within 30 Days 0.8 13 1 9.31 1.9 15.27 1.4 14.19 6.2 26.6 PR- 6- 03- 3341 % Install. Troubles Reported within 30 Days - FOK/ TOK/ CPE 2.2 15.7 2. 4 13.7 4.1 12.32 3.7 16.22 2.4 11.4 19 Federal Communications Commission FCC 02- 63 C- 20 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 8 - Open Orders in a Hold Status PR- 8- 01- 3341 Open Orders in a Hold Status > 30 Days 0 0 0 0 0 0 0 0 0 0 PR- 8- 02- 3341 Open Orders in a Hold Status > 90 Days 0 0 0 0 0 0 0 0 0 0 2- Wire xDSL Loops PR- 2 - Average Completed Interval PR- 2- 01- 3342 Av. Interval Completed – Total No Dispatch 5.63 5.97 5.47 5.71 4,5 PR- 2- 02- 3342 Av. Interval Completed – Total Dispatch 5.75 5.78 5.82 6.14 5 PR- 4 - Missed Appointments PR- 4- 02- 3342 Average Delay Days – Total NA 6.47 14 5.78 6.4 2. 38 21 5. 09 5. 3 2.75 2,3,5 PR- 4- 03- 3342 % Missed Appointment – Customer 0.4 8. 44 0. 5 3.49 0.2 4. 95 0. 3 8.3 0. 6 7.97 1,2,3,4,5 PR- 4- 04- 3342 % Missed Appointment – Verizon – Dispatch 0.76 0.29 0.37 0.95 0.56 PR- 4- 05- 3342 % Missed Appointment – Verizon – No Dispatch PR- 4- 14- 3342 % Completed On Time (with Serial Number) 96.8 97.1 97.27 97.99 98.5 PR- 6 - Installation Quality PR- 6- 01- 3342 % Install. Troubles Reported within 30 Days 3.6 3. 42 3. 3 1.89 4 5. 98 3. 3 1.79 6.2 6. 97 PR- 6- 03- 3342 % Install. Troubles Reported within 30 Days - FOK/ TOK/ CPE 2.8 9. 18 3 6.22 3.3 10.54 3 11.27 2.9 8. 31 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 3342 Open Orders in a Hold Status > 30 Days 0 0 2.1 0 1.7 0 0 0 0 0 PR- 8- 02- 3342 Open Orders in a Hold Status > 90 Days 0 0 2.1 0 1.7 0 0 0 0 0 2- Wire xDSL Line Sharing PR- 2 - Average Completed Interval PR- 2- 01- 3343 Av. Interval Completed – Total No Dispatch 3 2. 9 2.9 2. 91 3 3. 03 3 2.83 5 PR- 2- 02- 3343 Av. Interval Completed – Total Dispatch 3 NA 3.1 3. 5 3.1 3 3.1 3 2,3,4,5 PR- 4 - Missed Appointments PR- 4- 02- 3343 Average Delay Days – Total 4.7 1 2.2 NA 2.6 1 1.5 NA 3.5 NA 1,3 PR- 4- 03- 3343 % Missed Appointment – Customer 0.4 0 0.5 2. 22 0.2 0. 23 0. 3 1.24 0.6 0. 63 1, 2,3,4,5 PR- 4- 04- 3343 % Missed Appointment – Verizon – Dispatch 0 NA 1.7 0 0.9 0 1.7 0 1.2 0 5 PR- 4- 05- 3343 % Missed Appointment – Verizon – No Dispatch 1.2 0. 71 0. 5 0 0.4 0. 25 0 0 0. 4 0 PR- 6 - Installation Quality PR- 6- 01- 3343 % Install. Troubles Reported within 30 Days 0.8 0. 37 1. 3 0 0.9 3. 05 0. 6 1.87 0.7 1. 24 PR- 6- 03- 3343 % Install. Troubles Reported within 30 Days - FOK/ TOK/ CPE 3.8 10.3 4. 3 4.44 3.1 4. 46 3. 5 6.85 3.5 8. 07 20 Federal Communications Commission FCC 02- 63 C- 21 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 8 – Open Orders in a Hold Status PR- 8- 01- 3343 Open Orders in a Hold Status > 30 Days 0 0 0 0 0 0 0 0 0 0 PR- 8- 02- 3343 Open Orders in a Hold Status > 90 Days 0 0 0 0 0 0 0 0 0 0 Special Services - Provisioning PR- 2 - Average Completed Interval PR- 2- 01- 3200 Av. Interval Completed – Total No Dispatch 14 22 9.4 NA 15 NA 30 18.5 1,4,5 PR- 2- 02- 3200 Av. Interval Completed – Total Dispatch 25 19.6 19 24.8 17 28.88 16 19.64 5 PR- 2- 06- 3200 Av. Interval Completed – DS0 9.8 NA 11 NA 13 NA 16 6.89 4,5 PR- 2- 07- 3200 Av. Interval Completed – DS1 33 19.7 27 24.8 22 29.48 17 19.34 5 PR- 2- 08- 3200 Av. Interval Completed – DS3 72 NA 26 NA 99 NA 53 NA PR- 2- 09- 3512 Av. Interval Completed – Total - EEL – Loop UD UD 27.27 19.57 1,2,4,5 PR- 4 - Missed Appointments PR- 4- 01- 3200 % Missed Appointment – Verizon – Total 16 5.65 12 8.64 PR- 4- 01- 3210 % Missed Appointment – Verizon – DS0 0 NA 2.5 NA 2.9 NA 11 0 3. 5 0 4, 5 PR- 4- 01- 3211 % Missed Appointment – Verizon – DS1 31 5.65 21 8.7 24 7.32 22 5.61 15 0.89 PR- 4- 01- 3213 % Missed Appointment – Verizon – DS3 50 NA 67 0 80 0 67 NA 57 NA 2,3 PR- 4- 01- 3214 % Missed Appointment – Verizon –Special Other 4.8 NA 9.4 NA 5.4 NA 18 NA 7.3 NA PR- 4- 01- 3510 % Missed Appointment – Verizon – Total - EEL 31 UD 21 UD 24 12.5 22 11.54 15 7.69 1,2 PR- 4- 01- 3530 % Missed Appointment – Verizon – Total- IOF 50 3.23 67 2.38 80 0 67 0 57 16.7 PR- 4- 02- 3200 Average Delay Days – Total 30 7 29 13.7 23 7.44 20 15.83 10 3 1, 3,4,5 PR- 4- 02- 3510 Average Delay Days – Total - EEL 21 UD 25 UD 23 10 7.7 16.67 9.2 16.3 1, 2,3,4,5 PR- 4- 02- 3530 Average Delay Days – Total - IOF 139 14 104 1 60 NA 75 NA 38 63 1,2 PR- 4- 03- 3200 % Missed Appointment – Customer 28 26.6 29 35.8 22 49.67 22 42.86 21 35.3 1, 2,3,4,5 PR- 4- 03- 3510 % Missed Appointment – Customer - EEL 23 UD 27 UD 20 29.17 19 34.62 22 79.5 1, 2,3,4,5 PR- 4- 08- 3200 % Missed Appt. – Customer – Late Order Conf. 0 0 0 0 9.88 PR- 6 - Installation Quality PR- 6- 01- 3200 % Installation Troubles reported within 30 Days 2.5 6. 52 1. 7 8.94 2.1 7. 34 2. 3 3.77 1.8 6. 98 PR- 6- 03- 3200 % Inst. Troubles reported w/ in 30 Days - FOK/ TOK/ CPE 1.6 0 1.3 0 1 1. 69 1 0 1. 9 1.16 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 3200 Open Orders in a Hold Status > 30 Days 13 0 8. 3 0 4.6 0 1.4 0 0.7 0 PR- 8- 02- 3200 Open Orders in a Hold Status > 90 Days 6.9 0 4.9 0 2.8 0 0.9 0 0.2 0 21 Federal Communications Commission FCC 02- 63 C- 22 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes UNE Maintenance Maintenance - POTS Loop MR- 2 - Trouble Report Rate MR- 2- 02- 3550 Network Trouble Report Rate – Loop 1.4 0. 75 1. 4 0.77 1.1 0. 54 1 0.6 0. 8 0.5 MR- 2- 03- 3550 Network Trouble Report Rate – Central Office 0.1 0. 11 0. 1 0.08 0.1 0. 05 0. 1 0.06 0.1 0. 04 MR- 3 - Missed Repair Appointments MR- 3- 01- 3550 % Missed Repair Appointment – Loop 12 6.65 11 4.41 9.6 3. 8 8.9 4 8.5 2. 52 MR- 3- 02- 3550 % Missed Repair Appointment – Central Office 9.3 8. 91 7. 5 4.17 8.3 12 10 6. 15 10 4. 65 MR- 4 - Trouble Duration Intervals MR- 4- 01- 3550 Mean Time To Repair – Total 24 16.1 23 14.4 21 14.51 19 14.22 17 12.4 MR- 4- 02- 3550 Mean Time To Repair – Loop Trouble 25 17 24 15.3 22 15.15 20 14.65 18 12.7 MR- 4- 03- 3550 Mean Time To Repair – Central Office Trouble 12 10.3 11 5. 65 12 7.7 12 10.2 10 7. 87 MR- 4- 07- 3550 % Out of Service > 12 Hours 67 51 65 46.1 61 48.36 58 45.85 56 44.8 MR- 4- 08- 3550 % Out of Service > 24 Hours 40 16.4 38 11.9 30 11.68 26 13.49 21 8.2 MR- 5 - Repeat Trouble Reports MR- 5- 01- 3550 % Repeat Reports within 30 Days 21 24.6 21 26.1 20 25.69 19 22.11 17 17.2 Maintenance - POTS Platform MR- 2 - Trouble Report Rate MR- 2- 02- 3140 Network Trouble Report Rate – Platform 1.4 0. 99 1. 4 1.06 1.1 0. 92 1 0.86 0.8 0. 63 MR- 2- 03- 3140 Network Trouble Report Rate – Central Office 0.1 0. 19 0. 1 0.2 0.1 0. 14 0. 1 0.15 0.1 0. 17 MR- 2- 04- 3140 % Subsequent Reports 20 9.97 20 10.6 18 8.76 17 7.12 15 8.42 22 Federal Communications Commission FCC 02- 63 C- 23 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 2- 05- 3140 % CPE/ TOK/ FOK Trouble Report Rate 1.1 0. 93 1. 2 1.01 0.9 0. 76 0. 8 0.86 0.7 0. 64 MR- 3 - Missed Repair Appointments MR- 3- 01- 3144 % Missed Repair Appointment – Platform Bus. 15 15.4 15 10.6 12 9.39 13 10.77 9.6 11.9 MR- 3- 01- 3145 % Missed Repair Appointment – Platform Res. 12 8.33 10 2.27 9.1 7. 46 8. 2 4.23 8.3 6. 45 MR- 3- 02- 3144 % Missed Repair Appointment – Central Office Bus. 12 9.09 12 6.25 12 8.57 14 16.22 15 14 MR- 3- 02- 3145 % Missed Repair Appointment – Central Office Res. 8.1 10 5. 9 20 6.5 25 8. 5 0 8. 7 0 3 MR- 3- 03- 3140 % CPE/ TOK/ FOK - Missed Appointment - Platform 7 6. 82 5. 9 5 5.9 7. 79 5. 7 8.3 5. 9 6.5 MR- 3- 04- 3140 % Missed Repair Appointment - No Double Dispatch 8.3 6. 32 6. 9 3.56 5.5 3. 45 4. 9 5.22 5 MR- 3- 05- 3140 % Missed Repair Appointment - Double Dispatch 43 50 43 50 43 40.91 41 38.1 5 MR- 4 - Trouble Duration Intervals MR- 4- 01- 3140 Mean Time To Repair – Total 24 15.6 23 16.3 21 15.55 19 14.77 17 13.1 MR- 4- 02- 3144 Mean Time To Repair – Loop Trouble - Platform - Bus. 15 14.8 14 13.9 14 13.49 14 13.99 12 11.7 MR- 4- 02- 3145 Mean Time To Repair – Loop Trouble - Platform - Res. 27 24.7 26 27.3 23 24.67 21 19.03 19 17.9 MR- 4- 03- 3144 Mean Time To Repair – Central Office Trouble - Bus. 9.8 4. 83 9. 6 7.37 11 9.31 10 10.93 9.2 10.8 MR- 4- 03- 3145 Mean Time To Repair – Central Office Trouble - Res. 13 14 11 13.5 12 21.3 13 13.73 11 12.8 3 MR- 4- 04- 3140 % Cleared (all troubles) within 24 Hours 60 82.9 61 80.7 70 86.38 74 84.35 78 86.8 MR- 4- 06- 3140 % Out of Service > 4 Hours 86 74.3 85 75 82 75.77 80 72.44 77 72.1 MR- 4- 07- 3140 % Out of Service > 12 Hours 67 47.8 65 53.6 61 47.31 58 46.85 56 49.5 23 Federal Communications Commission FCC 02- 63 C- 24 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 4- 08- 3144 % Out of Service > 24 Hours - Bus. 16 12.4 16 14.2 16 7.11 14 13.66 10 13.9 MR- 4- 08- 3145 % Out of Service > 24 Hours - Res. 44 36.4 42 38.5 33 33.33 28 19.72 24 23.3 MR- 5 - Repeat Trouble Reports MR- 5- 01- 3140 % Repeat Reports within 30 Days 21 14.1 21 15.6 20 16.41 19 16.61 17 22.4 2- Wire Digital Services - Maintenance MR- 2 - Trouble Report Rate MR- 2- 02- 3341 Network Trouble Report Rate - Loop 0.3 2. 06 0. 3 1.4 0.3 1. 33 0. 3 1.45 0.8 1. 52 MR- 2- 03- 3341 Network Trouble Report Rate - Central Office 0.1 0. 35 0. 1 0.37 0.2 0. 26 0. 1 0.47 0.1 0. 1 MR- 2- 04- 3341 % Subsequent Reports 26 7.21 23 20 27 26.09 28 14.29 15 11.1 MR- 3 - Missed Repair Appointments MR- 3- 01- 3341 % Missed Repair Appointment – Loop 40 9.09 43 18.3 36 10.53 42 15.25 8.7 3. 33 MR- 3- 02- 3341 % Missed Repair Appointment – Central Office 24 13.3 41 18.8 35 0 45 10.53 11 0 5 MR- 4 - Trouble Duration Intervals MR- 4- 01- 3341 Mean Time To Repair - Total 33 22.6 33 21.7 27 19.05 35 19.48 17 10.5 MR- 4- 02- 3341 Mean Time To Repair - Loop Trouble 38 24.8 34 23.1 29 20.81 36 22.46 18 11 MR- 4- 03- 3341 Mean Time To Repair - Central Office Trouble 22 9.94 28 16.5 23 9.91 34 10.2 11 2. 42 5 MR- 4- 07- 3341 % Out of Service > 12 Hours 54 53.5 57 53.5 41 44.23 46 55.56 56 35.3 MR- 4- 08- 3341 % Out of Service > 24 Hours 38 28.2 33 25.9 27 17.31 28 25.4 21 11.8 MR- 5 - Repeat Trouble Reports MR- 5- 01- 3341 % Repeat Reports within 30 Days 24 35.9 22 36.8 18 22.06 14 41.03 17 21.9 2- Wire xDSL Loops - Maintenance 24 Federal Communications Commission FCC 02- 63 C- 25 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 2 - Trouble Report Rate MR- 2- 02- 3342 Network Trouble Report Rate - Loop 0.2 0. 93 0. 2 0.85 0.2 0. 8 0.2 0. 74 0. 8 0.58 MR- 2- 03- 3342 Network Trouble Report Rate - Central Office 0 0. 1 0.1 0. 05 0.1 0. 12 0. 1 0.11 0.1 0. 06 25 Federal Communications Commission FCC 02- 63 C- 26 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 3 - Missed Repair Appointments MR- 3- 01- 3342 % Missed Repair Appointment – Loop 21 6.98 35 8.86 26 11.36 29 6.52 8.7 8. 49 MR- 3- 02- 3342 % Missed Repair Appointment – Central Office 11 8 11 0 7.8 6. 25 7. 3 0 11 0 MR- 4 - Trouble Duration Intervals MR- 4- 02- 3342 Mean Time To Repair - Loop Trouble 26 18.6 28 18.4 30 19.76 30 19.48 18 16.2 MR- 4- 03- 3342 Mean Time To Repair - Central Office Trouble 16 5.71 14 3.73 11 9.4 12 10.03 11 2.54 MR- 4- 07- 3342 % Out of Service > 12 Hours 67 49 66 45.6 60 48.55 67 52.52 56 46 MR- 4- 08- 3342 % Out of Service > 24 Hours 28 17.8 30 22.5 25 26.01 26 28.78 21 15 MR- 5 - Repeat Trouble Reports MR- 5- 01- 3342 % Repeat Reports within 30 Days 47 30 44 26.6 46 22.6 52 26.22 17 15.3 2- Wire xDSL Line Sharing - Maintenance MR- 2 - Trouble Report Rate MR- 2- 02- 3343 Network Trouble Report Rate - Loop 0.2 0 0.2 0 0.2 0 0.2 0 0.2 0 MR- 2- 03- 3343 Network Trouble Report Rate - Central Office 0 0. 3 0.1 0. 09 0.1 0. 17 0. 1 0.04 0 0. 12 MR- 3 - Missed Repair Appointments MR- 3- 01- 3343 % Missed Repair Appointment – Loop 21 NA 35 NA 26 NA 29 NA 18 NA MR- 3- 02- 3343 % Missed Repair Appointment – Central Office 11 14.3 11 100 7.8 5. 88 7. 3 0 11 0 1,2,4,5 MR- 4 - Trouble Duration Intervals MR- 4- 02- 3343 Mean Time To Repair - Loop Trouble 26 NA 28 NA 30 NA 30 NA 25 NA MR- 4- 03- 3343 Mean Time To Repair - Central Office Trouble 16 7.59 14 40.5 11 5.98 12 6.49 12 10.8 1, 2,4,5 MR- 4- 04- 3343 % Cleared (all troubles) within 24 Hours 72 85.7 70 50 74 94.12 73 100 76 80 1,2,4,5 26 Federal Communications Commission FCC 02- 63 C- 27 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes MR- 4- 07- 3343 % Out of Service > 12 Hours 67 16.7 66 100 60 5.88 67 14.29 64 20 1,2,4,5 MR- 4- 08- 3343 % Out of Service > 24 Hours 28 16.7 30 50 25 5.88 26 0 25 20 1, 2,4,5 MR- 5 - Repeat Trouble Reports MR- 5- 01- 3343 % Repeat Reports within 30 Days 47 42.9 44 100 46 17.65 52 14.29 56 20 1,2,4,5 Special Services - Maintenance MR- 2 - Trouble Report Rate MR- 2- 01- 3200 Network Trouble Report Rate 0.3 1. 21 0. 3 1.89 0.2 1. 45 0. 2 1.49 0.2 1. 62 MR- 2- 05- 3200 % CPE/ TOK/ FOK Trouble Report Rate 0.4 2. 11 0. 4 2.84 0.3 1. 94 0. 3 2.66 0.3 2. 63 MR- 4 - Trouble Duration Intervals MR- 4- 01- 3200 Mean Time To Repair – Total 8.2 7. 82 7. 1 7.01 6.9 7. 23 7. 8 7.45 5 MR- 4- 04- 3200 % Cleared (all troubles) within 24 Hours 95 100 97 97 98 98 97 100 5 MR- 4- 06- 3200 % Out of Service > 4 Hours 67 65 63 59.7 61 61.22 59 72.92 5 MR- 4- 08- 3200 % Out of Service > 24 Hours 4.4 0 2.7 3. 23 2.1 2. 04 2. 5 0 5 MR- 5 - Repeat Trouble Reports MR- 5- 01- 3200 % Repeat Reports within 30 Days 23 7.5 19 6. 06 18 10 17 13.46 18 6.9 TRUNKING Ordering OR 1 - Order Confirmation Timeliness OR- 1- 12- 5020 % On Time FOC (<= 192 Forecasted Trunks) 100 100 62.5 100 90.9 1, 3,4 OR- 1- 12- 5030 % On Time FOC (> 192 and Unforecasted Trunks) 48.5 48 55.06 66.46 85.4 OR- 1- 13- 5020 % On Time Design Layout Record (DLR) 100 100 100 100 100 OR- 1- 19- 5020 % On Time Resp. - Request for Inbound Augment Trunks (<= 192 Forecasted Trunks) 100 100 100 100 100 1,2,3,4 OR- 1- 19- 5030 % On Time Resp. - Request for Inbound Augment Trunks (> 192 Forecasted Trunks) NA 100 100 NA 100 2,3 27 Federal Communications Commission FCC 02- 63 C- 28 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes OR- 2 - Reject Timeliness OR- 2- 11- 5000 Average Trunk ASR Reject Time (<= 192 Forecasted Trunks) 2.5 2.43 6.17 21 1,2,3,4,5 OR- 2- 12- 5000 % On Time Trunk ASR Reject (<= 192 Forecasted Trunks) 100 85.7 83.33 50 100 1,2,3,4,5 Provisioning PR- 1 - Average Interval Offered PR- 1- 09- 5020 Av. Interval Offered – Total (<= 192 Forecasted Trunks) 21 15.5 71 58 57 22.67 18 34.5 23 18.8 1, 2,3,4,5 PR- 1- 09- 5030 Av. Interval Offered – Total (> 192 & Unforecasted Trunks) 26 27.5 35 29.5 25 25 18 21.47 16 21.6 PR- 2 - Average Interval Completed PR- 2- 09- 5020 Av. Interval Completed – Total (<= 192 Forecasted Trunks) 55 44.5 149 NA 32 24 21 35.75 1,3,4,5 PR- 2- 09- 5030 Av. Interval Completed – Total (> 192 & Unforecasted Trunks) 22 30.6 74 33 35 29.06 23 21.24 5 PR- 4 - Missed Appointment PR- 4- 01- 5000 % Missed Appointment – Verizon – Total 0 0 7 2. 77 19 7.19 3.5 0. 47 0 0 PR- 4- 02- 5000 Average Delay Days - Total NA NA 7.5 8. 21 7.7 10.9 6 18.67 NA NA 5 PR- 4- 03- 5000 % Missed Appointment – Customer 58 25.4 37 45.6 20 32.1 39 21.71 23 21.5 1, 2,3,4,5 PR- 4- 07- 3540 % On Time Performance – LNP Only 99.2 98.8 99.36 99.1 99.5 28 Federal Communications Commission FCC 02- 63 C- 29 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes PR- 5 - Facility Missed Orders PR- 5- 01- 5000 % Missed Appointment – Verizon – Facilities 0 0 0 0 0 0 0 0 0 0 PR- 5- 02- 5000 % Orders Held for Facilities > 15 Days 0 0 0 0 0 0 0 0 0 0 PR- 5- 03- 5000 % Orders Held for Facilities > 60 Days 0 0 0 0 0 0 0 0 0 0 PR- 6 - Installation Quality PR- 6- 01- 5000 % Installation Troubles reported within 30 Days 0 0 0 0 0 0 0 0. 01 0 0 PR- 6- 03- 5000 % Inst. Troubles reported within 30 Days - FOK/ TOK/ CPE 0 0 0 0. 01 0 0 0 0. 01 0. 1 0 PR- 8 - Open Orders in a Hold Status PR- 8- 01- 5000 Open Orders in a Hold Status > 30 Days 0 0 0 0 2.5 0. 66 5 0 0 0 PR- 8- 02- 5000 Open Orders in a Hold Status > 90 Days 0 0 0 0 0 0. 12 0 0 0 0 Maintenance MR- 2 - Trouble Report Rate MR- 2- 01- 5000 Network Trouble Report Rate 0 0 0 0 0 0 0 0 0 0 MR- 4 - Trouble Duration Intervals MR- 4- 01- 5000 Mean Time To Repair – Total 1.4 1. 23 1. 9 1.53 23 0.75 2.1 1. 55 1. 7 1.56 2,3,4,5 MR- 4- 04- 5000 % Cleared (all troubles) within 24 Hours 100 100 100 100 67 100 100 100 100 100 2,3,4,5 MR- 4- 05- 5000 % Out of Service > 2 Hours 33 13.3 50 22.2 33 0 50 28.57 14 16.7 2, 3,4,5 MR- 4- 06- 5000 % Out of Service > 4 Hours 0 0 13 0 33 0 0 0 14 16.7 2, 3,4,5 MR- 4- 07- 5000 % Out of Service > 12 Hours 0 0 0 0 33 0 0 0 0 0 2, 3,4,5 MR- 4- 08- 5000 % Out of Service > 24 Hours 0 0 0 0 33 0 0 0 0 0 2, 3,4,5 MR- 5 - Repeat Trouble Report Rates MR- 5- 01- 5000 % Repeat Reports within 30 Days 8.3 0 0 0 33 20 33 0 0 0 2, 3,4,5 NETWORK PERFORMANCE NP- 1 - Percent Final Trunk Group Blockage NP- 1- 01- 5000 % Final Trunk Groups Exceeding Blocking Standard 1.2 0 0 0. 29 1.2 0 1.8 0 0.6 0 NP- 1- 02- 5000 % FTG Exceeding Blocking Std. –( No Exceptions) 1.2 2. 29 0 4 4 5. 65 1. 8 1.7 0. 6 1.69 29 Federal Communications Commission FCC 02- 63 C- 30 Metric July August September October November Number Metric Name VZ CLEC VZ CLEC VZ CLEC VZ CLEC VZ CLEC Notes NP- 1- 03- 5000 Number FTG Exceeding Blocking Std. – 2 Months 0 0 0 0 0 NP- 1- 04- 5000 Number FTG Exceeding Blocking Std. – 3 Months 0 0 0 0 0 NP- 2 - Collocation Performance - New NP- 2- 01- 6701 % On Time Response to Request for Physical Collocation 100 NA 100 NA 100 1,3 NP- 2- 02- 6701 % On Time Response to Request for Virtual Collocation NA NA NA NA NA NP- 2- 03- 6701 Average Interval – Physical Collocation 83.8 81 109.9 95 76 1,2,3,4,5 NP- 2- 04- 6701 Average Interval – Virtual Collocation NA NA NA NA NA NP- 2- 05- 6701 % On Time – Physical Collocation 100 100 100 100 100 1,4,5 NP- 2- 06- 6701 % On Time – Virtual Collocation NA NA NA NA NA NP- 2- 07- 6701 Average Delay Days – Physical Collocation NA NA NA NA NA NP- 2- 08- 6701 Average Delay Days – Virtual Collocation NA NA NA NA NA NP- 2 - Collocation Performance - Augment NP- 2- 01- 6702 % On Time Response to Request for Physical Collocation 100 100 100 100 100 2,3,5 NP- 2- 02- 6702 % On Time Response to Request for Virtual Collocation NA 100 NA NA 100 2 NP- 2- 03- 6702 Average Interval – Physical Collocation 72.8 70.3 49.25 65 64.6 1, 2,3,4,5 NP- 2- 04- 6702 Average Interval – Virtual Collocation NA NA 76 NA 59 3 NP- 2- 05- 6702 % On Time – Physical Collocation 100 100 100 100 100 5 NP- 2- 06- 6702 % On Time – Virtual Collocation NA NA 100 NA 100 3 NP- 2- 07- 6702 Average Delay Days – Physical Collocation NA NA NA NA NA NP- 2- 08- 6702 Average Delay Days – Virtual Collocation NA NA NA NA NA Abbreviations: NA = No Activity. UD = Under Development. NEF = No Existing Functionality blank cell = No data provided. VZ = Verizon retail analog. If no data was provided, the metric may have a benchmark. 30 Federal Communications Commission FCC 02- 63 C- 31 Notes: 1 = Sample Size under 10 for July. 2 = Sample Size under 10 for August. 3 = Sample Size under 10 for September. 4 = Sample Size under 10 for October. 5 = Sample Size under 10 for November. 31