Federal Communications Commission FCC 17-128
STATEMENT OF
COMMISSIONER JESSICA ROSENWORCEL
Re:   Neon Phone Service, Inc., File No. EB-TCD-17-00023719.
Fraudsters who exploit consumer phone bills deserve no quarter.  With today’s Notice of 
Apparent Liability, we propose a penalty of nearly $4 million on Neon Phone Service for engaging in all 
sorts of ugly behavior: switching consumers’ service providers without their consent, sticking unwanted 
charges on consumer bills, and lying to the Commission.  These charges are serious, but they are not 
unique, because they are part of a pattern of similar behavior by others associated with Neon Phone 
Service, some of whom previously have been subject to multiple Commission enforcement actions.
When do we say enough is enough?   
I believe Neon Phone Service deserves due process under the law.  But I also believe the 
Commission should go further to stop these bad actors from engaging in this same fraud again.  This 
agency should use every tool we have at our disposal to stop wrongdoers in their tracks and prevent them 
from repeating these scams.  When entities repeatedly violate our universal service rules, the Commission 
suspends and debars them from participation in agency programs.  It is time for the Commission to take a 
fresh look at its authority so it can put in place similar policies here—and stop fraudulent actors before 
they cheat any other consumers.