*Pages 1--27 from  MI 2 Data Appx B final.xls*
 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 Appendix 
 B 


 Michigan 
 Performance 


 Metrics 


 All 
 data 


 included 


 here 
 are 
 taken 


 from 
 the 
 Michigan 


 Carrier-  to- 
 Carrier 
 Reports. 


 This 
 table 


 is 
 provided 


 as 
 a 
 reference 


 tool 
 for 
 the 


 convenience 
 of 
 the 


 reader. 


 No 
 conclusions 


 are 
 to 
 be 
 drawn 


 from 
 the 
 raw 


 data 
 contained 


 in 
 this 


 table. 


 Our 
 analysis 


 is 
 based 


 on 
 the 
 totality 


 of 
 the 
 circumstances, 


 such 
 that 
 we 
 may 


 use 
 non-  metric 


 evidence, 
 and 
 may 


 rely 
 more 


 heavily 


 on 
 some 


 metrics 


 more 
 than 
 others, 


 in 
 making 


 our 
 determination. 


 The 
 inclusion 


 of 
 these 


 particular 


 metrics 
 in 
 this 


 table 


 does 
 not 
 necessarily 


 mean 
 that 
 we 
 relied 


 on 
 all 
 of 
 these 


 metrics 


 nor 
 that 
 other 


 metrics 


 may 
 not 
 also 


 be 
 important 


 in 
 our 


 analysis. 


 Some 
 metrics 


 that 
 we 
 have 


 relied 


 on 
 in 
 the 


 past 


 and 
 may 


 rely 
 on 
 for 


 a 


 future 
 application 


 were 
 not 
 included 


 here 
 because 


 there 
 was 
 no 
 data 


 provided 


 for 
 them 


 (usually 


 either 
 because 


 there 
 was 
 no 
 activity, 


 or 


 because 
 the 
 metrics 


 are 
 still 


 under 


 development). 


 Metrics 
 with 
 no 
 retail 


 analog 


 provided 


 are 
 usually 


 compared 


 with 
 a 
 benchmark. 


 Note 


 that 
 for 
 some 


 metrics 


 during 
 the 
 period 


 provided, 


 there 
 may 
 be 
 changes 


 in 
 the 


 metric 


 definition, 


 or 
 changes 


 in 
 the 


 retail 


 analog 


 applied, 


 making 
 it 
 difficult 


 to 
 compare 


 the 
 data 


 over 
 time. 


 B-  1 
1
 Metric  Numbe  r 
 Metric 
 Name 


 Metric  Numbe  r 
 Metric 
 Name 


 12 
 Mechanized 


 Provisioning 
 Accuracy 


 1.1 
 Avg 
 Response 


 Time 
 for 
 Manual 


 Loop 
 Make-  up 


 Informatio  n 


 13 
 Order 
 Process 


 % 
 Flow 


 Through 


 2 
 % 
 Responses 


 Received 
 w/  in 
 x 
 Seconds 


 MI 
 13 


 % 
 Loss 


 Notifications 


 w/  in 
 1 
 Hour 


 of 
 Service 


 Order 
 Completion 


 4 
 OSS 
 Interface 


 Availability 


 MI 
 13.1 


 Average 


 Delay 
 Days 
 for 
 Mechanized 


 Line 
 Loss 
 Notifications 


 MI 
 9 


 % 
 Missing 


 FOCs 


 14 
 Billing 
 Accuracy 


 15 
 % 
 Accurate 


 & 
 Complete 


 Formatted 
 Mechanized 


 Bills 


 27 
 Mean 
 Installation 


 Interval 
 - 
 POTS 


 16 
 % 
 Usage 


 Records 


 Transmitted 


 Correctly 


 28 
 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 17 
 Billing 
 Completeness 


 29 
 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 18 
 Billing 
 Timeliness 


 (Wholesale 
 Bill) 


 35 
 % 
 Trouble 


 Reports 
 w/  in 
 30 
 Days 


 of 
 Instal  l 


 19 
 Daily 
 Usage 


 Feed 
 Timeliness 


 43 
 Avg 
 Installation 


 Interval 
 - 
 Design 


 - 
 Resold 


 Specials 


 44 
 % 
 Installs 


 Completed 


 w/  in 
 Cust 
 Req 
 DD 
 - 
 Design 


 - 
 Resold 


 Specials 


 5 
 % 
 FOCs 


 Returned 


 w/  in 
 x 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 45 
 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 Design 


 - 
 Resold 


 Specials 


 7 
 % 
 Mechanized 


 Completions 
 Returrned 
 w/  in 
 1 
 Hour 


 of 
 Completion 


 in 


 Ordering 
 System  s 


 46 
 % 
 Trouble 


 Reports 
 w/  in 
 30 
 Days 


 of 
 Installation 


 - 
 Design 


 - 
 Resold 


 Specials 


 7.1 
 % 
 Mechanized 


 Completions 
 Returned 
 w/  in 
 One 
 Day 
 Of 
 Work 


 Completio  n 


 55 
 Avg 
 Installation 


 Interval 


 9 
 % 
 Rejects 


 55.2 
 Avg 
 Installation 


 Interval 
 for 
 Loop 


 with 
 LNP 


 10 
 % 
 Rejects 


 Returned 


 w/  in 
 x 
 Hour 


 56 
 % 
 Installs 


 Cmpltd 


 w/  in 
 Cust 
 Req 
 DD 


 10.1 
 % 
 Mechanized 


 Rejects 
 Returned 


 w/  in 
 1 
 Hour 


 of 
 Receipt 


 of 
 Order 


 56.1 
 % 
 (UNE) 


 Installs 
 Cmptd 
 w/  in 
 Cust 
 Rqstd 


 DD 


 10.2 
 % 
 Manual 


 Rejects 
 Received 


 Electronically 


 & 
 Returned 


 w/  in 
 5 
 Hrs 


 59 
 % 
 Installation 


 Trble 
 Rpts 
 w/  in 
 30 
 Days 


 (I-  30) 


 Ins  t 


 10.3 
 % 
 Manual 


 Rejects 
 Received 


 Manually 


 & 
 Returned 


 w/  in 
 5 
 Hrs 


 114 
 % 
 Premature 


 Disconnects 


 (Coordinated 
 Cutovers) 


 10.4 
 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 


 114.1 
 CHC/  FDT 


 LNP 
 w/ 
 Loop 


 Provisioning 


 Interva  l 


 11 
 Mean 
 Time 
 to 
 Return 


 Mechanized 


 Rejects 


 115 
 % 
 of 
 SBC/  Ameritech 


 Caused 
 Delayed 
 Coordinated 


 Cutovers 


 11.1 
 Mean 
 Time 
 to 
 Return 


 Manual 


 Rejects 
 that 
 are 
 Received 


 via 
 an 


 Electronic 
 Interface 
 (Hrs) 


 115.1 
 % 
 Provisioning 


 Trouble 
 Reports 


 11.2 
 Mean 
 Time 
 to 
 Return 


 Manual 


 Rejects 
 that 
 are 
 Received 


 thru 
 the 


 Manual 
 Process 
 (Hrs) 


 IN 
 1 


 % 
 Loop 


 Acceptance 


 Testing 
 (LAT) 
 Completed 


 on 
 the 


 Due 


 Date 


 - 
 DSL 


 Loops 
 w/  out 
 Line 
 Sharin  g 


 MI 
 3 
 Coordination 


 Conversions 
 Started 
 w/  in 
 1 
 Hour 


 of 
 Scheduled 


 Time 


 Ordering 
 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 PERFORMANCE 
 METRICS 
 CATAGORIES 


 Pre-  Ordering 


 Provisioning 
 Billing 
 B-  2 
2
 Metric  Numbe  r 
 Metric 
 Name 


 Metric  Numbe  r 
 Metric 
 Name 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 PERFORMANCE 
 METRICS 
 CATAGORIES 


 37 
 Trouble 


 Report 
 Rate 


 70 
 % 
 Trunk 


 Blockage-  SBC/ 


 Ameritech 


 37.1 
 Trouble 
 Report 
 Rate 
 Net 
 of 
 Install 


 & 
 Repeat 


 Reports 


 70.2 
 % 
 of 
 Trunk 


 Blockage 


 (Trunk 
 Groups)-  SBC/ 


 Ameritech 


 38 
 % 
 Missed 


 Repair 
 Commitments 


 73 
 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Dates- 


 Interconnection 
 Trunks 


 39 
 Rcpt 
 to 
 Clear 


 Duration 


 78 
 Average 


 Interconnection 


 Trunk 
 Installation 


 Interval 


 40 
 % 
 Out 


 Of 
 Service 


 (OOS) 
 < 
 24 


 Hrs 


 107 
 % 
 Missed 


 Collocation 


 Due 
 Dates 


 41 
 % 
 Repeat 


 Reports 


 108 
 Avg 
 Delay 


 Days 
 for 
 SBC/  Ameritech 


 Missed 
 Due 
 Date  s 


 53 
 % 
 Repeat 


 Reports 


 - 
 Design 


 - 
 Resold 


 Specials 


 109 
 % 
 of 
 Requests 


 Processed 


 w/  in 
 the 
 Established 


 Timelines 


 54 
 Failure 
 Frequency 


 - 
 Design 


 - 
 Resold 


 Specials 


 MI 
 4 


 Avg 
 Time 


 to 
 Provide 


 a 
 Collocation 


 Arrangement 


 - 
 Physical 


 Collocation 


 (Days 
 ) 


 54.1 
 Trouble 
 Report 
 Rate 
 Net 
 of 
 Instal 


 & 
 Repeat 


 Rpts-  Resold 


 Specials 


 Miscellaneous 


 65 
 Trouble 


 Report 
 Rate 


 MI 
 14 


 % 
 Cmpltion 


 Notfctns 
 Rtrnd 
 w/  in 
 "X" 
 Hrs 
 of 
 Cmpltion 


 of 
 Mntnce 


 Trble 


 65.1 
 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 MI 
 15 


 Change 


 Management 


 66 
 % 
 Missed 


 Repair 
 Commitments 


 - 
 UNE 


 67 
 Mean 
 Time 
 to 
 Restore 


 69 
 % 
 Repeat 


 Reports 


 80 
 Directory 


 Assistance 


 Avg 
 Speed 


 of 
 Answer 


 (Sec) 


 82 
 Operator 


 Services 
 Speed 
 of 
 Answer 


 (Sec) 


 110 
 % 
 of 
 Updates 


 Completed 


 into 
 the 
 DA 
 Database 


 w/  in 
 72 
 Hrs 


 for 
 Facility- 


 Based 
 CLECs 


 112 
 % 
 Directory 


 Assistance 


 Database 
 Accuracy 


 for 
 Manual 


 Updates 


 113 
 % 
 of 
 Electronic 


 Updates 
 that 
 Flow 


 Through 


 the 
 Update 


 Process 


 w/  out 


 Manual 
 Intervention 


 OS/  DA  Maintenance 


 Collocation 
 B-  3 
3
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Pre-  Ordering 
 1.1 
 - 
 01 


 Avg 
 Response 


 Time 
 for 
 Manual 


 Loop 
 Make-  up 


 Information 


 0.68 
 0.68 
 0.55 
 0.46 
 0.57 
 0.57 
 0.55 
 0.49 
 0.63 
 0.64 


 2 
 - 
 34 


 % 
 Response 


 Received 
 w/  in 
 10 
 Sec--  OSS 


 Interface-  - 


 Address 
 Verification 


 98.95% 
 95.00% 
 98.68% 
 95.00% 
 98.68% 
 95.00% 
 98.94% 
 95.00% 
 97.18% 
 95.00% 


 2 
 - 
 35 


 % 
 Response 


 Received 
 w/  in 
 10 
 Sec--  OSS 


 Interface-  - 


 Telephone 
 Number 
 Assignment 


 98.59% 
 95.00% 
 98.26% 
 95.00% 
 98.37% 
 95.00% 
 99.23% 
 95.00% 
 96.92% 
 95.00% 


 2 
 - 
 36 


 % 
 Response 


 Received 
 w/  in 
 15 
 Sec-  OSS 


 Interface- 


 Customer 
 Service 
 Inquiries 


 < 
 or 


 = 
 30 


 WTNs/  lines 


 97.59% 
 95.00% 
 97.58% 
 95.00% 
 98.56% 
 95.00% 
 99.30% 
 95.00% 
 97.12% 
 95.00% 


 2 
 - 
 37 


 % 
 Response 


 Received 
 w/  in 
 60 
 Sec--  OSS 


 Interface-  - 


 Customer 
 Service 
 Inquiries 


 > 
 30 


 WTNs/  lines 


 73.27% 
 n/  a 
 73.28% 


 n/  a 
 94.43% 


 n/  a 
 92.92% 


 n/  a 
 83.21% 


 n/  a 


 2 
 - 
 38 


 % 
 Response 


 Received 
 w/  in 
 13 
 Sec--  OSS 


 Interface-  - 


 Service 
 Availability 


 99.75% 
 95.00% 
 99.88% 
 95.00% 
 99.74% 
 95.00% 
 99.69% 
 95.00% 
 99.23% 
 95.00% 


 2 
 - 
 39 


 % 
 Response 


 Received 
 w/  in 
 5 
 Sec--  OSS 


 Interface-  - 


 Service 
 Appointment 


 Scheduling 
 (Due 
 Date) 


 99.06% 
 95.00% 
 99.02% 
 95.00% 
 99.39% 
 95.00% 
 99.79% 
 95.00% 
 99.06% 
 95.00% 


 2 
 - 
 40 


 % 
 Response 


 Received 
 w/  in 
 19 
 Sec--  OSS 


 Interface-  - 


 Dispatch 
 Required 


 98.99% 
 95.00% 
 99.87% 
 95.00% 
 99.63% 
 95.00% 
 99.73% 
 95.00% 
 99.83% 
 95.00% 


 2 
 - 
 41 


 % 
 Response 


 Received 
 w/  in 
 25 
 Sec--  OSS 


 Interface--  PIC 


 99.70% 
 95.00% 
 96.43% 
 95.00% 
 99.42% 
 95.00% 


 100% 
 95.00% 


 95.17% 
 95.00% 


 2 
 - 
 42 


 %Response 


 Recd 
 w/  in 
 30 
 Sec-  OSS 


 Interface-  Actual 


 LMU 
 Information 


 requested 
 (5 
 or 
 less 


 loops 


 searched) 


 87.85% 
 95.00% 
 76.71% 
 95.00% 
 87.79% 
 95.00% 
 94.04% 
 95.00% 
 98.56% 
 95.00% 


 2 
 - 
 43 


 %Resp 


 Recd 
 w/  in 
 60Sec-  OSS 


 Interface-  Actual 


 LMU 


 Information 
 requested 
 (greater 
 than 
 5 
 loops 


 searched) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 65.67% 


 95.00% 
 58.44% 
 95.00% 
 65.26% 
 95.00% 


 2 
 - 
 44 


 % 
 Resp 


 Recd 
 w/  in 
 15 
 Sec-  OSS 


 Interface-  Design 


 LMU 


 Information 
 requested 
 (incl 
 Pre-  Qual 


 transactions) 


 99.69% 
 95.00% 
 98.48% 
 95.00% 
 99.64% 
 95.00% 


 100% 
 95.00% 


 97.03% 
 95.00% 


 2 
 - 
 45 


 % 
 Response 


 Received 
 w/  in 
 4 
 Sec-  OSS 


 Interface- 


 Protocol 
 Translation 


 Time-  EDI 
 (input 
 & 
 output) 


 98.98% 
 95.00% 
 98.86% 
 95.00% 
 98.90% 
 95.00% 
 80.26% 
 95.00% 
 96.76% 
 95.00% 


 2 
 - 
 46 


 % 
 Response 


 Received 
 w/  in 
 1 
 Sec-  OSS 


 Interface- 


 Protocol 
 Translation 


 Time-  CORBA 


 (input 
 & 
 output) 


 99.24% 
 95.00% 
 99.43% 
 95.00% 
 99.62% 
 95.00% 
 99.60% 
 95.00% 
 99.83% 
 95.00% 


 2 
 - 
 47 


 % 
 Response 


 Received 
 w/  in 
 1 
 Sec-  OSS 


 Interfac-  - 


 Protocol 
 Translation 


 Time-  Web 
 Verigate 
 (input 
 & 
 output) 


 99.93% 


 n/  a 
 99.89% 


 n/  a 
 99.87% 


 n/  a 
 99.89% 


 n/  a 
 99.88% 


 n/  a 


 4 
 - 
 01 


 OSS 
 Interface 


 Availability 


 - 
 TCNET 


 100% 
 99.50% 


 100% 
 99.50% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 4 
 - 
 02 


 OSS 
 Interface 


 Availability 


 - 
 AEMS 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 4 
 - 
 04 


 OSS 
 Interface 


 Availablity 


 - 
 EB/  TA 


 99.47% 
 99.50% 
 99.91% 
 99.50% 
 99.98% 
 99.50% 
 99.79% 
 99.50% 
 99.99% 
 99.50% 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 B-  4 
4
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 4 
 - 
 05 


 OSS 
 Interface 


 Availability 


 - 
 EB/  TA 


 - 
 GUI 


 99.36% 
 99.50% 


 100% 
 99.50% 


 99.97% 
 99.50% 
 99.80% 
 99.50% 


 100% 
 99.50% 


 4 
 - 
 06 


 OSS 
 Interface 


 Availability 


 - 
 ARIS 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 4 
 - 
 07 


 OSS 
 Interface 


 Availability 


 - 
 BOP 


 - 
 GUI 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 4 
 - 
 08 


 OSS 
 Interface 


 Availability 


 - 
 Web 


 Verigate 


 99.96% 
 99.50% 
 99.83% 
 99.50% 
 99.57% 
 99.50% 
 99.93% 
 99.50% 
 99.68% 
 99.50% 


 4 
 - 
 09 


 OSS 
 Interface 


 Availability 


 -- 
 Web 


 LEX 


 100% 
 99.50% 


 99.83% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 99.92% 
 99.50% 


 4 
 - 
 10 


 OSS 
 Interface 


 Availability 


 -- 
 EDI 


 LSOG 


 4 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 4 
 - 
 11 


 OSS 
 Interface 


 Availability 


 -- 
 EDI 


 Protocol 


 (Van) 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 4 
 - 
 12 


 OSS 
 Interface 


 Availability 


 -- 
 EDI 


 Protocol 


 (SSL3) 


 100% 
 99.50% 


 99.98% 
 99.50% 
 99.87% 
 99.50% 
 99.99% 
 99.50% 
 99.98% 
 99.50% 


 4 
 - 
 13 


 OSS 
 Interface 


 Availability 


 -- 
 EDI 


 Protocol 


 (NDM) 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 4 
 - 
 14 


 OSS 
 Interface 


 Availability 


 -- 
 Web 


 Toolbar 


 99.71% 
 99.50% 
 99.89% 
 99.50% 


 100% 
 99.50% 


 99.94% 
 99.50% 
 99.79% 
 99.50% 


 4 
 - 
 15 


 OSS 
 Interface 


 Availability 


 -- 
 ARAF 


 99.99% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 100% 
 99.50% 


 4 
 - 
 16 


 OSS 
 Interface 


 Availability 


 -- 
 EDI 


 Pre-  Order 


 99.56% 
 99.50% 
 99.86% 
 99.50% 
 99.07% 
 99.50% 
 99.95% 
 99.50% 
 99.44% 
 99.50% 


 4 
 - 
 17 


 OSS 
 Interface 


 Availability 


 -- 
 CORBA 


 Pre-  Order 


 99.56% 
 99.50% 
 99.84% 
 99.50% 
 99.07% 
 99.50% 
 99.95% 
 99.50% 
 99.44% 
 99.50% 


 4 
 - 
 18 


 OSS 
 Interface 


 Availability 


 -- 
 AEMS 


 LSOG 
 4 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 Billing 
 14 
 - 
 01 


 Billing 


 Accuracy 


 - 
 Resale 


 Monthly 
 Recurring 


 / 
 Non- 


 recurring 


 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 4.92% 
 0.08% 


 14 
 - 
 02 


 Billing 


 Accuracy 


 - 
 Resale 


 Usage 
 / 
 Unbundled 


 Local 


 Switching 


 0.38% 
 0.38% 
 0.00% 
 0.00% 
 0.21% 
 0.00% 
 3.52% 
 0.06% 
 0.00% 
 0.00% 


 14 
 - 
 03 


 Billing 


 Accuracy 


 - 
 Other 


 UNEs 


 0.54% 
 0.00% 
 0.12% 
 0.00% 
 0.00% 
 0.00% 
 0.95% 
 0.00% 
 0.79% 
 0.00% 


 15 
 - 
 01 


 % 
 Accurate 


 & 
 Complete 


 Formatted 
 Mechanized 


 Bills-  - 


 EDI 


 100% 
 99.00% 


 100% 
 99.00% 


 100% 
 99.00% 


 100% 
 99.00% 


 100% 
 99.00% 


 15 
 - 
 02 


 % 
 Accurate 


 & 
 Complete 


 Formatted 
 Mechanized 


 Bills-  - 


 BDT 


 100% 
 99.00% 


 100% 
 99.00% 


 100% 
 99.00% 


 100% 
 99.00% 


 100% 
 99.00% 


 16 
 - 
 01 


 % 
 Usage 


 Records 


 Transmitted 


 Correctly 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 99.37% 
 95.00% 


 17 
 - 
 02 


 Billing 


 Completeness--  Lineshare 


 n/  a 
 n/  a 
 96.57% 


 94.47% 
 95.97% 
 95.76% 
 98.26% 
 97.67% 
 99.40% 
 97.68% 


 17 
 - 
 03 


 Billing 


 Completeness--  UNE- 


 P 


 n/  a 
 n/  a 
 91.45% 


 93.01% 
 94.39% 
 93.79% 
 98.93% 
 98.26% 
 99.22% 
 96.98% 


 17 
 - 
 04 


 Billing 


 Completeness--  Resale 


 n/  a 
 n/  a 
 88.86% 


 93.01% 
 93.81% 
 93.79% 
 98.42% 
 98.26% 
 98.80% 
 96.98% 


 17 
 - 
 05 


 Billing 


 Completeness--  All 


 Other 
 Products 


 (UNE, 
 EOI, 


 ULT, 
 EELs) 


 n/  a 
 n/  a 
 93.22% 


 93.01% 
 97.83% 
 93.79% 
 99.54% 
 98.26% 
 99.54% 
 96.98% 


 18 
 - 
 03 


 Billing 


 Timeliness 


 (Wholesale 


 Bill)-  Electronic 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 18 
 - 
 04 


 Billing 


 Timeliness 


 (Wholesale 


 Bill)-  Paper 


 93.13% 
 95.00% 


 100% 
 95.00% 


 99.17% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 19 
 - 
 01 


 Daily 


 Usage 


 Feed 
 Timeliness 


 96.94% 
 95.00% 
 90.97% 
 95.00% 
 99.96% 
 95.00% 
 99.92% 
 95.00% 
 99.96% 
 95.00% 


 Ordering  5  -  01  %  FOCs  Returned 
 w/  in 
 5 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Man 


 Prcsd 
 - 
 Simple 


 Res 
 & 
 Bus 


 98.11% 
 95.00% 
 97.39% 
 95.00% 
 98.02% 
 95.00% 
 97.24% 
 95.00% 
 99.07% 
 95.00% 


 B-  5 
5
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 5 
 - 
 02 


 % 
 FOCs 


 Returned 


 w/  in 
 2 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Elec 


 Prcsd 
 - 
 Simple 


 Res 
 & 
 Bus 


 98.11% 
 95.00% 
 99.24% 
 95.00% 
 98.99% 
 95.00% 
 96.95% 
 95.00% 
 97.25% 
 95.00% 


 5 
 - 
 03 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 Complex 
 Bus 
 (1-  200 


 Lines) 


 98.77% 
 94.00% 


 100% 
 94.00% 


 100% 
 94.00% 


 100% 
 94.00% 


 97.00% 
 94.00% 


 5 
 - 
 04 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 Complex 
 Bus 
 (> 
 200 


 Lines) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 05 


 % 
 FOCs 


 Returned 


 w/  in 
 5 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Man 


 Prcsd 
 - 
 UNE 


 Loop 
 (1-  49 
 Loops) 


 99.08% 
 95.00% 
 98.89% 
 95.00% 
 99.01% 
 95.00% 
 97.51% 
 95.00% 
 95.02% 
 95.00% 


 5 
 - 
 06 


 % 
 FOCs 


 Returned 


 w/  in 
 2 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Elec 


 Prcsd 
 - 
 UNE 


 Loop 
 (1-  49 
 Loops) 


 99.15% 
 95.00% 
 98.36% 
 95.00% 
 99.28% 
 95.00% 
 98.96% 
 95.00% 
 99.02% 
 95.00% 


 5 
 - 
 07 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 UNE 
 Loop 


 (>  49 
 Loops) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 08 


 % 
 FOCs 


 Returned 


 w/  in 
 5 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Man 


 Prcsd 
 - 
 Switch 


 Ports 


 n/  a 
 n/  a 
 100% 
 95.00% 


 n/  a 
 n/  a 
 75.00% 


 95.00% 


 100% 
 95.00% 


 bde 


 5 
 - 
 09 


 % 
 FOCs 


 Returned 


 w/  in 
 2 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Elec 


 Prcsd 
 - 
 Switch 


 Ports 


 n/  a 
 n/  a 
 100% 
 95.00% 


 n/  a 
 n/  a 
 100% 
 95.00% 


 100% 
 95.00% 


 bde 


 5 
 - 
 10 


 % 
 FOCs 


 Returned 


 w/  in 
 1 
 Bus 


 Day 


 - 
 Elec 


 Sub 
 Req 


 - 


 Unbundled 
 Local 
 (Dedicated) 


 Transport 
 - 
 DS1 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 63.64% 
 95.00% 


 100% 
 95.00% 


 5 
 - 
 11 


 % 
 FOCs 


 Returned 


 5 
 Bus 


 Days 


 - 
 Elec 


 Sub 
 Req 


 - 


 Unbundled 
 Local 
 (Dedicated) 


 Transport 
 - 
 DS3 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 5 
 - 
 12 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 CIA 
 Centrex 


 (1-  200 
 Lines) 


 97.62% 
 95.00% 


 100% 
 95.00% 


 94.29% 
 95.00% 


 100% 
 95.00% 


 97.83% 
 95.00% 


 5 
 - 
 13 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 CIA 
 Centrex 


 (> 
 200 


 Lines) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 14 


 % 
 FOCs 


 Returned 


 w/  in 
 5 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Man 


 Prcsd 
 - 
 UNE-  P 


 Simple 
 Res 
 & 
 Bus 


 91.41% 
 95.00% 
 92.37% 
 95.00% 
 97.18% 
 95.00% 
 77.00% 
 95.00% 
 96.16% 
 95.00% 


 5 
 - 
 15 


 % 
 FOCs 


 Returned 


 w/  in 
 2 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Elec 


 Prcsd 
 - 
 UNE-  P 


 Simple 
 Res 
 & 
 Bus 


 98.05% 
 95.00% 
 97.25% 
 95.00% 
 98.82% 
 95.00% 
 97.09% 
 95.00% 
 88.68% 
 95.00% 


 5 
 - 
 16 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 UNE-  P 
 Complex 


 Bus 
 (1-  200 


 Lines) 


 98.85% 
 94.00% 
 97.54% 
 94.00% 
 96.55% 
 94.00% 
 99.31% 
 94.00% 
 97.04% 
 94.00% 


 5 
 - 
 17 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 UNE-  P 
 Complex 


 Bus 
 (> 
 200 


 Lines) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 18 


 % 
 FOCs 


 Returned 


 w/  in 
 6 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 UNE 


 xDSL 
 Cpbl 
 Lp 
 (1-  19 


 Lps) 
 < 
 6 
 Hrs 


 99.29% 
 95.00% 
 99.83% 
 95.00% 
 99.77% 
 95.00% 
 99.73% 
 95.00% 
 99.52% 
 95.00% 


 5 
 - 
 19 


 % 
 FOCs 


 Returned 


 w/  in 
 14 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 UNE 
 xDSL 


 Cpbl 
 Lp 
 (>  19 


 Lps) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 20 


 % 
 FOCs 


 Returned 


 w/  in 
 6 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Line 


 Sharing 
 (1-  49 
 Lps) 


 100% 
 95.00% 


 98.82% 
 95.00% 
 99.29% 
 95.00% 
 99.79% 
 95.00% 
 99.38% 
 95.00% 


 B-  6 
6
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 5 
 - 
 21 


 % 
 FOCs 


 Returned 


 w/  in 
 14 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 Line 
 Sharing 


 (>  49 
 Lps) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 22 


 % 
 FOCs 


 Returned 


 w/  in 
 5 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Man 


 Prcsd 
 - 
 Simple 


 Res 
 & 
 Bus-  LNP 


 Only 
 (1-  19 


 Lines) 


 98.73% 
 95.00% 
 97.95% 
 95.00% 
 98.96% 
 95.00% 
 98.34% 
 95.00% 
 92.75% 
 95.00% 


 5 
 - 
 23 


 % 
 FOCs 


 Returned 


 w/  in 
 2 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Elec 


 Prcsd 
 - 
 Simple 


 Res 
 & 
 Bus-  LNP 


 Only 
 (1-  19 


 Lines) 


 100% 
 95.00% 


 100% 
 95.00% 


 99.81% 
 95.00% 
 99.32% 
 95.00% 
 95.72% 
 95.00% 


 5 
 - 
 24 


 % 
 FOCs 


 Returned 


 w/  in 
 5 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Man 


 Prcsd 
 - 
 LNP 


 w/  Loop 


 (1-  19 
 Loops) 


 99.31% 
 95.00% 
 99.08% 
 95.00% 
 99.37% 
 95.00% 
 94.70% 
 95.00% 
 92.93% 
 95.00% 


 5 
 - 
 25 


 % 
 FOCs 


 Returned 


 w/  in 
 2 
 Bus 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 
 Elec 


 Prcsd 
 - 
 LNP 


 w/  Loop 


 (1-  19 
 Loops) 


 99.82% 
 95.00% 
 97.50% 
 95.00% 
 98.78% 
 95.00% 
 97.48% 
 95.00% 
 95.28% 
 95.00% 


 5 
 - 
 26 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 Simple 
 Res 
 & 
 Bus 


 - 
 LNP 


 Only 


 (>  19 
 Lines) 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 5 
 - 
 27 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 LNP 
 w/  Loop 


 (>  19 
 Loops) 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 de 


 5 
 - 
 28 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 LNP 
 Complex 


 Bus 
 (1 
 - 
 19 


 Lines) 


 99.03% 
 94.00% 


 100% 
 94.00% 


 99.02% 
 94.00% 
 99.43% 
 94.00% 


 100% 
 94.00% 


 5 
 - 
 29 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 LNP 
 Complex 


 Bus 
 (>  19 


 Lines) 


 100% 
 94.00% 


 100% 
 94.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 30 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Elec 


 Sub 
 Req 


 - 


 LNP 
 Complex 


 Bus 
 (50+ 
 Lines)* 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 31 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 Simple 
 Res 
 & 
 Bus 


 98.90% 
 95.00% 
 99.42% 
 95.00% 
 98.53% 
 95.00% 
 90.48% 
 95.00% 


 100% 
 95.00% 


 5 
 - 
 32 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 Complex 
 Bus 
 (1 
 - 
 200 


 Lines) 


 50.00% 
 94.00% 
 90.00% 
 94.00% 
 93.75% 
 94.00% 
 95.24% 
 94.00% 
 90.91% 
 94.00% 


 5 
 - 
 33 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 Complex 
 Bus 
 (> 
 200 


 Lines) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 34 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 UNE 
 Loop 


 (1 
 - 
 49 


 Loops) 


 100% 
 95.00% 


 50.00% 
 95.00% 


 100% 
 95.00% 


 75.00% 
 95.00% 


 100% 
 95.00% 


 abcde 


 5 
 - 
 35 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 UNE 
 Loop 
 (>= 
 49 
 Loops) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 36 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 Switch 
 Ports 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 100% 
 95.00% 


 e 


 5 
 - 
 37 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 CIA 
 Centrex 


 (1-  200 
 Lines) 


 66.67% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 abcde 


 5 
 - 
 38 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 CIA 
 Centrex 


 (> 
 200 


 Lines) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 B-  7 
7
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 5 
 - 
 39 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 UNE 
 P 
 Simple 


 Res 
 & 
 Bus 


 98.23% 
 95.00% 
 99.31% 
 95.00% 
 99.53% 
 95.00% 
 99.58% 
 95.00% 


 100% 
 95.00% 


 5 
 - 
 40 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 UNE 
 P 
 Complex 


 Bus 
 (1-  200 


 Lines) 


 80.00% 
 94.00% 
 88.89% 
 94.00% 


 100% 
 94.00% 


 66.67% 
 94.00% 
 33.33% 
 94.00% 
 abcde 


 5 
 - 
 41 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 UNE 
 P 
 Complex 


 Bus 
 (> 
 200 


 Lines) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 42 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 UNE 
 xDSL 


 Cpbl 
 Lp 
 (1-  49 


 Lps) 


 100% 
 95.00% 


 100% 
 94.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 ab 


 5 
 - 
 43 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 UNE 
 xDSL 


 Cpbl 
 Lp 
 (>  49 


 Lps) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 44 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 Line 
 Sharing 


 (1-  49 
 Lps) 


 0.00% 
 95.00% 


 100% 
 94.00% 


 100% 
 94.00% 


 100% 
 94.00% 


 100% 
 94.00% 


 bcde 


 5 
 - 
 45 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 Line 
 Sharing 


 (>  49 
 Lps) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 46 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 Simple 
 Res 
 & 
 Bus 


 - 
 LNP 


 Only 


 (1 
 - 
 19 


 Lines) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 100% 
 95.00% 


 n/  a 
 n/  a 


 d 


 5 
 - 
 47 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 LNP 
 w/  Loop 


 (1-  19 
 Loops) 


 n/  a 
 n/  a 
 100% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 b 


 5 
 - 
 48 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 Simple 
 Res 
 & 
 Bus 


 - 
 LNP 


 Only 


 (>  19 
 Lines) 


 100% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 a 


 5 
 - 
 49 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 LNP 
 w/  Loop 


 (>  19 
 Loops) 


 n/  a 
 n/  a 
 100% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 b 


 5 
 - 
 50 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 LNP 
 Complex 


 Bus 
 (1-  19 


 Lines) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 51 


 % 
 FOCs 


 Returned 


 w/  in 
 48 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 LNP 
 Complex 


 Bus 
 (>  19 


 Lines) 


 n/  a 
 n/  a 
 100% 
 94.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 b 


 5 
 - 
 52 


 % 
 FOCs 


 Returned 


 w/  in 
 24 
 Clock 


 Hrs 
 - 
 Man 


 Sub 
 Req 


 - 


 LNP 
 Complex 


 Bus 
 (50+ 
 Lines)* 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 5 
 - 
 53 


 % 
 FOCs 


 Returned 


 w/  in 
 6 
 Days 


 - 
 Man 


 & 
 Elec 


 Sub 
 Req 


 - 


 Interconnection 
 Trunks 
 (<  5 
 DS1) 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 e 


 5 
 - 
 54 


 % 
 FOCs 


 Returned 


 w/  in 
 8 
 Days-  Man 


 & 
 Elec 


 Sub 
 Req- 


 Interconnection 
 Trunks 
 (>= 
 5 
 DS1) 


 97.96% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 7.1 
 - 
 01 


 % 
 Mechanized 


 Completions 
 Returned 
 w/  in 
 One 
 Day 
 Of 


 Work 
 Completion 


 - 
 Resale 


 99.47% 
 97.00% 
 99.39% 
 97.00% 
 99.48% 
 97.00% 
 99.19% 
 97.00% 
 99.26% 
 97.00% 


 7.1 
 - 
 02 


 % 
 Mechanized 


 Completions 
 Returned 
 w/  in 
 One 
 Day 
 Of 


 Work 
 Completion 


 - 
 UNE 


 99.28% 
 97.00% 
 99.05% 
 97.00% 
 99.45% 
 97.00% 
 99.02% 
 97.00% 
 99.32% 
 97.00% 


 7.1 
 - 
 03 


 % 
 Mechanized 


 Completions 
 Returned 
 w/  in 
 One 
 Day 
 Of 


 Work 
 Completion 


 - 
 UNE-  P 


 99.79% 
 97.00% 
 99.66% 
 97.00% 
 99.66% 
 97.00% 
 99.50% 
 97.00% 
 99.73% 
 97.00% 


 B-  8 
8
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 7.1 
 - 
 04 


 % 
 Mechanized 


 Completions 
 Returned 
 w/  in 
 One 
 Day 
 Of 


 Work 
 Completion 


 - 
 LNP 


 Only 


 96.00% 
 97.00% 
 98.47% 
 97.00% 
 97.72% 
 97.00% 
 97.47% 
 97.00% 
 97.24% 
 97.00% 


 9 
 - 
 01 


 % 
 Rejects 


 - 
 CLEC 


 Caused 


 Rejects 


 16.86% 
 n/  a 
 14.38% 


 n/  a 
 16.92% 


 n/  a 
 18.27% 


 n/  a 
 15.18% 


 n/  a 


 9 
 - 
 02 


 % 
 Rejects 


 - 
 SBC/  Ameritech 


 Caused 
 Rejects 
 (Re-  flowed 


 Orders) 


 0.23% 
 n/  a 
 0.21% 


 n/  a 
 0.20% 


 n/  a 
 0.14% 


 n/  a 
 0.16% 


 n/  a 


 10 
 - 
 01 


 % 
 Mechanized 


 Rejects 
 Returned 


 w/  in 
 1 
 Hour 


 of 
 Receipt 


 of 
 Reject 


 in 
 MOR 


 98.84% 
 97.00% 
 99.93% 
 97.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.1 
 - 
 01 


 % 
 Mechanized 


 Rejects 
 Returned 


 w/  in 
 1 
 Hour 


 of 
 Receipt 


 of 
 Order 


 96.56% 
 97.00% 
 94.37% 
 97.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.2 
 - 
 01 


 % 
 Manual 


 Rejects 
 Received 


 Electronically 


 & 
 Returned 


 w/  in 
 5 
 Hrs 


 91.33% 
 97.00% 
 93.07% 
 97.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.3 
 - 
 01 


 % 
 Manual 


 Rejects 
 Received 


 Manually 
 & 
 Returned 


 w/  in 
 5 


 Hrs 


 73.68% 
 97.00% 
 68.31% 
 97.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.4 
 - 
 01 


 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 
 - 
 POTS 


 - 
 Res 


 - 
 FW 


 3.98% 


 1.55% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.4 
 - 
 02 


 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 
 - 
 POTS 


 - 
 Res 


 - 
 No 


 FW 


 1.52% 
 0.04% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.4 
 - 
 03 


 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 
 - 
 POTS 


 - 
 Bus 


 - 
 FW 


 7.69% 


 1.28% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.4 
 - 
 04 


 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 
 - 
 POTS 


 - 
 Bus 


 - 
 No 


 FW 


 1.53% 
 0.03% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.4 
 - 
 05 


 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 
 - 
 Resale 


 Specials 


 - 


 FW 


 0.00% 
 n/  a 
 0.00% 


 5.00% 
 2.67% 
 5.00% 
 2.86% 
 5.00% 
 5.17% 
 5.00% 


 10.4 
 - 
 06 


 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 
 - 
 Resale 


 Specials 


 - 


 No 
 FW 


 0.00% 
 n/  a 
 0.80% 


 5.00% 
 4.00% 
 5.00% 
 5.52% 
 5.00% 
 2.89% 
 5.00% 


 a 


 10.4 
 - 
 07 


 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 
 - 
 Unbundled 


 Loops 


 with 
 LNP 


 0.44% 
 1.45% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.4 
 - 
 08 


 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 
 - 
 Unbundled 


 Loops 


 without 
 LNP 


 2.02% 
 1.45% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.4 
 - 
 09 


 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 
 - 
 Unbundled 


 Local 


 Switching 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 10.4 
 - 
 10 


 % 
 of 
 Orders 


 Given 
 Jeopardy 


 Notices 
 - 
 UNE-  Ps 


 0.28% 
 0.22% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 11 
 - 
 01 


 Mean 


 Time 
 to 
 Return 


 Mechanized 


 Rejects 
 (Hrs) 


 0.26 
 n/  a 
 0.21 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 11.1 
 - 
 01 


 Mean 


 Time 
 to 
 Return 


 Manual 
 Rejects 
 that 
 are 
 Received 


 via 
 an 
 Electronic 


 Interface 
 (Hrs) 


 3.15 
 5.00 
 3.26 
 5.00 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 11.2 
 - 
 01 


 Mean 


 Time 
 to 
 Return 


 Manual 
 Rejects 
 that 
 are 
 Received 


 thru 
 the 
 Manual 


 Process 


 (Hrs) 


 4.09 
 5.00 
 4.28 
 5.00 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 12 
 - 
 01 


 Mechanized 


 Provisioning 
 Accuracy 


 98.11% 
 98.01% 
 98.44% 
 98.71% 
 98.20% 
 99.77% 
 98.17% 
 98.66% 
 97.92% 
 97.13% 


 B-  9 
9
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 13 
 - 
 01 


 Order 


 Process 


 % 
 Flow 


 Through 


 - 
 UNE 


 Loops 


 97.13% 
 95.00% 
 94.16% 
 95.00% 
 95.22% 
 95.00% 
 97.08% 
 95.00% 
 96.71% 
 95.00% 


 13 
 - 
 02 


 Order 


 Process 


 % 
 Flow 


 Through 


 - 
 Resale 


 91.01% 
 97.87% 
 88.82% 
 97.64% 
 90.13% 
 96.11% 
 90.75% 
 97.28% 
 87.98% 
 98.05% 


 13 
 - 
 03 


 Order 


 Process 


 % 
 Flow 


 Through 


 - 
 UNE-  P 


 94.12% 
 97.87% 
 96.04% 
 97.64% 
 96.58% 
 96.11% 
 96.72% 
 97.28% 
 97.16% 
 98.05% 


 13 
 - 
 04 


 Order 


 Process 


 % 
 Flow 


 Through 


 - 
 LNP 


 91.94% 
 97.87% 
 96.09% 
 97.64% 
 97.90% 
 96.11% 
 97.44% 
 97.28% 
 96.95% 
 98.05% 


 13 
 - 
 05 


 Order 


 Process 


 % 
 Flow 


 Through 


 - 
 LSNP 


 98.93% 
 97.87% 
 98.23% 
 97.64% 
 83.60% 
 96.11% 
 93.90% 
 97.28% 
 97.81% 
 98.05% 


 13 
 - 
 06 


 Order 


 Process 


 % 
 Flow 


 Through 


 - 
 Line 


 Sharing 


 97.12% 
 97.87% 
 96.86% 
 97.64% 
 97.46% 
 96.11% 
 92.91% 
 97.28% 
 90.17% 
 98.05% 


 MI 
 9 
 - 
 01 


 % 
 Missing 


 FOCs 
 - 
 Resale 


 0.05% 
 n/  a 
 0.03% 


 n/  a 
 0.04% 


 n/  a 
 0.05% 


 n/  a 
 0.00% 


 n/  a 


 MI 
 9 
 - 
 02 


 % 
 Missing 


 FOCs 
 - 
 UNE 


 (Loops, 


 LNP, 
 & 
 LSNP) 


 0.00% 
 n/  a 
 0.09% 


 n/  a 
 0.13% 


 n/  a 
 0.02% 


 n/  a 
 0.02% 


 n/  a 


 MI 
 9 
 - 
 03 


 % 
 Missing 


 FOCs 
 - 
 UNE-  P 


 0.28% 
 n/  a 
 0.27% 


 n/  a 
 0.36% 


 n/  a 
 0.02% 


 n/  a 
 0.01% 


 n/  a 


 MI 
 13 
 - 
 01 


 % 
 Loss 


 Notifications 


 w/  in 
 1 
 Hour 


 of 
 Service 


 Order 


 Completion 
 - 
 Resale 


 83.72% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 MI 
 13 
 - 
 0  2 


 % 
 Loss 


 Notifications 


 w/  in 
 1 
 Hour 


 of 
 Service 


 Order 


 Completion 
 - 
 UNE 


 Loops 


 95.65% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 MI 
 13 
 - 
 0  3 


 % 
 Loss 


 Notifications 


 w/  in 
 1 
 Hour 


 of 
 Service 


 Order 


 Completion 
 - 
 LNP 


 88.14% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 MI 
 13 
 - 
 0  4 


 % 
 Loss 


 Notifications 


 w/  in 
 1 
 Hour 


 of 
 Service 


 Order 


 Completion 
 - 
 UNE 


 P 


 87.77% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 MI 
 13 
 - 
 0  5 


 % 
 Mechanized 


 Line 
 Loss 
 Notifications 


 Returned 
 Within 


 1 
 Day 


 of 
 Work 


 Completion--  All 


 n/  a 
 n/  a 
 99.46% 


 97.00% 
 98.49% 
 97.00% 
 97.69% 
 97.00% 
 99.01% 
 97.00% 


 MI 
 13 
 - 
 0  6 


 % 
 Mechanized 


 Line 
 Loss 
 Notifications 


 Returned 
 Within 


 1 
 Day 


 of 
 Work 


 Completion--  SBC 


 Winback 


 n/  a 
 n/  a 
 99.95% 


 97.00% 
 99.91% 
 97.00% 
 99.69% 
 97.00% 
 99.64% 
 97.00% 


 MI 
 13 
 - 
 0  7 


 % 
 Mechanized 


 Line 
 Loss 
 Notifications 


 Returned 
 Within 


 1 
 Day 


 of 
 Work 


 Completion--  CLEC- 


 to-  CLEC 


 n/  a 
 n/  a 
 99.11% 


 97.00% 
 97.34% 
 97.00% 
 96.32% 
 97.00% 
 98.64% 
 97.00% 


 MI 
 13.1 


 - 
 0 
 Average 


 Delays 
 Days 
 for 
 Mechanized 


 Line 
 Loss 


 Notifications--  All 


 n/  a 
 n/  a 
 5.53 


 4.00 
 8.82 
 4.00 
 10.50 


 4.00 
 6.14 
 4.00 


 MI 
 13.1 


 - 
 0 
 Average 


 Delay 
 Days 
 for 
 Mechanized 


 Line 
 Loss 


 Notifications--  SBC 
 Winback 


 n/  a 
 n/  a 
 33.75 


 4.00 
 4.56 
 4.00 
 11.73 


 4.00 
 3.61 
 4.00 


 b 


 MI 
 13.1 


 - 
 0 
 Average 


 Delay 
 Days 
 for 
 Mechanized 


 Line 
 Loss 


 Notifications--  CLEC- 
 to-  CLEC 


 n/  a 
 n/  a 
 4.37 


 4.00 
 8.94 
 4.00 
 10.43 


 4.00 
 6.56 
 4.00 


 Provisioning  27  -  01  Mean  Installation 
 Interval 
 - 
 POTS 


 - 
 Res 


 - 
 FW 


 (Days) 


 1.55 
 2.67 
 1.80 
 2.62 
 2.33 
 2.95 
 1.96 
 2.82 
 1.29 
 2.78 


 27 
 - 
 02 


 Mean 


 Installation 


 Interval 
 - 
 POTS 


 - 
 Res 


 - 
 No 


 FW 
 (Days) 


 0.20 
 1.01 
 0.25 
 1.03 
 0.16 
 1.05 
 0.18 
 1.19 
 0.20 
 1.16 


 27 
 - 
 03 


 Mean 


 Installation 


 Interval 
 - 
 POTS 


 - 
 Bus 


 - 
 FW 


 (Days) 


 2.19 
 2.47 
 2.70 
 2.64 
 2.71 
 3.09 
 2.93 
 3.02 
 2.22 
 3.07 


 27 
 - 
 04 


 Mean 


 Installation 


 Interval 
 - 
 POTS 


 - 
 Bus 


 - 
 No 


 FW 
 (Days) 


 0.17 
 0.75 
 0.12 
 0.75 
 0.06 
 0.81 
 0.10 
 0.73 
 0.13 
 0.70 


 27 
 - 
 05 


 Mean 


 Installation 


 Interval 
 - 
 UNE-  P 


 - 
 Res 


 - 
 FW 


 (Days) 


 2.24 
 2.67 
 2.30 
 2.62 
 2.73 
 2.95 
 2.79 
 2.82 
 2.70 
 2.78 


 B-  10 
10
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 27 
 - 
 06 


 Mean 


 Installation 


 Interval 
 - 
 UNE-  P 


 - 
 Res 


 - 
 No 


 FW 
 (Days) 


 0.32 
 1.01 
 0.31 
 1.03 
 0.33 
 1.05 
 0.35 
 1.19 
 0.30 
 1.16 


 27 
 - 
 07 


 Mean 


 Installation 


 Interval 
 - 
 UNE-  P 


 - 
 Bus 


 - 
 FW 


 (Days) 


 2.19 
 2.47 
 2.19 
 2.64 
 2.26 
 3.09 
 2.16 
 3.02 
 2.59 
 3.07 


 27 
 - 
 08 


 Mean 


 Installation 


 Interval 
 - 
 UNE-  P 


 - 
 Bus 


 - 
 No 


 FW 
 (Days) 


 0.30 
 0.75 
 0.42 
 0.75 
 0.34 
 0.81 
 0.18 
 0.73 
 0.20 
 0.70 


 27 
 - 
 09 


 Mean 


 Installation 


 Interval 
 - 
 POTS 


 - 
 CIA 


 Centrex 


 - 
 FW 


 (Days) 


 0.00 
 2.05 
 0.00 
 2.31 
 0.00 
 2.83 
 0.00 
 2.81 
 0.00 
 2.98 


 27 
 - 
 10 


 Mean 


 Installation 


 Interval 
 - 
 POTS 


 - 
 CIA 


 Centrex 


 - 
 No 


 FW 
 (Days) 


 3.00 
 4.00 
 0.00 
 4.00 
 0.00 
 4.00 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 abc 


 28 
 - 
 01 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 - 
 POTS 


 - 
 Res 


 - 
 FW 


 99.91% 
 97.43% 
 99.83% 
 98.09% 
 99.82% 
 98.50% 
 99.82% 
 98.83% 


 100% 
 99.04% 


 28 
 - 
 02 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 - 
 POTS 


 - 
 Res 


 - 
 No 


 FW 


 98.67% 
 97.00% 
 97.11% 
 97.00% 
 98.47% 
 97.00% 
 98.18% 
 97.00% 
 97.46% 
 97.00% 


 28 
 - 
 03 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 - 
 POTS 


 - 
 Bus 


 - 
 FW 


 97.26% 
 98.89% 
 92.65% 
 98.92% 


 100% 
 98.95% 


 98.53% 
 99.20% 
 98.51% 
 99.22% 


 28 
 - 
 04 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 - 
 POTS 


 - 
 Bus 


 - 
 No 


 FW 


 91.57% 
 97.00% 
 94.73% 
 97.00% 
 91.74% 
 97.00% 
 90.81% 
 97.00% 
 92.18% 
 97.00% 


 28 
 - 
 05 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 - 
 UNE-  P 


 - 
 Res 


 - 
 FW 


 99.64% 
 97.43% 
 99.78% 
 98.09% 
 99.68% 
 98.50% 
 99.71% 
 98.83% 
 99.47% 
 99.04% 


 28 
 - 
 06 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 - 
 UNE-  P 


 - 
 Res 


 - 
 No 


 FW 


 99.30% 
 97.00% 
 99.19% 
 97.00% 
 99.33% 
 97.00% 
 99.42% 
 97.00% 
 99.36% 
 97.00% 


 28 
 - 
 07 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 - 
 UNE-  P 


 - 
 Bus 


 - 
 FW 


 98.07% 
 98.89% 
 98.14% 
 98.92% 
 98.64% 
 98.95% 
 98.33% 
 99.20% 
 98.53% 
 99.22% 


 28 
 - 
 08 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 - 
 UNE-  P 


 - 
 Bus 


 - 
 No 


 FW 


 96.96% 
 97.00% 
 97.72% 
 97.00% 
 97.52% 
 97.00% 
 97.16% 
 97.00% 
 96.83% 
 97.00% 


 28 
 - 
 09 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 - 
 POTS 


 - 
 CIA 


 Centrex 


 - 
 FW 


 0.00% 
 99.36% 


 0.00% 
 99.12% 


 0.00% 
 99.53% 


 0.00% 
 99.64% 


 0.00% 
 99.61% 


 28 
 - 
 10 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Date 


 - 
 POTS 


 - 
 CIA 


 Centrex 


 - 
 No 


 FW 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 abc 


 28 
 - 
 11 


 % 
 Installs 


 Completed 


 w/  in 
 Customer 


 Requested 


 Due 


 Date 
 - 
 UNE-  P 


 - 
 Projects 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 98.48% 
 95.00% 


 100% 
 95.00% 


 29 
 - 
 01 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 POTS 


 - 


 Res 
 - 
 FW 


 1.06% 
 4.48% 
 0.16% 
 1.55% 
 0.21% 
 1.20% 
 0.17% 
 0.99% 
 0.00% 
 0.77% 


 29 
 - 
 02 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 POTS 


 - 


 Res 
 - 
 No 


 FW 


 0.10% 
 n/  a 
 0.00% 


 3.00% 
 0.00% 
 3.00% 
 0.00% 
 3.00% 
 0.05% 
 3.00% 


 29 
 - 
 03 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 POTS 


 - 


 Bus 
 - 
 FW 


 3.53% 
 2.85% 
 5.43% 
 0.93% 
 0.00% 
 0.93% 
 1.10% 
 0.68% 
 1.27% 
 0.70% 


 B-  11 
11
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 29 
 - 
 04 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 POTS 


 - 


 Bus 
 - 
 No 


 FW 


 0.00% 
 n/  a 
 0.31% 


 3.00% 
 0.00% 
 3.00% 
 1.97% 
 3.00% 
 0.00% 
 3.00% 


 29 
 - 
 05 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 UNE-  P 


 - 


 Res 
 - 
 FW 


 0.92% 
 4.48% 
 0.22% 
 1.55% 
 0.33% 
 1.20% 
 0.23% 
 0.99% 
 0.40% 
 0.77% 


 29 
 - 
 06 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 UNE-  P 


 - 


 Res 
 - 
 No 


 FW 


 0.09% 
 n/  a 
 0.04% 


 3.00% 
 0.04% 
 3.00% 
 0.03% 
 3.00% 
 0.03% 
 3.00% 


 29 
 - 
 07 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 UNE-  P 


 - 


 Bus 
 - 
 FW 


 3.20% 
 2.85% 
 1.56% 
 0.93% 
 1.11% 
 0.93% 
 1.54% 
 0.68% 
 1.20% 
 0.70% 


 29 
 - 
 08 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 UNE-  P 


 - 


 Bus 
 - 
 No 


 FW 


 0.36% 
 n/  a 
 0.12% 


 3.00% 
 0.11% 
 3.00% 
 0.15% 
 3.00% 
 0.06% 
 3.00% 


 35 
 - 
 01 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Install 


 - 
 POTS 


 - 
 Res 


 - 


 FW 


 1.58% 
 9.90% 
 1.64% 
 10.57% 


 1.67% 
 10.55% 


 2.05% 
 10.01% 


 2.41% 
 12.12% 


 35 
 - 
 02 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Install 


 - 
 POTS 


 - 
 Res 


 - 


 No 
 FW 


 5.58% 
 4.76% 
 6.59% 
 5.15% 
 4.52% 
 6.18% 
 3.43% 
 5.83% 
 3.74% 
 6.26% 


 35 
 - 
 03 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Install 


 - 
 POTS 


 - 
 Bus 


 - 


 FW 


 16.47% 
 5.61% 
 16.30% 


 5.92% 
 12.75% 


 5.84% 
 16.48% 


 5.93% 
 10.13% 


 7.47% 


 35 
 - 
 04 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Install 


 - 
 POTS 


 - 
 Bus 


 - 


 No 
 FW 


 2.94% 
 3.23% 
 1.46% 
 4.20% 
 4.26% 
 3.99% 
 4.44% 
 3.71% 
 5.48% 
 4.02% 


 35 
 - 
 05 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Install 


 - 
 UNE-  P 


 Res 
 - 


 FW 


 4.08% 
 9.90% 
 6.53% 
 10.57% 


 7.94% 
 10.55% 


 8.10% 
 10.01% 


 7.53% 
 12.12% 


 35 
 - 
 06 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Install 


 - 
 UNE-  P 


 Res 
 - 


 No 
 FW 


 1.24% 
 4.76% 
 1.52% 
 5.15% 
 2.02% 
 6.18% 
 1.59% 
 5.83% 
 1.55% 
 6.26% 


 35 
 - 
 07 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Install 


 - 
 UNE-  P 


 Bus 
 - 


 FW 


 7.99% 
 5.61% 
 7.50% 
 5.92% 
 7.42% 
 5.84% 
 10.19% 


 5.93% 
 11.62% 


 7.47% 


 35 
 - 
 08 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Install 


 - 
 UNE-  P 


 Bus 
 - 


 No 
 FW 


 1.53% 
 3.23% 
 2.13% 
 4.20% 
 3.47% 
 3.99% 
 3.26% 
 3.71% 
 2.67% 
 4.02% 


 43 
 - 
 01 


 Avg 
 Installation 


 Interval 
 - 
 Design 


 - 
 Resold 


 Specials 


 - 


 DDS 
 (days) 


 6.96 
 5.18 
 2.00 
 7.70 
 0.00 
 8.00 
 5.00 
 10.00 


 9.00 
 9.33 
 bde 


 43 
 - 
 02 


 Avg 
 Installation 


 Interval 
 - 
 Design 


 - 
 Resold 


 Specials 


 - 


 DS1 
 (days) 


 6.67 
 10.70 


 7.86 
 10.58 


 9.00 
 9.75 
 7.63 
 10.38 


 7.00 
 9.47 
 abce 


 43 
 - 
 03 


 Avg 
 Installation 


 Interval 
 - 
 Design 


 - 
 Resold 


 Specials 


 - 


 DS3 
 (days) 


 0.00 
 18.77 


 0.00 
 14.88 


 0.00 
 12.59 


 0.00 
 15.94 


 0.00 
 17.93 


 43 
 - 
 04 


 Avg 
 Installation 


 Interval 
 - 
 Design 


 - 
 Resold 


 Specials 


 - 


 VGPL 
 (days) 


 6.43 
 6.18 
 5.12 
 8.55 
 5.37 
 8.79 
 8.67 
 8.04 
 5.50 
 7.04 


 43 
 - 
 05 


 Avg 
 Installation 


 Interval 
 - 
 Design 


 - 
 Resold 


 Specials 


 - 


 ISDN 
 BRI 
 (days) 


 0.00 
 12.47 


 0.00 
 12.30 


 0.00 
 14.08 


 0.00 
 11.84 


 7.00 
 14.45 


 e 


 43 
 - 
 06 


 Avg 
 Installation 


 Interval 
 - 
 Design 


 - 
 Resold 


 Specials 


 - 


 ISDN 
 PRI 
 (days) 


 10.00 
 12.46 
 10.00 
 12.16 


 7.00 
 13.39 


 0.00 
 11.41 


 0.00 
 11.67 


 abc 


 B-  12 
12
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 43 
 - 
 07 


 Avg 
 Installation 


 Interval 
 - 
 Design 


 - 
 UNE 


 Loop 


 & 
 Port 


 - 


 ISDN 
 BRI 
 (days) 


 0.00 
 4.04 
 0.00 
 3.99 
 0.00 
 4.04 
 1.00 
 3.89 
 5.33 
 5.15 
 cde 


 43 
 - 
 08 


 Avg 
 Installation 


 Interval-  Design- 


 UNE 
 Loop 


 & 
 Port-  ISDN 


 PRI 
 (days) 


 8.00 
 12.46 


 12.00 
 12.16 
 14.13 
 13.39 
 12.75 
 11.41 
 13.91 
 11.67 
 abcd 


 43 
 - 
 09 


 Avg 
 Installation 


 Interval 
 - 
 Design 


 - 
 UNE 


 Loop 


 & 
 Port 


 - 


 Other 
 Combinations 


 (days) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 43 
 - 
 10 


 Avg 
 Installation 


 Interval 
 - 
 Design 


 - 
 Resold 


 Specials 


 - 


 Other 
 Services 


 Avail 
 for 
 Resale 


 (days) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 44 
 - 
 01 


 % 
 Installs 


 Completed 


 w/  in 
 Cust 


 Req 
 DD 
 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 DDS 


 0.00% 
 100% 
 0.00% 


 100% 
 0.00% 


 100% 
 0.00% 


 100% 
 0.00% 


 100% 


 44 
 - 
 02 


 % 
 Installs 


 Completed 


 w/  in 
 Cust 


 Req 
 DD 
 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 DS1 


 100% 
 93.53% 


 100% 
 97.18% 


 100% 
 97.87% 


 100% 
 97.67% 


 100% 
 96.36% 


 abcde 


 44 
 - 
 03 


 % 
 Installs 


 Completed 


 w/  in 
 Cust 


 Req 
 DD 
 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 DS3 


 0.00% 
 100% 
 0.00% 


 100% 
 0.00% 


 100% 
 0.00% 


 100% 
 0.00% 


 100% 


 44 
 - 
 04 


 % 
 Installs 


 Completed 


 w/  in 
 Cust 


 Req 
 DD 
 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 VGPL 


 0.00% 
 99.47% 


 0.00% 
 99.46% 


 0.00% 
 100% 
 0.00% 


 100% 
 100% 
 100% 


 e 


 44 
 - 
 05 


 % 
 Installs 


 Completed 


 w/  in 
 Cust 


 Req 
 DD 
 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 ISDN 


 BRI 


 0.00% 
 100% 
 0.00% 


 100% 
 0.00% 
 76.47% 


 0.00% 
 85.71% 


 0.00% 
 87.50% 


 44 
 - 
 06 


 % 
 Installs 


 Completed 


 w/  in 
 Cust 


 Req 
 DD 
 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 ISDN 


 PRI 


 100% 
 100% 
 100% 
 90.91% 


 100% 
 90.91% 


 0.00% 
 97.01% 


 0.00% 
 75.90% 


 abc 


 44 
 - 
 07 


 % 
 Installs 


 Completed 


 w/  in 
 Cust 


 Req 
 DD-  UNE 


 Loop 
 & 


 Port-  ISDN 
 BRI 


 0.00% 
 94.76% 


 0.00% 
 97.67% 


 0.00% 
 98.91% 


 0.00% 
 98.95% 


 100% 
 98.91% 


 e 


 44 
 - 
 08 


 % 
 Installs 


 Completed 


 w/  in 
 Cust 


 Req 
 DD-  UNE 


 Loop 
 & 


 Port-  ISDN 
 PRI 


 100% 
 100% 
 100% 
 90.91% 


 100% 
 90.91% 


 100% 
 97.01% 


 64.29% 
 75.90% 


 abcd 


 44 
 - 
 09 


 % 
 Installs 


 Completed 


 w/  in 
 Cust 


 Req 
 DD 
 - 
 Design 


 - 
 UNE 


 Loop 
 & 
 Port 


 - 
 Other 


 Combinations 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 44 
 - 
 10 


 % 
 Installs 


 Completed 


 w/  in 
 Cust 


 Req 
 DD 
 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 Other 


 Svcs 
 Avail 
 for 
 Resale 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 45 
 - 
 01 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 DDS 


 0.00% 
 5.13% 
 0.00% 
 0.00% 
 0.00% 
 3.70% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 


 d 


 45 
 - 
 02 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 DS1 


 0.00% 
 8.37% 
 0.00% 
 3.46% 
 0.00% 
 4.19% 
 25.00% 


 3.08% 
 0.00% 
 4.24% 
 abcde 


 45 
 - 
 03 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 DS3 


 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 


 e 


 45 
 - 
 04 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 VGPL 


 0.00% 
 0.57% 
 0.00% 
 0.86% 
 0.00% 
 0.17% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 acde 


 45 
 - 
 05 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 ISDN 


 BRI 


 0.00% 
 0.00% 
 0.00% 
 0.00% 
 0.00% 
 11.32% 


 0.00% 
 3.45% 
 0.00% 
 6.25% 


 e 


 B-  13 
13
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 45 
 - 
 06 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 ISDN 


 PRI 


 0.00% 
 0.00% 
 0.00% 
 4.55% 
 0.00% 
 2.53% 
 0.00% 
 1.68% 
 0.00% 
 17.39% 


 ab 


 45 
 - 
 07 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates 


 - 
 Design 


 - 


 UNE 
 Loop 


 & 
 Port 


 - 
 ISDN 


 BRI 


 0.00% 
 2.54% 
 0.00% 
 1.23% 
 0.00% 
 0.84% 
 0.00% 
 0.75% 
 0.00% 
 0.74% 


 cde 


 45 
 - 
 08 


 % 
 SBC/  Ameritech 


 Caused 
 Missed 
 Due 
 Dates-  Design- 


 UNE 
 Loop 


 & 
 Port-  ISDN 


 PRI 


 0.00% 
 0.00% 
 0.00% 
 4.55% 
 0.00% 
 2.53% 
 0.00% 
 1.68% 
 33.33% 
 17.39% 


 b 


 46 
 - 
 01 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Installation 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 DDS 


 17.86% 
 5.26% 
 0.00% 
 10.26% 


 0.00% 
 15.38% 


 0.00% 
 3.23% 
 0.00% 
 42.86% 


 d 


 46 
 - 
 02 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Installation 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 DS1 


 0.00% 
 13.33% 


 0.00% 
 8.43% 
 0.00% 
 10.78% 


 0.00% 
 14.44% 
 50.00% 
 10.59% 
 abcde 


 46 
 - 
 03 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Installation 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 DS3 


 0.00% 
 7.69% 
 0.00% 
 2.56% 
 0.00% 
 0.00% 
 0.00% 
 2.94% 
 0.00% 
 0.00% 


 e 


 46 
 - 
 04 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Installation 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 VGPL 


 0.00% 
 1.76% 
 0.00% 
 3.85% 
 0.00% 
 4.03% 
 25.00% 


 4.04% 
 0.00% 
 5.98% 
 acde 


 46 
 - 
 05 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Installation 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 ISDN 


 BRI 


 0.00% 
 30.43% 


 0.00% 
 23.33% 


 0.00% 
 2.04% 
 0.00% 
 38.46% 


 0.00% 
 7.14% 


 e 


 46 
 - 
 06 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Installation 


 - 
 Design 


 - 


 Resold 
 Specials 


 - 
 ISDN 


 PRI 


 0.00% 
 1.96% 
 0.00% 
 5.06% 
 0.00% 
 4.29% 
 0.00% 
 4.63% 
 0.00% 
 4.08% 


 ab 


 46 
 - 
 07 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 of 
 Installation 


 - 
 Design 


 - 


 UNE 
 Loop 


 & 
 Port 


 - 
 ISDN 


 BRI 


 0.00% 
 4.13% 
 0.00% 
 4.06% 
 0.00% 
 5.06% 
 0.00% 
 4.72% 
 0.00% 
 5.65% 


 cde 


 46 
 - 
 08 


 % 
 Trbl 


 Rpts 


 w/  in 
 30 
 Days 


 of 
 Install 


 - 
 Design 


 - 
 UNE 


 Loop 


 & 
 Port 


 - 
 ISDN 


 PRI 


 7.69% 
 1.96% 
 16.67% 


 5.06% 
 0.00% 
 4.29% 
 0.00% 
 4.63% 
 0.00% 
 4.08% 


 b 


 55 
 - 
 01.1 


 Avg 
 Installation 


 Interval 
 - 
 UNE 


 - 
 2 


 Wire 


 Analog 


 (1-  10) 


 (days) 


 2.96 
 3.00 
 2.90 
 3.00 
 3.32 
 3.00 
 3.02 
 3.00 
 2.89 
 3.00 


 55 
 - 
 01.2 


 Avg 
 Installation 


 Interval 
 - 
 UNE 


 - 
 2 


 Wire 


 Analog 


 (11-  20) 


 (days) 


 6.40 
 7.00 
 7.00 
 7.00 
 8.45 
 7.00 
 6.18 
 7.00 
 5.02 
 7.00 


 55 
 - 
 01.3 


 Avg 
 Installation 


 Interval 
 - 
 UNE 


 - 
 2 


 Wire 


 Analog 


 (20+) 


 (days) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 55 
 - 
 02.1 


 Avg 
 Installation 


 Interval 
 - 
 UNE 


 - 
 Digital 


 (1-  10) 
 (days) 


 4.19 
 3.00 
 2.41 
 3.00 
 2.36 
 3.00 
 3.50 
 3.00 
 3.00 
 3.00 


 55 
 - 
 02.2 


 Avg 
 Installation 


 Interval 
 - 
 UNE 


 - 
 Digital 


 (11-  20) 


 (days) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 55 
 - 
 02.3 


 Avg 
 Installation 


 Interval 
 - 
 UNE 


 - 
 Digital 


 (20+) 
 (days) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 55 
 - 
 03 


 Avg 
 Installation 


 Interval 
 - 
 UNE 


 - 
 DS1 


 loop 
 (includes 


 PRI) 


 (days) 


 3.61 
 3.00 
 4.29 
 3.00 
 4.22 
 3.00 
 5.03 
 3.00 
 3.57 
 3.00 


 55 
 - 
 09.1 


 Avg 
 Installation 


 Interval 
 - 
 UNE 


 - 
 Dedicated 


 Transport 
 - 


 DS1 
 (1-  10) 


 (days) 


 2.00 
 3.00 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 a 


 55 
 - 
 10.1 


 Avg 
 Installation 


 Interval 
 - 
 UNE 


 - 
 Dedicated 


 Transport 
 - 


 DS3 
 (1-  10) 


 (days) 


 2.00 
 3.00 


 n/  a 
 n/  a 
 3.00 


 3.00 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 ac 


 B-  14 
14
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 55.2 
 - 
 01.1  Avg 


 Installation 


 Interval 
 for 
 Loop 


 with 
 LNP 


 - 
 CHC 


 - 
 Loop 


 with 
 LNP 


 (1-  10) 


 4.96 
 n/  a 
 5.06 


 n/  a 
 5.20 


 n/  a 
 5.07 


 n/  a 
 4.87 


 n/  a 


 55.2 
 - 
 01.2  Avg 


 Installation 


 Interval 
 for 
 Loop 


 with 
 LNP 


 - 
 CHC 


 - 
 Loop 


 with 
 LNP 
 (11-  20) 


 6.00 
 n/  a 
 5.30 


 n/  a 
 6.52 


 n/  a 
 6.30 


 n/  a 
 6.70 


 n/  a 


 55.2 
 - 
 01.3  Avg 


 Installation 


 Interval 
 for 
 Loop 


 with 
 LNP 


 - 
 CHC 


 - 
 Loop 


 with 
 LNP 
 (21-  24) 


 6.00 
 n/  a 
 n/  a 
 n/  a 
 9.52 


 n/  a 
 n/  a 
 n/  a 
 7.00 


 n/  a 


 55.2 
 - 
 02.1  Avg 


 Installation 


 Interval 
 for 
 Loop 


 with 
 LNP 


 - 
 Non 


 CHC 


 - 


 Loop 
 with 
 LNP 


 (1-  10) 


 3.82 
 n/  a 
 3.53 


 n/  a 
 7.42 


 n/  a 
 3.09 


 n/  a 
 3.20 


 n/  a 


 55.2 
 - 
 02.2  Avg 


 Installation 


 Interval 
 for 
 Loop 


 with 
 LNP 


 - 
 Non 


 CHC 


 - 


 Loop 
 with 
 LNP 
 (11-  20) 


 9.74 
 n/  a 
 6.81 


 n/  a 
 7.41 


 n/  a 
 7.00 


 n/  a 
 6.98 


 n/  a 


 55.2 
 - 
 02.3  Avg 


 Installation 


 Interval 
 for 
 Loop 


 with 
 LNP 


 - 
 Non 


 CHC 


 - 


 Loop 
 with 
 LNP 
 (21+) 


 n/  a 
 n/  a 
 17.00 


 n/  a 
 n/  a 
 n/  a 
 6.00 


 n/  a 
 10.00 


 n/  a 


 55.2 
 - 
 03.1  Avg 


 Installation 


 Interval 
 for 
 Loop 


 with 
 LNP 


 - 
 FDT 


 - 
 Loop 


 with 
 LNP 


 (1-  10) 


 5.18 
 n/  a 
 5.41 


 n/  a 
 5.17 


 n/  a 
 4.45 


 n/  a 
 3.97 


 n/  a 


 55.2 
 - 
 03.2  Avg 


 Installation 


 Interval 
 for 
 Loop 


 with 
 LNP 


 - 
 FDT 


 - 
 Loop 


 with 
 LNP(  11- 


 20) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 5.00 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 55.2 
 - 
 03.3  Avg 


 Installation 


 Interval 
 for 
 Loop 


 with 
 LNP 


 - 
 FDT 


 - 
 Loop 


 with 
 LNP 
 (21-  24) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 56 
 - 
 01.1 


 % 
 Installs 


 Cmpltd 
 w/  in 
 Cust 


 Req 
 DD-  UNE- 


 2 
 Wire 


 Analog 
 (1-  10)- 
 3 
 Days 


 99.65% 
 95.00% 


 100% 
 95.00% 


 99.95% 
 95.00% 
 99.32% 
 95.00% 
 99.65% 
 95.00% 


 56 
 - 
 01.2 


 % 
 Installs 


 Cmpltd 
 w/  in 
 Cust 


 Req 
 DD-  UNE 


 -2 
 Wire 


 Analog 
 (11-  20)- 


 7 
 Days 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 56 
 - 
 01.3 


 % 
 Installs 


 Cmpltd 
 w/  in 
 Cust 


 Req 
 DD- 
 UNE 


 - 
 2 


 Wire 


 Analog 
 (20+)-  10 


 Days 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 56 
 - 
 02.1 


 % 
 Installs 


 Cmpltd 
 w/  in 
 Cust 


 Req 
 DD-  UNE- 


 Digital 
 (1-  10) 
 - 


 3 
 Days 


 98.21% 
 95.00% 
 99.16% 
 95.00% 
 98.52% 
 95.00% 
 99.25% 
 95.00% 


 100% 
 95.00% 


 56 
 - 
 03 


 % 
 Installs 


 Cmpltd 
 w/  in 
 Cust 


 Req 
 DD-  UNE- 


 DS1 
 Loop 


 (includes 
 PRI)-  3 
 Days 


 96.61% 
 95.00% 
 95.09% 
 95.00% 
 95.63% 
 95.00% 
 99.60% 
 95.00% 
 96.09% 
 95.00% 


 56 
 - 
 10.1 


 % 
 Installs 


 Cmpltd 
 w/  in 
 Cust 


 Req 
 DD-  UNE- 


 Dedicated 


 Transport-  DS3 
 (1-  10)- 
 3 
 Days 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 n/  a 
 n/  a 
 abcd 


 56 
 - 
 11 


 % 
 Installs 


 Cmpltd 
 w/  in 
 Cust 


 Req 
 DD-  UNE 


 Loop 
 Projects 


 n/  a 
 n/  a 
 100% 
 95.00% 


 94.74% 
 95.00% 
 95.24% 
 95.00% 
 98.41% 
 95.00% 


 b 


 56 
 - 
 12.1 


 % 
 Installs 


 Cmpltd 
 w/  in 
 Cust 


 Req 
 DD-  DSL 


 w/  No 
 Line 


 Share-  Conditioned 
 -10 
 days 


 90.00% 
 95.00% 
 96.00% 
 95.00% 


 100% 
 95.00% 


 96.55% 
 95.00% 


 100% 
 95.00% 


 56 
 - 
 12.2 


 % 
 Installs 


 Cmpltd 
 w/  in 
 Cust 


 Req 
 DD-  DSL 


 w/  No 
 Line 


 Share-  Non 
 Conditioned-  5 


 Days 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 99.42% 
 95.00% 


 56 
 - 
 13 


 % 
 Installs 


 Cmpltd 
 w/  in 
 Cust 


 Req 
 DD-  DSL 


 w/  Line 


 Sharing-  Parity 
 w/  ASI 


 100% 
 99.85% 


 100% 
 99.81% 


 100% 
 99.54% 


 100% 
 99.61% 


 n/  a 
 n/  a 


 B-  15 
15
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 56.1 
 - 
 01.1  % 


 (UNE) 
 Installs 


 Cmptd 
 w/  in 
 Cust 


 Rqstd 


 DD-  Aggregate 


 Loop 
 w/  LNP 


 (1-  10) 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 99.94% 
 95.00% 
 99.89% 
 95.00% 


 56.1 
 - 
 01.2  % 


 (UNE) 
 Installs 


 Cmptd 
 w/  in 
 Cust 


 Rqstd 


 DD-  Aggregate 


 Loop 
 w/  LNP 


 (11-  20) 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 56.1 
 - 
 01.3  % 


 (UNE) 
 Installs 


 Cmptd 
 w/  in 
 Cust 


 Rqstd 


 DD-  Aggregate 


 Loop 
 w/  LNP 


 (>  20) 


 n/  a 
 n/  a 
 100% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 100% 
 95.00% 


 56.1 
 - 
 02.1  % 


 (UNE) 
 Installs 


 Cmptd 
 w/  in 
 Cust 


 Rqstd 


 DD-  CHC 


 Loop 


 w/  LNP 
 (1-  10) 


 100% 
 n/  a 
 100% 


 n/  a 
 100% 


 n/  a 
 100% 


 n/  a 
 100% 


 n/  a 


 56.1 
 - 
 02.2  % 


 (UNE) 
 Installs 


 Cmptd 
 w/  in 
 Cust 


 Rqstd 


 DD-  CHC 


 Loop 


 w/  LNP 
 (11-  20) 


 100% 
 n/  a 
 100% 


 n/  a 
 100% 


 n/  a 
 100% 


 n/  a 
 100% 


 n/  a 


 56.1 
 - 
 02.3  % 


 (UNE) 
 Installs 


 Cmptd 
 w/  in 
 Cust 


 Rqstd 


 DD-  CHC 


 Loop 


 w/  LNP 
 (21-  24) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 56.1 
 - 
 03.1  % 


 (UNE) 
 Installs 


 Cmptd 
 w/  in 
 Cust 


 Rqstd 


 DD-  FDT 


 Loop 


 w/  LNP 
 (1-  10) 


 100% 
 n/  a 
 100% 


 n/  a 
 100% 


 n/  a 
 100% 


 n/  a 
 100% 


 n/  a 


 56.1 
 - 
 03.2  % 


 (UNE) 
 Installs 


 Cmptd 
 w/  in 
 Cust 


 Rqstd 


 DD-  FDT 


 Loop 


 w/  LNP 
 (11-  20) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 56.1 
 - 
 03.3  % 


 (UNE) 
 Installs 


 Cmptd 
 w/  in 
 Cust 


 Rqstd 


 DD-  FDT 


 Loop 


 w/  LNP 
 (21-  24) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 56.1 
 - 
 04 


 % 
 (UNE) 


 Installs 


 Cmptd 
 w/  in 
 Cust 


 Rqstd 


 DD-  Projects 


 Loop 
 w/  LNP 


 (>  100) 


 100% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 a 


 59 
 - 
 01 


 % 
 Installation 


 Trble 
 Rpts 
 w/  in 
 30 
 Days 


 (I-  30) 
 Inst 
 - 
 UNE 


 - 


 Broadband 
 DSL 
 - 
 Line 


 Sharing 


 0.00% 
 2.15% 
 0.00% 
 2.01% 
 0.00% 
 1.90% 
 0.00% 
 0.98% 
 0.00% 
 1.29% 


 cd 


 59 
 - 
 02 


 % 
 Installation 


 Trble 
 Rpts 
 w/  in 
 30 
 Days 


 (I-  30) 


 - 
 UNE 


 - 


 Broadband 
 DSL 
 - 
 No 


 Line 


 Sharing 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 59 
 - 
 03 


 % 
 Installation 


 Trouble 
 Reports 


 w/  in 
 30 
 Days 


 (I-  30) 


 of 


 Installation 
 - 
 UNE 


 - 
 DSL 


 Loops 


 - 
 Line 


 Sharing 


 4.28% 
 1.76% 
 2.04% 
 1.58% 
 1.95% 
 1.53% 
 0.72% 
 1.63% 
 2.52% 
 1.75% 


 59 
 - 
 04 


 % 
 Installation 


 Trouble 
 Reports 


 w/  in 
 30 
 Days 


 (I-  30) 


 of 


 Install 
 - 
 UNE 


 - 
 DSL 


 Loops 


 - 
 No 


 Line 


 Share 


 2.35% 
 6.00% 
 1.82% 
 6.00% 
 2.34% 
 6.00% 
 1.62% 
 6.00% 
 3.26% 
 6.00% 


 59 
 - 
 05 


 % 
 Installation 


 Trb 
 Reports 


 W/  in 
 30 
 Days 


 (I-  30) 


 of 


 Installation 
 - 
 UNE 


 - 
 8.0 


 dB 
 Loop 


 W/  out 


 Test 
 Access 


 4.14% 
 10.03% 


 3.95% 
 10.73% 


 3.97% 
 10.63% 


 3.30% 
 10.32% 


 3.21% 
 12.14% 


 59 
 - 
 06 


 % 
 Installation 


 Trouble 
 Reports 
 W/  in 
 30 
 Days 


 (I-  30) 


 of 


 Installation 
 - 
 UNE 


 - 
 BRI 


 Loop 


 With 
 Test 
 Access 


 8.26% 
 11.79% 


 5.60% 
 9.74% 
 9.86% 
 8.90% 
 9.49% 
 12.12% 


 9.65% 
 9.64% 


 59 
 - 
 07 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 (I-  30) 


 of 
 Installation 


 - 


 UNE 
 - 
 ISDN 


 BRI 
 Port 


 0.00% 
 30.43% 


 0.00% 
 23.33% 


 0.00% 
 2.04% 
 0.00% 
 38.46% 


 0.00% 
 7.14% 


 59 
 - 
 08 


 % 
 Installation 


 Trble 
 Reports 


 w/  in 
 30 
 Days 


 (I-  30) 


 of 


 Installation 
 - 
 UNE 


 - 
 DS1 


 Loop 


 With 
 Test 
 Access 


 3.83% 
 10.08% 


 4.34% 
 7.62% 
 4.30% 
 9.12% 
 4.76% 
 11.69% 


 4.61% 
 8.78% 


 59 
 - 
 09 


 % 
 Installation 


 Trb 
 Rpts 


 W/  in 
 30 
 Days 


 (I-  30) 


 of 


 Installation 
 - 
 UNE 


 - 
 DS1 


 Dedicated 


 Transport 


 0.00% 
 13.33% 


 0.00% 
 8.43% 
 0.00% 
 10.78% 


 0.00% 
 14.44% 


 0.00% 
 10.59% 


 a 


 B-  16 
16
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 59 
 - 
 12 


 % 
 Trouble 


 Reports 


 w/  in 
 30 
 Days 


 (I-  30) 


 of 
 Installation 


 - 


 UNE 
 - 
 Analog 


 Trunk 
 Port 


 0.00% 
 1.76% 
 0.00% 
 3.85% 
 0.00% 
 4.03% 
 0.00% 
 4.04% 
 0.00% 
 5.98% 


 59 
 - 
 13 


 % 
 Trb 


 Rpts 


 W/  in 
 30 
 Days 


 (I-  30) 


 of 
 Installation 


 - 
 UNE 


 - 


 Subtending 
 Digital 
 Direct 
 Combination 


 Trunks 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 59 
 - 
 14 


 % 
 Installation 


 Trouble 
 Reports 


 w/  in 
 30 
 Days 


 (I-  30) 


 of 


 Installation 
 - 
 UNE 


 - 
 DS3 


 Dedicated 


 Transport 


 0.00% 
 7.69% 
 0.00% 
 2.56% 
 0.00% 
 0.00% 
 0.00% 
 2.94% 
 0.00% 
 0.00% 
 abcde 


 59 
 - 
 15 


 % 
 Installation 


 Trouble 
 Reports 


 w/  in 
 30 
 Days 


 (I-  30) 


 of 


 Installation 
 - 
 UNE 


 - 
 Dark 


 Fiber 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 0.00% 


 0.00% 
 0.00% 
 2.94% 
 0.00% 
 0.00% 


 114 
 - 
 01 


 % 
 Premature 


 Disconnects 


 (Coordinated 
 Cutovers)-  FDT- 


 LNP 
 W/  Loop 


 1.66% 
 2.00% 
 3.07% 
 2.00% 
 3.51% 
 2.00% 
 0.43% 
 2.00% 
 0.84% 
 2.00% 


 114 
 - 
 02 


 % 
 Premature 


 Disconnects 


 (Coordinated 
 Cutovers)-  CHC 


 - 


 LNP 
 W/  Loop 


 0.00% 
 2.00% 
 0.00% 
 2.00% 
 0.00% 
 2.00% 
 0.00% 
 2.00% 
 0.12% 
 2.00% 


 114.1 
 - 
 01 


 CHC/  FDT 


 LNP 
 w/ 
 Loop 


 Provisioning 


 Interval 
 - 
 FDT 


 - 


 LNP 
 with 
 Loop 


 (< 
 10 
 Lines) 


 100% 
 90.00% 


 99.21% 
 90.00% 
 99.34% 
 90.00% 
 99.59% 
 90.00% 
 99.22% 
 90.00% 


 114.1 
 - 
 0 
 2 
 CHC/  FDT 


 LNP 
 w/  Loop 


 Provisioning 


 Interval 
 - 
 FDT 


 - 


 LNP 
 with 
 Loop 


 (10-  24 


 Lines) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 100% 
 90.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 


 114.1 
 - 
 0 
 3 
 CHC/  FDT 


 LNP 
 w/ 
 Loop 


 Provisioning 


 Interval 
 - 
 CHC 


 - 


 LNP 
 with 
 Loop 


 (<  10 
 lines) 


 98.88% 
 90.00% 
 98.60% 
 90.00% 
 99.72% 
 90.00% 
 99.04% 
 90.00% 
 99.73% 
 90.00% 


 114.1 
 - 
 0 
 4 
 CHC/  FDT 


 LNP 
 w/ 
 Loop 


 Provisioning 


 Interval 
 - 
 CHC 


 - 


 LNP 
 with 
 Loop 


 (10-  24 


 Lines) 


 100% 
 90.00% 


 100% 
 90.00% 


 100% 
 90.00% 


 100% 
 90.00% 


 100% 
 90.00% 


 115 
 - 
 01 


 % 
 of 
 SBC/  Ameritech 


 Caused 
 Delayed 
 Coordinated 


 Cutovers-  FDT- 
 LNP 
 W/  Loop 


 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 


 115 
 - 
 01.1 


 % 
 of 
 SBC/  Ameritech 


 Caused 
 Delayed 
 Coordinated 


 Cutovers-  FDT- 
 LNP 
 W/  Loop 


 (>  30 
 Min) 


 0.33% 
 8.00% 
 0.88% 
 8.00% 
 0.70% 
 8.00% 
 0.85% 
 8.00% 
 3.37% 
 8.00% 


 115 
 - 
 01. 


 2 
 % 


 of 
 SBC/  Ameritech 


 Caused 
 Delayed 
 Coordinated 


 Cutovers-  FDT- 
 LNP 
 W/  Loop 


 (>  60 
 Min) 


 0.00% 
 2.00% 
 0.44% 
 2.00% 
 0.00% 
 2.00% 
 0.21% 
 2.00% 
 0.34% 
 2.00% 


 115 
 - 
 01. 


 3 
 % 


 of 
 SBC/  Ameritech 


 Caused 
 Delayed 
 Coordinated 


 Cutovers-  FDT- 
 LNP 
 W/  Loop 


 (>  120 
 Min) 


 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 


 115 
 - 
 02 


 % 
 of 
 SBC/  Ameritech 


 Caused 
 Delayed 
 Coordinated 


 Cutovers-  CHC- 
 LNP 
 W/  Loop 


 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 


 115 
 - 
 02.1 


 % 
 of 
 SBC/  Ameritech 


 Caused 
 Delayed 
 Coordinated 


 Cutovers-  CHC- 
 LNP 
 W/  Loop 


 (>  30 
 Min) 


 0.00% 
 8.00% 
 0.00% 
 8.00% 
 0.00% 
 8.00% 
 0.16% 
 8.00% 
 0.00% 
 8.00% 


 115 
 - 
 02. 


 2 
 % 


 of 
 SBC/  Ameritech 


 Caused 
 Delayed 
 Coordinated 


 Cutovers-  CHC- 
 LNP 
 W/  Loop 


 (>  60 
 Min) 


 0.00% 
 2.00% 
 0.00% 
 2.00% 
 0.00% 
 2.00% 
 0.00% 
 2.00% 
 0.00% 
 2.00% 


 115 
 - 
 02. 


 3 
 % 


 of 
 SBC/  Ameritech 


 Caused 
 Delayed 
 Coordinated 


 Cutovers-  CHC- 
 LNP 
 W/  Loop 


 (>  120 
 Min) 


 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 
 0.00% 
 1.00% 


 115.1 
 - 
 01% 


 Provisioning 


 Trouble 
 Reports 


 -- 
 FDT 


 0.00% 
 n/  a 
 0.00% 


 2.00% 
 0.00% 
 2.00% 
 0.00% 
 2.00% 
 0.00% 
 2.00% 


 115.1 
 - 
 0 
 2% 


 Provisioning 


 Trouble 
 Reports 


 - 
 CHC 


 0.00% 
 n/  a 
 0.00% 


 2.00% 
 0.00% 
 2.00% 
 0.00% 
 2.00% 
 0.00% 
 2.00% 


 B-  17 
17
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 IN 
 1 
 - 
 01 


 % 
 Loop 


 Acceptance 


 Testing 
 (LAT) 
 Completed 


 on 
 the 


 Due 
 Date 


 - 
 DSL 


 Loops 


 w/  out 
 Line 
 Sharing 


 100% 
 90.00% 


 100% 
 90.00% 


 86.96% 
 90.00% 


 100% 
 90.00% 


 92.00% 
 90.00% 


 MI 
 3 
 - 
 01 


 Coordination 


 Conversions 
 Started 
 w/  in 
 1 
 Hour 


 of 


 Scheduled 
 Time 


 100% 
 n/  a 
 100% 


 n/  a 
 99.77% 


 n/  a 
 99.16% 


 n/  a 
 99.77% 


 n/  a 


 Maintenance  37  -  01  Trouble  Report  Rate 
 - 
 POTS 


 - 
 Res 


 1.77 
 1.74 
 2.07 
 2.24 
 3.13 
 2.93 
 3.26 
 2.83 
 3.21 
 2.73 


 37 
 - 
 02 


 Trouble 


 Report 
 Rate 
 - 
 POTS 


 - 
 Bus 


 0.60 
 0.66 
 0.72 
 0.81 
 0.79 
 0.87 
 0.89 
 0.91 
 0.87 
 0.84 


 37 
 - 
 03 


 Trouble 


 Report 
 Rate 
 - 
 UNE-  P 


 Res 


 1.00 
 1.74 
 1.51 
 2.24 
 1.93 
 2.93 
 1.76 
 2.83 
 1.65 
 2.73 


 37 
 - 
 04 


 Trouble 


 Report 
 Rate 
 - 
 UNE-  P 


 Bus 


 0.71 
 0.66 
 0.97 
 0.81 
 1.06 
 0.87 
 1.08 
 0.91 
 0.94 
 0.84 


 37.1 
 - 
 01 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Install 


 & 
 Repeat 


 Reports- 


 POTS-  Res 


 0.79 
 1.65 
 1.11 
 2.22 
 2.03 
 3.05 
 2.05 
 2.78 
 2.14 
 2.74 


 37.1 
 - 
 02 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Install 


 & 
 Repeat 


 Reports- 


 POTS-  Bus 


 0.55 
 0.70 
 0.60 
 0.84 
 0.70 
 0.95 
 0.75 
 0.96 
 0.76 
 0.90 


 37.1 
 - 
 03 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Install 


 & 
 Repeat 


 Reports- 


 UNE-  P- 
 Res 


 0.75 
 1.65 
 1.15 
 2.22 
 1.57 
 3.05 
 1.41 
 2.78 
 1.29 
 2.74 


 37.1 
 - 
 04 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Install 


 & 
 Repeat 


 Reports- 


 UNE-  P 
 Bus 


 0.61 
 0.70 
 0.79 
 0.84 
 0.88 
 0.95 
 0.95 
 0.96 
 0.81 
 0.90 


 38 
 - 
 01 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 POTS 


 - 
 Res 


 - 


 Dispatch 


 4.55% 
 5.08% 
 7.05% 
 6.14% 
 10.00% 
 11.52% 
 7.35% 
 7.74% 
 6.77% 
 8.68% 


 38 
 - 
 02 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 POTS 


 - 
 Res 


 - 
 No 


 Dispatch 


 0.00% 
 0.64% 
 2.00% 
 0.52% 
 0.00% 
 0.87% 
 0.00% 
 0.85% 
 2.33% 
 0.94% 


 38 
 - 
 03 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 POTS 


 - 
 Bus 


 - 
 Dispatch 


 9.71% 
 9.20% 
 3.65% 
 8.66% 
 7.41% 
 11.68% 


 6.85% 
 12.00% 


 9.49% 
 11.80% 


 38 
 - 
 04 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 POTS 


 - 
 Bus 


 - 
 No 


 Dispatch 


 3.03% 
 3.09% 
 0.00% 
 2.58% 
 3.33% 
 2.73% 
 0.00% 
 3.22% 
 2.78% 
 2.26% 


 38 
 - 
 05 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 UNE-  P 


 Res 
 - 
 Dispatch 


 5.12% 
 5.08% 
 5.65% 
 6.14% 
 12.38% 
 11.52% 
 5.71% 
 7.74% 
 6.83% 
 8.68% 


 38 
 - 
 06 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 UNE-  P 


 Res 
 - 
 No 


 Dispatch 


 1.71% 
 0.64% 
 0.79% 
 0.52% 
 0.77% 
 0.87% 
 0.50% 
 0.85% 
 0.99% 
 0.94% 


 38 
 - 
 07 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 UNE-  P 


 Bus 
 - 
 Dispatch 


 4.10% 
 9.20% 
 5.10% 
 8.66% 
 7.22% 
 11.68% 


 5.07% 
 12.00% 


 6.04% 
 11.80% 


 38 
 - 
 08 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 UNE-  P 


 Bus 
 - 
 No 


 Dispatch 


 1.33% 
 3.09% 
 0.00% 
 2.58% 
 1.30% 
 2.73% 
 1.86% 
 3.22% 
 0.51% 
 2.26% 


 39 
 - 
 01 


 Rcpt 


 to 
 Clear 


 Duration-  POTS- 


 Res 
 - 
 Dispatch 


 - 
 Affecting 


 Service 
 (Hrs) 


 12.58 
 21.48 
 15.01 
 26.03 
 15.80 
 33.34 
 17.38 
 28.26 
 13.20 
 30.70 


 39 
 - 
 02 


 Rcpt 


 to 
 Clear 


 Duration-  POTS- 


 Res 
 - 
 Dispatch 


 - 
 Out 


 of 


 Service 
 (Hrs) 


 11.07 
 16.93 
 12.47 
 20.08 
 19.86 
 32.25 
 13.41 
 19.63 
 14.35 
 21.40 


 B-  18 
18
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 39 
 - 
 03 


 Rcpt 


 to 
 Clear 


 Duration-  POTS- 


 Res 
 - 
 No 


 Dispatch 


 - 


 Affecting 
 Service 
 (Hrs) 


 1.92 
 3.25 
 2.08 
 3.59 
 1.79 
 3.80 
 2.99 
 3.49 
 0.63 
 3.83 


 39 
 - 
 04 


 Rcpt 


 to 
 Clear 


 Duration-  POTS- 


 Res 
 - 
 No 


 Dispatch 


 - 
 Out 


 of 
 Service 


 (Hrs) 


 1.95 
 2.36 
 2.53 
 2.89 
 3.16 
 4.99 
 2.15 
 3.40 
 2.84 
 3.85 


 39 
 - 
 05 


 Rcpt 


 to 
 Clear 


 Duration-  POTS- 


 Bus-  Dispatch- 
 Affecting 


 Service 
 (Hrs) 


 11.56 
 13.61 
 10.74 
 14.10 
 19.23 
 19.28 
 12.71 
 15.83 
 17.26 
 21.66 


 39 
 - 
 06 


 Rcpt 


 to 
 Clear 


 Duration-  POTS- 


 Bus 
 - 
 Dispatch 


 - 
 Out 


 of 


 Service 
 (Hrs) 


 16.37 
 14.02 
 13.51 
 15.82 
 15.95 
 22.13 
 13.19 
 17.07 
 17.40 
 18.68 


 39 
 - 
 07 


 Rcpt 


 to 
 Clear 


 Duration-  POTS- 


 Bus 
 - 
 No 


 Dispatch 


 - 


 Affecting 
 Service 
 (Hrs) 


 6.10 
 2.71 
 1.58 
 2.87 
 2.66 
 3.44 
 1.33 
 2.91 
 2.75 
 4.08 


 39 
 - 
 08 


 Rcpt 


 to 
 Clear 


 Duration-  POTS- 


 Bus 
 - 
 No 


 Dispatch 


 - 
 Out 


 of 
 Service 


 (Hrs) 


 1.57 
 2.30 
 2.12 
 2.36 
 2.64 
 3.36 
 1.71 
 2.99 
 3.23 
 3.03 


 39 
 - 
 09 


 Rcpt 


 to 
 Clear 


 Duration 


 - 
 UNE-  P 


 Res 
 - 
 Dispatch 


 - 


 Affecting 
 Service 
 (Hrs) 


 12.39 
 21.48 
 12.58 
 26.03 
 17.34 
 33.34 
 13.52 
 28.26 
 15.11 
 30.70 


 39 
 - 
 10 


 Rcpt 


 to 
 Clear 


 Duration 


 - 
 UNE-  P 


 Res 
 - 
 Dispatch 


 - 
 Out 


 of 


 Service 
 (Hrs) 


 12.48 
 16.93 
 12.85 
 20.08 
 21.25 
 32.25 
 13.35 
 19.63 
 13.89 
 21.40 


 39 
 - 
 11 


 Rcpt 


 to 
 Clear 


 Duration 


 - 
 UNE-  P 


 Res 
 - 
 No 


 Dispatch 


 - 


 Affecting 
 Service 
 (Hrs) 


 2.21 
 3.25 
 1.57 
 3.59 
 1.41 
 3.80 
 1.45 
 3.49 
 0.97 
 3.83 


 39 
 - 
 12 


 Rcpt 


 to 
 Clear 


 Duration 


 - 
 UNE-  P 


 Res 
 - 
 No 


 Dispatch 


 - 
 Out 


 of 
 Service 


 (Hrs) 


 2.79 
 2.36 
 3.16 
 2.89 
 4.00 
 4.99 
 3.40 
 3.40 
 3.54 
 3.85 


 39 
 - 
 13 


 Rcpt 


 to 
 Clear 


 Duration 


 - 
 UNE-  P 


 Bus 
 - 
 Dispatch 


 - 


 Affecting 
 Service 
 (Hrs) 


 13.24 
 13.61 
 11.43 
 14.10 
 14.87 
 19.28 
 13.63 
 15.83 
 15.65 
 21.66 


 39 
 - 
 14 


 Rcpt 


 to 
 Clear 


 Duration 


 - 
 UNE-  P 


 Bus 
 - 
 Dispatch 


 - 
 Out 


 of 


 Service 
 (Hrs) 


 11.14 
 14.02 
 11.20 
 15.82 
 16.56 
 22.13 
 13.71 
 17.07 
 14.20 
 18.68 


 39 
 - 
 15 


 Rcpt 


 to 
 Clear 


 Duration 


 - 
 UNE-  P 


 Bus 
 - 
 No 


 Dispatch 


 - 


 Affecting 
 Service 
 (Hrs) 


 2.82 
 2.71 
 0.88 
 2.87 
 1.37 
 3.44 
 0.64 
 2.91 
 1.04 
 4.08 


 39 
 - 
 16 


 Rcpt 


 to 
 Clear 


 Duration 


 - 
 UNE-  P 


 Bus 
 - 
 No 


 Dispatch 


 - 
 Out 


 of 
 Service 


 (Hrs) 


 2.50 
 2.30 
 2.30 
 2.36 
 2.60 
 3.36 
 2.54 
 2.99 
 3.06 
 3.03 


 40 
 - 
 01 


 % 
 Out 


 Of 
 Service 


 (OOS) 
 < 
 24 


 Hrs 


 - 
 POTS 


 - 
 Residence 


 96.71% 
 89.40% 
 96.00% 
 82.51% 
 94.44% 
 82.82% 
 95.88% 
 83.56% 
 95.24% 
 79.61% 


 40 
 - 
 02 


 % 
 Out 


 Of 
 Service 


 (OOS) 
 < 
 24 


 Hrs 


 - 
 POTS 


 - 
 Business 


 95.74% 
 92.31% 
 98.26% 
 89.18% 
 94.78% 
 86.40% 
 93.65% 
 87.33% 
 96.15% 
 85.59% 


 40 
 - 
 03 


 % 
 Out 


 Of 
 Service 


 (OOS) 
 < 
 24 


 Hrs 


 - 
 UNE-  P 


 Res 


 96.46% 
 89.40% 
 95.57% 
 82.51% 
 93.80% 
 82.82% 
 95.35% 
 83.56% 
 94.59% 
 79.61% 


 40 
 - 
 04 


 % 
 Out 


 Of 
 Service 


 (OOS) 
 < 
 24 


 Hrs 


 - 
 UNE-  P 


 Bus 


 97.51% 
 92.31% 
 97.63% 
 89.18% 
 94.05% 
 86.40% 
 95.94% 
 87.33% 
 94.72% 
 85.59% 


 41 
 - 
 01 


 % 
 Repeat 


 Reports 


 - 
 POTS 


 - 
 Res 


 4.79% 
 10.56% 


 6.32% 
 11.26% 


 4.94% 
 10.22% 


 5.56% 
 11.32% 


 5.10% 
 11.29% 


 41 
 - 
 02 


 % 
 Repeat 


 Reports 


 - 
 POTS 


 - 
 Bus 


 3.68% 
 8.85% 
 10.29% 


 9.89% 
 5.45% 
 9.17% 
 9.89% 
 9.59% 
 8.67% 
 9.69% 


 41 
 - 
 03 


 % 
 Repeat 


 Reports 


 - 
 UNE-  P 


 Res 


 5.40% 
 10.56% 


 6.19% 
 11.26% 


 6.25% 
 10.22% 


 6.61% 
 11.32% 


 6.24% 
 11.29% 


 41 
 - 
 04 


 % 
 Repeat 


 Reports 


 - 
 UNE-  P 


 Bus 


 6.13% 
 8.85% 
 5.81% 
 9.89% 
 7.07% 
 9.17% 
 5.66% 
 9.59% 
 6.78% 
 9.69% 


 B-  19 
19
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 53 
 - 
 01 


 % 
 Repeat 


 Reports 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 DDS 


 0.00% 
 18.75% 


 0.00% 
 20.87% 
 50.00% 
 22.01% 


 100% 
 15.83% 


 0.00% 
 17.86% 


 abcde 


 53 
 - 
 02 


 % 
 Repeat 


 Reports 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 DS1 


 38.46% 
 20.72% 
 0.00% 
 19.49% 
 16.67% 
 21.46% 
 16.67% 
 19.04% 
 40.00% 
 21.47% 


 bcde 


 53 
 - 
 03 


 % 
 Repeat 


 Reports 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 DS3 


 0.00% 
 6.25% 
 0.00% 
 17.86% 


 0.00% 
 10.34% 


 0.00% 
 6.25% 
 0.00% 
 11.11% 


 53 
 - 
 04 


 % 
 Repeat 


 Reports 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 VGPL 


 50.00% 
 13.93% 
 0.00% 
 10.73% 


 0.00% 
 16.20% 


 0.00% 
 13.52% 


 0.00% 
 14.91% 


 abcde 


 53 
 - 
 05 


 % 
 Repeat 


 Reports 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 ISDN 


 BRI 


 0.00% 
 33.86% 


 0.00% 
 18.30% 


 0.00% 
 18.25% 


 0.00% 
 20.00% 


 0.00% 
 24.35% 


 53 
 - 
 06 


 % 
 Repeat 


 Reports 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 ISDN 


 PRI 


 0.00% 
 5.26% 
 0.00% 
 6.67% 
 0.00% 
 9.30% 
 0.00% 
 0.00% 
 0.00% 
 6.06% 


 ab 


 53 
 - 
 07 


 % 
 Repeat 


 Reports 


 - 
 Design 


 - 
 UNE 


 Loop 


 & 
 Port 


 - 
 ISDN 


 BRI 


 0.00% 
 15.01% 


 0.00% 
 12.36% 


 0.00% 
 16.00% 


 0.00% 
 13.35% 


 0.00% 
 10.51% 


 53 
 - 
 08 


 % 
 Repeat 


 Reports 


 - 
 Design 


 - 
 UNE 


 Loop 


 & 
 Port 


 - 
 ISDN 


 PRI 


 0.00% 
 5.26% 
 0.00% 
 6.67% 
 0.00% 
 9.30% 
 0.00% 
 0.00% 
 0.00% 
 6.06% 
 abde 


 54 
 - 
 01 


 Failure 


 Frequency 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 DDS 


 8.45 
 1.82 
 2.86 
 2.52 
 2.86 
 2.69 
 1.49 
 2.57 
 4.41 
 2.77 


 54 
 - 
 02 


 Failure 


 Frequency 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 DS1 


 15.48 
 2.76 
 7.14 
 3.68 
 6.98 
 3.64 
 6.25 
 3.98 
 5.00 
 3.89 


 54 
 - 
 03 


 Failure 


 Frequency 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 DS3 


 0.00 
 0.74 
 0.00 
 1.29 
 0.00 
 1.35 
 0.00 
 0.74 
 0.00 
 0.88 
 abcde 


 54 
 - 
 04 


 Failure 


 Frequency 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 VGPL 


 0.50 
 0.44 
 0.49 
 0.56 
 0.50 
 0.52 
 0.97 
 0.56 
 1.45 
 0.53 


 54 
 - 
 05 


 Failure 


 Frequency 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 ISDN 


 BRI 


 0.00 
 2.32 
 0.00 
 2.81 
 0.00 
 2.33 
 0.00 
 2.80 
 0.00 
 2.17 


 54 
 - 
 06 


 Failure 


 Frequency 


 - 
 Design 


 - 
 Resold 


 Specials 


 - 
 ISDN 


 PRI 


 2.94 
 0.56 
 3.57 
 0.66 
 0.00 
 0.70 
 0.00 
 0.43 
 0.00 
 0.55 


 54 
 - 
 07 


 Failure 


 Frequency 


 - 
 Design 


 - 
 UNE 


 Loop 


 & 
 Port 


 - 
 ISDN 


 BRI 


 0.00 
 1.20 
 0.00 
 1.18 
 0.00 
 1.40 
 0.00 
 1.18 
 0.00 
 0.99 
 abcd 


 54 
 - 
 08 


 Failure 


 Frequency 


 - 
 Design 


 - 
 UNE 


 Loop 


 & 
 Port 


 - 
 ISDN 


 PRI 


 133.33 
 0.56 
 40.00 


 0.66 
 0.00 
 0.70 
 20.00 


 0.43 
 20.00 


 0.55 
 abcde 


 54.1 
 - 
 01 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Instal 


 & 
 Repeat 


 Rpts-  Resold 


 Specials-  DDS 


 2.82 
 1.46 
 2.86 
 1.95 
 1.43 
 2.06 
 0.00 
 2.15 
 4.41 
 2.21 


 54.1 
 - 
 02 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Instal 


 & 
 Repeat 


 Rpts-  Resold 


 Specials-  DS1 


 9.52 
 2.10 
 7.14 
 2.86 
 5.81 
 2.74 
 5.21 
 3.00 
 2.00 
 2.90 


 54.1 
 - 
 03 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Instal 


 & 
 Repeat 


 Rpts-  Resold 


 Specials-  DS3 


 0.00 
 0.65 
 0.00 
 1.02 
 0.00 
 1.21 
 0.00 
 0.65 
 0.00 
 0.78 
 abcde 


 54.1 
 - 
 04 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Instal 


 & 
 Repeat 


 Rpts-  Resold 


 Specials-  VGPL 


 0.25 
 0.37 
 0.49 
 0.49 
 0.50 
 0.42 
 0.73 
 0.47 
 1.45 
 0.44 


 54.1 
 - 
 05 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Instal 


 & 
 Repeat 


 Rpts-  Resold 


 Specials-  ISDN 
 BRI 


 0.00 
 1.50 
 0.00 
 2.17 
 0.00 
 1.89 
 0.00 
 2.05 
 0.00 
 1.60 


 54.1 
 - 
 06 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Instal 


 & 
 Repeat 


 Rpts-  Resold 


 Specials-  ISDN 
 PRI 


 2.94 
 0.53 
 3.57 
 0.56 
 0.00 
 0.58 
 0.00 
 0.35 
 0.00 
 0.45 


 B-  20 
20
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 54.1 
 - 
 07 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Instal 


 & 
 Repeat 


 Rpts-  UNE 


 Loop 
 & 
 Port-  ISDN 


 BRI 


 0.00 
 0.95 
 0.00 
 0.96 
 0.00 
 1.10 
 0.00 
 0.94 
 0.00 
 0.81 
 abcd 


 54.1 
 - 
 08 


 Trouble 


 Report 
 Rate 
 Net 
 of 
 Instal 


 & 
 Repeat 


 Rpts-  UNE 


 Loop 
 & 
 Port-  ISDN 


 PRI 


 100.00 
 0.53 
 20.00 


 0.56 
 0.00 
 0.58 
 20.00 


 0.35 
 20.00 


 0.45 
 abcde 


 65 
 - 
 01 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 Broadband 


 DSL 
 - 
 Line 


 Sharing 


 0.00 
 0.54 
 0.00 
 0.47 
 0.00 
 0.64 
 0.00 
 0.40 
 0.00 
 0.39 


 65 
 - 
 02 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 Broadband 


 DSL 
 - 
 No 


 Line 


 Sharing 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 65 
 - 
 03 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 DSL 


 Loops 


 - 
 Line 


 Sharing 


 0.44 
 0.30 
 0.35 
 0.32 
 0.33 
 0.29 
 0.32 
 0.33 
 0.39 
 0.34 


 65 
 - 
 04 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 DSL 


 Loops 


 - 
 No 


 Line 


 Sharing 


 0.52 
 3.00 
 0.51 
 3.00 
 0.65 
 3.00 
 0.55 
 3.00 
 0.71 
 3.00 


 65 
 - 
 05 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 8.0 


 dB 
 Loop 


 Without 


 Test 


 Access 


 0.59 
 0.66 
 0.79 
 0.81 
 0.86 
 0.87 
 0.81 
 0.91 
 0.85 
 0.84 


 65 
 - 
 06 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 BRI 


 Loop 


 With 
 Test 


 Access 


 1.15 
 1.35 
 0.86 
 1.40 
 1.58 
 1.50 
 1.44 
 1.39 
 1.15 
 1.14 


 65 
 - 
 07 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 ISDN 


 BRI 
 Port 


 0.00 
 2.32 
 0.00 
 2.81 
 0.00 
 2.33 
 0.00 
 2.80 
 0.00 
 2.17 


 65 
 - 
 08 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 DS1 


 Loop 


 With 
 Test 


 Access 


 2.17 
 2.20 
 3.94 
 2.91 
 2.30 
 2.93 
 2.61 
 3.13 
 2.58 
 3.05 


 65 
 - 
 09 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 DS1 


 Dedicated 


 Transport 


 0.00 
 2.76 
 0.00 
 3.68 
 0.00 
 3.64 
 0.00 
 3.98 
 0.00 
 3.89 


 65 
 - 
 12 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 Analog 


 Trunk 
 Port 


 0.00 
 0.44 
 0.00 
 0.56 
 0.00 
 0.52 
 0.00 
 0.56 
 0.00 
 0.53 
 abcde 


 65 
 - 
 13 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 Subtending 


 Digital 
 Direct 


 Combination 
 Trunks 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 65 
 - 
 14 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 DS3 


 Dedicated 


 Transport 


 0.57 
 0.74 
 0.57 
 1.29 
 0.00 
 1.35 
 0.00 
 0.74 
 0.00 
 0.88 


 65 
 - 
 15 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 Dark 


 Fiber 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 0.00 


 1.35 
 0.00 
 0.74 
 0.00 
 0.88 


 65 
 - 
 16 


 Trouble 


 Report 
 Rate 
 - 
 UNE 


 - 
 Interconnection 


 Trunks 
 0.01 
 0.01 
 0.01 
 0.01 
 0.01 
 0.01 
 0.01 
 0.02 
 0.01 
 0.01 


 65.1 
 - 
 01 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports- 


 Broadband 
 DSL-  Line 
 Sharing 


 0.00 
 0.51 
 0.00 
 0.44 
 0.00 
 0.64 
 0.00 
 0.28 
 0.00 
 0.20 


 65.1 
 - 
 02 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports- 


 Broadband 
 DSL-  No 
 Line 
 Sharing 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 65.1 
 - 
 03 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 - 


 DSL 
 Loops 


 - 
 Line 


 Sharing 


 0.44 
 0.29 
 0.35 
 0.30 
 0.33 
 0.29 
 0.21 
 0.18 
 0.21 
 0.14 


 65.1 
 - 
 04 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports- 


 DSL 
 Loops 


 - 
 No 


 line 
 Sharing 


 0.46 
 3.00 
 0.42 
 3.00 
 0.52 
 3.00 
 0.46 
 3.00 
 0.54 
 3.00 


 65.1 
 - 
 05 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 - 


 8.0 
 dB 
 Loop 


 W/  out 


 Test 
 Access 


 0.48 
 0.53 
 0.63 
 0.65 
 0.69 
 0.70 
 0.65 
 0.72 
 0.65 
 0.66 


 B-  21 
21
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 65.1 
 - 
 06 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 - 


 BRI 
 Loop 


 with 
 Test 
 Access 


 0.79 
 1.02 
 0.57 
 1.12 
 1.05 
 1.18 
 0.93 
 1.09 
 0.78 
 0.91 


 65.1 
 - 
 07 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 - 


 ISDN 
 BRI 
 Port 


 0.00 
 1.50 
 0.00 
 2.17 
 0.00 
 1.89 
 0.00 
 2.05 
 0.00 
 1.60 


 65.1 
 - 
 08 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 - 


 DS1 
 Loop 


 with 
 Test 
 Access 


 1.80 
 1.70 
 2.77 
 2.27 
 1.59 
 2.23 
 1.91 
 2.37 
 1.79 
 2.28 


 65.1 
 - 
 09 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 - 


 DS1 
 Dedicated 


 Transport 


 0.00 
 2.10 
 0.00 
 2.86 
 0.00 
 2.74 
 0.00 
 3.00 
 0.00 
 2.90 


 65.1 
 - 
 12 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 - 


 Analog 
 Trunk 
 Port 


 0.00 
 0.37 
 0.00 
 0.49 
 0.00 
 0.42 
 0.00 
 0.47 
 0.00 
 0.44 
 abcde 


 65.1 
 - 
 14 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 - 


 DS3 
 Dedicated 


 Transport 


 0.57 
 0.65 
 0.57 
 1.02 
 0.00 
 1.21 
 0.00 
 0.65 
 0.00 
 0.78 


 65.1 
 - 
 15 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 - 


 Dark 
 Fiber 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 0.00 


 1.21 
 0.00 
 0.65 
 0.00 
 0.78 


 65.1 
 - 
 16 


 Trb 
 Report 


 Rate 
 Net 
 of 
 Installation 


 & 
 Repeat 


 Reports 


 - 


 Interconnection 
 Trunks 


 0.01 
 0.01 
 0.00 
 0.01 
 0.01 
 0.01 
 0.01 
 0.02 
 0.01 
 0.01 


 66 
 - 
 01 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 UNE 


 - 
 Broadband 


 DSL 


 - 
 Line 


 Sharing 


 0.00% 
 9.76% 
 0.00% 
 12.00% 


 0.00% 
 11.74% 


 0.00% 
 9.35% 
 0.00% 
 8.51% 


 66 
 - 
 02 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 UNE 


 - 
 Broadband 


 DSL 


 - 
 No 


 Line 


 Sharing 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 66 
 - 
 03 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 UNE 


 - 
 DSL 


 - 
 Line 


 Sharing 


 0.00% 
 6.25% 
 0.00% 
 11.34% 


 8.33% 
 10.43% 


 8.33% 
 14.49% 
 13.33% 
 11.42% 


 66 
 - 
 04 


 % 
 Missed 


 Repair 
 Commitments 


 - 
 UNE 


 - 
 2 


 Wire 


 Analog 


 8db 
 Loop 


 6.94% 
 7.47% 
 4.54% 
 7.35% 
 9.13% 
 9.36% 
 6.55% 
 10.15% 


 4.49% 
 9.65% 


 67 
 - 
 01 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 Broadband 


 DSL 
 - 
 Line 


 Sharing 
 - 
 Dispatch 


 (Hrs) 


 0.00 
 17.95 


 0.00 
 17.16 


 0.00 
 17.80 


 0.00 
 12.91 


 0.00 
 13.60 


 67 
 - 
 02 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 Broadband 


 DSL 
 - 
 No 


 Line 
 Sharing 


 - 
 Dispatch 


 (Hrs) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 67 
 - 
 03 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 DSL 


 Loops 


 (Hrs) 
 - 
 Line 


 Sharing 
 - 
 Dispatch 


 3.97 
 11.24 


 7.73 
 15.82 


 18.08 
 13.85 
 11.10 
 15.74 
 14.95 
 14.35 
 acde 


 67 
 - 
 04 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 DSL 


 Loops 


 (Hrs) 
 - 
 No 


 Line 
 Sharing 


 - 
 Dispatch 


 5.70 
 9.00 
 5.00 
 9.00 
 7.61 
 9.00 
 3.96 
 9.00 
 9.16 
 9.00 


 67 
 - 
 05 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 8.0 


 dB 
 Loop 


 without 


 Test 


 Access 
 (Hrs)-  Dispatch 


 9.49 
 15.63 


 8.02 
 18.81 


 11.45 
 28.10 
 10.01 
 19.25 


 8.41 
 21.48 


 67 
 - 
 06 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 BRI 


 Loop 


 with 
 Test 


 Access 
 (Hrs)-  Dispatch 


 14.44 
 19.48 
 13.50 
 16.62 
 14.44 
 24.52 
 13.41 
 17.58 
 13.43 
 18.75 


 67 
 - 
 07 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 ISDN 


 BRI 
 Port 
 (Hrs)  - 


 Dispatch 


 0.00 
 8.64 
 0.00 
 7.86 
 0.00 
 9.28 
 0.00 
 9.04 
 0.00 
 8.98 


 B-  22 
22
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 67 
 - 
 08 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 DS1 


 Loop 


 with 
 Test 


 Access 
 (Hrs)-  Dispatch 


 4.11 
 6.27 
 5.52 
 6.35 
 8.05 
 7.63 
 4.95 
 6.26 
 4.56 
 8.04 


 67 
 - 
 09 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 DS1 


 Dedicated 


 Transport 
 (Hrs)-  Dispatch 


 0.00 
 6.27 
 0.00 
 6.34 
 0.00 
 7.65 
 0.00 
 6.26 
 0.00 
 8.04 


 67 
 - 
 12 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 Analog 


 Trunk 
 Port 
 (Hrs)  - 


 Dispatch 


 0.00 
 6.41 
 0.00 
 6.36 
 0.00 
 6.59 
 0.00 
 6.58 
 0.00 
 6.99 


 67 
 - 
 14 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 DS3 


 Dedicated 


 Transport 
 (Hrs)-  Dispatch 


 0.00 
 3.59 
 0.00 
 5.19 
 0.00 
 13.45 


 0.00 
 1.97 
 0.00 
 4.04 


 67 
 - 
 15 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 Dark 


 Fiber 
 (Hrs)  - 


 Dispatch 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 0.00 
 13.45 


 0.00 
 1.97 
 0.00 
 4.04 


 67 
 - 
 16 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 Broadband 


 DSL 
 - 
 Line 


 Sharing 
 - 
 No 


 Dispatch 


 (Hrs) 


 0.00 
 3.18 
 0.00 
 1.77 
 0.00 
 2.45 
 0.00 
 1.86 
 0.00 
 1.57 


 67 
 - 
 17 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 Broadband 


 DSL 
 - 
 No 


 Line 
 Sharing 


 - 
 No 


 Dispatch 


 (Hrs) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 67 
 - 
 18 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 DSL 


 Loops 


 (Hrs) 
 - 
 Line 


 Sharing 
 - 
 No 


 Dispatch 


 3.23 
 2.54 
 2.30 
 2.09 
 1.73 
 2.25 
 2.68 
 5.49 
 4.50 
 2.96 
 bcde 


 67 
 - 
 19 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 DSL 


 Loops 


 (Hrs) 
 - 
 No 


 Line 
 Sharing 


 - 
 No 


 Dispatch 


 1.40 
 9.00 
 2.09 
 9.00 
 1.89 
 9.00 
 2.82 
 9.00 
 2.13 
 9.00 
 abcd 


 67 
 - 
 20 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 8.0 


 dB 
 Loop 


 without 


 Test 


 Access 
 (Hrs)-  No 


 Dispatch 


 1.79 
 2.99 
 1.26 
 3.32 
 1.79 
 4.92 
 2.44 
 3.78 
 1.65 
 4.52 


 67 
 - 
 21 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 BRI 


 Loop 


 with 
 Test 


 Access 
 (Hrs)-  No 


 Dispatch 


 1.36 
 4.87 
 1.62 
 4.76 
 1.24 
 3.99 
 1.44 
 3.83 
 1.56 
 4.84 
 abcde 


 67 
 - 
 22 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 ISDN 


 BRI 
 Port 
 (Hrs)-  No 


 Dispatch 


 0.00 
 3.92 
 0.00 
 2.74 
 0.00 
 2.45 
 0.00 
 2.11 
 0.00 
 2.91 


 67 
 - 
 23 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 DS1 


 Loop 


 with 
 Test 


 Access 
 (Hrs)-  No 


 Dispatch 


 2.11 
 1.58 
 1.24 
 1.70 
 1.92 
 1.65 
 1.57 
 1.66 
 2.04 
 1.79 


 67 
 - 
 24 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 DS1 


 Dedicated 


 Transport 
 (Hrs)-  No 
 Dispatch 


 0.00 
 1.51 
 0.00 
 1.58 
 0.00 
 1.55 
 0.00 
 1.62 
 0.00 
 1.72 


 67 
 - 
 25 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 Subtending 


 Channel 


 (23B) 
 (Hrs)-  No 


 Dispatch 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 67 
 - 
 27 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 Analog 


 Trunk 
 Port 
 (Hrs)  - 


 No 
 Dispatch 


 0.00 
 2.21 
 0.00 
 2.38 
 0.00 
 2.03 
 0.00 
 1.84 
 0.00 
 2.37 


 67 
 - 
 29 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 DS3 


 Dedicated 


 Transport 
 (Hrs)-  No 
 Dispatch 


 3.42 
 1.80 
 6.85 
 1.43 
 0.00 
 1.72 
 0.00 
 0.61 
 0.00 
 1.25 
 ab 


 67 
 - 
 30 


 Mean 


 Time 
 to 
 Restore 


 - 
 UNE 


 - 
 Dark 


 Fiber 
 (Hrs)-  No 


 Dispatch 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 0.00 


 1.72 
 0.00 
 0.61 
 0.00 
 1.25 


 69 
 - 
 01 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 Broadband 


 DSL 
 - 
 Line 


 Sharing 


 0.00% 
 4.27% 
 0.00% 
 6.67% 
 0.00% 
 0.00% 
 0.00% 
 7.19% 
 0.00% 
 5.67% 


 B-  23 
23
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 69 
 - 
 02 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 Broadband 


 DSL 
 - 
 No 


 Line 


 Sharing 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 69 
 - 
 03 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 DSL 


 Loops 


 - 
 Line 


 Sharing 


 0.00% 
 3.57% 
 0.00% 
 4.05% 
 0.00% 
 0.00% 
 16.67% 


 6.88% 
 0.00% 
 2.42% 


 69 
 - 
 04 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 DSL 


 Loops 


 - 
 No 


 Line 


 Sharing 


 1.75% 
 12.00% 


 5.26% 
 12.00% 


 5.95% 
 12.00% 


 6.17% 
 12.00% 


 5.26% 
 12.00% 


 69 
 - 
 05 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 8.0 


 dB 
 Loop 


 Without 


 Test 


 Access 


 5.91% 
 10.46% 


 6.24% 
 11.24% 


 5.83% 
 9.99% 
 5.76% 
 10.99% 


 5.82% 
 10.98% 


 69 
 - 
 06 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 BRI 


 Loop 


 With 
 Test 
 Access 


 17.65% 
 19.92% 
 15.79% 
 14.23% 
 13.04% 
 16.76% 
 14.29% 
 15.48% 
 10.00% 
 14.54% 


 69 
 - 
 07 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 ISDN 


 BRI 
 Port 


 0.00% 
 33.86% 


 0.00% 
 18.30% 


 0.00% 
 18.25% 


 0.00% 
 20.00% 


 0.00% 
 24.35% 


 69 
 - 
 08 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 DS1 


 Loop 


 With 
 Test 
 Access 


 14.15% 
 19.73% 
 20.38% 
 18.75% 
 18.87% 
 20.77% 
 15.45% 
 18.41% 
 20.47% 
 20.77% 


 69 
 - 
 09 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 DS1 


 Dedicated 


 Transport 


 0.00% 
 20.72% 


 0.00% 
 19.49% 


 0.00% 
 21.46% 


 0.00% 
 19.04% 


 0.00% 
 21.47% 


 69 
 - 
 12 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 Analog 


 Trunk 
 Port 


 0.00% 
 13.93% 


 0.00% 
 10.73% 


 0.00% 
 16.20% 


 0.00% 
 13.52% 


 0.00% 
 14.91% 


 69 
 - 
 14 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 DS3 


 Dedicated 


 Transport 


 0.00% 
 6.25% 
 0.00% 
 17.86% 


 0.00% 
 10.34% 


 0.00% 
 6.25% 
 0.00% 
 11.11% 


 ab 


 69 
 - 
 15 


 % 
 Repeat 


 Reportss 


 - 
 UNE 


 - 
 Dark 


 Fiber 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 0.00% 


 10.34% 


 0.00% 
 6.25% 
 0.00% 
 11.11% 


 69 
 - 
 16 


 % 
 Repeat 


 Reports 


 - 
 UNE 


 - 
 Interconnection 


 Trunks 
 0.00% 
 15.91% 


 0.00% 
 21.54% 


 7.41% 
 11.67% 


 5.26% 
 15.27% 


 5.00% 
 9.80% 


 OS/  DA 
 80 
 - 
 01 


 Directory 


 Assistance 


 Avg 
 Speed 


 of 
 Answer 


 (Sec) 


 7.25 
 10.00 


 6.59 
 10.00 


 7.24 
 10.00 


 7.35 
 10.00 


 7.47 
 10.00 


 82 
 - 
 01 


 Operator 


 Services 
 Speed 
 of 
 Answer 


 (Sec) 


 6.73 
 10.00 


 6.73 
 10.00 


 7.45 
 10.00 


 6.93 
 10.00 


 7.74 
 10.00 


 110 
 - 
 01 


 % 
 of 
 Updates 


 Completed 


 into 
 the 
 DA 
 Database 


 w/  in 
 72 


 Hrs 
 for 
 Facility-  Based 


 CLECs 


 99.89% 
 95.00% 
 99.88% 
 95.00% 
 99.90% 
 95.00% 
 99.90% 
 95.00% 
 99.97% 
 95.00% 


 112 
 - 
 01 


 % 
 Directory 


 Assistance 


 Database 
 Accuracy 
 for 
 Manual 


 Updates 


 100% 
 97.00% 


 99.81% 
 97.00% 
 99.76% 
 97.00% 
 98.75% 
 97.00% 
 99.56% 
 97.00% 


 113 
 - 
 01 


 % 
 of 
 Electronic 


 Updates 
 that 
 Flow 


 Through 


 the 
 Update 


 Process 
 w/  out 
 Manual 


 Intervention 


 99.09% 
 97.00% 
 99.24% 
 97.00% 
 99.69% 
 97.00% 
 99.72% 
 97.00% 
 99.71% 
 97.00% 


 Collocation  70  -  01  %  Trunk  Blockage- 
 SBC/  Ameritech 
 End 
 Office 


 to 
 CLEC 


 End 
 Office 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 70 
 - 
 02 


 % 
 Trunk 


 Blockage-  SBC/ 


 Ameritech 
 Tandem 
 to 
 CLEC 


 End 
 Office 


 0.01% 
 1.00% 
 0.01% 
 1.00% 
 0.01% 
 1.00% 
 0.01% 
 1.00% 
 0.01% 
 1.00% 


 70.2 
 - 
 01 


 % 
 of 
 Trunk 


 Blockage 


 (Trunk 
 Groups)-  SBC/ 


 Ameritech 


 Tandem 
 to 
 CLEC 


 End 
 Office 


 0.00% 
 n/  a 
 0.00% 


 n/  a 
 0.00% 


 n/  a 
 0.00% 


 n/  a 
 0.00% 


 n/  a 


 B-  24 
24
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 70.2 
 - 
 02 


 % 
 of 
 Trunk 


 Blockage 


 (Trunk 
 Groups)-  SBC/ 


 Ameritech 


 End 
 Office 


 to 
 CLEC 


 End 
 Office 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 73 
 - 
 01 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Dates-  Interconnection 


 Trunks-  911 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 73 
 - 
 02 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Dates-  Interconnection 


 Trunks-  OS/ 
 DA 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 73 
 - 
 03 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Dates-  Interconnection 


 Trunks-  SS7 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 73 
 - 
 04 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Dates-  Interconnection 


 Trunks-  Non- 
 Projects 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 73 
 - 
 05 


 % 
 Installations 


 Completed 
 w/  in 
 Customer 


 Requested 


 Due 
 Dates-  Interconnection 


 Trunks-  Projects 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 78 
 - 
 01 


 Avg 
 Interconnection 


 Trunk 
 Installation 


 Interval 
 - 
 911 


 Trunks 
 (days) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 19.00 


 20.00 


 e 


 78 
 - 
 02 


 Avg 
 Interconnection 


 Trunk 
 Installation 


 Interval 
 - 
 OS/  DA 


 (days) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 78 
 - 
 03 


 Avg 
 Interconnection 


 Trunk 
 Installation 


 Interval 
 - 
 SS7 


 Links 
 (days) 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 78 
 - 
 04 


 Avg 
 Interconnection 


 Trunk 
 Installation 


 Interval 
 - 


 Interconnection 
 Trunks 
 (days) 


 15.57 
 20.00 
 13.38 
 20.00 
 12.94 
 20.00 
 12.04 
 20.00 
 14.55 
 20.00 


 107 
 - 
 01 


 % 
 Missed 


 Collocation 


 Due 
 Dates 


 - 
 Caged 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 0.00% 


 5.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 


 c 


 107 
 - 
 02 


 % 
 Missed 


 Collocation 


 Due 
 Dates 


 - 
 Shared 


 Caged 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 107 
 - 
 03 


 % 
 Missed 


 Collocation 


 Due 
 Dates 


 - 
 Caged 


 Common 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 107 
 - 
 04 


 % 
 Missed 


 Collocation 


 Due 
 Dates 


 - 
 Cageless 


 n/  a 
 n/  a 
 0.00% 


 5.00% 
 0.00% 
 5.00% 
 0.00% 
 5.00% 
 0.00% 
 5.00% 


 bcd 


 107 
 - 
 05 


 % 
 Missed 


 Collocation 


 Due 
 Dates 


 - 
 Adjacent 


 On-  Site 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 107 
 - 
 06 


 % 
 Missed 


 Collocation 


 Due 
 Dates 


 - 
 Adjacent 


 Off-  Site 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 107 
 - 
 07 


 % 
 Missed 


 Collocation 


 Due 
 Dates 


 - 
 Virtual 


 n/  a 
 n/  a 
 0.00% 


 5.00% 


 n/  a 
 n/  a 
 0.00% 


 5.00% 
 0.00% 
 5.00% 


 e 


 107 
 - 
 08 


 % 
 Missed 


 Collocation 


 Due 
 Dates 


 - 
 Augments 


 to 


 Physical 
 Collocation 


 0.00% 
 5.00% 
 0.00% 
 5.00% 
 0.00% 
 5.00% 
 0.00% 
 5.00% 
 0.00% 
 5.00% 


 ad 


 B-  25 
25
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 107 
 - 
 09 


 % 
 Missed 


 Collocation 


 Due 
 Dates 


 - 
 Augments 


 to 
 Virtual 


 0.00% 
 5.00% 
 0.00% 
 5.00% 


 n/  a 
 n/  a 
 0.00% 


 5.00% 
 0.00% 
 5.00% 


 ab 


 108 
 - 
 01 


 Avg 


 Delay 


 Days 
 for 
 SBC/  Ameritech 


 Missed 
 Due 
 Dates 


 - 


 Physical 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 108 
 - 
 02 


 Avg 


 Delay 


 Days 
 for 
 SBC/  Ameritech 


 Missed 
 Due 
 Dates 


 - 


 Virtual 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 108 
 - 
 03 


 Avg 


 Delay 


 Days 
 for 
 SBC/  Ameritech 


 Missed 
 Due 
 Dates 


 - 


 Additions 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 108 
 - 
 04 


 Avg 


 Delay 


 Days 
 for 
 SBC/  Ameritech 


 Missed 
 Due 
 Dates 


 - 


 Cageless 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 109 
 - 
 01 


 % 
 of 
 Requests 


 Processed 


 w/  in 
 the 
 Established 


 Timelines 
 - 
 Physical 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 109 
 - 
 02 


 % 
 of 
 Requests 


 Processed 


 w/  in 
 the 
 Established 


 Timelines 
 - 
 Virtual 


 n/  a 
 n/  a 
 100% 
 90.00% 


 0.00% 
 90.00% 


 0.00% 
 90.00% 


 0.00% 
 90.00% 


 b 


 109 
 - 
 03 


 % 
 of 
 Requests 


 Processed 


 w/  in 
 the 
 Established 


 Timelines 
 - 
 Additions 


 100% 
 90.00% 


 100% 
 90.00% 


 100% 
 90.00% 


 100% 
 90.00% 


 100% 
 90.00% 


 109 
 - 
 04 


 % 
 of 
 Requests 


 Processed 


 w/  in 
 the 
 Established 


 Timelines 
 - 
 Cageless 


 100% 
 90.00% 


 100% 
 90.00% 


 100% 
 90.00% 


 n/  a 
 n/  a 
 100% 
 90.00% 


 abce 


 MI 
 4 
 - 
 01 


 Avg 


 Time 


 to 
 Provide 


 a 
 Collocation 


 Arrangement 


 - 


 Physical 
 Collocation 


 (Days) 


 52.11 
 n/  a 
 60.50 


 n/  a 
 59.73 


 n/  a 
 71.88 


 n/  a 
 50.00 


 n/  a 
 a 


 Miscellaneous  96  -  01  %  Pre-  Mature  Disconnects 
 for 
 LNP 


 Orders 


 - 
 LNP 


 Only 


 2.88% 
 2.00% 
 0.02% 
 2.00% 
 0.00% 
 2.00% 
 0.33% 
 2.00% 
 1.25% 
 2.00% 


 96 
 - 
 02 


 % 
 Pre-  Mature 


 Disconnects 


 for 
 LNP 


 Orders 


 - 
 LNP 


 w/ 


 Loop 


 0.00% 
 2.00% 
 0.00% 
 2.00% 
 0.19% 
 2.00% 
 0.37% 
 2.00% 
 0.04% 
 2.00% 


 MI 
 14 
 - 
 01 


 % 
 Cmpltion 


 Notfctns 
 Rtrnd 
 w/  in 
 "X" 
 Hrs 


 of 
 Cmpltion 


 of 


 Mntnce 
 Trble 
 Tckt-  Resale 


 Manual-  Next 


 Day 


 94.44% 
 95.00% 
 90.36% 
 95.00% 
 95.77% 
 95.00% 
 97.11% 
 95.00% 
 85.31% 
 95.00% 


 MI 
 14 
 - 
 0  2 


 % 
 Cmpltion 


 Notfctns 
 Rtrnd 
 w/  in 
 2 
 Hrs 


 of 
 Cmpltion 


 of 


 Mntnce 
 Trble 
 Tckt 
 - 
 Resale 


 Electronic 


 98.31% 
 95.00% 
 97.98% 
 95.00% 
 98.21% 
 95.00% 
 94.23% 
 95.00% 


 100% 
 95.00% 


 MI 
 14 
 - 
 0  3 


 % 
 Cmpltion 


 Notfctns 
 Rtrnd 
 w/  in 
 "X" 
 Hrs 


 of 
 Cmpltion 


 of 


 Mntnce 
 Trble 
 Tckt-  UNE 


 Loops 
 Manual-  Next 


 Day 
 99.29% 
 95.00% 
 99.58% 
 95.00% 
 99.13% 
 95.00% 
 98.76% 
 95.00% 
 92.26% 
 95.00% 


 MI 
 14 
 - 
 0  4 


 % 
 Cmpltion 


 Notfctns 
 Rtrnd 
 w/  in 
 2 
 Hrs 


 of 
 Cmpltion 


 of 


 Mntnce 
 Trble 
 Tckt 
 - 
 UNE 


 Loops 


 Electronic 


 92.77% 
 95.00% 
 96.35% 
 95.00% 
 94.74% 
 95.00% 
 93.87% 
 95.00% 
 99.76% 
 95.00% 


 B-  26 
26
 Metric  Name 
 CLEC 
 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 
 CLEC 


 SBC 


 Federal 
 Communications 


 Commission 


 FCC 
 03-  228 


 MICHIGAN 
 PERFORMANCE 


 METRIC 
 DATA 


 Metric  Number 


 Notes 
 February 
 March 
 April 
 May 
 June 


 MI 
 14 
 - 
 05 


 % 
 Cmpltion 


 Notfctns 
 Rtrnd 
 w/  in 
 "X" 
 Hrs 


 of 
 Cmpltion 


 of 


 Mntnce 
 Trble 
 Tckt-  UNE 


 P 
 Manual-  Next 


 Day 


 93.90% 
 95.00% 
 87.65% 
 95.00% 
 93.28% 
 95.00% 
 95.85% 
 95.00% 
 87.00% 
 95.00% 


 MI 
 14 
 - 
 0  6 


 % 
 Cmpltion 


 Notfctns 
 Rtrnd 
 w/  in 
 2 
 Hrs 


 of 
 Cmpltion 


 of 


 Mntnce 
 Trble 
 Tckt 
 - 
 UNE 


 P 
 Electronic 


 99.19% 
 95.00% 
 99.16% 
 95.00% 
 98.66% 
 95.00% 
 98.40% 
 95.00% 
 99.95% 
 95.00% 


 MI 
 15 
 - 
 01 


 Change 


 Management 


 - 
 Changes 


 to 
 Existing 


 Interfaces 


 (days) 
 - 
 Gateway 


 100% 
 95.00% 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 100% 
 95.00% 


 n/  a 
 n/  a 
 ad 


 MI 
 15 
 - 
 0  2 


 Change 


 Management 


 - 
 Changes 


 to 
 Existing 


 Interfaces 


 (days) 
 - 
 GUI 


 100% 
 95.00% 


 n/  a 
 n/  a 
 100% 
 95.00% 


 100% 
 95.00% 


 100% 
 95.00% 


 acde 


 MI 
 15 
 - 
 0  3 


 Change 


 Management 


 - 
 Introductions 


 of 
 New 


 Interfaces 


 (days) 
 - 
 Gateway 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 MI 
 15 
 - 
 0  4 


 Change 


 Management 


 - 
 Introductions 


 of 
 New 


 Interfaces 


 (days) 
 - 
 GUI 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 MI 
 15 
 - 
 0  5 


 Change 


 Management 


 - 
 Retirements 


 of 
 Existing 


 Interfaces 
 (days) 
 - 
 Wholesale 


 Interfaces 
 - 
 Gateway 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 MI 
 15 
 - 
 0  6 


 Change 


 Management 


 - 
 Retirements 


 of 
 Existing 


 Interfaces 
 (days) 
 - 
 Wholesale 


 Interfaces 
 - 
 GUI 


 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 
 n/  a 


 Abbreviations:  n/  a  = 
 No 
 Activit  y. 


 Notes: 
 a 
 = 
 Sample 


 Size 
 under 


 10 
 for 
 February. 


 b 
 = 
 Sample 


 Size 
 under 


 10 
 for 
 March. 


 c 
 = 
 Sample 


 Size 
 under 


 10 
 for 
 April. 


 d 
 = 
 Sample 


 Size 
 under 


 10 
 for 
 May. 


 e 
 = 
 Sample 


 Size 
 under 


 10 
 for 
 June. 


 B-  27 
27