STATEMENT OF
CHAIRMAN AJIT PAI
Re: Rural Call Completion, WC Docket No. 13-39.
All Americans should have confidence that when a telephone call is made to them, their phone 
will ring.  But that’s not always the case in rural or remote parts of the United States.  Call failures, 
ranging from dead air to messages incorrectly saying a number is not in service, are a nuisance that can 
have costly repercussions.  And unfortunately, despite FCC rules adopted in 2013, this problem has not 
gone away.
Today’s Order reflects what I believe will be a more effective approach for tackling rural call 
completion problems.  Specifically, the Order requires “covered providers” to monitor the performance of 
their “intermediate providers.”  Intermediate providers are entities that carry a call somewhere along the 
way to its destination and are often the cause of call completion problems.  Holding covered providers 
responsible for addressing call completion issues should reduce the likelihood of a call failure in the 
middle of the calling “chain.”
Additionally, we end a paperwork requirement which has proven to be unduly burdensome and 
not as helpful as we had hoped it would be.  The Wireline Competition Bureau found last year that the 
rural call completion data collection that began in 2013 “provides a less than clear understanding of the 
overall state of rural call completion performance.”
1
  In particular, the Bureau reported that problems with 
the information collection “preclude us from drawing firm conclusions from the data.”
2
  That just doesn’t 
cut it.  And the requirement mentioned above—that covered providers monitor their intermediate 
brethren—makes this data collection expendable.
One last note:  Recently, Congress enacted the Improving Rural Call Quality and Reliability Act 
of 2017.  This legislation imposes new obligations on the FCC—obligations upon which the Further 
Notice focuses.  To help us as we consider how to implement the law, we preserve for now the recording 
and retention requirements for the data that covered providers previously submitted to the FCC.  This 
ensures that this information will remain available to the Commission, if needed, as we carry out the Act.   
Thanks to the many staff who worked on this item.  In particular: Pam Arluk, Matthew Collins, 
Adam Copeland, Melissa Droller Kirkel, Alex Espinoza, Victoria Goldberg, Alexis Johns, Daniel Kahn, 
Edward Krachmer, Kris Monteith, Eric Ralph, Steve Rosenberg, Zachary Ross, Arielle Roth, and D’wana 
Terry of Wireline Competition Bureau; Rizwan Chowdhry, Margaret Dailey, Jeffrey Gee, Rosemary 
Harold, Robert Krinsky, Kalun Lee, Keith Morgan, Geoffrey Starks, and Aamer Zain of the Enforcement 
Bureau; James Brown, Micah Caldwell, Renee Moore, Karen Peltz Strauss, Suzy Singleton, and Sharon 
Wright of the Consumer & Governmental Affairs Bureau; Martha Heller and Diana Sokolow of the 
Media Bureau; Eric Burger of the Office of Strategic Planning & Policy Analysis; and Terry Cavanaugh, 
Richard Mallen, Linda Oliver, and Bill Richardson of the Office of General Counsel.
1
 Rural Call Completion, WC Docket No. 13-39, Report, 32 FCC Rcd 4980, 4981, para. 2 (WCB, 2017).
2
 Id.